Hannes R. - Senior Architect & Project Administrator

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Gmund am Tegernsee, Germany

Experience

Jan 2024 - Apr 2024

4 months

Senior Architect & Project Administrator

Logistics Service Provider

The project goal was redesigning Jira Service Management with Assets and Opsgenie in live operation.
The main focus was a smooth transition to a new ServiceDesk.
I handled design, process modeling, and implementation, while a colleague supported asset management configuration.
Tools: Jira Service Management Cloud, Assets, Opsgenie.

Oct 2023 - Feb 2024

5 months

Senior Architect, Overall Project Lead & Project Administrator

Bank

The project goal was to implement ITIL with Jira Service Management, strictly following BaFin regulations.
I led the project team of seven, and took on conceptual and administrative tasks in various processes, including Opsgenie.
Tools: Jira Service Management Cloud, Assets, Opsgenie.

Aug 2023 - Dec 2023

5 months

Senior Architect & Project Administrator

E.ON

The project goal was a complete overhaul of a large existing Jira project, adding new ServiceNow interfaces.
I provided architecture consulting and advised decision-makers on best practices and optimization.
Together with an in-house admin, I customized the project environment.
The project concluded successfully in early November.
Tools: Jira and Confluence Data Center.
Add-Ins: SLA Reports, Structure, Big Picture, Zephyr.

May 2023 - Jul 2023

3 months

Senior Architect

Manufacturing Company

The project goal is migrating the current Jira and Confluence Server setup to Atlassian Cloud.
We first evaluated the environment and outlined all options.
Next, we carried out the migration.
I handle all tasks together with a colleague.
Tools: Jira and Confluence Server, Atlassian Cloud.
Add-Ins: Refined for Confluence, Xray, Big Picture, Draw.io, etc.

Feb 2023 - May 2023

4 months

Advisor to CEO

Cloud Service Provider

The project goal was a comprehensive review of the current setup’s content and structure for future readiness, as past issues showed it no longer fit.
I took on all tasks and advised the internal Atlassian lead and the CEO.
We evaluated and presented suitable options, including overall system architecture.
Tools: Atlassian Cloud.
Add-Ins: Various, including Refined for Confluence.

Dec 2022 - May 2023

6 months

Senior Architect & Consultant

Siemens Logistics GmbH

The project goal was to introduce Confluence for Siemens Logistics, which was restructuring after a sale.
We migrated many contents from legacy systems.
We created new spaces and knowledge bases.
Beyond data migration, I restructured and rebuilt spaces with educational considerations, working with each team.
Tools: Confluence.
Add-Ins: Comala, Gliffy.

Jul 2022 - Jan 2023

7 months

Senior Architect & Consultant

IT Service Provider

The project goal was to consolidate the existing Atlassian instance in a very diverse environment.
We redesigned the ITSM solution with the business teams, introduced Xray and Big Picture, and rebuilt a Confluence knowledge base.
A colleague and I led the design, management, and partial implementation of the consolidation.
We developed a solution design for the existing Jira ITSM and successfully deployed Xray and Big Picture.
We also rolled out Confluence as a knowledge base.
Tools: Jira Software, Service, and Confluence.
Add-Ins: Big Picture, Xray, Tempo, Insight.

Jun 2022 - Jul 2022

2 months

Senior Architect & Consultant

Askion GmbH

The project goal was to introduce Jira Service Management with Insight (CMDB) and Confluence as a knowledge base and internal tool.
I handled solution design, a colleague did implementation.
Tasks: solution design, consulting, administration, training.
Tools: Jira Service Management & Confluence.
Add-Ins: Insight.

Mar 2022 - Nov 2022

9 months

Senior Architect & Consultant

Nationwide Food Shipping

The project goal is a conceptual and technical overhaul of several Service Management projects.
I take on all tasks personally, with a special focus on redesigning the service process under ITSM principles.
Tasks: solution design, consulting, administration, training.
Tools: Jira Service Management, Opsgenie.
Add-Ins: PagerDuty, Extension for Jira Service Management.

Mar 2022 - May 2022

3 months

Senior Architect & Consultant

Askion GmbH

The project goal was to introduce Jira Software in various business areas and create a reusable project template.
I handled solution design and Xray introduction; a colleague did further implementation.
Tasks: solution design, consulting, administration, training.
Tools: Jira Software.
Add-Ins: Xray, Insight.

