Thorsten Petersmann - Sales Operations Manager Central Region

Q: Where is Thorsten based?

Thorsten is based in Bondorf, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Thorsten speak?

Thorsten speaks the following languages: German (Native), English (Advanced), French (Elementary) .

Q: How many years of experience does Thorsten have?

Thorsten has at least 39 years of experience. During this time, Thorsten has worked in at least 15 different roles and for 6 different companies . The average length of individual experience is 3 years and 7 months . Note that Thorsten may not have shared all experience and actually has more experience.

Q: What is Thorsten's latest experience?

Thorsten's most recent position is Sales Operations Manager Central Region at Genesys Cloud Services Germany GmbH .

Q: What companies has Thorsten worked for in recent years?

In recent years, Thorsten has worked for Genesys Cloud Services Germany GmbH , Consulteer GmbH , ACTICO GmbH , and IBM Deutschland GmbH .

Q: Which industries is Thorsten most experienced in?

Thorsten is most experienced in industries like Information Technology (IT) , Professional Services , and Aerospace and Defense . Thorsten also has some experience in Education .

Q: Which business areas is Thorsten most experienced in?

Thorsten is most experienced in business areas like Business Intelligence , Finance , and Sales . Thorsten also has some experience in Marketing , Accounting , and Operations .

Q: Which industries has Thorsten worked in recently?

Thorsten has recently worked in industries like Information Technology (IT) , Education , and Professional Services .

Q: Which business areas has Thorsten worked in recently?

Thorsten has recently worked in business areas like Business Intelligence , Finance , and Sales .

Recommended expert

Bondorf, Germany

Experience

May 2025 - Present

10 months

Frankfurt, Germany

Sales Operations Manager Central Region

Genesys Cloud Services Germany GmbH

The employment contract was terminated by the employer during onboarding and is being dissolved.
I would be happy to explain the exact reasons in a personal conversation.

Nov 2024 - Apr 2025

6 months

Munich, Germany

Business Operations Manager

Consulteer GmbH

Developing and expanding regular reporting
Conducting analyses and deriving recommendations for action
Creating plans and forecasts
Supporting the implementation of new and further development of existing tools (e.g., capacity planning, margin calculation)
Assisting in the introduction of new and optimization of existing processes (e.g., purchasing process, invoicing process)
Supporting preparation for ISO 9x & 27x certification

May 2024 - Oct 2024

6 months

Sabbatical

Feb 2022 - Apr 2024

2 years 3 months

Immenstaad, Germany

Sales & Marketing Operations Manager, Sales & Marketing Controller

ACTICO GmbH

Managing sales and marketing processes
Responsible for sales tools (e.g., CRM system)
Sales planning (targets), preparing forecasts/variance analyses
Responsible for sales commission process (e.g., calculations)
Measuring and monitoring sales and marketing performance
Developing and implementing the sales planning process and tool
Defining and implementing performance metrics in sales and marketing
Conducting training sessions and creating documentation for sales tools, methods and processes
Conducting regular reviews and participating in internal/external audits

Jul 2021 - Jan 2022

7 months

Further training (Project Management, Microsoft Power BI)

Jul 2012 - Jun 2021

9 years

Ehningen, Germany

Sales Controlling & Management Digital Sales & Midmarket D/A/CH

IBM Deutschland GmbH

Managing sales processes
Setting targets, preparing sales forecasts, target vs. actual comparisons, growth analyses, ad-hoc analyses, and recommendations
Measuring and monitoring project progress, order intake, one-time and recurring revenues, the productivity of the business unit, and performance of various sales channels
Evaluating planned projects and ongoing software and service contracts
Developing and introducing new controlling tools, as well as adapting and optimizing existing ones
Defining and implementing new processes, and optimizing and standardizing existing ones

Jul 2010 - Jun 2012

2 years

Ehningen, Germany

Sales Controlling & Management Hardware in Germany

IBM Deutschland GmbH

Cost and resource controlling, resource management
Managing sales processes
Measuring and monitoring sales performance

Aug 2007 - Jun 2010

2 years 11 months

Stuttgart, Germany

Sales Controlling & Management Midmarket in EMEA

IBM Deutschland GmbH

Managing sales processes
Customer planning and segmentation
Preparing performance analyses and recommendations
Developing and introducing a controlling system in Europe, Middle East and Africa

Jan 2006 - Jul 2007

1 year 7 months

Stuttgart, Germany

Financial Controlling & Project Controlling in Europe

IBM Deutschland GmbH

Developing and introducing a cost and resource controlling system for sales functions
Setting targets, measuring and controlling by cost centers and cost types

Aug 1998 - Dec 2005

7 years 5 months

Stuttgart, Germany

Marketing Controlling & Integrated Marketing Product Lifecycle Management Software in D/A/CH & Europe

IBM Deutschland GmbH

Managing marketing processes
Setting targets, potential analyses, and recommendations
Measuring the success of marketing campaigns, generated leads, and closed deals
Market/customer segmentation, preparation and analysis of market metrics
Developing and introducing a marketing controlling system
Developing and structuring a relational database for marketing and sales purposes
Developing, introducing, and managing a telemarketing concept to generate new business opportunities through external agencies
Implementing a CRM-compliant management process for capturing and tracking newly generated business opportunities
Measuring and monitoring the success of various sales channels

