Ala Lutz
Senior Project Manager
Experience
Jun 2022 - Dec 2022
7 months Zürich, Switzerland
VR/AR/ML Project Site Lead
Meta
- Acted as project lead in different internal projects, including the development and implementation of innovative solutions based on machine learning, virtual and augmented reality with the aim of providing great user experience
- Drove project planning, execution and reporting, designed risk mitigation and schedule adjustment plans to bring the projects on the green path
- Directed the process optimization and conducted project reviews by being the liaison between engineering teams and executive stakeholders
- Served as agile coach and led the scrum ceremonies such as daily stand-ups, sprint planning, sprint review and sprint retrospective
Jul 2021 - Mar 2022
9 months Zürich, Switzerland
Program Manager
- Developed innovative dashboards in Google Data Studio to support efficient decision making processes based on customer metrics and insights, led the integration of several Story Builders and PSP Providers
- Served the B2B channel partners with data integration, REST API troubleshooting and merchant related issues as a SME in Google platforms
- Drove the process optimization by acting as liaison for Google Users and Products, internal Product/Engineering and Development teams through establishing operational processes excellence, reporting cadence and ongoing communications with these stakeholders
- Increased client engagement by developing insightful and actionable business recommendations aligned with stakeholder's strategic objectives
Oct 2020 - Jul 2021
10 months Zürich, Switzerland
Project Manager
Kore Technologies
- Led the end to end implementation of Blockchain projects, responsible for the resource and budget control
- Increased customer satisfaction with respect to project delivery, generated agile metrics to ensure projects are executed within the timeline, schedule and cost
- Led the standardization of digital transformation and implementation activities in close collaboration with market organizations
- Achieved excellent relationships and credibility with key accounts through excellent project management, blockchain and crypto-currency expertise
- Created and developed innovative product solutions with focus on Blockchain / DLT
Oct 2019 - Oct 2020
1 year 1 month Wettingen, Switzerland
MDM Project Manager, Deputy Head of PMO
Butos AG
- Led the implementation of smart GDPR digital projects and strategic data modelling as part of the new EU data protection regime
- Built strong relationships with clients and engaged in complex data-driven projects
- Deputy head of the PMO office, responsible to setup and standardize the internal PMO Organizational Structure
- Increased customer satisfaction with respect to project delivery, generated agile metrics to ensure projects are executed within the timeline, schedule and cost
- Increased project revenue footprint by identifying and generating new opportunities, by designing sales pitches and establishing relationships with key stakeholders
Jun 2018 - Oct 2019
1 year 5 months Zug, Switzerland
Digital Project Manager & Business Analyst
Infront Sports & Media AG
- Digital project manager for Web and Mobile projects with a focus on providing value based solutions
- Developed and implemented reliable and scalable system design solution and automatized the workflows in Microsoft D365 CRM
- Led difficult client discussions over scope and budget, achieved successful project execution while being in charge of up to 20 FTE project members
- Directed digital transformation and IT-related strategies, purchased and negotiated contracts with external providers
Apr 2017 - Present
7 years 11 months Zürich, Switzerland
Vice President of Membership
PMI
- Develop and execute a comprehensive digital membership strategy to attract and retain members based on the identified trends and behavior patterns
- Lead and manage a team of 10 membership volunteers and staff to ensure that membership targets are met
- Develop smart and integrated marketing collateral and presentations by leveraging deep knowledge of the advertising industry and key business challenges to deliver impactful and data-driven recommendations
- Represent PMI and its membership interests to external stakeholders, including industry associations, government agencies, and other organizations
Mar 2016 - Jun 2018
2 years 4 monthsCo-founder, Digital Project Manager
iMarket Ltd.
