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Mariana (Silva) Martins silva

Senior Product Manager

Mariana Martins silva
Berlin, Germany

Experience

Jun 2022 - Present
3 years 8 months
Berlin, Germany

Senior Product Manager

Taxfix

  • Develop an internal tool to optimize the operational process
  • Responsible for relevant KPIs on operational costs and gross profit of the product
Nov 2021 - Jun 2022
8 months

Product Manager

Nubank

  • Increase the approval rate for the customer acquisition's journey
  • Develop a robust system to meet the regulatory guidelines
  • Brought forth in-depth knowledge related to product development
  • Tested product usability with UX research and Design team
Jun 2021 - Nov 2021
6 months

Product Manager

Sumup

  • Develop a KYC process for a bank product in Brazil and support other products with the onboarding requirements
  • Ensured products aligned with company strategies and goals
  • Successfully prioritized product requirements and set realistic expectations in regards to development and timeline
Nov 2019 - Jun 2021
1 year 8 months

Associate Product Manager

Sumup

  • Improve the onboarding experience for new customers implementing a face id technology
  • Support the fraud team with new products launch
  • Assisted Senior Product Manager with all tasks related to the successful Portuguese launching of products
Oct 2018 - Nov 2019
1 year 2 months

English Training Analyst

Sumup

  • Structure the training area for CX team in Brazil
  • Develop dashboards to follow up support's team performance and train them to reach the business kpis
  • Implement a training tools to scale up the operations team
  • Support the launch of new products with training sessions

Summary

Skilled and experienced Product Manager with experience in product acquisition, KYC, internal tools, discovery techniques, and the overall management of a product's life from conception to fruition.

Skills

  • Customer Service
  • Leadership
  • Agile Project Management
  • Discovery Techniques
  • Business Analysis

Languages

Portuguese
Native
English
Advanced

Education

Aug 2013 - Jul 2017

Fumec's University

Bachelor's Degree · Environmental Engineering · Belo Horizonte, Brazil

Certifications & licenses

Technology For Product Managers

Linkedin

Hello Design Thinking

IDEO U

6D (The Six Disciplines Of Breakthrough Learning)

6Ds Brasil

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