Andreas M. - Interim Manager IT / Operations / Service

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Frankfurt am Main, Germany

Experience

Oct 2024 - Jul 2025

10 months

Munich, Germany

Project Manager Office Building Modernization

Major Reinsurance Company

Focused on AV technology rollout in meeting rooms for board members
Selecting, commissioning, and managing subcontractors
Implementing an operational concept for service and maintenance

Sep 2023 - Apr 2024

8 months

Head of Networks Germany

Internet Service Provider

Managing an organization with 24 employees
Carrying out backbone planning
Ensuring rollout in municipalities
Integrating an additional team from a merger with another ISP

Sep 2022 - Jul 2023

11 months

Project Manager Public Safety Sector

BDBOS

Preparing and executing a network modernization with over 4,000 TETRA sites
Planning possible nationwide rollout scenarios

Mar 2021 - Aug 2022

1 year 6 months

Project Manager Public Safety Sector

Hessian State Police

Carrying out a network rollout
Modernizing the access network at over 500 sites in Hesse

Feb 2019 - Nov 2020

1 year 10 months

Project Manager IT Management

Health Care Sector

Standardizing IT requirements
Multi-project management
IT services for dialysis centers
Rolling out IT for over 70 medical care centers

Jun 2018 - Sep 2018

4 months

Project Manager Supply Management

Cyberkommando IT der Bundeswehr

Standardization of IT requirements

Aug 2017 - Apr 2018

9 months

Project Manager Crisis Management

Data Center Operator

Rebuilding a virtualized storage solution under tight deadlines
Project volume: €8 million

Jun 2016 - May 2017

1 year

Project Manager 3rd Level IT Operations

Large ISP

Development and implementation of ticket reduction measures in IT Operations
Optimization of order processes in the DSL product area to increase automated ordering processes

Sep 2015 - Feb 2016

6 months

App Developer Customer Retention

Unknown

Developing an app for customer retention between grocery retailers and a manufacturer of reverse vending machines

Jun 2014 - Sep 2015

1 year 4 months

Langenfeld, Germany

VP Services CEE

Tomra Systems Deutschland GmbH

Leading an organization of 240 employees
Ensuring rollout and operation of an installed base of approx. 28,000 reverse vending machines
Increasing service revenue by 10% to €66 million
Defining the digitalization strategy in service
Implementing a predictive maintenance concept

Oct 2013 - May 2014

8 months

Product Expert and Crisis Management

Offshore Wind Farm Project

Relaunch of the PMR rollout project for an offshore wind farm
Set up, commissioning, training, and implementation of 24x7 operations
Avoidance of daily penalties of nearly €200k

Aug 2009 - Dec 2012

3 years 5 months

Ulm, Germany

Director Programs & Customer Care

Cassidian Communications GmbH

Analysis and tendering of technical services for more than 60 high-security data centers; won a €14M contract
Developed new business segments in offshore wind energy and smart grid with an addressable market of €200M
Portfolio rationalization: sold the analog radio segment with approx. €5M revenue; increased efficiency by 15%
Secured an airport project in Berlin despite a national tender; follow-up contracts in the million-euro range
Consolidated service activities for Bavarian control centers; maintenance contracts in the six-figure range
Restructured the organization from 9 to 3 sites; reduced management effort by 25%
De-escalated two major projects (€12M and €100M) and restored trust with authorities
Turned around a rollout project of 4,500 base stations by 2012
Profiled presales and service; introduced prequalification for better RfQ management

Jan 2004 - Jun 2009

5 years 6 months

Frankfurt, Germany

Senior Manager Project & Service Management Retail Germany

Verizon Deutschland GmbH

Responsible for project delivery for new and existing business of multinational corporations
Oversaw business customer support throughout the contract duration
Held revenue responsibility for project and service business: €200M
Led two organizational units with national and international teams (51 employees)
Implemented customer segmentation (stratification); improved efficiency by 12%
Introduced Satmetrix customer satisfaction surveys; continuously increased customer satisfaction
Served as a supervisory board member of Verizon Deutschland GmbH

Apr 2001 - Dec 2003

2 years 9 months

Frankfurt, Germany

Manager Technical Consulting Corporate Accounts Germany

MCI Deutschland GmbH

Held responsibility for presales, sales support, and order intake planning (€30M–€40M)
Led the sales engineering department with regional teams (32 employees)

Jan 2000 - Mar 2001

1 year 3 months

Frankfurt, Germany

Senior Bid Manager Corporate Accounts

Worldcom Deutschland GmbH

Mar 1997 - Dec 1999

2 years 10 months

Frankfurt, Germany

Team Leader Bid Management & Specialist Operations

Nortel Dasa Network Systems GmbH & Co. KG

Successfully handled large RfQs (20–150 million) by compiling technical and commercial data and addressing the USPs
Increased win probability through prequalification

Summary

Experienced sales-focused manager in the information technology and telecommunications industry with proven expertise in rollout, operations management, transformation, and business development
36 years of professional experience and 30 years of leadership responsibility in cross-functional / international organizations at market-leading IT and telecom companies
21 years of experience as a project manager, extensive know-how in restructuring companies to solve troubled projects (7 years) or to adapt to current or future market situations
Expert in developing and structuring presales, postsales, and project service processes, also for international IT / outsourcing projects (€10M - €100M)
Strategic decision-maker with strong business and technical expertise, responsible for large budgets, order intake, and revenue (€50M - €200M)
Customer-focused and trust-building with a hands-on mentality, extensive personal network in industry and public authorities