Nov 2021 - Feb 2022

4 months

Senior Architect & Consultant

SVG Federal Central Cooperative for Road Traffic

The project goal was to launch Jira Software with Xray, Big Picture, Bitbucket, and Confluence for the SVG parent company.
We covered all phases from requirements analysis to rollout, configuration, admin, training, and support.
A key focus was onboarding non-IT stakeholders to agile processes and systems.
I handled all project phases personally; my colleague continues support.
Tasks: solution design, consulting, administration, training.
Tools: Jira Software, Confluence, Bitbucket.
Add-Ins: Tempo, Big Picture, Xray.

Nov 2021 - Dec 2021

2 months

Senior Architect & Consultant

Aachner Grundvermögen

The project goal was migrating the server instance to Atlassian Cloud.
A cleanup phase preceded the migration.
Configuration and admin were mainly done by the client.
I planned the migration path and advised on best-practice decisions.
Tasks: solution design, consulting.
Tools: Jira Service Management, Confluence.
Add-Ins: Big Picture, Refined.

Oct 2021 - Dec 2021

3 months

Project Lead & Solution Architect, Administrator

Tricept AG

The project goal was to revamp several service projects focusing on modern customer service.
Together with the client, I developed a new, robust service management concept.
I also reworked running projects.
Tasks: project lead, solution design, consulting, configuration, training.
Tools: Jira Service Management, Confluence.
Add-Ins: Extension, Tempo, Insight, Checklist, Linchpin.

Jul 2021 - Jan 2022

7 months

Project Lead & Solution Architect

Hidden Champion Safety

The project goal was migrating server instances to Atlassian Cloud.
A colleague and I handled all planning and execution.
I led consolidation, migration, quality control, and post-go-live support.
Tasks: project lead, solution design, consulting, configuration, training.

May 2021 - Dec 2021

8 months

Senior Consultant & Admin

Public Sector

The project goal was consolidating the Jira Service Desk environment under ITSM, plus best-practice consulting.
Developing a cloud migration strategy was part of the scope.
I handled all consulting and admin tasks.
Tasks: project lead, solution design, consulting, configuration.
Tools: Jira Service Desk, Jira Software, Confluence.
Add-Ins: Big Picture, Insight, ScriptRunner, Comala Document Management.

Feb 2021 - May 2021

4 months

Project Lead & Solution Architect

Intersellers GmbH

The project goal was introducing Jira Software, Service Desk, Confluence, and Linchpin for task management and customer inquiries.
Jira Software was also set up for software development and bug tracking.
I covered all tasks, including design, training, and implementing an ITIL-based support concept.
Tasks: project lead, solution design, consulting, configuration, training.
Tools: Jira Service Desk, Jira Software, Confluence.
Add-Ins: Linchpin, Exalate, Insight, Xray, Extensions for JSD.

Nov 2020 - Nov 2020

1 month

Münster, Germany

Project Lead & Solution Architect

Stud-IT GmbH Münster

The project goal was introducing Jira Service Desk and Confluence as an external support system for Stud-IT’s clients.
In a separate project, we set up Jira Service Desk as an HR system.
I handled everything from design to rollout and training.
For HR, I developed an innovative candidate and job-post management system.
Tasks: project lead, solution design, consulting, configuration, training.
Tools: Jira Service Desk, Confluence.
Add-Ins: Extensions for JSD.

Oct 2020 - Dec 2020

3 months

Senior Consultant

Software Company

The project goal was implementing a central IT support solution for all employees using Jira Service Desk.
The company handled admin tasks itself.
As Senior Consultant, I guided the project, shared best practices, and co-developed the successful solution according to ITIL.
Tasks: senior consulting, external advising, workshops, best practices.
Tools: Jira Service Desk Server.
Add-Ins (Jira): Insight, Xray.

Sep 2020 - Oct 2020

2 months

Münster, Germany

Project Lead & Solution Architect

Stud-IT GmbH Münster

The project goal was successfully introducing Jira Service Desk Cloud and Confluence as an ITSM tool.
In another project, I also implemented Jira Service Desk as an HR solution.
Within that, I created an innovative system for managing job postings and applications.
Tasks: project lead, solution design, consulting, configuration/admin, training.
Tools: Jira Service Desk, Confluence.
Add-Ins: Linchpin.

Jun 2020 - Jan 2021

8 months

Project Lead & Solution Architect

Hidden Champion Safety

The project goal was introducing Jira Service Desk and Confluence as a central support system for internal staff and external customers.
Jira Software was also introduced for software development, bug tracking, and task management.
I managed all tasks, including design, training, and implementation.
Tasks: project lead, solution design, consulting, configuration, training.
Tools: Jira Service Desk, Jira Software, Confluence.
Add-Ins (Jira): Exalate, Xray, Extensions for JSD, Insight.

