Stephan S.
Project Manager | Account Manager
Experience
Jan 2019 - Dec 2024
6 yearsDarmstadt, Germany
Project Manager | Account Manager
Fairmar GmbH
- Main point of contact for all digital workplace topics (M365, Atlassian, Staffbase, monday.com, etc.).
- Strategic development of existing clients and their specialized areas.
- Creating and advising on digital solutions with clients, internal teams, and vendors.
- Implementing and enhancing the digital workplace and preparing custom offers.
- Supporting and negotiating RFP processes.
- Negotiating, finalizing, and managing framework agreements.
- Acting as liaison between clients, internal departments, and external service providers.
- Analyzing and evaluating client and project data.
- Initiating and organizing events to acquire new clients.
- Planning and managing budgets.
- Monitoring digital trends and technologies to develop innovative solutions (e.g., AI).
- (Multi-)project management in the IT environment with focus on digital workplace, covering solution consulting, software development, adoption & change, licensing, infrastructure/cloud, service & support.
- Leading projects to introduce and enhance digital tools and processes in the Digital Workplace from planning to rollout using the Microsoft toolset M365.
- Implementing a knowledge management platform and strategy based on Atlassian Confluence.
- Building and expanding service management with Atlassian Jira Service Management.
- Developing and controlling project plans and milestones.
- Identifying and managing project risks and countermeasures, solving issues in critical project phases.
- Leading and motivating the project team for optimal collaboration.
- Ensuring user acceptance and change management in digitalization projects together with the responsible ACM consultant.
- Regularly reporting project progress and results to relevant stakeholders and ensuring goal achievement.
- Contract negotiation and management with external partners and suppliers.
- Post-project follow-up and evaluation.
- Ongoing training on project-related topics.
- Ensuring and monitoring quality standards and guidelines.
- Presenting to clients and internal stakeholders.
- Continuous improvement and optimization of project processes.
- Budget management and cost control.
- Ensuring documentation and project controlling.
- Coordinating internal resources and external service providers.
- Onboarding and leading project staff.
- Serving cross-industry clients (focus: finance, industry, automotive), international corporations, and large mid-sized companies in southern Germany, Austria, Liechtenstein, and Switzerland.
Darmstadt, Germany
Project Manager | Account Manager
Fairmar GmbH
- Application Management – supporting the Product Owner with daily tasks like onboarding departments, maintenance, compliance audits, and audits for proprietary applications in digital archiving.
- Introducing Atlassian Jira and Confluence in the department, single point of contact and link to the central Atlassian Admin Center in the USA.
- Transition & Delivery Management – governance and reporting, data analysis, coordination of various international delivery teams during the transition phase (data center move from Germany to India).
- Escalation/de-escalation as a link between delivery teams and management.
- Clients: Deutsche Bank, HP Enterprise.
Summary
I am an experienced Project and Account Manager with over 20 years of experience in project and account management as a service provider in the IT environment. I have worked in various industries for both large corporations and mid-sized companies.
My expertise lies in project management and in the Project Management Office (PMO), with my current focus on the digital workplace. I have extensive project management experience in Adoption & Change, Infrastructure, Delivery & Transition, Application Management, and Service Management.
Languages
German
NativeEnglish
AdvancedSpanish
AdvancedFrench
AdvancedCertifications & licenses
GPM/IPMA
IT Clerk
PRINCE2 (Practitioner & Foundation)
SCRUM (Master & Product Owner)
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