Hannes Roth - Senior Architect & Project Administrator

Gmund am Tegernsee, Germany

Experience

Jan 2024 - Apr 2024

4 months

Senior Architect & Project Administrator

Logistics Service Provider

Redesign of Jira Service Management in conjunction with Assets and Opsgenie in live operation
Focus on a seamless transition to a new service desk
Concept design, process design, and implementation
Support in configuring the asset management

Oct 2023 - Feb 2024

5 months

Senior Architect, Overall Project Manager and Project Administrator

Bank

Implementation of ITIL using Jira Service Management in compliance with BaFin regulatory guidelines
Overall project management with seven project team members
Conceptual and administrative tasks in various areas and processes
Use of Opsgenie

Aug 2023 - Dec 2023

5 months

Senior Architect & Project Administrator

E.ON

Analysis and architectural integration of existing large-scale projects in Jira with new interfaces to ServiceNow
Advising decision-makers on best practices and optimization opportunities
Customizing the project environment in collaboration with an in-house administrator

May 2023 - Jul 2023

3 months

Senior Architect

Manufacturing Company

Analysis and execution of the migration of the Jira and Confluence Server environment to Atlassian Cloud
Evaluation of the current setup and presentation of all possible options
Execution of the migration together with a colleague

Feb 2023 - May 2023

4 months

Consultant to the CEO

Cloud Service Provider

Assessment of the current Atlassian setup for future viability
Presentation of suitable courses of action including system architecture
Advising the internal Atlassian project manager and the CEO

Dec 2022 - May 2023

6 months

Senior Architect & Consultant

Siemens Logistics GmbH

Implementation of Confluence as an internal knowledge database and knowledge base for Jira Service Management
Technical migration of legacy data from old systems
Restructuring and creation of spaces from a pedagogical perspective with the teams

Jul 2022 - Jan 2023

7 months

Senior Architect & Consultant

IT service provider

Content and technical consolidation of a heterogeneous Atlassian instance
Redesign of the ITSM solution in collaboration with business units
Introduction of Xray and Big Picture and rebuilding a knowledge database in Confluence
Solution design and management of consolidation efforts

Jun 2022 - Jul 2022

2 months

Senior Architect & Consultant

Askion GmbH

Implementation of Jira Service Management combined with Insight (CMDB) and Confluence as a knowledge base
Solution design, consulting, administration, and training

Mar 2022 - Nov 2022

9 months

Senior Architect & Consultant

Nationwide food shipping

Optimization of Jira Service Management Cloud including Opsgenie and PagerDuty
Conceptual and technical overhaul of multiple service management projects
Redesign of the service process from an ITSM perspective

Mar 2022 - May 2022

3 months

Senior Architect & Consultant

Askion GmbH

Implementation of Jira Software Cloud with a reusable project template
Solution design, consulting, administration, and training
Introduction of Xray

Nov 2021 - Feb 2022

4 months

Senior Architect & Consultant

SVG Bundes-Zentralgenossenschaft Straßenverkehr eG

New rollout of Jira Software with Xray and Big Picture, Bitbucket and Confluence
Requirements analysis, implementation, configuration, administration, training and support
Integration of non-IT stakeholders into agile processes

Nov 2021 - Dec 2021

2 months

Senior Architect & Consultant

Aachner Grundvermögen

Migration of the existing server instance to Atlassian Cloud with a pre-migration cleanup phase
Design of the migration path and consulting on best practices

Oct 2021 - Dec 2021

3 months

Project Manager & Solution Architect, Administrator

Tricept AG

Technical and process overhaul of several service projects
Development of a new service management concept
Configuration, training and consulting

Jul 2021 - Jan 2022

7 months

Project Manager & Solution Architect

Hidden Champion Arbeitssicherheit

Migration of Jira Software, Service Desk and Confluence to Atlassian Cloud
Planning, execution, consolidation, quality control and after-go-live support

Feb 2021 - Dec 2021

11 months

Senior Consultant and Administration

Öffentlicher Sektor

Consolidation of the existing Jira Service Desk project landscape according to ITSM
Consulting on best practices and development of a cloud migration strategy
Administration and configuration

Feb 2021 - May 2021

4 months

Project Manager & Solution Architect

Intersellers GmbH

Implementation of Jira Software, Service Desk and Confluence with Linchpin, Exalate, Insight and Xray
Design, training and implementation of a support concept based on ITIL

Nov 2020 - Nov 2020

1 month

Project Manager & Solution Architect

Stud-IT GmbH Münster

Implementation of Jira Service Desk Cloud and Confluence as an external support solution and central HR system
Design, configuration and training

Oct 2020 - Dec 2020

3 months

Senior Consulting

Software-Unternehmen

Implementation of a central IT support solution using Jira Service Desk Server
Workshops, best practices and external consulting according to ITIL standards

Sep 2020 - Oct 2020

2 months

Project Manager & Solution Architect

Stud-IT GmbH Münster

Implementation of Jira Service Desk Cloud and Confluence for ISTM and HR processes
Development of a system for managing job postings and applications

Jun 2020 - Jan 2021

8 months

Project Manager & Solution Architect

Hidden Champion Arbeitssicherheit

Implementation of Jira Service Desk Cloud, Jira Software and Confluence Cloud as a central support system
Design, training and implementation of the systems

Jan 2020 - Jun 2020

6 months

Project Manager & Solution Architect

BoostHeat

Internationalization of Salesforce Sales Cloud for the German market
Implementation of Jira Service Desk and Confluence, including configuration of add-ons such as Insight and Translations

Jun 2019 - Dec 2019

7 months

Sub-Project Lead

AdTechFactory

Integration of Salesforce Sales Cloud with various third-party systems, including Jira Software
Design, configuration, and migration

Sep 2017 - May 2019

1 year 9 months

Technical Project Lead & Solution Architect; Disciplinary Manager

in-tech GmbH

Expansion and further development of Salesforce.com, Confluence, and Jira
Roll-outs to new locations and acquired companies
Implementation of Insight and advanced configuration for business processes

Jan 2017 - Aug 2017

8 months

Technical Project Lead & Solution Architect; Disciplinary Manager

in-tech GmbH

Implementation of Salesforce.com, Jira Service Desk, Jira Software, and Confluence internationally
Design, implementation, and configuration of tools and add-ons such as Translations

Jun 2016 - Dec 2016

7 months

Technical Project Lead & Solution Architect; Disciplinary Manager

IT Consulting

Establishment of the Digital Tools business unit with Jira Service Desk and Salesforce Sales Cloud
Workshops, design, and configuration of tools and add-ons

Dec 2015 - May 2016

6 months

Technical Project Lead & Senior Consultant

International Trademark & Patent Law

Restoration of Jira Service Desk, Jira Software and Salesforce Sales Cloud
Update of permissions, visibility and workflows
Implementation of Insight

Oct 2013 - Nov 2015

2 years 2 months

Consultant

IT Consulting

Implementation, support and further development of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Jira Service Desk, Jira Core and Confluence
Consulting, analysis, configuration, integration, migration and training
Industry focus on pharmaceuticals and healthcare

Skills

Expert: Draw.io, Gliffy, Insight, Tempo, Refined, Comala, Insight, Extensions For Jira Service Desk, Translations, Salesforce Connector, Exalate Issue Sync, Linchpin For Confluence, Xray Test Management, Powerscript, Scriptrunner, Various Checklist Add-ons, Configuration Manager, Big Picture, Pdf Exporter For Confluence
Professional: Portfolio, Okr Board, Linchpin, Table Filter And Charts For Confluence, Refined For Confluence, Structure, Sla Reports For Jira, Zephyr