- Developed the digital advisory platform as part of the Swiss Innovation Contest, offering a portfolio of digital transformation packages focused on SMUs
- Designed a portfolio offering providing services from digital and social media sell to viral marketing, API and middleware strategies, CRM implementation
- Enhanced and developed the business through active client leads and validation, effective pipeline management
Oct 2015 - Mar 2016
6 months Zürich, Switzerland
Account Manager, Team Leader
Intel Security
- Grew client engagement through retention strategies and taking personal ownership of customers' issues requiring escalations, code fixes, patches or feature requests
- Improved IT product roadmaps through evaluation of IT system architecture and effective collaboration with product, technical, sales and other client facing teams
- Met business targets and KPI's through proactive communications regarding product and program information, support ability issues, follow-ups and strategic product plans
- Partnered with IT team to ensure proper translation of business/client requirements into software changes and new releases
Jul 2013 - Oct 2015
2 years 4 months Switzerland
Digital Transformation Project Manager
AL Consulting
- Achieved consistent excellence through management of creative design and development teams, using Scrum/Kanban frameworks in project execution and completion in compliance with clients' budgets and timelines
- Developed e-commerce web application with 3 software-components (database, middleware and web-frontend) while being in charge of a project team of more than 10 FTE offshore members
- Responsible for the development of a blockchain-based solution with the scope of reengineering and replacement of certain financial practices through the introduction of smart contracts and digital signatures
Jul 2011 - Jul 2013
2 years 1 month Zürich, Switzerland
IT Risk Manager
Credit Suisse
- Stream led a multiyear information security program in regards to data protection and data leakage while developing a cross-border data migration strategy
- Achieved greater recognition for the organization through providing efficient data security consulting, identification, assessment and reporting of risks in IT projects
- Trained project managers and internal IT risk officers in the integration of change management activities, risk mitigation controls and implementation of new assessment services (self-assessment)
- Proactively assisted the IT Risk team with cross team activities: Project Review Board, Business Criticality Assessments, IT Risk Awareness, IT Security
Sep 2007 - Aug 2010
3 years Zürich, Switzerland
Customer Service Manager, Project Manager
PricewaterhouseCoopers
- Managed internal projects of various scope and identified IT control weaknesses and associated risks
- Proactively assisted in the agile delivery of internal transformation projects engaging different stakeholders throughout the delivery life-cycle
- Drove the organization's IT process improvement and automation, through efficient evaluation of existing IT systems and SAP integration into other modules
- Established a reputation for excellent service and incident handling by becoming Subject Matter Expert for SAP (BWH, DWH, HANA)
- Exceeded business goals and KPIs consistently by communicating proactively with appropriate teams regarding product/program information, support issues, follow-up and strategic product plans
Dec 2002 - May 2007
4 years 6 months Chișinău, Moldova, Republic of
Project Manager, Digital Campaign and Marketing Lead
Moldova Agroindbank
- Efficiently grew and coordinated complex large-scale projects from startup and negotiations to successful execution
- Leveraged the management and supervision of a team of consultants and project members, successfully forming a powerhouse team
- Drove the organization's process improvement, requirements gathering for an e-commerce module and anticipation of B2B integration needs
- Achieved high online traffic and lead generation through improved usability and redesign of the corporate website, display advertising campaigns
- Developed, planned and lead SEO/SEM and Social Media Campaign to support corporate brand and lead acquisition initiatives by integrating channel insights, analytics and reports
Summary
- Project and account manager with 10+ years of experience in delivering global IT, digital, crypto and CRM programs across industries such as: Banking, Information Technologies, Insurance, Sport, Hospitality.
- Extensive experience in developing and implementing digital strategies, proficiency in PMBOK methodology, Scrum and Agile frameworks.
- Proficient in SQL and data science with a track record of effectively leveraging data analysis techniques to identify trends, extract actionable insights, and drive strategic decision-making for clients in a client-facing environment.
- In depth know-how with Google Products such as: GMB, GA, Google Ads and Search Console.
Languages
English
Advanced
French
Advanced
German
Advanced
Russian
Advanced
Education
Oct 2011 - Jun 2014
The Open University of England
MBA · Master of Business Administration · United Kingdom
Oct 2001 - Jun 2006