Jan 2020 - Jun 2020

6 months

Project Lead & Solution Architect

BoostHeat

The project goal was adapting Salesforce.com for the German market and introducing Jira Service Desk and Confluence company-wide.
For Jira Service Desk, I handled design, rollout, configuration, and the add-ins Insight and Translations.
Tasks: project lead, solution design, consulting, configuration, training.
Tools: Salesforce Sales Cloud, Jira Service Desk, Confluence.
Add-Ins (Salesforce): DocGen, Quote 2.0.
Add-Ins (Jira): Insight, Translations, Salesforce Connector.

Jun 2019 - Dec 2019

7 months

Partial Project Lead

AdTechFactory, 100% Burda Subsidiary

The project goal was integrating Salesforce.com with various third-party systems, including Jira Software for unified task management.
For Jira Software, I handled design, configuration, and Salesforce integration.
Tasks: partial project lead, configuration, integration, migration.
Tools: Salesforce Sales Cloud, Jira Software.

Sep 2017 - May 2019

1 year 9 months

Munich, Germany

Functional Project Lead & Solution Architect; Line Manager

in-tech GmbH

The project goal was continuous development of Jira, Confluence, and Salesforce.com, plus roll-outs to new locations and acquisitions.
For Jira and Confluence, I introduced Insight and extended configurations for new areas, locations, and processes.
Team size: 10 (international project team), 10 (international sales).
Tasks: project lead, solution design, consulting, configuration, training.
Tools: Salesforce Sales Cloud, Jira Service Desk, Confluence.
Add-Ins (Salesforce): Quote 2.0, DocGen, Skyvva.
Add-Ins (Jira): Insight, Translations, Salesforce Connector, Big Picture, Portfolio.

Jan 2017 - Aug 2017

8 months

Munich, Germany

Functional Project Lead & Solution Architect; Line Manager

in-tech GmbH

The project goal was implementing Salesforce.com, Jira, and Confluence internationally.
For Jira and Confluence, I handled design, rollout, configuration, and the Translations add-in.
Team size: 10 (international project team), 10 (international sales).
Tasks: project lead, solution design, consulting, configuration, integration, migration, training.
Tools: Salesforce Sales Cloud, Jira Service Desk, Confluence.
Add-Ins (Salesforce): Quote 2.0, DocGen, Skyvva.
Add-Ins (Jira): Translations, Salesforce Connector, Big Picture, Portfolio.

Jun 2016 - Dec 2016

7 months

Munich, Germany

Functional Project Lead & Solution Architect; Line Manager

IT Consulting

The project goal was building the 'Digital Tools' division, mainly Jira Service Desk and Salesforce Sales Cloud.
For Jira and Confluence, I led workshops with clients, design, rollout, and configuration of tools and add-ins for in-house and clients.
Team size: 2 (Munich project team).
Tasks: project lead, solution design, consulting, configuration, training.
Tools: Salesforce Sales Cloud, Jira, Confluence.
Add-Ins (Salesforce): Slack.
Add-Ins (Jira): Insight, Salesforce Connector, Big Picture.

Dec 2015 - May 2016

6 months

Munich, Germany

Functional Project Lead & Senior Consultant

International Trademark & Patent Law

The project goal was fixing misconfigured Jira and Salesforce instances.
For Jira, I revamped permissions, visibility, workflows, etc., and introduced Insight.
Team size: 2 (Munich project team).
Tasks: project lead, consulting, analysis, remediation, configuration, training.
Tools: Salesforce Sales Cloud, Jira Service Desk, Jira Software, Confluence.
Add-Ins (Salesforce): Quote 2.0, Jitterbit, Dataloader.io.
Add-Ins (Jira): Insight, Portfolio.

Oct 2013 - Nov 2015

2 years 2 months

Consultant

IT Consulting

Various client projects aimed at implementing, supporting, and enhancing Salesforce.com and Jira.
For all tools and add-ins, I led workshops, consulting, configuration, and maintenance.
Clients in pharma/medicine included Bayer AG, Merck KGaA, GE Healthcare, Rhön Kliniken, and others.
Tasks: consulting, analysis, remediation, configuration, integration, migration, training.
Tools: Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Jira Service Desk, Jira Core, Confluence.
Add-Ins (Salesforce): Quote 2.0, Skyvva, Jitterbit, MagicXPI, Dataloader.io.
Add-Ins (Jira): Insight, Extensions for JSD, Translations, Salesforce Connector, Big Picture, Portfolio.