Bruce M. - Enterprise Agile Transformation Coach

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Mons, France

Experience

Nov 2023 - Nov 2024

1 year 1 month

United States

Enterprise Agile Transformation Coach

Sun Life Financial

Delivered a €90M global operating model transformation aligned strategy execution to business value, integrated Lean Portfolio Management, and improved time-to-market across 18 EMEA countries
Partnered with executive leadership to coach CIO, COO, and C-suite stakeholders on agile governance and evidence-based decision-making, building sustainable executive capability
Established an Agile Centre of Excellence embedding scaled agile frameworks, value stream alignment, and continuous improvement practices
Enhanced portfolio delivery by implementing enterprise portfolio governance, participatory budgeting, and metrics-driven prioritisation to accelerate delivery and reduce risk
Integrated AI-enabled practices by introducing AI and automation into programme planning and performance tracking, improving forecasting accuracy and executive decision-making
Strengthened customer and business outcomes by reshaping ways of working to improve operational agility, customer experience, and long-term resilience

Feb 2023 - Aug 2023

7 months

Dublin, Ireland

Enterprise Agile Transformation Coach

Allied Irish Banks

Directed enterprise operating model redesign by co-creating a future-state CI/CD model and migration roadmap (AWS to Azure) aligned with strategic business transformation
Coached executive leadership to adopt agile governance, AI-enabled decision making, and evidence-based portfolio management
Strengthened risk and compliance governance by co-designing enterprise-wide frameworks embedded in Jira and Confluence to improve transparency, auditability, and delivery confidence
Aligned value streams to strategic outcomes by introducing OKRs, epics, dependency management, and Lean Portfolio Management practices
Enhanced portfolio planning and performance by integrating strategic planning metrics and continuous improvement into roadmaps, improving customer outcomes and resilience

Aug 2022 - Feb 2023

7 months

Mainz, Germany

Agile Operating Model Consultant

BioNTech

Delivered enterprise operating model transformation by redesigning governance and value stream alignment to scale R&D and manufacturing while ensuring regulatory compliance across EU and US
Partnered with board and senior executives to embed agile governance, evidence-based portfolio management, and adaptive decision-making at enterprise scale
Strengthened portfolio delivery by introducing Lean Portfolio Management, strategic prioritisation, and metrics-driven roadmaps to accelerate vaccine pipeline development and operational agility
Integrated AI-enabled planning and forecasting by deploying AI and automation to improve scenario planning, risk management, and executive decision-making

Aug 2021 - Jul 2022

1 year

Agile Transformation Programme Director

MetLife Insurance

Led a $30M strategic transformation programme spanning 18 EMEA countries, embedding SAFe 5.0 Lean Portfolio Management culture and aligning strategic priorities with execution
Partnered with CEO, CIO, and senior leaders to transition 1,800+ employees from project-based to product-aligned models and redesign future-state structures
Established Centres of Excellence and Communities of Practice to build agile maturity and self-sustaining capability across divisions
Strengthened portfolio delivery by implementing SAFe Scrumban, DevOps/DevSecOps CI/CD pipelines, and a Kaizen-driven three-year continuous improvement strategy
Embedded AI-enabled leadership by applying AI, automation, and decision-modelling to improve forecasting, customer experience, and efficiency
Optimised portfolio governance through value stream mapping, participatory budgeting, and evidence-based management

Nov 2019 - Aug 2021

1 year 10 months

Switzerland

Business Transformation Consultant

Zurich Insurance

Designed and delivered executive transformation programmes including a global AgileSHIFT and Lean Portfolio Management training initiative for the Group Executive team
Redefined compliance operating model by developing a new value-focused model for EMEA Compliance adopted as a pilot for global continuous improvement
Partnered with senior compliance leadership to advise on automation, reporting, communications, and risk minimisation strategies
Strengthened global delivery capability by establishing virtual agile functions and a PMO Centre of Excellence during Covid-19
Embedded AI-enabled practices through AI-driven leadership, evidence-based management, and metrics modelling
Championed value stream mapping and adaptive operating model design to improve customer experience, efficiency, and resilience

May 2019 - Nov 2019

7 months

Hybrid

Enterprise Agile Transformation Coach

Novartis International

Designed and implemented hybrid delivery models by introducing Agile/Waterfall synchronisation and DevOps CI/CD practices (Azure & AWS) across five vendor delivery models
Partnered with executive leadership to coach business and IT leaders in Lean Portfolio Management, SAFe 4.0, and agile governance
Directed governance for product IT delivery by representing Novartis Product IT in release planning and embedding Jira Kanban dashboards
Enhanced strategic alignment and operational efficiency by applying Lean Portfolio Management and value stream mapping

Nov 2018 - Mar 2019

5 months

Saudi Arabia

Business & Digital Transformation Programme Director

Islamic Development Bank

Directed digital and business transformation by leading BPM improvements, ITIL-based service management, and digital modernisation with a $70M budget
Initiated agile operating model redesign using LeSS and SAFe 4.0 frameworks and provided leadership coaching
Strengthened portfolio governance by advising on systems selection (Planview, AgilePlace) for enterprise portfolio management
Enhanced operational security and compliance by redesigning application security workflows across SWIFT, Misys, SAP, and Jira

