Jörg (M.) Sommer
CMO and Deputy Managing Director INTERIM
Experience
May 2020 - Jun 2022
2 years 2 months Rüdersdorf, Germany
CMO and Deputy Managing Director INTERIM
Museums and Culture GmbH
- Properties: Museumspark Rüdersdorf, culture center and historic Bergschreiberamt with marina
- Sales and marketing management
- Traffic safety of properties
- Controlling
- Economic stabilization during Corona
- Notable event results
- Nationwide positioning
Aug 2002 - Present
23 years Jüchen, Germany
Business Consultant | Interim Manager | Project Manager | Brand Ambassador | Expert Surveyor | Lecturer
Jörg M. Sommer as independent entrepreneur
- Development of brands: OFFROADWERK, Offroad am Nürburgring, TALK ABOUT DOGS.
Apr 1998 - Jul 2002
4 years 4 months Frechen, Germany
Head of Customer Service Department
FMK Bürotechnik GmbH
- Leadership and development of the service organization
- Technical and commercial processing of customer inquiries
- Operational day-to-day tasks (helpdesk, quotes, billing, resource planning, call center, etc.)
- Continuous improvement of customer focus through process optimizations
- Responsibility: budget up to €1 M | managing 41 employees, including 3 managers
- Fastest response times in customer service
- QMS implementation
- Optimization of workflows between sales and service
Jan 1993 - Mar 1998
4 years 3 months Frechen, Germany
Head of Quality Management
FMK Bürotechnik GmbH
Feb 1993 - Mar 1998
5 years 2 months Frechen, Germany
Deputy Customer Service Manager
FMK Bürotechnik GmbH
Apr 1990 - Jan 1993
2 years 10 months Frechen, Germany
Service Technician for Copier and Fax Systems
FMK Bürotechnik GmbH
Apr 1989 - Mar 1990
1 year Stolberg (Rhineland), Germany
Optical Systems Trainer
Federal Ministry of Defence
- Worked at the Army University of Applied Sciences for Engineering.
Apr 1986 - Mar 1989
3 years Koblenz, Germany
Technical Instructor
Federal Ministry of Defence
- Worked at Technical Troops School 1.
Summary
- Generalist and specialist
- Implementation-oriented leader with extensive experience in corporate management
- Management consulting, business development, sales marketing
- Building infrastructure, interface planning | customer acquisition and retention | budgeting and costing | troubleshooting
- Planning, organizing and executing events up to premium level
- Achievements: Founder and developer of brands: Offroad am Nürburgring, OFFROADWERK and TALK ABOUT DOGS | securing industry partners and collaborations
- Project volume up to €3 M | led over 60 employees | coordination of various trades
- Convincing manager with excellent communication skills, team spirit, strategic competence, quality standards and a sense for target groups, markets and trends, reacting quickly to changes and deriving solutions
- Analytical | goal-oriented | strategic | appreciative
Languages
German
Native
Education
Aug 1982 - Jan 1986
University Hospitals
Precision Mechanic in Medical Technology · Bonn, Germany
Nordschule
Secondary School Certificate · Bonn, Germany
Certifications & licenses
Certified Independent Event Expert
IHK and IfS
Driving License Class 3
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