Sagar P.
Digital Transformation Leader (Senior Program Manager)
Experience
Jul 2024 - Present
1 year 5 monthsDigital Transformation Leader (Senior Program Manager)
Quest Diagnostics
- Leading enterprise-wide digital transformation and software delivery programs focused on automation, AI/ML, and process optimization.
- Accountable for program governance, quality assurance, and delivery excellence across multiple global projects.
- Collaborating with Engineering, Product, and Business teams to ensure adherence to SDLC and Agile delivery principles.
- Supporting VP, Program Delivery in defining strategy, risk management, and execution of the Annual Operating Plan (AOP).
- Managing a team of program managers and architects to deliver integrated, cross-functional solutions.
- Driving change enablement initiatives ensuring adoption of new digital workflows across the organization.
- Reporting delivery metrics and KPIs to executive stakeholders to ensure transparency and business alignment.
- Leading the high stakes “Spark” Transformation Program for North America’s largest healthcare and diagnostics leader, Quest Diagnostics, targeting $54M in savings on a $0.5B spend.
- Spearheading the Data Foundation Program for the Customer Services organization to structure and standardize data, enabling automation, shift-left strategies, and self-service capabilities for scalable operational excellence.
- Orchestrating the S&P Guided System Initiative, overseeing the re-engineering and automation of workflows for Journal Acquisition, Renewals, and Contract Management across the Society & Partners division, resulting in a unified guided system, reducing manual effort by 40%.
- Telecom Service Optimization (Atos): Re-engineered Service Desk operations in Russia and Manila, improving service efficiency and upstream resolution.
- Driving the Global Delivery GOAL (Global Optimization using Agile, Automation & Lean) Program, achieving annualized savings of ~€5M through Application Maintenance, Service Desk Automation, and productivity gains across 2000+ FTEs.
- Leading the Procure-to-Pay (P2P) Process Re-engineering initiative, reducing retrospective spending and invoice backlog, preventing financial losses of nearly €500K through improved process controls and automation.
- Conceptualized a Data Monetization Product, redefining publishing solutions and influencing new revenue models within the scientific publishing domain.
Dec 2021 - Jun 2024
2 years 7 monthsAssociate General Manager – Digital Transformation
Springer Nature
- Directed multi-country automation and workflow delivery programs, enhancing operational efficiency and scalability across publishing operations.
- Created and governed enterprise-wide digital transformation roadmaps, leveraging RPA, AI/ML, and analytics.
- Established and managed Centers of Excellence (CoE) for RPA, Process Mining, and Low-Code/No-Code automation.
- Led diagnostics, solution design, and delivery governance, aligning projects with organizational strategy.
- Built a transformation pipeline of over 25 initiatives, generating measurable ROI through automation and process improvement.
- Enabled global stakeholder management across UK, Germany, and India ensuring cross-regional collaboration.
- Developed service catalogs and transformation playbooks to scale automation adoption.
- Mentored cross-functional teams on Agile and change management, fostering continuous improvement culture.
Sep 2010 - Dec 2021
11 years 4 monthsConsulting Program Manager – Transformation & Delivery
Atos
- Oversaw software delivery and transformation programs across Infrastructure, Cloud, and Application portfolios.
- Directed multi-million-euro global transformation initiatives for clients in automotive, telecom, and BFSI sectors.
- Delivered measurable improvements in cost optimization, service quality and efficiency.
- Led implementation of Automation Roadmaps and Lean initiatives, driving measurable gains in saving €5M annually.
- Established program governance frameworks for delivery risk management, KPI reporting, and stakeholder engagement.
- Defined Target Operating Models (TOMs) and operational blueprints for global delivery units.
- Championed Agile and DevOps adoption across geographically distributed teams, improving delivery predictability.
- Mentored consulting teams to build automation, Lean Six Sigma, and process improvement capability.
- Partnered with clients (BMW, Deutsche Bank, P&G) to align delivery programs with business objectives and operational KPIs.
- Led Business Case and Transition Management for a major telecom client in Germany, ensuring seamless offshoring, transition, and operational continuity.
- Enabled transformation and integration of subunits across Atos & AMG Poland for an EU client, ensuring synergy, collaboration, and streamlined operations.
- Provided Data Analytics insights to a global telecom client to assess and optimize Service Operations behavior, leading to improved efficiency and decision-making.
- Directed and mentored cross-functional teams of Managers and Managing Consultants to drive Business Excellence through Lean, Automation, AI/ML, and Analytics frameworks.
- Established Centers of Excellence (CoEs) for RPA, Low-Code/No-Code, and Process Mining, standardizing delivery frameworks, enhancing scalability, and accelerating innovation.
Summary
Strategic and results-driven transformation leader with over 21 years of global experience driving large-scale digital transformation, lean, and software delivery programs across Healthcare, Publishing, BFSI, and Telecom sectors multiple domains.
Recognized for bridging business strategy with technology execution, fostering high-performing teams, and driving operational excellence across diverse geographies including the USA, UK, Germany, Poland, Russia, China, Philippines, Morocco, India, France, and Spain.
Languages
English
NativeEducation
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Master’s in Applied Artificial Intelligence · Applied Artificial Intelligence
University of Pune
Master’s in Computer Application · Computer Application · Pune, India
University of Pune
Bachelor of Science · Science · Pune, India
Certifications & licenses
Certified Scrum Master
Google Cloud Digital Leader (GCP) Certified
ITIL V3
Lean Six Sigma Black Belt Certified
PMI PMP & PMI Agile Certified Professional Trained
Prince2 Practitioner Certified
Prosci Certified Change Manager
SAFe Agilist
UiPath Robotic Process Automation (RPA) Trained
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