Bruce Mcmillan - Enterprise Agile Transformation Coach

Q: Where is Bruce based?

Bruce is based in Mons, France and can operate in on-site , hybrid , and remote work models.

Q: What languages does Bruce speak?

Bruce speaks the following languages: English (Intermediate), Arabic (Elementary), German (Elementary) .

Q: How many years of experience does Bruce have?

Bruce has at least 30 years of experience. During this time, Bruce has worked in at least 15 different roles and for 16 different companies . The average length of individual experience is 2 years and 9 months . Note that Bruce may not have shared all experience and actually has more experience.

Q: What is Bruce's latest experience?

Bruce's most recent position is Enterprise Agile Transformation Coach at Sun Life Financial .

Q: What companies has Bruce worked for in recent years?

In recent years, Bruce has worked for Sun Life Financial , Allied Irish Banks , BioNTech , MetLife Insurance , and Zurich Insurance .

Q: Which industries is Bruce most experienced in?

Bruce is most experienced in industries like Information Technology (IT) , Insurance , and Manufacturing . Bruce also has some experience in Banking and Finance , Telecommunication , and Pharmaceutical .

Q: Which business areas is Bruce most experienced in?

Bruce is most experienced in business areas like Project Management , Product Development , and Operations . Bruce also has some experience in Information Technology (IT) , Strategy and Planning , and Customer Service .

Q: Which industries has Bruce worked in recently?

Bruce has recently worked in industries like Insurance , Banking and Finance , and Biotechnology .

Q: Which business areas has Bruce worked in recently?

Bruce has recently worked in business areas like Project Management , Strategy and Planning , and Operations .

Recommended expert

Mons, France

Experience

Nov 2023 - Nov 2024

1 year 1 month

United States

Enterprise Agile Transformation Coach

Sun Life Financial

Delivered a €90M global operating model transformation – aligned strategy execution to business value, integrated Lean Portfolio Management, and improved time-to-market across 18 EMEA countries
Partnered with executive leadership – coached CIO, COO, and C-suite stakeholders to adopt agile governance and evidence-based decision-making, building sustainable executive capability
Established an Agile Centre of Excellence – embedded scaled agile frameworks, value stream alignment, and continuous improvement practices across business and technology
Enhanced portfolio delivery – implemented enterprise portfolio governance, participatory budgeting, and metrics-driven prioritisation to accelerate delivery and reduce delivery risk
Integrated AI-enabled practices – introduced AI and automation into programme planning and performance tracking, improving forecasting accuracy and executive decision-making
Strengthened customer and business outcomes – reshaped ways of working to improve operational agility, customer experience, and long-term resilience

Feb 2023 - Aug 2023

7 months

Dublin, Ireland

Enterprise Agile Transformation Coach

Allied Irish Banks

Directed enterprise operating model redesign – co-created future-state CI/CD model and migration roadmap (AWS to Azure), aligning with strategic business transformation
Coached executive leadership – enabled C-level and senior business leaders to adopt agile governance, AI-enabled decision making, and evidence-based portfolio management
Strengthened risk and compliance governance – co-designed enterprise-wide frameworks embedded in Jira and Confluence to improve transparency, auditability, and delivery confidence
Aligned value streams to strategic outcomes – introduced OKRs, epics, dependency management, and Lean Portfolio Management practices to accelerate enterprise delivery
enhanced portfolio planning and performance – integrated strategic planning metrics and continuous improvement into roadmaps, improving customer outcomes and organisational resilience

Aug 2022 - Feb 2023

7 months

Mainz, Germany

Agile Operating Model Consultant

BioNTech

Delivered enterprise operating model transformation – redesigned governance and value stream alignment to scale R&D and manufacturing while ensuring regulatory compliance across EU and US
Partnered with board and senior executives – coached leadership to embed agile governance, evidence-based portfolio management, and adaptive decision-making at enterprise scale
Strengthened portfolio delivery – introduced Lean Portfolio Management, strategic prioritisation, and metrics-driven roadmaps, enabling accelerated vaccine pipeline development and operational agility
Integrated AI-enabled planning and forecasting – deployed AI and automation to improve scenario planning, risk management, and executive decision-making in complex global environments