Jan 1996 - Jul 1998

2 years 7 months

Stuttgart, Germany

Financial Controlling Corporate Finance in Germany

IBM Deutschland GmbH

Revenue, cost, and resource controlling for hardware & software: setting targets, forecasting, variance analysis, recommendations, product plans for manufacturing planning, and planning and measuring gross and net profit before taxes
Development and introduction of a cost and resource controlling system

Oct 1994 - Dec 1995

1 year 3 months

Stuttgart, Germany

Financial Controlling for SME Customers in Germany

IBM Mittelstand GmbH

Cost and resource controlling
Investment calculation

Apr 1989 - Sep 1994

5 years 6 months

Düsseldorf, Germany

Sales Controlling & Support for SME Customers, New & Winback Customers, Business Partners in North Rhine-Westphalia

IBM Deutschland GmbH

Budgeting & reporting
Sales support

Jan 1988 - Mar 1989

1 year 3 months

Rendsburg, Germany

Basic military service

Bundeswehr Luftwaffe

Training as a radar operator
Working in IT for flight monitoring

Jul 1987 - Dec 1987

6 months

Dortmund, Germany

Technical Field Service Representative in North Rhine-Westphalia

IBM Deutschland GmbH

Quotation preparation
Contract management

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (35.5 years), Professional Services (2 years), Aerospace and Defense (1 year), and Education (0.5 years).

Information Technology

Professional Services

Aerospace and Defense

Education

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Business Intelligence (22.5 years), Finance (19 years), Sales (13.5 years), Marketing (9.5 years), Accounting (9.5 years), and Operations (2.5 years).

Business Intelligence

Finance

Sales

Marketing

Accounting

Operations

Summary

Experienced controller and advisor on operational matters for various sales and marketing areas.

Setting targets, creating forecasts and recommendations for action, actual-to-plan comparisons, ad-hoc analyses, developing and introducing new KPIs for management purposes.

Managing sales processes, central point of contact for sales systems (e.g., CRM system).

Many years of experience in product controlling, financial controlling, marketing controlling and sales controlling, as well as managing marketing and sales processes.

Several years of experience in integrated marketing, direct marketing, database marketing, telemarketing and lead generation.

Experience leading and participating in projects.

Goal-oriented, reliable, organized, results-focused, dedicated, self-driven, independent, communicative and team-oriented.

Skills

Systems: Microsoft Office Including Access (Good, Excel Very Good)
Communication & Collaboration: Lotus Notes, Microsoft Outlook, Microsoft Teams, Microsoft Sharepoint, Zoom, Slack, Confluence, Trello, Mural, Miro
Crm, Erp & Finance: Sugarcrm, Atlas, Salesforce, Hubspot, Pipedrive, Moco, Microsoft Business Central, Lucanet
Bi: Power Bi, Clari, D&b Hoovers

Languages

German

Native

English

Advanced

French

Elementary

Education

Aug 1985 - Jun 1987

IBM Deutschland GmbH

Apprenticeship as an Office Clerk · Office Clerk · Düsseldorf, Germany · very good

Sep 1976 - Jun 1985

Ernst-Barlach-Gymnasium

Abitur · High School Diploma (Abitur) · Unna, Germany

Certifications & licenses

Agile Working Methods Fundamentals

Project Management Basics

Marketing Specialist (Harzburg Diploma)

afw Business Academy

Business Administration (Harzburg Diploma)

afw Business Academy

Profile

Created

June 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Thorsten based?

Thorsten is based in Bondorf, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Thorsten speak?

Thorsten speaks the following languages: German (Native), English (Advanced), French (Elementary).

How many years of experience does Thorsten have?

Thorsten has at least 39 years of experience. During this time, Thorsten has worked in at least 15 different roles and for 6 different companies. The average length of individual experience is 3 years and 7 months. Note that Thorsten may not have shared all experience and actually has more experience.

What roles would Thorsten be best suited for?

Based on recent experience, Thorsten would be well-suited for roles such as: Sales Operations Manager Central Region, Business Operations Manager, Sabbatical.

What is Thorsten's latest experience?

Thorsten's most recent position is Sales Operations Manager Central Region at Genesys Cloud Services Germany GmbH.

What companies has Thorsten worked for in recent years?

In recent years, Thorsten has worked for Genesys Cloud Services Germany GmbH, Consulteer GmbH, ACTICO GmbH, and IBM Deutschland GmbH.

Which industries is Thorsten most experienced in?

Thorsten is most experienced in industries like Information Technology (IT), Professional Services, and Aerospace and Defense. Thorsten also has some experience in Education.

Which business areas is Thorsten most experienced in?

Thorsten is most experienced in business areas like Business Intelligence, Finance, and Sales. Thorsten also has some experience in Marketing, Accounting, and Operations.

Which industries has Thorsten worked in recently?

Thorsten has recently worked in industries like Information Technology (IT), Education, and Professional Services.

Which business areas has Thorsten worked in recently?

Thorsten has recently worked in business areas like Business Intelligence, Finance, and Sales.

What is Thorsten's education?

Thorsten attended IBM Deutschland GmbH for Office Clerk.

Does Thorsten have any certificates?

Thorsten has 4 certificates. Among them, these include: Agile Working Methods Fundamentals, Project Management Basics, and Marketing Specialist (Harzburg Diploma).

What is the availability of Thorsten?

Thorsten is immediately available full-time for suitable projects.

What is the rate of Thorsten?

Thorsten's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.