Business Analyst, Projectmanager, Product Owner, Scrum Master

Payroll Services Rhineland

• Product Owner of middleware migration project from 3rd party ventor to inhouse solution
• Technical definition of ruleset to collect payroll relevant shift data from 3rd party vendor and apply allowances based on complex operating agreements
• Streamlining payroll processes to ensure flawless payouts

Project Management "Capacity Planning"

• Short term: Invention of Excel based capacity planning to ensure transparency of team workloads to support forecasting and hiring process
• Long term: Setup of Jira based add on for capacity planning, forecasting and reporting (fully integrated with Salesforce and Clockify)

Administrator - Atlassian suite

• Initial implementation of Jira/Confluence (Cloud)
• Adjustments based on clients needs - Jira Admin
• Setup for exernal access
• Setting up bridge between Salesforce and Jira for automated ticket creation
• Workshops

Interim Management - Salesforce

• Interim Product Owner for internal Salesforce ORG
• Setup agile team (PO, Dev) to take over full responsibility of internal Salesforce ORG and all business relevant tools

Other

• Consulting
• Individual trainings (project management, active listening, client communication)

Project Management "Implementation Anaplan (Budget planning/Forecasting)"

• Stakeholder Management (internal Development team and external consulting agency)
• Budget controlling (negotiation of budget raise with external agency)
• Status reporting
• Prioritization
• Data analysis / quality assurance
• Business requirements engineering
• Rollout planning

Project Management "New Banking Partner"

• Review and negotiate conditions of different banks
• Stakeholder communication (internal and external)
• Create scenarios reflecting different banking fees and costs
• Develop best transition strategy of bank usage ("best case" for cash management)

Project Management "Refinancing solution for online instalments 200m Euros"

• Project lead (reporting line: C-Level)
• Managing project under high pressure with transaction volume of 200 million Euros with "Vereinigte Volksbank Raiffeisenbank eG"
• Coordinating development between 4 internal and 1 external development team
• Adjusting scope, team setup and priorities multiple times

• Responsible for the development of RatePAY core products
• Building the product management team from scratch
• Driving high performance by building deeper relationships between product management and commercial teams
• Implementing agile working methods for better team results
• Responsible for the product development roadmap
• Implementing the OKR management framework (OKR master level)

Direct reports: 4 Reporting line: CTO

• International project management (New York, Los Angeles, Chennai)
• Responsible for development and operations of mobile billing systems for iLove (online dating)
• Coordination of international development teams
• Interface management between the different entities and countries

Direct reports: 6

Call Center

• Preparation and execution of onboarding trainings for new employees: Active listening, handling complaints, communication basics, feedback rules
• Perform 1:1 trainings with 130+ call center agents during their calls, including feedback and personal development plans