Bruce M.

Enterprise Agile Transformation Coach

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Mons, France

Experience

Nov 2023 - Nov 2024
1 year 1 month
United States

Enterprise Agile Transformation Coach

Sun Life Financial

  • Delivered a €90M global operating model transformation – aligned strategy execution to business value, integrated Lean Portfolio Management, and improved time-to-market across 18 EMEA countries
  • Partnered with executive leadership – coached CIO, COO, and C-suite stakeholders to adopt agile governance and evidence-based decision-making, building sustainable executive capability
  • Established an Agile Centre of Excellence – embedded scaled agile frameworks, value stream alignment, and continuous improvement practices across business and technology
  • Enhanced portfolio delivery – implemented enterprise portfolio governance, participatory budgeting, and metrics-driven prioritisation to accelerate delivery and reduce delivery risk
  • Integrated AI-enabled practices – introduced AI and automation into programme planning and performance tracking, improving forecasting accuracy and executive decision-making
  • Strengthened customer and business outcomes – reshaped ways of working to improve operational agility, customer experience, and long-term resilience
Feb 2023 - Aug 2023
7 months
Dublin, Ireland

Enterprise Agile Transformation Coach

Allied Irish Banks

  • Directed enterprise operating model redesign – co-created future-state CI/CD model and migration roadmap (AWS to Azure), aligning with strategic business transformation
  • Coached executive leadership – enabled C-level and senior business leaders to adopt agile governance, AI-enabled decision making, and evidence-based portfolio management
  • Strengthened risk and compliance governance – co-designed enterprise-wide frameworks embedded in Jira and Confluence to improve transparency, auditability, and delivery confidence
  • Aligned value streams to strategic outcomes – introduced OKRs, epics, dependency management, and Lean Portfolio Management practices to accelerate enterprise delivery
  • enhanced portfolio planning and performance – integrated strategic planning metrics and continuous improvement into roadmaps, improving customer outcomes and organisational resilience
Aug 2022 - Feb 2023
7 months
Mainz, Germany

Agile Operating Model Consultant

BioNTech

  • Delivered enterprise operating model transformation – redesigned governance and value stream alignment to scale R&D and manufacturing while ensuring regulatory compliance across EU and US
  • Partnered with board and senior executives – coached leadership to embed agile governance, evidence-based portfolio management, and adaptive decision-making at enterprise scale
  • Strengthened portfolio delivery – introduced Lean Portfolio Management, strategic prioritisation, and metrics-driven roadmaps, enabling accelerated vaccine pipeline development and operational agility
  • Integrated AI-enabled planning and forecasting – deployed AI and automation to improve scenario planning, risk management, and executive decision-making in complex global environments
Aug 2021 - Jul 2022
1 year

Agile Transformation Programme Director

MetLife Insurance

  • Led enterprise transformation – embedded SAFe 5.0 Lean Portfolio Management culture across EMEA, aligning strategic priorities with execution at scale
  • Partnered with executive leadership – coached CEO, CIO, and senior leaders on operating models, value streams, product structures, and OKR definition
  • Directed organisation-wide HR transition – redesigned future-state structures, moving 1,800+ resources into product-aligned models, ensuring sustainable adoption
  • Established Centres of Excellence and Communities of Practice – built agile maturity and self-sustaining capability across business and technology divisions
  • Strengthened portfolio delivery – implemented SAFe Scrumban delivery models, DevOps/DevSecOps CI/CD pipelines, and a Kaizen-driven three-year continuous improvement strategy
  • Embedded AI-enabled leadership – applied AI, automation, and decision-modelling to improve forecasting, customer experience, and organisational efficiency
  • Optimised portfolio governance – introduced value stream mapping, participatory budgeting, and evidence-based management to strengthen strategic alignment and accelerate change
Nov 2019 - Aug 2021
1 year 10 months
Switzerland

Business Transformation Consultant

Zurich Insurance

  • Designed and delivered executive transformation programmes – implemented a global AgileSHIFT and Lean Portfolio Management training initiative for the Group Executive team
  • Redefined compliance operating model – developed and executed a new value-focused model for EMEA Compliance, adopted by the central corporate group as a pilot for global continuous improvement
  • Partnered with senior compliance leadership – advised the EMEA Chief Compliance Officer on automation, reporting, communications, and risk minimisation strategies
  • Strengthened global delivery capability – led initiatives to establish virtual agile functions and a PMO Centre of Excellence, ensuring operational resilience during Covid-19
  • Embedded AI-enabled practices – applied AI-driven leadership, evidence-based management, and metrics modelling to improve executive decision-making and strategic alignment
  • Championed value stream mapping and adaptive operating model design – improved customer experience, operational efficiency, and organisational resilience
May 2019 - Nov 2019
7 months
Hybrid

