Uwe B. - Project Lead UX "New Banking Frontend" NBF

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Frankfurt, Germany

Experience

Aug 2021 - Present

4 years 1 month

Project Lead UX "New Banking Frontend" NBF

S-Communication Services GmbH

Concept and technical implementation of the new frontend in the Sparkassen network.
Development of a new banking frontend for private and corporate customers.
Streamlining processes between design and development within the Sparkassen network.
Optimizing digital touchpoints for customers and Sparkassen institutes.
Project management in the New Banking Frontend projects for private and corporate customers – UX teams.
Project management for process improvements in the team and interfaces within the corporate group.
Optimizing the agile development model from design to development.
Ensuring UX and UI documentation.
Establishing a transparent project and milestone plan for the team and committees.
Leading the UX teams for private and corporate customers.
Consulting product owners on content.
UX and requirements workshops.
Working with Finanz Informatik (development and multichannel architecture).
Liaising with Sparkassen network committees.
Managing external service providers (design and research agencies).
Planning and managing resources and budget.

Mar 2018 - Jul 2021

3 years 5 months

Project and Requirements Manager KION Social Intranet

KION Group AG (KION Group IT)

Implementation, optimization and support of the KION Social Intranet (KSI) on SharePoint.
Evaluating and implementing a company-wide intranet based on O365.
Setting up an identity and access management system.
Managing multiple projects (Global HR / Identity Access Management / Social Intranet).
Project management in KION Social Intranet & Global Collaboration projects.
Optimizing provider management.
Introducing an agile development model.
Ensuring technical documentation and handover service.
Rolling out a company-wide intranet platform on Office 365 / SharePoint Online including Yammer.
Building an identity and access management system.
Global collaboration (HR–IT–Communications).
IT project management / requirements management.
Consulting technical and functional product owners.
Introducing an agile project methodology.
Managing external service providers.
Leading communications to senior management (steering committee) and program management.
Controlling budget and resources.
Process analysis and designing rules for a company-wide identity and access management system.

Mar 2017 - Apr 2018

1 year 2 months

Consulting Project Management & Requirements Management Relaunch mainova.de

Mainova AG (Online Marketing)

Optimizing the Mainova website including all online services for mobile devices, with a new application platform and CMS.
Introducing an agile project methodology.
Relaunching the existing website for mobile devices (responsive design).
Introducing a continuous delivery model.
Improving customer UX (simplifying the customer portal).
Optimizing digital application flows.
Streamlining internal editorial processes.
Rolling out the Mainova Agile Flow (agile approach).
Scaled Scrum.
Kanban.
Defining strategic goals for the relaunch.
Preparing RFPs and selection recommendations for the UX & development agency.
Consulting overall project management, especially on agile methods.
Conducting UX concept workshops.
Leading requirements workshops.
Advising product owners.
Consulting on the CMS selection process.

Mar 2016 - Dec 2016

10 months

Transformation Manager of the Division in the Overall Digital Leadership Program

ING–DiBa AG (Digital Channels)

Representing senior management for Digital Channels on all transformation topics.
Overall responsibility for successful transformation in business and IT.
Defining redesign goals for Digital Channels and the target picture.
Involving line management in the change and aligning transformation with streamlined processes.
Structuring the division's portfolio to enable the redesign.
Leading communications for Digital Channels in senior management.
Mapping all relevant requirements into top-level requirements for portfolio management and implementing them across projects and teams.
Overseeing coordination/PMO for all staff and activities in projects.
Ensuring business readiness for project rollouts in various projects.
Considering and implementing requirements and constraints from other areas (IT, services, compliance, risk, legal).

Oct 2015 - Mar 2016

6 months

Head of Public Web (Interim Management)

ING–DiBa AG (Digital Channels)

Operational leadership of the Public Web team in Digital Channels.
Redesigning workflows, change management for staff, and planning a roadmap for the digital transformation project.
Managing staff, including annual reviews.
Revamping workflows and methods.
Reducing costs and complexity when working with external service providers.
Developing a phased plan to in-house design and development tasks.
Preparing for the digital transformation program.
Controlling budget and costs.
Managing external agencies.
Advising internal departments (sales, marketing, service, product groups).
Leading communications to senior management.
Negotiating contracts with external agencies.
Extensive recruiting activities.

