Jens H.

Senior Manager / Program Manager

Frankfurt am Main, Germany

Experience

May 2025 - Oct 2025
6 months

PMO Lead

Global Wholesale Company

  • Managing 6 agile teams and providing guidelines for the Scrum Masters

  • Establishing a stable project management approach by eliminating contractual uncertainties between the involved parties

  • Institutionalizing a goal-oriented, customer-focused project governance

  • Successfully structuring the tasks of the Program Management Office

  • Project planning and resource management

  • Coordinating activities in development, databases, test management, cutover and rollout, change management and training as well as hypercare

  • Managing the requirement engineering processes and controlling dependencies

  • Monitoring compliance with contractual framework conditions for the use of the €40 million investment

  • Managing committee reporting

  • Ensuring delivery results compliance for successful completion of quality gates

  • Managing project risks

  • Developing and initiating industrialization measures

  • JIRA

  • Microsoft Office

  • Microsoft Project

  • Confluence

Nov 2023 - Apr 2025
1 year 6 months

Project Manager and Scrum Master

IT Service Center of a State Judiciary

  • Designing the IT architecture for the new data center

  • Installing hardware in the new data center

  • Providing the virtualization environment for implementing 15 specialist applications

  • Project planning and resource management

  • Managing IT architects, planners, operations staff and external experts

  • Aligning requirements and identifying dependencies with database, operations transformation, migration and IT security teams

  • Defining the high-level design for the new data center

  • Defining configuration of components for network, servers, storage, backup, virtualization and server-based computing

  • Stakeholder management with representatives from the judiciary, application support, the new data center operator and ITDZ departments

  • Transparent use of the €12 million in investment costs

  • Nexus Framework

  • Microsoft Office

  • Microsoft Project

  • Microsoft Visio

  • SharePoint

Aug 2022 - Oct 2023
1 year 3 months

Program Manager

Senate Department for Science, Health, Care and Equality

  • Digitizing and networking the public health service in the state

  • Setting up agile teams and coordinating 10 Scrum Masters

  • Standardizing procedures and IT processes

  • Providing unified interfaces

  • Enabling better horizontal and vertical cooperation within the public health service

  • Program restructuring and introduction of an agile program structure

  • Identifying and implementing measures to establish agile project management

  • Prioritizing and controlling measures from funding calls

  • Cross-agency stakeholder management with health offices, the State Office for Health and Social Affairs, the Health Planning and Coordination Office, and departments of the SenWGPG

  • Coordinating all activities in digitization, governance, processes/business workflows, infrastructure/IT equipment, digital platform, interoperability, IT security, data protection and innovation

  • Targeted use of €16.5 million in funding

  • Microsoft Office

  • Fachnetzwerk Berlin

  • ProMap

Jan 2022 - Jul 2022
7 months

Agile Project Manager and Scrum Master

IT Service Provider for a Federal State

  • Creating user- and customer-friendly digital offerings

  • Implementing legal requirements

  • Building a flexible, scaled and service-based IT ecosystem

  • Defining clear rules and guardrails for a future-proof and secure IT architecture

  • Providing transparency on the status of digitization in the ministry

  • Preparing and setting up a digitization office to manage digitalization initiatives in the Ministry of the Interior

  • Organizational and process preparation for long-term coordination of digitization projects

  • Planning and initiating activities for the launch of the digitization office

  • Selecting and scheduling the processes to be digitized

  • Establishing measures to harmonize IT architecture and transform the administration

  • PowerPoint

  • Confluence

Aug 2021 - Dec 2021
5 months

Change Manager and Scrum Master

Top 5 Universal Bank in Germany

  • Identifying and planning change measures on behalf of marketing

  • Advising department management

  • Identifying optimization opportunities for task portfolio management

  • Advising department management on structuring change measures across the organization

  • Gathering and prioritizing the department's activities

  • Creating a project plan for implementing marketing activities as part of the company's transition

  • Planning corporate communication

  • Maintaining planning information using JIRA

  • PowerPoint

  • JIRA

Mar 2021 - Jul 2021
5 months

Agility Master, SAFe® Program Consultant

Leading German digital asset manager

  • Identification and implementation of measures to scale agile project management

  • Assessing the maturity level of the agile organization

  • Reorganizing the implementation organization

  • Improving time-to-market delivery capability

  • Ensuring the organization's future readiness for further corporate growth

  • Developing and supporting the activities for a domain-driven design of a renewed organizational structure by grouping technical components into functional sub-domains, delegating responsibilities to independent teams, setting up flexible units for special topics, implementing additional domains for platform infrastructure and cross-cutting concerns, and reviewing the impact on corporate planning

  • Planning and establishing new teams to support mobile applications, including defining and managing the initial setup, planning and aligning the roadmap at company and team levels, and defining and implementing an agile testing approach

  • SAFe®

  • Scrum®

  • JIRA

Jun 2020 - Feb 2021
9 months

Senior Agile Coach, SAFe® Release Train Engineer

Chinese financial services provider

  • Implementing, managing, and monitoring scaled agile project management for the company portfolio project

