Consultant

Epic Owner for the Payments area (alternative payment methods, bank transfer, interface to Payment Service Provider), as well as other requirements from the Finance and Payments area (implementation of Instant Payment, posting bank transfer, SEPA, control of payment returns). Creation of business requirements, user stories, definition of acceptance criteria for the development of new IT requirements. Interface between developers and business department, responsible for test case description and acceptance

Subproject management and PMO Risk-Assessment, chargeback processing, control of external partners, stakeholder communication and documentation. Agile project management (Kanban)

Introduction of customer portal for digital customer support. Requirements gathering, creation of specifications. Creation of business plan. Control of tender process and contract negotiations. Control of implementation process. Execution of steering committees

IT process analysis execution. Analysis and evaluation of existing processes. Optimization of process interfaces. Visualization of IT processes in ARIS

Execution of European-wide company tender for Acquiring Processing. Control of the bidding process. Support of contract negotiations. Creation of service specifications

Control of the establishment of a subsidiary for international acquiring. Country analyses (Slovenia, Netherlands and Poland). Support analysis of the implementation process. Support establishment of subsidiary in Slovenia

Product introduction of multifunctional devices (MFD). Creation of business plan. Control of Germany-wide product introduction of multifunctional devices (copying, printing, faxing, scanning) into the core business. Training of sales in all regional locations. Creation and implementation of marketing plan (incentives)

Introduction of ICC in Spanish indirect sales. Control of indirect sales training