Jan Schöttelndreier

Strategy / Business Development / Growth

• Expanded And Drove Growth Of The "International B2b Office Supplies" Business Model By Adding A Drop Shipping Channel; Achieved Profitable Growth To €30m Revenue (Starting At Approx. €1m) In 3 Years With >100 Additional Suppliers And 120,000 Extra Items
• Double-digit Growth Rates And Margin Improvements In B2b Key Account Project Business By Defining Minimum Revenue & Margins, Standardizing Quote And Order Processes, And Kpi-based Management
• Successfully Rebuilt The International Sales Unit "Global E-commerce Service", Hired Software Sales Specialists In The Usa, Taiwan, And Germany; Defined Target Customers, Pipelines, And Lead Generation
• Strengthened Existing And New Business With Online Retailers By Reorganizing Sales And After-sales, Building A New Business/sales Team, Introducing Self-service Functions, And New Pricing Models
• Initiated Strategic Future-proofing Of An E-commerce Service Provider In Highly Competitive Markets, Expanded The Product Portfolio With Conversion Optimization Tools, New Payment Methods, And Enhanced Reach Management
• Increased Revenue And Brand Awareness Of An App-based B2b Survey Tool For Market Research Through Sales Internationalization And Expanded Use Cases
• Expanded The "Online Luxury Watch Marketplace" Business Model To Include Physical Consignment-based Retail; Set Up Product, Legal, Security, Product Inspection, Pricing, And Repair Workshop
• First Mover Repositioned Installment Credit As A "Fair Financial Product" Through Extensive Product Adaptations, Enabling Acceptance In B2b Sales At Volksbanken As A New Owner

Process / Productivity / Profitability

• Regular Process Reviews Across The Entire Supply Chain Of A Multichannel Retailer With 100+ Suppliers/120,000 Items; Identified Scaling Barriers, Optimized Supplier Onboarding, Management And Compliance, Item Setup, Returns & Cancellations
• Massive Productivity Improvements By Simplifying And Automating Workflows For Second-level Support, Defining Kpis, And Resource Management
• Reduced Global Online Payment Costs By 30% By Restructuring Provider Portfolio Without Quality Loss At A Service Provider For >100 Software/saas Vendors
• Managed A Complex Restructuring Program Of A Listed Global E-commerce Service Provider Across The Entire Value Chain, Reducing Costs For Payment, Logistics, Call Center, It, Currencies, And Branches In The Usa & Jp (Staff, Locations, Home Office Implementation) As The Basis For A Successful Turnaround
• Reduced Efforts In Sales & Support Of An E-commerce Service Provider By More Than 25% Through Crm Implementation, Migration Of >1,500 B2b Customers From Various Systems, And Workflow Automation
• Optimized Product Development Process By Introducing Agile Project Management Methods With Improved Transparency, Execution And Response Speed, And Coordination Of Involved Teams
• Implemented And Enhanced Various Ticketing And Crm Systems With Significant Efficiency Gains
• Repositioned And Expanded Product Management (12 Staff) At A Retail Bank During The Shift From B2c To B2b Business Model, Professionalizing Service Offerings And Service Levels