André M. - Remote IT service on exciting projects

Aguilas, Spain

Experience

Jan 2017 - Dec 2020

4 years

Munich, Germany

Technical monitoring and technician scheduling (shift planning with Microsoft Shifts in Teams) for regular stocking, maintenance, and repair of the Nespresso Cube in Munich (Karlsplatz, Galeria Kaufhof am Stachus), ensuring continuous operation of the coffee capsule vending robots.

Jan 2011 - Dec 2017

7 years

Mainly replacement of motherboards, RAID drives, power supplies, and other hardware parts in Dell servers, desktop PCs, and notebooks for M2Solutions (DELL/NCR).
Installation, maintenance, and repair of hardware and POS systems at WE Fashion, Crocs, Rituals Cosmetics, Hunkemöller, Zeeman, Petit Bateau, MS Mode, and British airbases (NAAFI).
Maintenance and repair of food scales at REWE (Mettler-Toledo).
ATM repair and maintenance for CardPoint (NCR) and WINCOR.

Jan 2008 - Dec 2011

4 years

Hamburg, Germany

ECDL and general IT training for construction workers, nurses, and long-term unemployed.

Jan 2002 - Present

23 years 8 months

Germany

On-site

Notable partners and clients for on-site service and helpdesk: Ruhegehaltskasse Hamburg (for DAG employees), U.M. Erhorn GmbH, former Active Research GmbH Hamburg, and around 200 clients over 18 years, including VIPs like VERDI board member Roland Issen, Sylvie Meis (ex van der Vaart), and Menso Heyl (former editor-in-chief of Hamburger Abendblatt).
Clients via Marx IT between Hamburg, Schwerin, and Hagenow.

Jan 2000 - Dec 2002

3 years

Ecuador