Jan 2015 - Oct 2018

3 years 10 months

New Zealand

Operations & Engagement Director

InsuredHQ Ltd

Implemented enterprise collaboration solutions by deploying the Atlassian Product Suite to enhance executive collaboration and information governance
Built digital delivery capability by designing and executing an end-to-end DevOps CI/CD solution on AWS with agile coaching and role development
Strengthened portfolio governance by applying Lean Portfolio Management and value stream mapping to optimise strategic alignment and delivery efficiency
Championed organisational change by embedding agile practices and continuous improvement culture

Feb 2013 - Dec 2014

1 year 11 months

Singapore

Programme Director, Client Services

Misys International Financial Systems

Partnered with CEOs, CIOs, and executive committees of 23+ banks across APAC to resolve contractual and delivery challenges and recover stalled revenue
Recovered $7M in contract value during first-phase negotiations, unlocking an additional $40M pipeline
Launched a two-year agile transformation with the Bank of Papua New Guinea, embedding governance and contract adherence
Established Centres of Excellence and Value Management structures aligning strategy, governance, and financial planning

Feb 2012 - Feb 2013

1 year 1 month

Singapore

Programme Director, Client Engagement Services

Cloudmark Inc.

Delivered a SAFe 4.0 anti-spam and anti-virus solution for Optus (Singtel) ahead of schedule and within budget
Led the first phase of a $14M mobile and email security programme for AT&T, generating $6M annual recurring returns
Launched an enterprise digital programme with Ericsson for Bharti Airtel across 16 data centres in India using DevOps
Applied value stream mapping and adaptive operating models to optimise delivery efficiency and customer experience

Feb 2011 - Jan 2012

1 year

Singapore

Global Programme Manager

Vodafone Global Enterprise

Directed a £34M five-year transformation for DHL across 14 countries, 63 data centre groups, and 15 telecom operators
Delivered £7M in immediate savings by revitalising global mobile and data services programme
Managed C-level and ExCo relationships with third-party operators including SingTel, China Mobile, and Vodafone Essar
Established Centres of Excellence and a Value Management Office embedding agile practices and continuous improvement
Applied Lean Portfolio Management and value stream mapping to strengthen alignment and resilience

Oct 2009 - Dec 2010

1 year 3 months

United Kingdom

Hybrid

Transformation Programme Manager, Business & IT

O2 UK (Telefónica)

Led the turnaround of a £55M distressed transformation spanning 44 projects by embedding hybrid Scrum, SAFe, and Lean Portfolio Management practices
Designed an enterprise portfolio solution overseeing 80+ projects across finance, sales, data centres, and vendor relations
Chaired supplier governance managing partnerships with IBM, Accenture, TCS, Torry Harris, Indra, and Capgemini
Established Centres of Excellence and a Value Management Office embedding strategic alignment and governance

Nov 2008 - Oct 2009

1 year

Dubai, United Arab Emirates

Programme Management Consultant

GBM/IBM LLC

Overhauled a distressed Middle East PMO and data centre portfolio by embedding Agile delivery strategies, a Value Management Office, and an Agile Centre of Excellence
Directed negotiations and governance for a £40M+ portfolio across major regional banks

Jul 2007 - Oct 2008

1 year 4 months

United Kingdom

Senior Delivery & Change Manager

First Data International

Led digital transformation initiatives for Lloyds TSB and Barclays including agile testing and production release of banking platforms
Directed risk and change management for a £60M programme and established a flagship digital PMO

Jun 2006 - Jun 2007

1 year 1 month

United Kingdom

Programme Manager, Corporate Development

Redcar & Cleveland Borough Council

Designed and implemented an agile operating model, creating an Agile Centre of Excellence, portfolio governance structures, and new ways of working across corporate functions

Jun 2003 - May 2006

3 years

United States

Senior Project Manager

Tata Consultancy Services & Partners

Delivered global transformation programmes across reinsurance and retail banking including a 20-month digitisation and offshore initiative for American Re and Munich Re
Implemented credit card and data management solutions for Bank of America and Wells Fargo

Jan 1994 - Dec 2003

10 years

United States

Project Management & Product Management

Various Companies

Held progressive project and programme management roles in manufacturing and technology
Developed early expertise in delivery, operations, and business transformation

Summary

With more than 25 years of international experience, Bruce McMillan is a transformation and organisational change leader specialising in strategy execution, target operating model design, and portfolio delivery at enterprise scale. He works with executive teams to reshape operating models, align value streams, and embed adaptive ways of working that deliver measurable outcomes.

He has led programmes exceeding €90 million across financial services, insurance, biotech, and telecoms, combining systems thinking with practical execution. Known for coaching leadership at board and C-suite level, he enables organisations to make complex strategic decisions and adopt AI-enabled practices while maintaining a strong focus on people and culture. His approach is pragmatic, forward-looking, and grounded in sustainable impact.