Properties: Museumspark Rüdersdorf, Kulturhaus and historic Bergschreiberamt with marina
Leading sales and marketing
Safety management of the properties
Controlling
Business stabilization during Corona
Renowned event results
National placement
Aug 2002 - Present
23 years
Jüchen, Germany
Business Consultant | Interim Manager | Project Manager | Brand Ambassador and Expert | Lecturer
Jörg M. Sommer as self-employed
Development of brands: OFFROADWERK, Offroad at the Nürburgring, TALK ABOUT DOGS.
Apr 1998 - Jul 2002
4 years 4 months
Frechen, Germany
Head of Customer Service Department
FMK Bürotechnik GmbH
Leading and developing the service organization
Technical and commercial handling of customer inquiries
Operational day-to-day tasks (helpdesk, quotes, billing, scheduling, call center, etc.)
Continuous improvement of customer focus through process optimizations
Responsibility: budget up to €1 M | leading 41 employees, including 3 managers
Fastest response times in customer service
Quality management implementation
Optimization of workflows between sales and technical teams
Jan 1993 - Mar 1998
4 years 3 months
Frechen, Germany
Head of Quality Management
FMK Bürotechnik GmbH
Feb 1993 - Mar 1998
5 years 2 months
Frechen, Germany
Deputy Customer Service Manager
FMK Bürotechnik GmbH
Apr 1990 - Jan 1993
2 years 10 months
Frechen, Germany
Service Technician for Copier and Fax Systems
FMK Bürotechnik GmbH
Apr 1989 - Mar 1990
1 year
Stolberg (Rhineland), Germany
Trainer for Optical Systems
Federal Ministry of Defence
Work at the Army Technical College.
Apr 1986 - Mar 1989
3 years
Koblenz, Germany
Technical Instructor
Federal Ministry of Defence
Work at Technical Troop School 1.
Summary
Generalist and specialist
Action-oriented leader with extensive experience in corporate management
Business consulting, business development, sales marketing
Building infrastructure, interface planning | customer acquisition and retention | budgeting and costing | troubleshooting
Planning, organizing and executing events up to premium level
Achievements: founder and developer of brands: Offroad at the Nürburgring, OFFROADWERK and TALK ABOUT DOGS | securing industry partners and collaborations
Project volume up to €3 M | leading over 60 employees | coordinating different trades
Convincing manager with excellent communication skills, team spirit, strategic competence, high quality standards and a feel for target groups, markets and trends, who quickly reacts to changes and derives solutions