Mariana (Silva) Martins

Senior Product Manager

Berlin, Germany

Experience

Jun 2022 - Present
3 years 2 months
Berlin, Germany

Senior Product Manager

Taxfix

  • Develop an internal tool to optimize the operational process;
  • Responsible for relevant KPIs on operational costs and gross profit of the product;
Nov 2021 - Jun 2022
8 months

Product Manager

Nubank

  • Increase the approval rate for the customer acquisition's journey.
  • Develop a robust system to meet the regulatory guidelines.
  • Brought forth in-depth knowledge related to product development.
  • Tested product usability with UX research and Design team.
Jun 2021 - Nov 2021
6 months

Product Manager

Sumup

  • Develop a KYC process for a bank product in Brazil and support other products with the onboarding requirements.
  • Ensured products aligned with company strategies and goals.
  • Successfully prioritized product requirements and set realistic expectations in regards to development and timeline.
Nov 2019 - Jun 2021
1 year 8 months

Associate Product Manager

Sumup

  • Improve the onboarding experience for new customers implementing an face id technology
  • Support the fraud team with new products launch.
  • Assisted Senior Product Manager with all tasks related to the successful launching of products.
Oct 2018 - Nov 2019
1 year 2 months

Training Analyst

Sumup

  • Structure the training are for CX team in Brazil.
  • Develop dashboards to followup support's team performance and train them to reach the business kpis.
  • Implement a training tools to scale up the operations team.
  • Support the launch of new products with training sessions.

Summary

Skilled and experienced Product Manager with experience in product acquisition, KYC, internal tools, discovery techniques, and the overall management of a product's life from conception to fruition.

Languages

English
Advanced
Portuguese
Advanced

Education

Jan 2020 - Jul 2020

Tera

User Experience Design

Aug 2017 - Jul 2013

Fumec's University

Bachelor's Degree · Environmental Engineering · Brazil

Certifications & licenses

Technology for Product Managers

Linkedin

Hello Design Thinking

IDEO U

6D (The Six Disciplines of Breakthrough Learning)

6Ds Brasil