Aug 2021 - Jul 2022

1 year

Agile Transformation Programme Director

MetLife Insurance

Led enterprise transformation – embedded SAFe 5.0 Lean Portfolio Management culture across EMEA, aligning strategic priorities with execution at scale
Partnered with executive leadership – coached CEO, CIO, and senior leaders on operating models, value streams, product structures, and OKR definition
Directed organisation-wide HR transition – redesigned future-state structures, moving 1,800+ resources into product-aligned models, ensuring sustainable adoption
Established Centres of Excellence and Communities of Practice – built agile maturity and self-sustaining capability across business and technology divisions
Strengthened portfolio delivery – implemented SAFe Scrumban delivery models, DevOps/DevSecOps CI/CD pipelines, and a Kaizen-driven three-year continuous improvement strategy
Embedded AI-enabled leadership – applied AI, automation, and decision-modelling to improve forecasting, customer experience, and organisational efficiency
Optimised portfolio governance – introduced value stream mapping, participatory budgeting, and evidence-based management to strengthen strategic alignment and accelerate change

Nov 2019 - Aug 2021

1 year 10 months

Switzerland

Business Transformation Consultant

Zurich Insurance

Designed and delivered executive transformation programmes – implemented a global AgileSHIFT and Lean Portfolio Management training initiative for the Group Executive team
Redefined compliance operating model – developed and executed a new value-focused model for EMEA Compliance, adopted by the central corporate group as a pilot for global continuous improvement
Partnered with senior compliance leadership – advised the EMEA Chief Compliance Officer on automation, reporting, communications, and risk minimisation strategies
Strengthened global delivery capability – led initiatives to establish virtual agile functions and a PMO Centre of Excellence, ensuring operational resilience during Covid-19
Embedded AI-enabled practices – applied AI-driven leadership, evidence-based management, and metrics modelling to improve executive decision-making and strategic alignment
Championed value stream mapping and adaptive operating model design – improved customer experience, operational efficiency, and organisational resilience

May 2019 - Nov 2019

7 months

Hybrid

Enterprise Agile Transformation Coach

Novartis International

Designed and implemented hybrid delivery models – introduced Agile/Waterfall synchronisation and DevOps CI/CD practices (Azure & AWS) across five vendor delivery models to accelerate transformation
Partnered with executive leadership – coached business and IT leaders in Lean Portfolio Management, SAFe 4.0, and agile governance, establishing organisational roadmaps and executive-level transformation initiatives
Directed governance for product IT delivery – represented Novartis Product IT in release planning for a new pharmaceutical delivery platform, embedding governance via Jira Kanban dashboards in collaboration with Deloitte, Salesforce, SAP, and Vineti
Enhanced strategic alignment and operational efficiency – applied Lean Portfolio Management and value stream mapping to strengthen product alignment, delivery capability, and organisational agility

Nov 2018 - Mar 2019

5 months

Saudi Arabia

Business & Digital Transformation Programme Director

Islamic Development Bank

Directed digital and business transformation – led senior executive relationships to deliver large-scale BPM improvements, ITIL-based service management, and digital modernisation
Initiated agile operating model redesign – launched transformation using LeSS and SAFe 4.0 frameworks, providing leadership coaching and embedding enterprise agility
Strengthened portfolio governance – advised on systems selection (Planview, AgilePlace) to support enterprise portfolio management and strategic alignment
Enhanced operational security and compliance – redesigned application security workflows across SWIFT, Misys, SAP, and Jira to reduce risk and ensure compliance

Jan 2015 - Oct 2018

3 years 10 months

New Zealand

Operations & Engagement Director

InsuredHQ Ltd

Implemented enterprise collaboration solutions – deployed Atlassian Product Suite to enhance executive collaboration, software development practices, and information governance
Built digital delivery capability – designed and executed an end-to-end DevOps CI/CD (AWS) solution, integrating agile coaching, role development, and Kaizen-driven continuous improvement
Strengthened portfolio governance – applied Lean Portfolio Management and value stream mapping to optimise strategic alignment, prioritisation, and delivery efficiency
Championed organisational change – embedded agile practices and continuous improvement culture to accelerate transformation and strengthen business resilience

Feb 2013 - Dec 2014

1 year 11 months

Singapore

Programme Director, Client Services

Misys International Financial Systems

Partnered with executive leadership – recovered $7M in contract value during first-phase negotiations, unlocking an additional $40M pipeline
Directed major digital transformation – launched a two-year agile transformation with the Bank of Papua New Guinea, embedding governance and contract adherence
Established Centres of Excellence and Value Management structures – aligned transformation strategy, portfolio governance, and financial planning with business outcomes

Feb 2012 - Feb 2013

1 year 1 month

Singapore

Programme Director, Client Engagement Services

Cloudmark Inc.

