Raik (Martijn) A.
Freelancer
Experience
Jan 2025 - Present
8 monthsProject Manager
Raik Alt
- Supporting and further developing customer projects.
- Optimizing project resources in Monday.com.
Aug 2022 - Feb 2024
1 year 7 monthsGütersloh, Germany
AWS Technical Account Manager (TAM)
Arvato Systems
- Supporting and further developing AWS enterprise customers to optimize their cloud strategies.
- Advising on cloud migrations, cost optimization, and technical issues.
- Creating cost reports and monitoring AWS usage to improve efficiency.
- Collaborating closely with internal teams and customers to address technical challenges.
- Reducing cloud operating costs for different customers.
- Increasing customer satisfaction through proactive support and tailored solutions.
Oct 2017 - Aug 2021
3 years 11 monthsUnterschleißheim, Germany
Technical Project Manager / Key Account Manager / Software Specialist
Acrelec GmbH
- Leading technical projects for major clients, including project planning, testing, product installation, and technical support in-house and on-site.
- Acting as interface between customers and technical teams to clarify requirements and implement tailored solutions.
- Implementing and integrating software and hardware solutions, including staging, testing, and quality assurance.
- Providing technical support and troubleshooting for customers, training staff and maintaining internal technical systems.
- Managing external service providers and coordinating project integration.
- Successfully delivering more than 50 hardware and software installations.
- Building long-term customer relationships through proactive support and continuous technical optimizations.
Apr 2017 - Sep 2017
6 monthsMunich, Germany
Intern in Partner Management for Technology Assembly
BMW AG
- Collaborating on PMS project development and improving cooperation among international teams.
- Developing a standard collaboration model, presented in an overseas project in China.
Sep 2016 - Mar 2017
7 monthsHamburg, Germany
Working Student / Freelancer
Mietkultur GmbH
- Independently handling customer projects from delivery, cabling and setup to personal user briefing.
- Assembling and dismantling audio, lighting, and video equipment for conferences and trade shows.
Dec 2014 - May 2017
2 years 6 monthsHamburg, Germany
Student Assistant
Tonlabor der HAW Hamburg
- Contributed to the technical redesign of the sound lab and implementation of sound recording projects, e.g. for the State Youth Jazz Orchestra.
- Organized and provided technical support for conferences and events.
Summary
Experienced Technical Account and Project Manager focusing on (international) client support. Certified AWS Cloud Practitioner and PRINCE2 Foundation, with extensive experience in managing technical projects. Strong communication skills, team orientation, and problem-solving ability in international and interdisciplinary teams.
Languages
German
NativeDutch
NativeEnglish
AdvancedFrench
AdvancedEducation
Mar 2013 - Sep 2017
Hamburg University of Applied Sciences (HAW)
Bachelor, Audio Engineering, Video and Lighting Technology, Electrical Engineering, Digital Signal Processing, Communications · Media Technology · Hamburg, Germany
Mar 2011 - Mar 2013
Hamburg University of Applied Sciences (HAW)
Bachelor, Computer Science, Software Engineering (Java, C, C++), Network Technology, IT Security · Media Systems · Hamburg, Germany
Aug 2004 - Apr 2008
Kivinan Educational Center
University of Applied Sciences Entrance Qualification · Information Technology · Zeven, Germany
Certifications & licenses
IHK Trainer Qualification Regulation (AdA)
Chamber of Industry and Commerce (IHK)
ITIL Foundation Examination v3
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