Divy S.
Product Manager
Experience
Jul 2022 - Present
3 years 6 monthsMumbai, India
Product Manager
Paytm
- Owned the end-to-end product lifecycle for the risk management platform, from defining the roadmap and strategy to leading the implementation of key lending risk policies for various consumer lending products.
- Managed and optimized the consumer lending funnel, from lead to disbursal. Conducted root cause analysis on user drop-off points and shipped product improvements to the onboarding journey, resulting in increased conversion rates.
- Spearheaded the automation of the customer targeting platform, significantly reducing manual effort by hundreds of hours and enhancing the efficiency and accuracy of growth campaigns.
- Partnered with tech and business teams to define the strategy for a real-time recommendation engine, designing the customer-facing journey for personalized cross-sell offers and CLM nudges, which drove a ~20-25% uplift in funnel conversion.
- Translated business needs into technical requirements for propensity models, enabling personalized growth nudges and optimizing marketing efforts across various verticals.
- Worked on multiple AI-driven use cases to automate key risk policy implementations, reducing new policy implementation time by ~40% and improving accuracy.
Jan 2022 - Jul 2022
7 monthsMumbai, India
Senior Data Scientist
Axis Bank
- Built risk categorization model by leveraging a diverse range of internal and alternate datasources, resulting in tailored product offerings and enhanced risk management strategies.
- Transformed the modeling and feature engineering process from SAS to PySpark, significantly reducing processing time and improving efficiency.
- Worked collaboratively with cross-functional teams across the bank, contributing to the successful completion of the development process.
- Led and mentored a team of interns, effectively managing multiple projects simultaneously and ensuring timely delivery within established deadlines.
Jan 2020 - Jan 2022
2 years 1 monthAhmedabad, India
Data Scientist
CIPIO AI
- Led the development and implementation of a churn classification model, achieving a notable reduction in customer churn by 10-20% and enhancing model performance by ~10%.
- Spearheaded the creation of end-to-end ETL and scoring pipelines.
- Constructed a predictive model to determine customer lifetime value and optimal subscription offer, enabling the implementation of personalized campaigns for cross-selling and optimized campaign strategy.
- Improved customer retention by 15-25% through ML models and personalized product recommendations using various data from internal and external sources, resulting in increased profitability and enhanced user engagement.
Summary
Product Manager with 5+ years of experience in Product and Data Science, driving growth in fintech through data-driven insights and user-first solutions.
Skilled at translating user insights into scalable products and managing the end-to-end product lifecycle, from discovery and experimentation to launch and post-launch optimization.
Languages
English
AdvancedEducation
Aug 2016 - Jun 2020
Gujarat Technological University
B.E, Computer Engineering · Computer Engineering · Ahmedabad, India · CGPA - 8.86
Certifications & licenses
Executive Program In Product Management
IIT Guwahati
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