Sagar P.

Digital Transformation Leader (Senior Program Manager)

Pune, India

Experience

Jul 2024 - Present
1 year 5 months

Digital Transformation Leader (Senior Program Manager)

Quest Diagnostics

  • Leading enterprise-wide digital transformation and software delivery programs focused on automation, AI/ML, and process optimization.
  • Accountable for program governance, quality assurance, and delivery excellence across multiple global projects.
  • Collaborating with Engineering, Product, and Business teams to ensure adherence to SDLC and Agile delivery principles.
  • Supporting VP, Program Delivery in defining strategy, risk management, and execution of the Annual Operating Plan (AOP).
  • Managing a team of program managers and architects to deliver integrated, cross-functional solutions.
  • Driving change enablement initiatives ensuring adoption of new digital workflows across the organization.
  • Reporting delivery metrics and KPIs to executive stakeholders to ensure transparency and business alignment.
  • Leading the high stakes “Spark” Transformation Program for North America’s largest healthcare and diagnostics leader, Quest Diagnostics, targeting $54M in savings on a $0.5B spend.
  • Spearheading the Data Foundation Program for the Customer Services organization to structure and standardize data, enabling automation, shift-left strategies, and self-service capabilities for scalable operational excellence.
  • Orchestrating the S&P Guided System Initiative, overseeing the re-engineering and automation of workflows for Journal Acquisition, Renewals, and Contract Management across the Society & Partners division, resulting in a unified guided system, reducing manual effort by 40%.
  • Telecom Service Optimization (Atos): Re-engineered Service Desk operations in Russia and Manila, improving service efficiency and upstream resolution.
  • Driving the Global Delivery GOAL (Global Optimization using Agile, Automation & Lean) Program, achieving annualized savings of ~€5M through Application Maintenance, Service Desk Automation, and productivity gains across 2000+ FTEs.
  • Leading the Procure-to-Pay (P2P) Process Re-engineering initiative, reducing retrospective spending and invoice backlog, preventing financial losses of nearly €500K through improved process controls and automation.
  • Conceptualized a Data Monetization Product, redefining publishing solutions and influencing new revenue models within the scientific publishing domain.
Dec 2021 - Jun 2024
2 years 7 months

Associate General Manager – Digital Transformation

Springer Nature

  • Directed multi-country automation and workflow delivery programs, enhancing operational efficiency and scalability across publishing operations.
  • Created and governed enterprise-wide digital transformation roadmaps, leveraging RPA, AI/ML, and analytics.
  • Established and managed Centers of Excellence (CoE) for RPA, Process Mining, and Low-Code/No-Code automation.
  • Led diagnostics, solution design, and delivery governance, aligning projects with organizational strategy.
  • Built a transformation pipeline of over 25 initiatives, generating measurable ROI through automation and process improvement.
  • Enabled global stakeholder management across UK, Germany, and India ensuring cross-regional collaboration.
  • Developed service catalogs and transformation playbooks to scale automation adoption.
  • Mentored cross-functional teams on Agile and change management, fostering continuous improvement culture.
Sep 2010 - Dec 2021
11 years 4 months

Consulting Program Manager – Transformation & Delivery

Atos

  • Oversaw software delivery and transformation programs across Infrastructure, Cloud, and Application portfolios.
  • Directed multi-million-euro global transformation initiatives for clients in automotive, telecom, and BFSI sectors.
  • Delivered measurable improvements in cost optimization, service quality and efficiency.
  • Led implementation of Automation Roadmaps and Lean initiatives, driving measurable gains in saving €5M annually.
  • Established program governance frameworks for delivery risk management, KPI reporting, and stakeholder engagement.
  • Defined Target Operating Models (TOMs) and operational blueprints for global delivery units.
  • Championed Agile and DevOps adoption across geographically distributed teams, improving delivery predictability.
  • Mentored consulting teams to build automation, Lean Six Sigma, and process improvement capability.
  • Partnered with clients (BMW, Deutsche Bank, P&G) to align delivery programs with business objectives and operational KPIs.
  • Led Business Case and Transition Management for a major telecom client in Germany, ensuring seamless offshoring, transition, and operational continuity.
  • Enabled transformation and integration of subunits across Atos & AMG Poland for an EU client, ensuring synergy, collaboration, and streamlined operations.
  • Provided Data Analytics insights to a global telecom client to assess and optimize Service Operations behavior, leading to improved efficiency and decision-making.
  • Directed and mentored cross-functional teams of Managers and Managing Consultants to drive Business Excellence through Lean, Automation, AI/ML, and Analytics frameworks.
  • Established Centers of Excellence (CoEs) for RPA, Low-Code/No-Code, and Process Mining, standardizing delivery frameworks, enhancing scalability, and accelerating innovation.

Summary

Strategic and results-driven transformation leader with over 21 years of global experience driving large-scale digital transformation, lean, and software delivery programs across Healthcare, Publishing, BFSI, and Telecom sectors multiple domains.

Recognized for bridging business strategy with technology execution, fostering high-performing teams, and driving operational excellence across diverse geographies including the USA, UK, Germany, Poland, Russia, China, Philippines, Morocco, India, France, and Spain.

Languages

English
Native

Education

Lorem ipsum dolor sit amet

Master’s in Applied Artificial Intelligence · Applied Artificial Intelligence

University of Pune

Master’s in Computer Application · Computer Application · Pune, India

University of Pune

Bachelor of Science · Science · Pune, India

Certifications & licenses

Certified Scrum Master

Google Cloud Digital Leader (GCP) Certified

ITIL V3

Lean Six Sigma Black Belt Certified

PMI PMP & PMI Agile Certified Professional Trained

Prince2 Practitioner Certified

Prosci Certified Change Manager

SAFe Agilist

UiPath Robotic Process Automation (RPA) Trained

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions