Daniel S. - Senior Manager

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Baden, Switzerland

Experience

Dec 2017 - Present

7 years 9 months

Senior Manager

devpoint GmbH

Concept, requirements engineering, and implementation support for a Dubai-based company to integrate their processes into a CRM
Developed a REST API for the marketing and campaign planning solution and integrated it into systems at Swisscom AG
Integrated a new knowledge management system into business processes at Swisscom AG – defined the REST API
Project manager, consultant, and sparring partner for business realignment and process digitization at GIB Solutions AG
Process designer and prototype for an AI-based real estate property marketing system in Dubai
Interim head of the ICT department for a telecom company, reorganized and optimized processes with a team of 5 at GIB Solutions AG
Agile requirements engineer / external product owner for a web-based solution for the German company DEHN AG
Project management and consulting for the existing marketing and campaign planning solution at Swisscom AG
Set up devpoint’s ALoHA nearshore offering and managed its staff

Jun 2016 - Nov 2017

1 year 6 months

Switzerland

Senior Consultant

Swisscom

Built a video consultancy solution for the financial industry (Credit Suisse, BLKB, Acrevis, Valiant Bank, and others)
Integrated voice biometrics into video consultancy solutions (hybrid branch and remote) for Swisscom AG and finance
Project management for a hybrid branch solution at Acrevis Bank
Developed a concept for an insurance utility platform for Swisscom AG and, among others, Zurich Insurance

Apr 2015 - May 2016

1 year 2 months

Switzerland

Technical Product Manager

Swisscom

Developed a new fully integrated POS solution for retail stores
Launched the first interactive app experience for Davos Tourism
Provided consulting, business analysis, and requirements management for a new digital interaction platform (iBeacon, BTLE)

Aug 2010 - Mar 2015

4 years 8 months

Switzerland

Senior Consultant

Swisscom

Selected for the Swisscom Talent Program
Implemented a digital AI-based avatar for Swisscom SME
Implemented a service strategy for Suva customer service
Product owner for Swisscom SME Business World and winner of the "bosw silver award 2012"
Designed knowledge management for Suva
Implemented an AI-based automated inbox management system at BMW Financial CH and DE

Oct 2009 - Jul 2010

10 months

Switzerland

Chief Technology Officer

TD1 Technology Direct AG

Developed and launched lead management at SAP Marketing Switzerland and General Motors Switzerland
Developed and sold a data quality system for lead and CRM systems for Sunrise and General Motors Switzerland

Aug 2006 - Sep 2009

3 years 2 months

Switzerland

Senior Consultant Customer Facing Solutions

COMIT AG

Business analysis for the Swisscom SME Online program and led system implementation
Consulting on online strategy development for PostFinance
Consulting and concept design for the realignment of customer service at Suva
Cross-functional consulting for marketing planning at Swisscom

Jun 2002 - Jul 2006

4 years 2 months

Switzerland

Marketing Manager

BSI Business Systems AG

Led marketing and sales
Project management for CRM implementation at Swiss Post
Consulting on CRM process optimization for Schindler, SIKA, PostFinance and more

Aug 2001 - May 2002

10 months

Switzerland

Chief Technology Officer

additiv AG

Developed an innovative content and media asset management system with end-to-end automation from prepress to web content (website, PDA, RSS) for Jean-Frey AG

Sep 1999 - Jun 2001

1 year 10 months

Switzerland

Senior Consultant

Crealogix AG

Project management for the PostFinance portal solution
Project lead for the yourhome.ch mortgage portal at Credit Suisse
Consulting and further development of jbfundnet for Julius Baer
Solution concept for a new customer portal for Bank ClAL

Jan 1996 - Dec 1999

4 years

Switzerland

Marketing Manager

TeamUp AG

Winner of 'Marketing Technology' at the UBS Warburg Dillon Innovation Award
Participated in the ETH Venture with TeamUp AG (runner-up)
Marketing manager at the startup TeamUp AG

Summary

I have over 20 years of cross-industry experience in process integration, digital transformation, and technology leadership. I have designed and implemented innovative CRM, API, and videoconferencing solutions for sectors such as finance, telecommunications, and real estate, always focusing on efficiency and customer value.

I have managed teams, led agile projects, and driven digital strategies for companies like Swisscom and devpoint GmbH. My background spans marketing, technology, and product management, and I have been recognized for awards and innovation throughout my career.