Mariana Martins
Senior Product Manager
Erfahrungen
Juni 2022 - Bis heute
2 Jahren 10 Monaten Berlin, Deutschland
Senior Product Manager
Taxfix
- Develop an internal tool to optimize the operational process
- Responsible for relevant KPIs on operational costs and gross profit of the product
Nov. 2021 - Juni 2022
8 MonatenProduct Manager
Nubank
- Increase the approval rate for the customer acquisition's journey
- Develop a robust system to meet the regulatory guidelines
- Brought forth in-depth knowledge related to product development
- Tested product usability with UX research and Design team
Juni 2021 - Nov. 2021
6 MonatenProduct Manager
Sumup
- Develop a KYC process for a bank product in Brazil and support other products with the onboarding requirements
- Ensured products aligned with company strategies and goals
- Successfully prioritized product requirements and set realistic expectations in regards to development and timeline
Nov. 2019 - Juni 2021
1 Jahr 8 MonatenAssociate Product Manager
Sumup
- Improve the onboarding experience for new customers implementing a face id technology
- Support the fraud team with new products launch
- Assisted Senior Product Manager with all tasks related to the successful launching of products
Okt. 2018 - Nov. 2019
1 Jahr 2 MonatenTraining Analyst
Sumup
- Structure the training area for CX team in Brazil
- Develop dashboards to follow up support's team performance and train them to reach the business KPIs
- Implement training tools to scale up the operations team
- Support the launch of new products with training sessions
Zusammenfassung
Skilled and experienced Product Manager with experience in product acquisition, KYC, internal tools, discovery techniques, and the overall management of a product's life from conception to fruition.
Sprachen
Portugiesisch
Muttersprache
Englisch
Verhandlungssicher
Ausbildung
Jan. 2020 - Juli 2020
Tera
User Experience Design
Aug. 2013 - Juli 2017
Fumec's University
Bachelor's Degree · Environmental Engineering · Brasilien
Zertifikate & Bescheinigungen
Technology for Product Managers
Technical Product Management
6D (The Six Disciplines of Breakthrough Learning)
Hello Design Thinking
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