Service Manager, Center Manager, Member of Management Board

MANAGEMENT & LEADERSHIP

• Member of the management board of Südstern-Bölle AG & Co KG
• Responsible for over 350 employees across 7 locations
• In charge of the commercial rental services “Charterway” and “Van Rental” with annual revenue responsibility of €4.6 M
• Special focus on corporate culture and building and maintaining internal and external trust
• Area controlling, use of target agreements and relevant key figures
• Optimizing processes and structures in all areas to improve profitability and achieve continuous successful growth
• Leading and managing various acquisition projects

CUSTOMER & EMPLOYEE ORIENTATION

• Continuously creating and maintaining customer and employee satisfaction through various measures and meeting internal and manufacturer standards
• Long-term quality management officer
• Award for the “Daimler 5 Star Rating” customer satisfaction system
• Implemented digital processes to connect customers, operations and vehicles
• HR management: recruiting, qualification and controlling staff of various skill levels at different locations
• Workforce planning including shift models and designing compensation systems

SALES & TECHNICAL EXPERTISE

• Many years leading the service division with focus on passenger cars and commercial vehicle workshops and spare parts at 7 locations
• Setting and monitoring budgets for each area and location
• Key account management, leading purchasing negotiations and supplier talks
• Strong affinity for commercial vehicles, construction machinery and the automotive industry in general