Marharyta V.
E-commerce Operations Specialist / Team Lead
Experience
E-commerce Operations Specialist / Team Lead
KMA.biz
- Built and led a team of 10, creating training materials and structured workflows that improved efficiency and accountability.
- Streamlined processes and introduced weekly reporting, shortening workflows and reducing issue resolution times.
- Coordinated cross-functional projects, including the development of Telegram bots that automated customer interactions and key tasks.
- Launched 100+ new SKUs in Nutra and Cosmetics, contributing to monthly revenue growth to over €1.5M.
Marketplace Manager
KMA.biz
- Launched and managed marketplace accounts from scratch, creating product listings and technical specifications that ensured compliance and strong positioning.
- Introduced SEO optimization and performance analytics, helping drive sales growth and more informed decision-making.
- Planned logistics and inventory forecasting, reducing delays and improving product availability.
- Selected product categories (Nutra, Cosmetics, Consumer Goods) and executed go-to-market strategies that expanded the portfolio and boosted revenue.
- Delivered full-cycle customer support and resolved operational issues, strengthening retention and satisfaction.
Summary
E-commerce Operations Specialist with strong experience in marketplace management, team leadership, and cross-functional coordination. Skilled in building and optimizing processes, leading teams, and supporting online sales growth. Worked with Nutra, Cosmetics, and physical products across major European marketplaces. Proficient in using analytics platforms and digital tools to drive performance and efficiency. Quick to adapt to new tools, markets, and product categories. I am a fast learner, quick to navigate new environments and processes. I consider people the highest value in any business process and believe that only in a well-organized, friendly, and fulfilling environment is it possible to achieve the best results for a business or any project.
Skills
Marketplace Management
Team Leadership
Process Optimization
Cross-functional Coordination
Project Management (Agile, Scrum Basics, Time & Resource Planning)
Customer Support
Seo Optimization
Sales Analytics
Logistics Planning
Microsoft Office Suite
Google Sheets
Shopify
Amazon Seller Central
Jira
Trello
Notion
Slack
Languages
Education
V. N. Karazin Kharkiv National University
Bachelor in Culturology · Culturology · Kharkiv, Ukraine
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