Recommended expert
Antje Gabert
Senior Project and Requirements Manager – B2C Transformation Project
Experience
Jan 2025 - Aug 2025
8 monthsMunich, Germany
Senior Project and Requirements Manager – B2C Transformation Project
Telefónica Germany
- Responsible for the end-to-end integration of partner incentive compensation management in a transformation project to ensure a seamless implementation.
- Directed project management and held the role of Business Requirements Owner to ensure business-aligned solutions.
- Analyzed, documented, and prioritized functional requirements within a structured requirements management process.
Oct 2022 - Aug 2024
1 year 11 monthsMunich, Germany
Senior Project Manager and Subject Matter Expert – B2C Transformation Project
Telefónica Germany
- Responsible for project management in a complex transformation environment with a focus on strategic alignment of partner incentive compensation management.
- Developed a strategic concept for partner incentive compensation management as the basis for defining business requirements.
- Subject matter expert and point of contact for commissioning and compensation models in the partner environment.
- Conducted AS-IS analyses and defined TO-BE targets to identify optimization potentials, requirements, and action areas within the transformation project.
Jan 2020 - Mar 2022
2 years 3 monthsMunich, Germany
Program Manager Cyber Security
Telefónica Germany
- Established and implemented a company-wide Cyber Security program management for the strategic control of all security initiatives.
- Responsible for planning, management, and controlling of the portfolio, budget, and roadmap.
- Provided strategic advice to the Head of Cyber Security in portfolio, project, and procurement management.
- Advised and supported executives in all relevant procurement processes.
- Optimized and introduced processes to increase efficiency in project, budget, and roadmap management.
Jul 2018 - Aug 2019
1 year 2 monthsMunich, Germany
Project Manager Cyber Security
Telefónica Germany
- Managed and implemented various cyber security projects within strategic project management.
- Coordinated and led a task force for the rapid and efficient resolution of a critical security issue.
- Responsible for planning, management, and controlling of the portfolio, budget, and roadmap.
May 2017 - Mar 2018
11 monthsMunich, Germany
Demand and Portfolio Manager for Service Now
Allianz Technolog SE
- Interim portfolio manager responsible for strategic demand and portfolio management.
- Designed and implemented a holistic demand and portfolio management framework, including the development of processes, roles, deliverables, tools, and committees.
- Implemented the solution in Jira, including developing workflows, dashboards, and reporting structures.
- Advised and supported the department head during the transition project for the Service Now platform.
Jul 2016 - Dec 2016
6 monthsMunich, Germany
Product & Project Manager in a major B2C & B2P merger project
Telefónica Germany
- Led the product management substream for business-to-partner with a focus on billing and commissioning in a company-wide merger project to harmonize systems and processes.
- Managed requirements management and ensured the quality of business requirements in the development process.
- Planned and controlled implementation, coordinated tests, tracked status, and worked closely with business owners, project managers, and IT.
Jul 2014 - Jul 2015
1 year 1 monthMunich, Germany
Portfolio Manager for Partner Brands B2C & B2P
Telefónica Germany
- Advised and supported leadership in introducing and designing processes for portfolio management in the partner brands area.
- Responsible for managing portfolio, release, and delivery planning, including budget management.
- Managed project and budget administration (service requests) using Jira and Charm (ClearQuest).
- Planned, prepared, and facilitated the Delivery & Planning Board, the Effort Assessment meetings, and the Roadmap Business Jour Fix.
- Optimized processes and tools to improve efficiency in project and order management by using Jira.
Apr 2013 - Jul 2014
1 year 4 monthsMunich, Germany
Interim IT Planning Manager
Maxdome GmbH / Pro7Sat.1 Medien AG
- Served as the central interface between IT, controlling, and financial accounting, responsible for Maxdome's Capex and IT Opex budget.
- Advised and contributed to budget and multi-year planning, as well as mid-year forecasts and re-budgeting processes; supported month-end and year-end closings from an IT perspective.
- Developed and continuously improved a strategic project portfolio reporting tool as a management instrument for top management.
- Analyzed, designed, and implemented optimized finance and planning processes (including budget planning, roadmap planning, and budget control).
- Provided strategic advice and support to the CTO in conducting an IT assessment; analyzed results, derived actions, and helped shape a new IT organizational structure.
Aug 2012 - Nov 2012
4 monthsUnterföhring, Germany
Process Analyst for Retail Partner Incentives
Kabeldeutschland Service GmbH
- Conducted an end-to-end analysis of order processing and partner incentive compensation processes from a sales perspective to identify efficiency and optimization opportunities.
- Recorded detailed as-is processes, considering upstream and downstream steps to ensure a holistic understanding.
