Mariana (Silva) Martins
Senior Product Manager
Experience
Jun 2022 - Present
3 years 2 months Berlin, Germany
Senior Product Manager
Taxfix
- Develop an internal tool to optimize the operational process;
- Responsible for relevant KPIs on operational costs and gross profit of the product;
Nov 2021 - Jun 2022
8 monthsProduct Manager
Nubank
- Increase the approval rate for the customer acquisition's journey.
- Develop a robust system to meet the regulatory guidelines.
- Brought forth in-depth knowledge related to product development.
- Tested product usability with UX research and Design team.
Jun 2021 - Nov 2021
6 monthsProduct Manager
Sumup
- Develop a KYC process for a bank product in Brazil and support other products with the onboarding requirements.
- Ensured products aligned with company strategies and goals.
- Successfully prioritized product requirements and set realistic expectations in regards to development and timeline.
Nov 2019 - Jun 2021
1 year 8 monthsAssociate Product Manager
Sumup
- Improve the onboarding experience for new customers implementing an face id technology
- Support the fraud team with new products launch.
- Assisted Senior Product Manager with all tasks related to the successful launching of products.
Oct 2018 - Nov 2019
1 year 2 monthsTraining Analyst
Sumup
- Structure the training are for CX team in Brazil.
- Develop dashboards to followup support's team performance and train them to reach the business kpis.
- Implement a training tools to scale up the operations team.
- Support the launch of new products with training sessions.
Summary
Skilled and experienced Product Manager with experience in product acquisition, KYC, internal tools, discovery techniques, and the overall management of a product's life from conception to fruition.
Languages
English
Advanced
Portuguese
Advanced
Education
Jan 2020 - Jul 2020
Tera
User Experience Design
Aug 2017 - Jul 2013
Fumec's University
Bachelor's Degree · Environmental Engineering · Brazil
Certifications & licenses
Technology for Product Managers
Hello Design Thinking
IDEO U
6D (The Six Disciplines of Breakthrough Learning)
6Ds Brasil
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