Business process optimization and quality assurance for mobility business, supporting sales, marketing, and IT teams with current market requirements.
Setting and sustaining OKR (Objective Key Results), KPIs, OLAs, SLAs in operation and customer support teams using Zendesk ticket system.
Detailed management and analysis of operational data streams such as transactions revenue and invoices for products.
Addressing issues from B2B and B2C customers, reporting to stakeholders.
Creating reports for stakeholders aimed at achieving operational excellence.
Product support ownership for app, portal, listing, and pricing, including analysis and usage of POI data from the backend.
Data handling and process optimizations in daily operations with problem-solving methods for customer issues.
Vendor management for 200 vendors, including negotiation, acceptance, and handling master data reports for vendors.
Tracking and checking invoices as per agreed contracts and approving payments.
Understanding pricing techniques for products and implementing them into SAP systems.
Communication with stakeholders for improved SaaS product efficiency.
Data analysis using MS Excel, Tableau, and SQL.
Mai 2021 - Apr. 2022
1 Jahr
Berlin, Deutschland
Real Time and Planning Analyst
Just Eat Takeaway.com NV
Analysis of process failures and process sustainability, providing root causes for failures.
Execution of daily operational activities such as forecast reports, productivity reports, and AHT reports.
Providing inputs from real-time and data analysis to respective departments to enhance their performance.
Forecasting future deviations using current dashboard data and unavoidable external factors.
Providing clean data on actual manpower utilization to WFM for better staffing and efficient budgeting.
Collaborating closely with operations management, vendor management, and other stakeholders.
Responding to market requirements and enhancing customer service for faster delivery to increase business.
Complex data analysis using dashboards, MS Excel, Google Sheets, Tableau, and manual observation of regular patterns.
Understanding the broader issues impacting relevant markets with excellent analytical skills in historical, current, and future data analysis.
Okt. 2020 - Feb. 2021
5 Monaten
Bengaluru, Indien
Operations Executive
Flipkart
Handling online retail operations and onboarding new products with compliance approval.
Interaction with brands for product listings.
Reporting daily and weekly sales reports to brands and business managers.
Analysis of All India Inventory using Tableau and maintaining fill rates above 70% across cities.
Creating purchase orders for all brands and monthly sales and inventory reports.
Data visualization of vendor onboarding and analyzing demand and supply patterns.
Feb. 2018 - Jan. 2020
2 Jahren
Bengaluru, Indien
Supply Chain Manager
Holisol Logistics Private Limited
Established business to support small-sized business partners.
Strategic planning for business processes and resources with an understanding of document flows and data transfer across businesses.
Defined methods across business functions including product level, quality, sales, and marketing.
Provided solutions to optimize operational performance across broad areas.
Exposure to production environments and knowledge of manufacturing concepts.
Conceptual knowledge of ERP and integration of business processes.
Strong knowledge of cash inflow and outflow.
Project management, control planning, and execution with teams.
Data collection for daily processes for failure analysis.
Value stream mapping of business processes.
Expertise in supply chain, procurement, and payable processes.
Business development techniques and onboarding clients.
Reporting monthly MIS (Management Information System), leading to a 5% increase in business.
Mai 2015 - Jan. 2018
2 Jahren 9 Monaten
Coimbatore, Indien
Senior Executive (Operations)
Emirates Logistics India Private Limited
Designed and developed packaging products, providing packing solutions for customers.
Reduced lead times by analyzing and planning single-piece flows, finding opportunities for cycle-time reduction.
Provided manufacturing decision-making information by calculating material, labor costs, reviewing production schedules, and estimating future requirements.
Expertise in manufacturing and terminology, RCA/CAPA reports for non-compliance, costing techniques, and quotation submission.
Improved processes gaps in manufacturing and on-site packing.
SAP implementation for GE operations.
Deep knowledge of packing materials for business processes.
Leadership experience in handling escalations, critical decisions, responding to clients, profit and loss analysis, and budget planning.
Used lean methods for process excellence.
Aug. 2012 - Mai 2013
10 Monaten
Pune, Indien
Manufacturing Supervisor
SAI Engineers Private Limited
Design, product development, and planning of materials required for production.
Maintaining records for 'Plan vs Actual'.
Implementation of Kaizen concepts.
Expertise in metal fabrication and wood fabrication.
Compliance with safety procedures and quality standards.
Provided quantitative data for progressive reports and handled manpower.
Juni 2008 - Sept. 2012
4 Jahren 4 Monaten
Belagavi, Indien
Bachelor of Mechanical Engineering
Visvesvaraya Technological University (VTU)
Zusammenfassung
I have always added value to the organizations I worked for.
I shall be able to use my experience to move it to the next level.
Sprachen
Englisch
Verhandlungssicher
Deutsch
Fortgeschritten
Ausbildung
Juni 2008 - Sept. 2012
Visvesvaraya Technological University
Bachelor of Mechanical Engineering · Mechanical Engineering · Belagavi, Indien
Zertifikate & Bescheinigungen
Scrum Product Owner
Scrum Alliance
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