- Created a gap analysis and developed concrete measures and improvement proposals.
- Prepared and presented the analysis results in a management-ready format, including a roadshow to support decision-making.
Feb 2012 - Jun 2012
5 monthsHeidenheim, Germany
Consultant, Process Analyst, and Coach for Rail and Diesel Drive Systems: Plant Engineering
Voith Turbo GmbH
- Provided strategic and conceptual advice to project leadership and top management on implementing the new corporate strategy.
- Supported the change process by coaching and advising managers and employees to promote acceptance and sustainable implementation.
- Prepared and facilitated management workshops, project meetings, and steering board sessions for decision-making and strategic alignment.
- Planned and led the project kick-off with around 35 participants to align on joint goals and roles.
- Offered subject matter advice and support to the internal sub-project leader on process design in customer care and product management – including testing, training, and introducing new procedures.
- Developed process and procedure instructions in line with certification requirements (rail standard IRIS).
Apr 2011 - Sep 2011
6 monthsHamburg, Germany
Integration Manager - Merger HanseNet – Telefónica
Telefónica Deutschland GmbH / HanseNet
- Design, delivery and management of training and coaching measures for executives and employees during the integration phase of HanseNet into Telefónica.
- Introducing executives to Telefónica O2's leadership culture, tools and rules to ensure a unified corporate culture.
- Supporting executives in kick-off events in the new organizational structure.
- Developing a concept for implementing a professional requirements management in customer service.
Nov 2010 - Mar 2011
5 monthsHamburg, Germany
Head of Infrastructure and Contact Channels HanseNet
Telefónica Deutschland GmbH / HanseNet
- Integrating the HanseNet Infrastructure and Contact Channels department into Telefónica O2's corporate structures.
- Responsible for establishing and seamlessly integrating processes, systems and organization while ensuring business continuity.
- Coaching and supporting employees during the change process.
- Managing and coordinating an external outsourcing partner.
- Responsible for release management for HanseNet customer service.
Apr 2006 - Oct 2010
4 years 7 monthsMunich, Germany
Head of Commissioning and Data Management B2C, B2B
Telefónica Deutschland GmbH
- Designing and implementing the strategic "Commissioning State of the Art" initiative for the holistic organizational development of the Commissioning and Data Management department.
- Business responsibility for the introduction of a new incentive compensation management system.
- Disciplinary and technical leadership of the department with up to 45 employees, including leading managers and specialists, as well as budget responsibility.
- Responsible for the correct payment of partner commissions with an annual budget in the high triple-digit million range.
- Overall responsibility as business owner for the IT systems in terms of functionality, quality and usability to ensure market-appropriate performance.
- Managing stakeholder relationships with sales, marketing, controlling and IT to optimally coordinate and achieve objectives.
Feb 2000 - Mar 2006
6 years 2 monthsMunich, Germany
Team Leader Customer Support – Retail
Vodafone D2 GmbH
- Disciplinary and technical leadership of the Consumer Sales Inside Sales team with up to 15 employees.
- Responsible for the correct and timely execution of tasks in customer care and trade support.
Summary
More than 25 years of experience leading and delivering transformation, strategy, and change projects in the telecommunications, IT, and media industries. A generalist with strong attention to detail and an analytical end-to-end perspective on complex program and project structures. Views change as a positive impulse and combines strategic concepts with operational execution skills. Experienced in collaborating with international and interdisciplinary teams as well as C-level stakeholders.
Skills
Experience Developing And Implementing Strategy, Transformation, And Change Projects
Program & Project Management (Agile And Classic)
Portfolio & Budget Control
Strategy Development And Requirements Management
Leading Teams Of Up To 50 People
Incentive Compensation Management
Change Management & Coaching
Industries: Telecommunications, Media & Entertainment, Manufacturing, Plant Engineering, And Drive Technology
Project Management: Agile And Classic Project Management (Including Safe, Scrum, V-model, Waterfall), Design Thinking, Resource Planning, Budget, Time, And Quality Management, Stakeholder Analysis, Risk Management, Reporting, Team Leadership
Areas: It, Cyber Security, Customer Service, Incentive Compensation Management, Sales, Finance, Controlling, Project And Product Management
Tools: Crm, Incentive Compensation Tools, Master Data, Order Management, Sap, Jira, Confluence, Ms Project, Ms Office
Languages
German
NativeEnglish
AdvancedEducation
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Master of Arts · Business Coaching & Change Management
Certifications & licenses
Systemic Coach Training
Project Management Specialist GPM/IPMA Level D
Certified Scrum Master
Scrum Alliance
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