Driving UX research strategy and systems design for AI-enabled SaaS products, leading end-to-end project management for timely, impactful delivery
Architected comprehensive UX frameworks for 8 AI-enabled SaaS products, achieving 67% feature adoption rate (vs. 40-60% industry benchmark) and reducing deployment cycles by 42%
Directed UX research across 15+ international projects spanning 6 continents, synthesizing behavioral analytics from 50K+ users to boost task completion rates by 58% and reduce user error rate to under 3%
Built and deployed enterprise-grade design systems with 200+ AI-specific components, cutting design-to-development handoff time by 48% and reducing rework cycles by 41%
Directed project management and UX architecture strategy for an AI-powered SaaS platform, coordinating cross-functional teams to deliver consistent, scalable design solutions
Responsible for resource planning and team allocation to optimize project delivery and budget adherence
Coordinated cross-functional teams across 3+ locations, improving cross-site alignment and reducing communication delays by 25%
Leveraged collaboration and project management platforms to track 100+ deliverables across projects, increasing on-time task completion by 30%
Maintained compliance rigor in highly regulated environments across 5 major projects, achieving zero audit findings and 100% adherence to governance standards
Delivered major upgrades across banking and compliance-enabled digital platforms serving 200K+ accounts
Reduced deployment cycles by 42% and achieved 94% on-time project completion across concurrent banking transformation projects
Led design governance and implementation for AI-driven SaaS tools supporting payments, AML, and loan origination
Built data analytics dashboards meeting financial compliance standards, improving daily active usage by 45%
Designed adaptive user interfaces for 5 gaming MVPs using machine learning personalization, achieving 68% user engagement rate and reducing player churn by 22%
Built reusable design system with 150+ gaming-specific UI components, improving design-to-development efficiency by 44% and enabling 3x faster feature rollouts
Redesigned onboarding experiences using AI-powered cognitive load optimization, reducing abandonment rates by 31% and achieving WCAG 2.1 AA compliance across all touchpoints
Coordinated 25+ creative professionals across art, engineering, and product teams, maintaining 96% project delivery rate while balancing creative vision with technical constraints
Managed sprint planning for 4 cross-functional teams, achieving 38% reduction in development cycle times through streamlined design-to-dev workflows and improved backlog prioritization
Maintained 98% on-time delivery rate for educational modules while ensuring budget alignment and stakeholder satisfaction
Directed comprehensive UX strategy for chronic care platform serving 1.2M+ active users, achieving 83% user satisfaction score and 31% improvement in patient engagement metrics
Designed predictive healthcare interfaces that reduced patient drop-off rates by 27% and improved medication adherence by 34% through personalized user journeys
Partnered with executive team to establish design-led growth frameworks, contributing to $15M Series B funding round and 45% year-over-year platform growth
Implemented comprehensive user research methodology combining behavioral analytics and clinical outcomes, resulting in 29% improvement in patient retention and 22% reduction in healthcare costs
Implemented evidence-based design methodology combining behavioral analytics with clinical outcomes, creating stakeholder reporting frameworks that tracked design impact and supported business decision-making
Dynamic UX Project Leader with 15+ years of experience driving end-to-end delivery of large-scale SaaS, UX, and AI-powered solutions, with over a decade of expertise in enterprise UX, research, content management systems, and professional writing. Proven success across banking, fintech, revenue enablement, healthcare, and EdTech domains. Skilled in setting and executing OKRs, stakeholder management, and building alignment across cross-functional teams and global clients. Adept at project planning, budgeting, delivery ownership, and risk management, with a strong track record of managing multimillion-dollar engagements. Recognized for mentoring and growing teams, fostering collaboration through emotional intelligence, and creating high-performance cultures. Experienced in digital transformation, optimizing enterprise workflows, building scalable governance frameworks, and enabling corporate learning solutions. Effective communicator with expertise in executive reporting, contract negotiation, and pre-sales strategy.
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