Shabbir Y. - Epicor ERP Project Manager

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Egypt

Experience

Aug 2025 - Present

5 months

Remote

IT Project Manager (Remote/Freelance)

Al Haakim Technology Solutions

Freelance IT PM for Customer AI / Web Development, ERP implementation projects.

Oct 2023 - Jul 2025

1 year 10 months

United Arab Emirates

Epicor ERP Project Manager

Index Infotech LLC

Led full-cycle Epicor ERP implementation projects, managing 5+ simultaneous clients with total project budgets exceeding USD 1 million.
Managed project timelines, budgets, and resource allocation, overseeing cross-functional teams of 10 to 15 consultants and technical staff.
Drove workflow automation and complex API integrations, delivering an average 15% efficiency gain in core financial and inventory processes.
Coordinated stakeholder alignment, technical requirements, and vendor management across cross-functional teams.

Oct 2022 - Oct 2023

1 year 1 month

India

Agile Product Owner

Unique Identification Authority of India

Owned product strategy and roadmap for the national identity verification platform (AADHAAR), impacting 1.3+ billion citizens.
Managed the entire product backlog and led Scrum ceremonies for a team of 20+ engineers and data scientists, achieving 99.9% platform uptime.
Launched over 15 major features focused on security and enrollment efficiency, significantly reducing identity fraud vectors.
Defined user stories and managed technical acceptance criteria for data-driven, cross-functional solutions.

Feb 2020 - Jun 2022

2 years 5 months

Egypt

E-commerce Product Manager

Monginis

Managed end-to-end product development for a B2B e-commerce platform, increasing the monthly active user base to 50,000+.
Crafted and executed a product roadmap that delivered 30% Year-over-Year (YoY) revenue growth and boosted the overall conversion rate by 18%.
Implemented advanced data analytics and KPI tracking (e.g., AOV, CLV) to measure product performance and drive continuous UX improvement.

Mar 2018 - Sep 2019

1 year 7 months

Egypt

Agile Product Owner

INTDV

Consulted as an Agile product manager for clients in 5+ countries across the EMEA region, translating business needs into technical specifications.
Launched two key products: a comprehensive Travel ERP and an AI-enabled Security and Fraud Detection platform, resulting in higher client retention.
Executed requirements analysis for 30+ complex feature sets, defining the core business logic for the new software solutions.

Jun 2011 - Sep 2018

7 years 4 months

Egypt

Agile Product Consultant

Freelance/Contract

Provided Agile and ERP consulting, completing 8+ full client implementations across manufacturing, trade, and travel sectors.
Executed business analysis and process re-engineering, resulting in an average 25% reduction in internal process cycle time for client operations.
Delivered training and coaching on Agile implementations to client teams, transitioning over 50 personnel to Scrum frameworks.

Jan 2007 - Dec 2010

4 years

India

Software Engineer

Uniken, KrawlerX/Deskera

Developed and maintained enterprise applications using Java, Python, and web technologies.
Contributed to the full software development lifecycle (SDLC), ensuring code quality and system stability.
Collaborated with technical teams to debug, troubleshoot, and implement scalable features.

Summary

I am a PMP-certified Project and Product Manager with 15 years of IT experience, specializing in B2B SaaS, ERP implementations, and digital transformation. I excel in coordinating full-cycle projects, from managing budgets and resources to driving API integration and AI-enabled digital solutions. My approach combines Agile methodologies with data-driven strategies to bridge business needs and technical execution, ensuring smooth workflows and measurable gains.

I have delivered over eight years of high-impact projects across sectors like finance, identity verification, and e-commerce. My background in software engineering and strong analytical skills enable me to drive operational efficiencies and achieve revenue growth, making complex initiatives both manageable and successful.