Huang Xiangying - Product Owner

Beijing, China

Experience

Dec 2023 - Present

2 years 2 months

Beijing, China

Led the product strategy and roadmap for an intelligent customer service platform, defining and delivering core capabilities in customer interaction management, conversational analytics, automated response, and customer insight generation.
Within one year, successfully led the product-customer alignment initiative, achieving comprehensive support for all product lines and business units across the organization.
Collaborated with cross-functional teams to prioritize and implement key AI capabilities—including natural language understanding, sentiment analysis, intent recognition, and personalized response generation—based on business value and user needs.
Pioneered the introduction of intelligent features such as AI-powered coaching, real-time transcription, and call summarization, significantly enhancing service capabilities.
Designed banking-specific conversational flows for internal marketing and product recommendation, while enhancing system integration APIs to prepare the platform for customer-facing LLM deployment.
Managed the product backlog and stakeholder communication, and established specialized data annotation and LLM testing teams to ensure high-quality model performance.
The chatbot application developed under my leadership has been successfully deployed across multiple key channels including the corporate WeChat, Branch System, Marketing PAD, and Mobile Banking, effectively improving customer experience and operational efficiency.

Dec 2022 - Dec 2023

1 year 1 month

Guangzhou, China

Directed the product design and development of a group-level big data platform, providing structured product indicators and customer insights to support group-wide marketing systems for funds, insurance, and wealth management products.
Pioneered the integration of LLM into key business processes, implementing intelligent document summarization and automated review mechanisms for financial product approvals.
Established a quantitative factor library covering risk and performance metrics (e.g., Sharpe ratio, Max Drawdown) to facilitate data-driven investment analysis and decision-making.

Dec 2013 - Dec 2022

9 years 1 month

Guangzhou, China

Served as a key bridge between technical and business teams in the development of a cross-departmental blockchain-based payment system, facilitating requirement alignment and end-to-end delivery.
Supported the integration of AI and data-driven methodologies into risk and client profiling systems, gaining deep exposure to regulatory and technical challenges in fintech product development.

Jun 2009 - Dec 2013

4 years 7 months

Guangzhou, China

Developed the enterprise level information management metadata system and built a data governance model using Java and Oracle.

Python
Sql
Java
Excel Vba
First Price In English Speech Contest In Icbc
Worldquant Brain Challenge Certificate Gold Prize
A Blockchain Based Multimedia Management Method And Devices (Cn 112861080a)
A Federated Learning Loan Default Predict Method (Cn 112966878a)
Method And Device For Risk Value Prediction Based On Neural Networks (Cn115222536a)
Method And Device For Data Analysis Of Esg Ratings (Cn116307922a)