Jörg (M.) Sommer
CMO and Deputy Managing Director INTERIM
Experience
May 2020 - Jun 2022
2 years 2 months Rüdersdorf, Germany
CMO and Deputy Managing Director INTERIM
Museums- und Kultur GmbH
- Properties: Museumspark Rüdersdorf, Kulturhaus and historic Bergschreiberamt with marina
- Leading sales and marketing
- Safety management of the properties
- Controlling
- Business stabilization during Corona
- Renowned event results
- National placement
Aug 2002 - Present
23 years Jüchen, Germany
Business Consultant | Interim Manager | Project Manager | Brand Ambassador and Expert | Lecturer
Jörg M. Sommer as self-employed
- Development of brands: OFFROADWERK, Offroad at the Nürburgring, TALK ABOUT DOGS.
Apr 1998 - Jul 2002
4 years 4 months Frechen, Germany
Head of Customer Service Department
FMK Bürotechnik GmbH
- Leading and developing the service organization
- Technical and commercial handling of customer inquiries
- Operational day-to-day tasks (helpdesk, quotes, billing, scheduling, call center, etc.)
- Continuous improvement of customer focus through process optimizations
- Responsibility: budget up to €1 M | leading 41 employees, including 3 managers
- Fastest response times in customer service
- Quality management implementation
- Optimization of workflows between sales and technical teams
Jan 1993 - Mar 1998
4 years 3 months Frechen, Germany
Head of Quality Management
FMK Bürotechnik GmbH
Feb 1993 - Mar 1998
5 years 2 months Frechen, Germany
Deputy Customer Service Manager
FMK Bürotechnik GmbH
Apr 1990 - Jan 1993
2 years 10 months Frechen, Germany
Service Technician for Copier and Fax Systems
FMK Bürotechnik GmbH
Apr 1989 - Mar 1990
1 year Stolberg (Rhineland), Germany
Trainer for Optical Systems
Federal Ministry of Defence
- Work at the Army Technical College.
Apr 1986 - Mar 1989
3 years Koblenz, Germany
Technical Instructor
Federal Ministry of Defence
- Work at Technical Troop School 1.
Summary
- Generalist and specialist
- Action-oriented leader with extensive experience in corporate management
- Business consulting, business development, sales marketing
- Building infrastructure, interface planning | customer acquisition and retention | budgeting and costing | troubleshooting
- Planning, organizing and executing events up to premium level
- Achievements: founder and developer of brands: Offroad at the Nürburgring, OFFROADWERK and TALK ABOUT DOGS | securing industry partners and collaborations
- Project volume up to €3 M | leading over 60 employees | coordinating different trades
- Convincing manager with excellent communication skills, team spirit, strategic competence, high quality standards and a feel for target groups, markets and trends, who quickly reacts to changes and derives solutions
- Analytical | goal-oriented | strategic | appreciative
Languages
German
Native
Education
Aug 1982 - Jan 1986
University Hospitals
Precision Mechanic in Medical Technology · Bonn, Germany
Nordschule
Technical Secondary School Diploma · Bonn, Germany
Certifications & licenses
Independent Expert for Events
Chamber of Industry and Commerce and IfS
Driving License Class 3
Similar Freelancers
Discover other experts with similar qualifications and experience