Consultant/Project Management/Operations/ Customer Support/Finance Transactions/Product Owner IT/Product Support/Data Analysis

• Consulting of Mobility Business (Public+ Home+ Depo) charging as per Market requirement
• Business Process Optimization and Quality assurance of Mobility Business, supporting and feedback for sales, marketing team, IT team with current EV ecosystem
• Setting and Sustaining of OKR (Objective Key results), KPIs, OLAs, SLAs in Operation and Support team with Zendesk ticket system
• Detailed Management and analysis of operational data streams (e.g. CDRs, charging revenue, CPO invoices) for all e-mobility products relating to charging at public/work/home
• As operation responsibility addressing from B2B customers Issues, reporting to stakeholders Creating of Reports to Stakeholders to bring Operation excellence
• Product Support owner for Fuel and Charge app, Listing, Availability and Pricing of more 300K Charging station (EVSE ID) into the app. Analysis and Usage of POI data from Backend
• Data handling and Whitelisting of more than 170K Fuel and Charge charging cards from backend
• Product Support Owner for Home reimbursement portal as per direct customer feedback. Operational task of end-to-end Reimbursement process to B2B customers on monthly basis
• Home Wall box whitelisting, monitoring weekly home CDRs entering into the system for Reimbursement Payout
• CPO management for 200 Vendors (CPOs). Negotiation and accepting with vendors for Lateral and Bilateral offers from various platform like( Hubject, Gerive,Stromnetz Hamburg)
• Support for Finance team to incoming CPO invoices Tracking, checking and approval for payment for CPO payouts as per agreed Contract
• Pricing of Incoming Public CDRs in the pricing Engine (Odoo) for Invoicing to B2B customers. Addressing customer complaints regarding wrong pricing, wrong CDR data and correcting Customer invoice
• New Product Pricing model "List Price Model". Preparing pricing data according categories for Germany Market
• Good Understanding of EV ecosystem and reliability requirements as per EMSP, CPOs and OEMs

Client Project: Baker Hughes and General Electric (BHGE)

• Established the business to support small size business partners
• Strategic planning of business process and resources, strong understanding of how documents flow and data transfer across businesses
• Defined method across all business functions including Product level, Quality, Sales & Marketing
• Provide solution to optimism operational performance across broad range of area
• Exposure to production environment and knowledge of manufacturing concept
• Conceptual knowledge of ERP and can integrate business process
• Strong knowledge of cash inflow & outflow and its importance
• Project management and control planning with team execution
• Data collection of daily process and its importance during failure analysis
• Value stream mapping of entire business process
• Strong knowledge of Supply Chain, Procurement and Payable processes
• Business development techniques & onboarding client process
• Reporting monthly Management Information System (MIS) and increased business by 5%

Client Project: General Electric (GE)

• Design and development of packaging products, providing packing solutions for customers
• Reducing lead time for improving manufacturing process by analysing and planning single piece flow and finding opportunities for cycle time reduction
• Providing manufacturing decision-making information by calculating material, labour cost, reviewing production schedule and estimating future requirement
• Good knowledge of manufacturing and its terminology with on time RCA/CAPA reports for non-compliance. Also Costing techniques and quotation submission
• Processes gap improvement in manufacturing, on-site packing
• SAP implementation for GE operations
• Deep knowledge of packing materials used for all business processes
• Experience in leading calls, analysing issues, handling escalations & critical decisions, responding clients, profit and loss, budget planning
• Used lean methods for process excellence

• To create Control Plan for forging operation with proposal drawing and tooling drawing for the customer
• Coordinating with internal team for making yield improvement project
• To attend trial for new product development
• Field problem understanding & solution analysis
• Coordinating new products, from the first design phase till the end of production