Delivered strategic client programme for Optus (Singtel) – implemented a SAFe 4.0-developed anti-spam and anti-virus solution ahead of schedule and within budget
Partnered with AT&T executives – led the first phase of a $14M mobile and email security programme across three divisions, generating $6M annual recurring returns
Directed Bharti Airtel transformation – launched an enterprise digital programme with Ericsson, deploying across 16 data centres in India using DevOps practices
Applied value stream mapping and adaptive operating models – optimised delivery efficiency, organisational agility, and customer experience

Feb 2011 - Jan 2012

1 year

Singapore

Global Programme Manager

Vodafone Global Enterprise

Delivered £7M in immediate savings – revitalised DHL’s global mobile and data services programme, securing measurable efficiencies within year one of a £34M transformation
Partnered with executive stakeholders – managed C-level and ExCo relationships across 15 third-party telecom operators including SingTel, China Mobile, Vodafone Hutch Australia, and Vodafone Essar India
Directed commercial and legal negotiations – accountable for contract design, compliance, and delivery across 14 APAC countries
Established Centres of Excellence and Value Management Office – embedded agile practices, portfolio governance, and continuous improvement for long-term transformation success
Applied Lean Portfolio Management and value stream mapping – strengthened strategic alignment, delivery efficiency, and organisational resilience

Oct 2009 - Dec 2010

1 year 3 months

United Kingdom

Hybrid

Transformation Programme Manager, Business & IT

O2 UK (Telefónica)

Delivered £55M programme turnaround – implemented hybrid Scrum, SAFe, and Lean Portfolio Management practices to recover and accelerate 44 stalled projects
Designed enterprise portfolio solution – oversaw 80+ projects across corporate finance, sales, data centres, and vendor relations, improving alignment and execution
Chaired supplier governance – managed due diligence and strategic partnerships with IBM, Accenture, TCS, Torry Harris, Indra, and Capgemini
Established Centres of Excellence and Value Management Office – embedded strategic alignment, governance, and continuous improvement

Nov 2008 - Oct 2009

1 year

Dubai, United Arab Emirates

Programme Management Consultant

GBM/IBM LLC

Overhauled a distressed Middle East PMO and data centre portfolio, embedding Agile delivery strategies, a Value Management Office, and an Agile Centre of Excellence
Directed negotiations and governance for a £40M+ portfolio across major regional banks

Jul 2007 - Oct 2008

1 year 4 months

United Kingdom

Senior Delivery & Change Manager

First Data International

Led digital transformation initiatives for Lloyds TSB and Barclays, including agile testing and production release of banking platforms
Directed risk and change management for a £60M programme, establishing a flagship digital PMO

Jun 2006 - Jun 2007

1 year 1 month

United Kingdom

Programme Manager, Corporate Development

Redcar & Cleveland Borough Council

Designed and implemented an agile based operating model, creating an Agile CoE, portfolio governance structures, and new ways of working across corporate functions

Jun 2003 - May 2006

3 years

United States

Senior Project Manager

Tata Consultancy Services & Partners

Delivered global transformation programmes across reinsurance and retail banking, including a 20-month digitisation/offshore initiative for American Re and Munich Re, and credit card/data management solutions for Bank of America and Wells Fargo

Jan 1994 - Dec 2003

10 years

Project Management & Product Management

Held progressive project and programme management roles in manufacturing and technology, building early expertise in delivery, operations, and business transformation

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (11 years), Insurance (10.5 years), Manufacturing (10 years), Banking and Finance (8 years), Telecommunication (3 years), and Pharmaceutical (1 year).

Information Technology

Insurance

Manufacturing

Banking and Finance

Telecommunication

Pharmaceutical

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (30.5 years), Product Development (13.5 years), Operations (12 years), Information Technology (11.5 years), Strategy (8.5 years), and Customer Service (2 years).

Project Management

Product Development

Operations

Information Technology

Strategy

Customer Service

Summary

With more than 25 years of international experience, Bruce McMillan is a transformation and organisational change leader specialising in strategy execution, target operating model design, and portfolio delivery at enterprise scale. He works with executive teams to reshape operating models, align value streams, and embed adaptive ways of working that deliver measurable outcomes.

He has led programmes exceeding €90 million across financial services, insurance, biotech, and telecoms, combining systems thinking with practical execution. Known for coaching leadership at board and C-suite level, he enables organisations to make complex strategic decisions and adopt AI-enabled practices while maintaining a strong focus on people and culture. His approach is pragmatic, forward-looking, and grounded in sustainable impact.

