Andre Marx - Technical Supervision and Technician Deployment Planning

Hagenow, Germany

Experience

Jan 2017 - Dec 2020

4 years

Technical Supervision and Technician Deployment Planning

Nespresso

shift scheduling with Microsoft Shifts in Teams
regular refilling, maintenance and repair of the Nespresso Cube in Munich (Karlsplatz, Galeria Kaufhof at Stachus)
ensuring continuous sales and a positive customer experience around the clock

Jan 2011 - Dec 2017

7 years

IMAC and Break & Fix

M2Solutions (DELL / NCR)

replacing motherboards, RAID drives, power supplies and other hardware parts on DELL servers, desktop PCs and notebooks
installation, maintenance, repair and replacement of hardware and POS systems at WE Fashion, Crocs, Rituals Cosmetics, Hunkemöller, Zeeman, Petit Bateau, MS Mode and NAAFI locations
maintenance and repair of food scales at REWE (Mettler-Toledo)
ATM repair and maintenance for CardPoint (NCR) and WINCOR

Jan 2008 - Dec 2011

4 years

Adult Education Instructor

Handwerkskammer Hamburg (Elbcampus)

IT classes and preparation and administration of the ECDL exam
training for bricklayers, carpenters, painters, nurses and long-term job seekers

Jan 2002 - Present

24 years 1 month

Germany

Self-employed in IT Service

Marx IT

on-site service and helpdesk for over 200 different clients over 18 years, including VIPs like VERDI board member Roland Issen, Sylvie Meis and Menso Heyl
partnership with the Hamburg pension fund for employees of DAG, U.M. Erhorn GmbH and former Active Research GmbH Hamburg
supporting clients between Hamburg, Schwerin and Hagenow since 2021

Jan 2000 - Dec 2002

3 years

Ecuador

Instructor and Co-Project Manager

Ecuadorian Air Force

troubleshooting for users

Skills

Microsoft 365 / Office 365 Services – Setup And Troubleshooting, Especially Microsoft Exchange Online With Outlook And Mobile Devices
Setup And Troubleshooting Microsoft Teams And Its Apps
Windows Server, Especially With Active Directory And Iis (Internet Information Services)
Managing Hardware- And Software-based Vpn Solutions And Configuring Routers And Switches Of Common Models
Ip Phones (Software And Hardware), Isdn, Analog Phone Lines – Installation, Configuration And Troubleshooting
Installation And Troubleshooting In Wired And Wireless Networks (Wlan/lan)
Wi-fi Hotspot Setup And Troubleshooting
Troubleshooting Pos Systems And Atms (Euros And U.s. Dollars)
Microsoft Visual C# And Visual C++ (Basic Knowledge)
Microsoft Sql Queries (Basic Knowledge)
Sql Server Administration (Basic Knowledge)
Html And Wysiwyg Editors For Creating Static Websites (Advanced Knowledge)
Batch Scripting (Advanced Knowledge)
Microsoft Powershell (Basic Knowledge)
Imac (Install/move/add/change) And Break & Fix For Notebooks, Desktop Pcs And Servers At Various Clients
Rollouts Of Servers, Desktop Pcs, Thin Clients, Pos Systems, Payment Terminals, Etc.
Windows Server, Pro, Home, Mobile (Professional Skills)
Android (Advanced Skills)
Macos And Ios (Basic Skills)
Ms-dos 6.22 (Professional Skills)
Understanding The Structure Of Software That Uses Databases In A Client/server Environment
European Computer Driving License (Ecdl) Covering: It Basics, Operating Systems, Word, Excel, Powerpoint, Access And Internet
Teamviewer, Microsoft Remote Desktop, Logmein, Intel Vpro
Ticket Management With Microsoft Planner In Teams
It Assistant
Ability For Networked Thinking And A Mindset Of "Lifelong Learning"
Understanding The Difference And Application Of "Know-how" And "Know-why"