Thorsten Katschke - Service Manager, Center Manager, Member of Management Board

Postbauer-Heng, Germany

Experience

Jun 2021 - Nov 2021

6 months

Process optimization in truck service

Mar 2002 - May 2021

19 years 3 months

Head of service division (workshops, spare parts warehouse) since February 2002, currently at 7 branches.
Member of the management board since February 2002.
Quality management officer since April 2004.
Responsible for the commercial rental services “Charterway” and “Van Rental” since June 2006, with annual revenue responsibility of €4.6 M.
Responsible for over 350 employees at 7 locations.
Special focus on corporate culture and building and maintaining internal and external trust.
Area controlling, use of target agreements and relevant key figures.
Optimizing processes and structures in all areas to improve profitability and achieve continuous successful growth.
Leading and managing various acquisition projects.
Continuously creating and maintaining customer and employee satisfaction through various measures and meeting internal and manufacturer standards.
Award for the “Daimler 5 Star Rating” customer satisfaction system.
Implemented digital processes to connect customers, operations and vehicles.
HR management: recruiting, qualification and controlling staff of various skill levels at different locations.
Workforce planning including shift models and designing compensation systems.
Many years leading the service division with focus on passenger cars and commercial vehicle workshops and spare parts at 7 locations.
Setting and monitoring budgets for each area and location.
Key account management, leading purchasing negotiations and supplier talks.

Jan 1999 - Feb 2002

2 years 2 months

Oct 1998 - Jan 2000

1 year 4 months

May 1995 - Sep 1998

3 years 5 months

Dresden, Germany

Apr 1992 - May 1995

3 years 2 months

Rottweil, Germany

Jan 1990 - Mar 1992

2 years 3 months

Germany

MANAGEMENT & LEADERSHIP

Member of the management board of Südstern-Bölle AG & Co KG
Responsible for over 350 employees across 7 locations
In charge of the commercial rental services “Charterway” and “Van Rental” with annual revenue responsibility of €4.6 M
Special focus on corporate culture and building and maintaining internal and external trust
Area controlling, use of target agreements and relevant key figures
Optimizing processes and structures in all areas to improve profitability and achieve continuous successful growth
Leading and managing various acquisition projects

CUSTOMER & EMPLOYEE ORIENTATION

Continuously creating and maintaining customer and employee satisfaction through various measures and meeting internal and manufacturer standards
Long-term quality management officer
Award for the “Daimler 5 Star Rating” customer satisfaction system
Implemented digital processes to connect customers, operations and vehicles
HR management: recruiting, qualification and controlling staff of various skill levels at different locations
Workforce planning including shift models and designing compensation systems

SALES & TECHNICAL EXPERTISE

Many years leading the service division with focus on passenger cars and commercial vehicle workshops and spare parts at 7 locations
Setting and monitoring budgets for each area and location
Key account management, leading purchasing negotiations and supplier talks
Strong affinity for commercial vehicles, construction machinery and the automotive industry in general