  • Establishing scaled agile project management for ten subprojects, training project managers as Scrum Masters, creating a long-term roadmap, monitoring project progress, and delivering project outputs

  • Coaching and guiding the project teams

  • Advising the management board

  • Developing an agile project management framework defining methods, roles, meeting structures, objectives, and key results; facilitating agile meetings, retrospectives, and workshops; contributing to project guidelines; and removing impediments

  • Creating a product and service catalog including KPIs and service levels, mapping it in a technical solution; capturing and structuring services; standardizing naming conventions; and pre-qualifying the end-to-end ownership of services

  • SAFe®

  • JIRA

Oct 2019 - May 2020
8 months

Agile Coach, Process Consultant, Scrum Master

Top 20 automotive supplier in Germany

  • Analyzing, designing, piloting, and rolling out AI software to automate the ticket system, including process description, role and responsibility definition with RACI, classifying and prioritizing requirements based on use cases, and technical integration into the existing IT tool landscape

  • Coordinating development with the external software vendor

  • Analyzing the current state, identifying areas for action, and outlining the solution path

  • Developing an implementation model including aligning the concept with business architects, implementing the agile framework, piloting, rolling out, establishing, and continuously improving

  • Scrum®

  • HIRO AI software

Feb 2019 - Sep 2019
8 months

Senior Agile Coach, SAFe® Release Train Engineer

SAP software vendor in the financial sector

  • Organizational transformation of the project structure with 150 internal and external employees

  • Aligning a binding roadmap with end customers, Deutsche Bank, and Postbank

  • Replacing the host application at Postbank

  • Ensuring release delivery to end customers

  • Integrating the home savings solution into regular operations at Postbank

  • Managing project resources with a budget of 30 million euros

  • Transitioning the project organization to agile project management

  • Managing 10 agile teams and coordinating Scrum Masters

  • Preparing, organizing, and facilitating the Program Increment Planning with customers and project stakeholders

  • Advising and coaching the board, program management, project management, team leads, and project teams

  • Defining and setting the work processes

  • SAFe®

  • Scrum®

  • JIRA

  • SAP ECC

  • SAP S/4HANA

Jul 2018 - Jan 2019
7 months

Agile Coach, Process Consultant, Scrum Master

International IT service provider

  • Organizational development to increase the success rate in selling internal data center services with a strong focus on business customers

  • Identifying and implementing measures to increase the contract closing rate

  • Optimizing internal sales processes with the involvement of project teams

  • Aligning sales activities to enhance customer focus

  • Supporting RFP processes and advising service teams

  • Preparing, advising, and coaching product presentations

  • Collecting and documenting the product portfolio

  • Developing and implementing a concept for optimized costing mechanics

  • Creating sales presentations

  • Professionalizing written service and contract proposals

  • Systematizing requirements gathering

  • Preparing and organizing company-wide workshops

  • Scrum®

Apr 2018 - Jun 2018
3 months

Agile Coach, Process Consultant, Scrum Master

International manufacturing company

  • Analysis and evaluation of IT services and contracts, including the development of concrete cost-saving proposals

  • Assessment of the current state regarding roles and responsibilities, service and application landscape, process landscape, and project planning

  • Design and documentation of the measures to be implemented

  • Conducting benchmarks

  • Quantitative and qualitative evaluation of IT services by service type, service descriptions, service levels, payment models, and durations

  • Systematic structuring of services in terms of type and scope

  • Creation of a success-sharing model for cost optimization

  • Scrum®

Mar 2017 - Mar 2018
1 year 1 month

Agile Coach, Process Consultant, Scrum Master

Top 3 investment firm in Germany

  • Organizational development and transformation of project structures focused on faster and increased delivery of results

  • Technical implementation of risk data processing and reporting according to BCBS 239

  • Development of a database for quality management to reduce banking risks

  • Establishment of agile project management

  • Support of project teams as Scrum Master

  • Coordination of test and release management

  • Development of an authorization concept for the data management platform

  • Scrum

  • JIRA

  • Confluence

  • SharePoint

  • SAP ECC

  • SAP S/4HANA

  • SAS

Feb 2016 - Feb 2017
1 year 1 month

Senior Project Manager, Scrum Master

Top 3 financial trading software company in the USA

  • Project management for implementing trading software at European financial service providers

  • Oversight of international business units and a yearly budget of EUR 12 million

  • Introduction of agile software development methods

  • Implementation of trading software for a Dutch fixed-income securities broker

  • Go-live of a portfolio management system at a German savings bank

  • Leadership of the consultant team

  • Budget planning and coordination with international management

  • Profitability control and monitoring of the project portfolio

  • Coordination of measures to optimize collaboration among international project teams

  • Process optimizations

  • Planning and conducting software demonstrations

  • Contract negotiations with clients

  • Scrum

  • Front Arena

  • Workplace HCM

May 2015 - Jan 2016
9 months

Senior Project Manager, Scrum Master

Top 5 energy supplier in Germany

  • Optimization of capacity planning and time management across the entire company