Nov 2013 - Sep 2015

1 year 11 months

Project Lead Mobile 2.0

ING–DiBa AG (Digital Channels)

Optimizing the public website, including interface to the banking system for mobile devices (responsive design).
Introducing a new CMS on a new IT infrastructure.
Improving the existing website for mobile devices (responsive design).
Focusing UX on mobile customer needs.
Rolling out a new (dynamic) CMS.
Optimizing digital touchpoints for customers.
Streamlining digital application flows.
Simplifying editorial processes and streamlining the websites.
Redesigning the IT infrastructure for the Public Web area.
Overall project management.
Consulting product owners on content.
Leading UX and requirements workshops.
Introducing agile project methods.
Managing external service providers.
Advising internal departments (sales, marketing, service, product groups).
Leading communications to senior management.
Contract management and controlling.

Jan 2013 - Mar 2014

1 year 3 months

Marketplace Management (One Stop Shopping - OSS)

Otto Versand GmbH

Integrating new external retail partners.
Ensuring business and technical processes with OSS partners.
Evolving standard processes.
Smooth business and technical integration of new retail partners (brands, shops, etc.).
Advising partners throughout the integration cycle.
Ensuring a fully integrated handover to operations.
Optimizing standard processes for new OSS partner integration.
Project management, including integration planning and controlling.
Consulting retail partners on business topics.
Connection options.
Data formats.
Invoice and order processing.
Logistics process.
Shop structure.
Sales optimization.
End-to-end testing.

Mar 2008 - Dec 2012

4 years 10 months

Program and Project Management

Otto Versand GmbH

Optimizing and supporting the otto.de online shop.
Launching international online shops (AT, NL, PL) and building a new platform for otto.de.
Introducing new project management methods (PMI and agile frameworks).
Functional and technical expansion of the otto.de trading platform.
Implementing new tools for website management (search, web analytics, recommendations).
Expanding the platform for international shops.
Optimizing methods for more efficient project delivery.
Building and optimizing communications with internal stakeholders and departments.
Project management, requirements management, transformation management & PMO.
Managing design and development teams, including testing.
Consulting product owners on business topics.
Key projects:
Redevelopment of a shop system.
Development/launch of international shop systems.
Introducing a web analytics tool (DE, AT).
MV- and A/B testing tools/methodologies.

Jan 2005 - Dec 2015

11 years

Germany

Business Development, Project Lead, Interim Management

Messe Frankfurt, Deutschland Card GmbH, Amadeus Germany, Adriatic Travel Design

Advising executive management.
Building new business areas.
Business development for tourism sales channels.
Project management.
Introducing new technologies, work methods and systems.
Analysis, planning and implementation.
Interim management.
Management consulting.
Business analysis.
Requirements management.
Creating business cases.
Overall project leadership.
Managing design and development teams, including test management.
Consulting on business topics.
Leading and facilitating workshops.
B2C marketing consulting – travel industry.

Jan 2005 - Dec 2008

4 years

Business Development

Ticket Online GmbH

Business development for tourism sales channels.
Expanding technical infrastructure.
Advising executive management.
Business and technical setup of a new sales channel via a leading travel distribution system.
Creating feasibility studies to add more tourism providers to the sales portfolio.
Building an eCommerce system for event organizers, including electronic entry control and integrating a service center (logistics and call center).
Business analysis.
Requirements management.
Creating business cases.
Overall project leadership.
Managing design and development teams, including test management.
Consulting on business topics.
B2C marketing consulting – travel industry.
Supporting various second-line processes, e.g., legal, controlling, procurement.

Jan 2004 - Dec 2004

1 year

Website Relaunch, including Intranet

Romantik Hotels & Restaurant International GmbH

Relaunching the website including the intranet.
Introducing new editorial processes.
Advising executive management on agency selection.
Relaunching the website, uniting all destinations under a global brand.
Creating a consistent customer journey across all products and services, including integrating a real-time booking engine.
Simplifying and decentralizing content updating.
Preparing RFPs and selection recommendations for:
Content management system.
Development partner.
Lead agency.
Overall project leadership, especially managing design and development teams, including test management.
UX concept development for the booking engine.
Advising executive management.
Handover to daily operations.