Ala Lutz - Senior Project Manager

Wallisellen, Switzerland

Experience

Jun 2022 - Dec 2022

7 months

Zürich, Switzerland

VR/AR/ML Project Site Lead

Program Manager

Google

Developed innovative dashboards in Google Data Studio to support efficient decision making processes based on customer metrics and insights, led the integration of several Story Builders and PSP Providers
Served the B2B channel partners with data integration, REST API troubleshooting and merchant related issues as a SME in Google platforms
Drove the process optimization by acting as liaison for Google Users and Products, internal Product/Engineering and Development teams through establishing operational processes excellence, reporting cadence and ongoing communications with these stakeholders
Increased client engagement by developing insightful and actionable business recommendations aligned with stakeholder's strategic objectives

Oct 2020 - Jul 2021

10 months

Zürich, Switzerland

Project Manager

Kore Technologies

Led the end to end implementation of Blockchain projects, responsible for the resource and budget control
Increased customer satisfaction with respect to project delivery, generated agile metrics to ensure projects are executed within the timeline, schedule and cost
Led the standardization of digital transformation and implementation activities in close collaboration with market organizations
Achieved excellent relationships and credibility with key accounts through excellent project management, blockchain and crypto-currency expertise
Created and developed innovative product solutions with focus on Blockchain / DLT

Oct 2019 - Oct 2020

1 year 1 month

Wettingen, Switzerland

MDM Project Manager, Deputy Head of PMO

Butos AG

Led the implementation of smart GDPR digital projects and strategic data modelling as part of the new EU data protection regime
Built strong relationships with clients and engaged in complex data-driven projects
Deputy head of the PMO office, responsible to setup and standardize the internal PMO Organizational Structure
Increased customer satisfaction with respect to project delivery, generated agile metrics to ensure projects are executed within the timeline, schedule and cost
Increased project revenue footprint by identifying and generating new opportunities, by designing sales pitches and establishing relationships with key stakeholders

Jun 2018 - Oct 2019

1 year 5 months

Zug, Switzerland

Digital Project Manager & Business Analyst

Infront Sports & Media AG

Digital project manager for Web and Mobile projects with a focus on providing value based solutions
Developed and implemented reliable and scalable system design solution and automatized the workflows in Microsoft D365 CRM
Led difficult client discussions over scope and budget, achieved successful project execution while being in charge of up to 20 FTE project members
Directed digital transformation and IT-related strategies, purchased and negotiated contracts with external providers

Apr 2017 - Present

8 years 3 months

Zürich, Switzerland

Vice President of Membership

PMI

Develop and execute a comprehensive digital membership strategy to attract and retain members based on the identified trends and behavior patterns
Lead and manage a team of 10 membership volunteers and staff to ensure that membership targets are met
Develop smart and integrated marketing collateral and presentations by leveraging deep knowledge of the advertising industry and key business challenges to deliver impactful and data-driven recommendations
Represent PMI and its membership interests to external stakeholders, including industry associations, government agencies, and other organizations

Mar 2016 - Jun 2018

2 years 4 months

Co-founder, Digital Project Manager

iMarket Ltd.

Developed the digital advisory platform as part of the Swiss Innovation Contest, offering a portfolio of digital transformation packages focused on SMUs
Designed a portfolio offering providing services from digital and social media sell to viral marketing, API and middleware strategies, CRM implementation
Enhanced and developed the business through active client leads and validation, effective pipeline management

Oct 2015 - Mar 2016

6 months

Zürich, Switzerland

Account Manager, Team Leader

Intel Security

Grew client engagement through retention strategies and taking personal ownership of customers' issues requiring escalations, code fixes, patches or feature requests
Improved IT product roadmaps through evaluation of IT system architecture and effective collaboration with product, technical, sales and other client facing teams
Met business targets and KPI's through proactive communications regarding product and program information, support ability issues, follow-ups and strategic product plans
Partnered with IT team to ensure proper translation of business/client requirements into software changes and new releases

Jul 2013 - Oct 2015

2 years 4 months

Switzerland

Digital Transformation Project Manager

AL Consulting

Achieved consistent excellence through management of creative design and development teams, using Scrum/Kanban frameworks in project execution and completion in compliance with clients' budgets and timelines
Developed e-commerce web application with 3 software-components (database, middleware and web-frontend) while being in charge of a project team of more than 10 FTE offshore members
Responsible for the development of a blockchain-based solution with the scope of reengineering and replacement of certain financial practices through the introduction of smart contracts and digital signatures

Jul 2011 - Jul 2013

2 years 1 month

Zürich, Switzerland

IT Risk Manager

Credit Suisse

Stream led a multiyear information security program in regards to data protection and data leakage while developing a cross-border data migration strategy
Achieved greater recognition for the organization through providing efficient data security consulting, identification, assessment and reporting of risks in IT projects
Trained project managers and internal IT risk officers in the integration of change management activities, risk mitigation controls and implementation of new assessment services (self-assessment)
Proactively assisted the IT Risk team with cross team activities: Project Review Board, Business Criticality Assessments, IT Risk Awareness, IT Security

Sep 2007 - Aug 2010

3 years

Zürich, Switzerland

Customer Service Manager, Project Manager

PricewaterhouseCoopers

Managed internal projects of various scope and identified IT control weaknesses and associated risks
Proactively assisted in the agile delivery of internal transformation projects engaging different stakeholders throughout the delivery life-cycle
Drove the organization's IT process improvement and automation, through efficient evaluation of existing IT systems and SAP integration into other modules
Established a reputation for excellent service and incident handling by becoming Subject Matter Expert for SAP (BWH, DWH, HANA)
Exceeded business goals and KPIs consistently by communicating proactively with appropriate teams regarding product/program information, support issues, follow-up and strategic product plans

Dec 2002 - May 2007

4 years 6 months

Chișinău, Moldova, Republic of

Project Manager, Digital Campaign and Marketing Lead

Moldova Agroindbank

Efficiently grew and coordinated complex large-scale projects from startup and negotiations to successful execution
Leveraged the management and supervision of a team of consultants and project members, successfully forming a powerhouse team
Drove the organization's process improvement, requirements gathering for an e-commerce module and anticipation of B2B integration needs
Achieved high online traffic and lead generation through improved usability and redesign of the corporate website, display advertising campaigns
Developed, planned and lead SEO/SEM and Social Media Campaign to support corporate brand and lead acquisition initiatives by integrating channel insights, analytics and reports

Summary

Project and account manager with 10+ years of experience in delivering global IT, digital, crypto and CRM programs across industries such as: Banking, Information Technologies, Insurance, Sport, Hospitality.
Extensive experience in developing and implementing digital strategies, proficiency in PMBOK methodology, Scrum and Agile frameworks.
Proficient in SQL and data science with a track record of effectively leveraging data analysis techniques to identify trends, extract actionable insights, and drive strategic decision-making for clients in a client-facing environment.
In depth know-how with Google Products such as: GMB, GA, Google Ads and Search Console.