  • Selection and implementation of technical solutions for process improvement

  • Establishment of an agile framework for projects

  • Lead of the project team for workforce planning

  • Introduction of a call control system

  • Selection, contract negotiation, and implementation of a quality management system

  • Coaching of project team members

  • Organization, execution, and moderation of workshops

  • Coordination with stakeholders from all business areas

  • Scrum®

  • Nice

  • SAP ECC

Oct 2013 - Apr 2015
1 year 7 months

Senior Project Manager, Scrum Master

No. 1 online life counseling service in Europe

  • Introduction of agile project management to stabilize delivery of results

  • Redesign of the project organization

  • Lead of the development department

  • Conducting company-wide workshops to prioritize a roadmap

  • Definition and implementation of the agile framework

  • Training of project staff as Scrum Masters

  • Delivery of training sessions to establish Scrum

  • Support and coaching of project teams during the introduction of a registration service, development of an appointment booking system, implementation of ad booking software, redesign of complex websites, and delivery of a mobile website

  • Scrum®

  • JIRA

  • Confluence

Apr 2010 - Sep 2013
3 years 6 months

Senior Project Manager, Scrum Master and Product Owner

Asian financial institutions, telecommunications providers and manufacturing companies located in Indonesia

  • Ensuring agreed product delivery for clients

  • Designing and delivering jointly defined deliverables

  • Implementing a customer database at KOSPPI

  • Implementing a monitoring system for ATM networks in cooperation with SYMSTREAM and INDOSAT

  • Installing ATMs for leading Indonesian banks on behalf of PT Total Solusi Komunikasi Indonesia

  • Implementing a central credit database for the CSF Group

  • Procuring technical building equipment for residential projects at PT Laguna Astri Realty

  • Selecting and introducing a maintenance system for Elektro's power grid

  • Providing sales and procurement support for shipyard equipment at PT Berdikari Petro

  • Procuring and coordinating the installation of a palm oil processing plant for PT Cisadane Raya Chemicals

  • PRINCE2®

Jun 1985 - Mar 2010
24 years 10 months

Project Manager, Product Owner and Scrum Master

World’s #1 ship financier, Europe's #1 aircraft financier

  • Providing business unit support to the board as well as marketing, tax, audit and legal

  • Ensuring delivery of many software implementations

  • Supporting SAP R/3 modules and maintaining host systems at Finanz Informatik

  • Securities trading

  • Leading bank-wide projects such as implementing anti-money laundering tools, the AMI investment database, CRM customer support program, risk assessment system, duplicate/address cleansing, feasibility studies and rollouts of SAP GP and SAP CRM

  • Organizing and delivering SAP training sessions worldwide as a trainer

  • Implementing quality measures

  • PRINCE2®

  • SAP R/3

  • Remedy

Summary

Senior Program Manager and Agile Coach with over 30 years of experience in planning, steering and implementing complex SAP, digitization and transformation programs in finance, public administration and industry, including leading hundreds of project staff.

Focus areas include designing and scaling agile organizations (SAFe®, Scrum®, Kanban) as well as change management, program governance and strategic portfolio management.

The professional focus is on promoting business agility, empowering and guiding leaders and teams, and building sustainable delivery and governance structures in large organizations.

Languages

German
Native
English
Advanced
Indonesian
Elementary

Education

Oct 1992 - Jun 1994

Chamber of Commerce and Industry Kiel

Bachelor of Banking Services and Operations · Banking Services and Operations · Kiel, Germany

Oct 1985 - Jun 1988

HSH Nordbank AG

Bank Clerk · Kiel, Germany

Certifications & licenses

Conflict Management

hr-horizonte GmbH, Hamburg

Professional Negotiation Techniques

hr-horizonte GmbH, Hamburg

Advanced Moderation Training

hr-horizonte GmbH, Hamburg

International Consortium For Agile Certified Professional: Coaching Agile Transformation

The Agile Company, Marseille, France

International Consortium For Agile Certified Professional: Enterprise Agile Coaching

The Agile Company, Marseille, France

Moderation Training

hr-horizonte GmbH, Hamburg

Design Thinking

Haufe Akademie, Freiburg

ITIL® Foundation In IT Service Management

AXELOS, London (UK)

International Consortium For Agile Certified Professional: Agile Coaching

The Agile Company, Marseille, France

International Consortium For Agile Certified Professional: Agile Team Facilitation

The Agile Company, Marseille, France

Professional Scrum Master

Scrum.org, Burlington (USA)

Professional Scrum Product Owner

Scrum.org, Burlington (USA)

Leadership for Project Managers

hr-horizonte GmbH, Hamburg

Management: Strategies and Methods

COMCAVE.COLLEGE, Dortmund

Advanced Practitioner Kanban At Scale

Lean Kanban University, Vienna

Certified ScrumMaster®

Scrum Alliance, Indianapolis (USA)

PRINCE2® Foundation In Practice

Maxpert GmbH, Frankfurt am Main

TOGAF® 9 Foundation

The Open Group, Reading (UK)

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