Enterprise Agile Transformation Coach

Novartis International

  • Designed and implemented hybrid delivery models – introduced Agile/Waterfall synchronisation and DevOps CI/CD practices (Azure & AWS) across five vendor delivery models to accelerate transformation
  • Partnered with executive leadership – coached business and IT leaders in Lean Portfolio Management, SAFe 4.0, and agile governance, establishing organisational roadmaps and executive-level transformation initiatives
  • Directed governance for product IT delivery – represented Novartis Product IT in release planning for a new pharmaceutical delivery platform, embedding governance via Jira Kanban dashboards in collaboration with Deloitte, Salesforce, SAP, and Vineti
  • Enhanced strategic alignment and operational efficiency – applied Lean Portfolio Management and value stream mapping to strengthen product alignment, delivery capability, and organisational agility
Nov 2018 - Mar 2019
5 months
Saudi Arabia

Business & Digital Transformation Programme Director

Islamic Development Bank

  • Directed digital and business transformation – led senior executive relationships to deliver large-scale BPM improvements, ITIL-based service management, and digital modernisation
  • Initiated agile operating model redesign – launched transformation using LeSS and SAFe 4.0 frameworks, providing leadership coaching and embedding enterprise agility
  • Strengthened portfolio governance – advised on systems selection (Planview, AgilePlace) to support enterprise portfolio management and strategic alignment
  • Enhanced operational security and compliance – redesigned application security workflows across SWIFT, Misys, SAP, and Jira to reduce risk and ensure compliance
Jan 2015 - Oct 2018
3 years 10 months
New Zealand

Operations & Engagement Director

InsuredHQ Ltd

  • Implemented enterprise collaboration solutions – deployed Atlassian Product Suite to enhance executive collaboration, software development practices, and information governance
  • Built digital delivery capability – designed and executed an end-to-end DevOps CI/CD (AWS) solution, integrating agile coaching, role development, and Kaizen-driven continuous improvement
  • Strengthened portfolio governance – applied Lean Portfolio Management and value stream mapping to optimise strategic alignment, prioritisation, and delivery efficiency
  • Championed organisational change – embedded agile practices and continuous improvement culture to accelerate transformation and strengthen business resilience
Feb 2013 - Dec 2014
1 year 11 months
Singapore

Programme Director, Client Services

Misys International Financial Systems

  • Partnered with executive leadership – recovered $7M in contract value during first-phase negotiations, unlocking an additional $40M pipeline
  • Directed major digital transformation – launched a two-year agile transformation with the Bank of Papua New Guinea, embedding governance and contract adherence
  • Established Centres of Excellence and Value Management structures – aligned transformation strategy, portfolio governance, and financial planning with business outcomes
Feb 2012 - Feb 2013
1 year 1 month
Singapore

Programme Director, Client Engagement Services

Cloudmark Inc.

  • Delivered strategic client programme for Optus (Singtel) – implemented a SAFe 4.0-developed anti-spam and anti-virus solution ahead of schedule and within budget
  • Partnered with AT&T executives – led the first phase of a $14M mobile and email security programme across three divisions, generating $6M annual recurring returns
  • Directed Bharti Airtel transformation – launched an enterprise digital programme with Ericsson, deploying across 16 data centres in India using DevOps practices
  • Applied value stream mapping and adaptive operating models – optimised delivery efficiency, organisational agility, and customer experience
Feb 2011 - Jan 2012
1 year
Singapore

Global Programme Manager

Vodafone Global Enterprise

  • Delivered £7M in immediate savings – revitalised DHL’s global mobile and data services programme, securing measurable efficiencies within year one of a £34M transformation
  • Partnered with executive stakeholders – managed C-level and ExCo relationships across 15 third-party telecom operators including SingTel, China Mobile, Vodafone Hutch Australia, and Vodafone Essar India
  • Directed commercial and legal negotiations – accountable for contract design, compliance, and delivery across 14 APAC countries
  • Established Centres of Excellence and Value Management Office – embedded agile practices, portfolio governance, and continuous improvement for long-term transformation success
  • Applied Lean Portfolio Management and value stream mapping – strengthened strategic alignment, delivery efficiency, and organisational resilience
Oct 2009 - Dec 2010
1 year 3 months
United Kingdom
Hybrid

Transformation Programme Manager, Business & IT

O2 UK (Telefónica)

