Mariana (Silva) Martins Silva
Senior Product Manager
Experience
Senior Product Manager
Taxfix
- Develop an internal tool to optimize the operational process
- Responsible for relevant KPIs on operational costs and gross profit of the product
Product Manager
Nubank
- Increase the approval rate for the customer acquisition's journey
- Develop a robust system to meet the regulatory guidelines
- Brought forth in-depth knowledge related to product development
- Tested product usability with UX research and Design team
Product Manager
Sumup
- Develop a KYC process for a bank product in Brazil and support other products with the onboarding requirements
- Ensured products aligned with company strategies and goals
- Successfully prioritized product requirements and set realistic expectations in regards to development and timeline
Associate Product Manager
Sumup
- Improve the onboarding experience for new customers implementing a face id technology
- Support the fraud team with new products launch
- Assisted Senior Product Manager with all tasks related to the successful Portuguese launching of products
English Training Analyst
Sumup
- Structure the training area for CX team in Brazil
- Develop dashboards to follow up support's team performance and train them to reach the business kpis
- Implement a training tools to scale up the operations team
- Support the launch of new products with training sessions
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Banking and Finance (7.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Product Development (6.5 years), Operations (4 years), Business Intelligence (1 year), Customer Service (1 year), Human Resources (1 year), and Strategy (0.5 years).
Summary
Skilled and experienced Product Manager with experience in product acquisition, KYC, internal tools, discovery techniques, and the overall management of a product's life from conception to fruition.
Skills
- Customer Service
- Leadership
- Agile Project Management
- Discovery Techniques
- Business Analysis
Languages
Education
Fumec's University
Bachelor's Degree · Environmental Engineering · Belo Horizonte, Brazil
Certifications & licenses
Technology For Product Managers
Hello Design Thinking
IDEO U
6D (The Six Disciplines Of Breakthrough Learning)
6Ds Brasil
Profile
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