Skills

Organisational Transformation & Change – Target Operating Model Design, Value Stream Alignment, And Large-scale Organisational Restructuring. Frameworks And Methodologies Include Safe, Spotify, Lean, Less, Scrum, Kanban, Xp, Devops, Secdevops, Adkar, Prosci, Hoshin Kanri, And Bsc.
Strategy Execution – Translating Board-level Strategy Into Execution Roadmaps, Portfolio Governance, And Measurable Business Outcomes.
Agile & Lean Portfolio Leadership – Safe, Lean Portfolio Management, And Scaled Agile Frameworks To Drive Delivery Across €20m–€90m Programmes.
Ai-enabled Leadership & Decision Making – Applying Ai And Automation To Enhance Strategic Planning, Evidence-based Management, And Executive Coaching.
Operating Model & Portfolio Design – Establishing Agile Centres Of Excellence, Value Management Offices, And Participatory Budgeting Models. Platforms Include Servicenow, Planview, Agileplace, Apptio Targetprocess, Salesforce, Ms (365, Azure), Atlassian Enterprise, And Aws.
Continuous Improvement & Customer Experience – Embedding Evidence-based Metrics, Built-in Quality, And Continuous Improvement Culture Across Enterprises.

Languages

English

Intermediate

Arabic

Elementary

German

Elementary

Education

Imperial Business School

MBA, Executive · Executive · London, United Kingdom

University of Colorado

BA, Communications · Communications · United States

Montana State University

MS, Computer Science · Computer Science · United States

Certifications & licenses

Certified SAFe 6 Practice Consultant (SPC)

ICAgile Certified Professional – AI Accelerated Delivery (ICP-FAI)

ICAgile Certified Professional – Agile Transformation Coaching (ICP-CAT)

ICAgile Certified Professional – Enterprise Agility & Organisational Coaching (ICP-ENT)

ICAgile Certified Professional – Lean Portfolio Management (ICP-LPM)

MSP & PRINCE2 Agile Practitioner

Project Management Professional (PMP)

Profile

Created

November 2025

Last Update

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Bruce based?

Bruce is based in Mons, France and can operate in on-site, hybrid, and remote work models.

What languages does Bruce speak?

Bruce speaks the following languages: English (Intermediate), Arabic (Elementary), German (Elementary).

How many years of experience does Bruce have?

Bruce has at least 30 years of experience. During this time, Bruce has worked in at least 15 different roles and for 16 different companies. The average length of individual experience is 2 years and 9 months. Note that Bruce may not have shared all experience and actually has more experience.

What roles would Bruce be best suited for?

Based on recent experience, Bruce would be well-suited for roles such as: Enterprise Agile Transformation Coach, Agile Operating Model Consultant, Agile Transformation Programme Director.

What is Bruce's latest experience?

Bruce's most recent position is Enterprise Agile Transformation Coach at Sun Life Financial.

What companies has Bruce worked for in recent years?

In recent years, Bruce has worked for Sun Life Financial, Allied Irish Banks, BioNTech, MetLife Insurance, and Zurich Insurance.

Which industries is Bruce most experienced in?

Bruce is most experienced in industries like Information Technology (IT), Insurance, and Manufacturing. Bruce also has some experience in Banking and Finance, Telecommunication, and Pharmaceutical.

Which business areas is Bruce most experienced in?

Bruce is most experienced in business areas like Project Management, Product Development, and Operations. Bruce also has some experience in Information Technology (IT), Strategy and Planning, and Customer Service.

Which industries has Bruce worked in recently?

Bruce has recently worked in industries like Insurance, Banking and Finance, and Biotechnology.

Which business areas has Bruce worked in recently?

Bruce has recently worked in business areas like Project Management, Strategy and Planning, and Operations.

What is Bruce's education?

Bruce holds a Master in Executive from Imperial Business School, a Master in Computer Science from Montana State University and a Bachelor in Communications from University of Colorado.

Does Bruce have any certificates?

Bruce has 7 certificates. Among them, these include: Certified SAFe 6 Practice Consultant (SPC), ICAgile Certified Professional – AI Accelerated Delivery (ICP-FAI), and ICAgile Certified Professional – Agile Transformation Coaching (ICP-CAT).

What is the availability of Bruce?

Bruce is immediately available full-time for suitable projects.

What is the rate of Bruce?

Bruce's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.