  • Delivered £55M programme turnaround – implemented hybrid Scrum, SAFe, and Lean Portfolio Management practices to recover and accelerate 44 stalled projects
  • Designed enterprise portfolio solution – oversaw 80+ projects across corporate finance, sales, data centres, and vendor relations, improving alignment and execution
  • Chaired supplier governance – managed due diligence and strategic partnerships with IBM, Accenture, TCS, Torry Harris, Indra, and Capgemini
  • Established Centres of Excellence and Value Management Office – embedded strategic alignment, governance, and continuous improvement
Nov 2008 - Oct 2009
1 year
Dubai, United Arab Emirates

Programme Management Consultant

GBM/IBM LLC

  • Overhauled a distressed Middle East PMO and data centre portfolio, embedding Agile delivery strategies, a Value Management Office, and an Agile Centre of Excellence
  • Directed negotiations and governance for a £40M+ portfolio across major regional banks
Jul 2007 - Oct 2008
1 year 4 months
United Kingdom

Senior Delivery & Change Manager

First Data International

  • Led digital transformation initiatives for Lloyds TSB and Barclays, including agile testing and production release of banking platforms
  • Directed risk and change management for a £60M programme, establishing a flagship digital PMO
Jun 2006 - Jun 2007
1 year 1 month
United Kingdom

Programme Manager, Corporate Development

Redcar & Cleveland Borough Council

  • Designed and implemented an agile based operating model, creating an Agile CoE, portfolio governance structures, and new ways of working across corporate functions
Jun 2003 - May 2006
3 years
United States

Senior Project Manager

Tata Consultancy Services & Partners

  • Delivered global transformation programmes across reinsurance and retail banking, including a 20-month digitisation/offshore initiative for American Re and Munich Re, and credit card/data management solutions for Bank of America and Wells Fargo
Jan 1994 - Dec 2003
10 years

Project Management & Product Management

  • Held progressive project and programme management roles in manufacturing and technology, building early expertise in delivery, operations, and business transformation

Summary

With more than 25 years of international experience, Bruce McMillan is a transformation and organisational change leader specialising in strategy execution, target operating model design, and portfolio delivery at enterprise scale. He works with executive teams to reshape operating models, align value streams, and embed adaptive ways of working that deliver measurable outcomes.

He has led programmes exceeding €90 million across financial services, insurance, biotech, and telecoms, combining systems thinking with practical execution. Known for coaching leadership at board and C-suite level, he enables organisations to make complex strategic decisions and adopt AI-enabled practices while maintaining a strong focus on people and culture. His approach is pragmatic, forward-looking, and grounded in sustainable impact.

Skills

  • Organisational Transformation & Change – Target Operating Model Design, Value Stream Alignment, And Large-scale Organisational Restructuring. Frameworks And Methodologies Include Safe, Spotify, Lean, Less, Scrum, Kanban, Xp, Devops, Secdevops, Adkar, Prosci, Hoshin Kanri, And Bsc.
  • Strategy Execution – Translating Board-level Strategy Into Execution Roadmaps, Portfolio Governance, And Measurable Business Outcomes.
  • Agile & Lean Portfolio Leadership – Safe, Lean Portfolio Management, And Scaled Agile Frameworks To Drive Delivery Across €20m–€90m Programmes.
  • Ai-enabled Leadership & Decision Making – Applying Ai And Automation To Enhance Strategic Planning, Evidence-based Management, And Executive Coaching.
  • Operating Model & Portfolio Design – Establishing Agile Centres Of Excellence, Value Management Offices, And Participatory Budgeting Models. Platforms Include Servicenow, Planview, Agileplace, Apptio Targetprocess, Salesforce, Ms (365, Azure), Atlassian Enterprise, And Aws.
  • Continuous Improvement & Customer Experience – Embedding Evidence-based Metrics, Built-in Quality, And Continuous Improvement Culture Across Enterprises.

Languages

English
Intermediate
Arabic
Elementary
German
Elementary

Education

Imperial Business School

MBA, Executive · Executive · London, United Kingdom

University of Colorado

BA, Communications · Communications · United States

Montana State University

MS, Computer Science · Computer Science · United States

Certifications & licenses

Certified SAFe 6 Practice Consultant (SPC)

ICAgile Certified Professional – AI Accelerated Delivery (ICP-FAI)

ICAgile Certified Professional – Agile Transformation Coaching (ICP-CAT)

ICAgile Certified Professional – Enterprise Agility & Organisational Coaching (ICP-ENT)

ICAgile Certified Professional – Lean Portfolio Management (ICP-LPM)

MSP & PRINCE2 Agile Practitioner

Project Management Professional (PMP)

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