Freelance Consultant for Digital Transformation and Process Management

Data Product Manager responsible for the Customer Fulfilment Domain

• Defining the strategy and roadmap for the customer fulfillment domain
• Managing various stakeholder groups with often conflicting interests
• Responsible for sprint planning and reviews: Creating and prioritizing the product backlog together with several engineering teams
• Bringing products live and organizing the onboarding of users and analysts
• Support stakeholders in identifying and analyzing process inefficiencies and suggest approaches to improve, automate and innovate business processes
• Chairing steering committees to update senior management on the progress of the different products, align on strategy and next steps

Selection of delivered Data Products:

• Order Fulfilment Process Analytics Product: Data model integrating various data sources and dashboards to visualize and analyze the end-to-end order fulfilment process. Providing full process transparency on over 20 million orders: from order placed through partner fulfilment, carrier delivery, and customer returns.
• Partner Performance Analytics Product: Dashboard to measure the performance of over 6000 stores in 11 countries, measuring cancellations, returns and delivery on promise. Live monitor and automation of alerts to enable users to respond fast to unfolding situations.
• Returns and Refurbishment Process Analytics Product: Dashboard to visualize and analyze the complete returns and refurbishment process in over 25 warehouses across Europe with the aim of monitoring warehouse performance, reducing cycle times, reducing errors and ensure compliance.

Analysis of Purchase to Pay (P2P) process

• Creating dashboards with PowerBI and PAFnow
• Analysis and comparison of P2P process performance in over 100 locations
• Identifying opportunities for working capital reduction
• Data driven identification of root cause analysis & interview-based validation
• Presenting main findings and recommendations to senior management

Managing a team of six technical designers in various locations

• Responsible for the team's output and performance
• Restructuring processes to increase productivity
• Implementing a new bonus system to improve the balance between individual and team work
• Motivating the team, conducting appraisals and development talks
• Training new members of staff