Concept, requirements engineering and implementation support for a Dubai-based company to integrate processes into a CRM
Development of a REST API for the marketing and campaign planning solution and integration into the systems at Swisscom AG
Integration of a new knowledge management system into business processes at Swisscom AG – REST API definition
Project manager, consultant, and sparring partner for the realignment/process digitization at GIB Solutions AG
Process designer and prototype for an AI-based real estate property marketing solution in Dubai
Interim head of ICT department for a telecom company, reorganizing and optimizing processes with 5 people at GIB Solutions AG
Agile requirements engineer / external product owner for a web-based solution for the German company DEHN AG
Project management and consulting for the existing marketing and campaign planning solution at Swisscom AG
Building the nearshore ALoHA offering of devpoint and personnel management of the employees there
Jun 2016 - Nov 2017
1 year 6 months
Switzerland
Senior Consultant
Swisscom
Building a video consulting solution for the finance industry (CS, BLKB, acrevis, Valiant Bank and others)
Integration of voice biometrics into video consulting solutions (hybrid branch and remote solution) for Swisscom AG and finance sector
Project management for a hybrid branch solution at acrevis Bank
Developing a concept for an insurance utility platform for Swisscom AG and Zurich Insurance, among others
Apr 2015 - May 2016
1 year 2 months
Switzerland
Technical Product Manager
Swisscom
Development of a new fully integrated POS solution for retail stores
Launch of the first interactive app experience for Davos tourism
Consulting, business analysis and requirements management for a new digital interaction platform (iBeacon, BTLE)
Aug 2010 - Mar 2015
4 years 8 months
Switzerland
Senior Consultant
Swisscom
Selected for the Swisscom Talent Program
Implementation of a digital AI-based avatar for Swisscom SME
Implementation of a customer service strategy for Suva
Product owner for Swisscom SME Business World and winner of the “bosw silver award 2012”
Design of knowledge management for Suva
Implementation of an AI-based, automated incoming mail management system at BMW Financial CH and DE
Oct 2009 - Jul 2010
10 months
Switzerland
Chief Technology Officer
TD1 Technology Direct AG
Development and introduction of lead management at SAP Marketing Switzerland and General Motors Switzerland
Development and sale of a data quality system for lead and CRM systems for Sunrise and General Motors Switzerland
Aug 2006 - Sep 2009
3 years 2 months
Switzerland
Senior Consultant Customer Facing Solutions
COMIT AG
Business analysis for Swisscom SME Online Program and leading the system implementation
Consulting for online strategy development at PostFinance
Consulting and planning for the realignment of customer service at Suva
Cross-department consulting for marketing planning at Swisscom
Jun 2002 - Jul 2006
4 years 2 months
Switzerland
Marketing Manager
BSI Business Systems AG
Leading marketing and sales
Project management for CRM implementation at Swiss Post
Consulting on CRM process optimization for Schindler, SIKA, PostFinance and others
Aug 2001 - May 2002
10 months
Switzerland
Chief Technology Officer
additiv AG
Development of an innovative content and media asset management system with end-to-end automation from print prepress to web content (website, PDA, RSS) for Jean-Frey AG
Sep 1999 - Jun 2001
1 year 10 months
Switzerland
Senior Consultant
Crealogix AG
Project management of the portal solution for PostFinance
Project management of the mortgage portal yourhome.ch for Credit Suisse
Consulting and further development of jbfundnet at Julius Bär
Solution concept for a new customer portal for Bank Clal
Jan 1996 - Dec 1999
4 years
Switzerland
Marketingmanager
TeamUp AG
Winner of ‘Marketing Technology’ at the UBS Warburg Dillon Innovation Award
Participation in ETH venture with TeamUp AG (second place)
Marketing manager at the startup TeamUp AG
Languages
German
Native
English
Advanced
French
Intermediate
Education
University of Zurich
lic. oec. publ., Marketing and Finance; Artificial Intelligence and Graphic Data Processing · Economics · Zürich, Switzerland