Manuel K. - Project Manager

Essen, Germany

Experience

Jun 2024 - Present

1 year 3 months

Essen, Germany

Managed Europe-wide IT infrastructure projects as part of Groupwide Services (GWS), from planning to implementation.
Focused on migrating and integrating IT service providers and transforming IT systems and services across multiple locations.
Conducted migration projects, especially for M365 services (SharePoint, Teams, OneDrive, Exchange) and Modern Workplace rollouts.
Worked closely with stakeholders and subject-matter experts in international projects to gather and implement requirements.
Managed risks, dependencies, and corrective actions in complex IT environments.
Regularly reported on the progress of major transformation projects, ensuring budget and schedule compliance.
Planned and coordinated international travel for project meetings and on-site implementations.

Jan 2024 - Apr 2024

4 months

Laupheim, Germany

Provided technical support for Microsoft Client OS (Win7, 10, 11) in a corporate environment.
Handled software and hardware issues, supported network and server smart-hand requests.
Defined and tracked milestones (project progress monitoring).
Implemented effective patch management and network solutions.
Collaborated with team members to improve service levels and project outcomes.
Supported Office 365.
Performed IT asset management using SAP, including inventory management and asset valuation.

Mar 2022 - Jun 2024

2 years 4 months

Remote

Managed Solistaro, a remote game company, overseeing strategic direction and business development in a distributed team setting.
Planned and controlled projects; defined project goals.
Established and structured the project organization.
Defined and tracked milestones (project progress monitoring).
Led a remote, multidisciplinary team of 12 game developers, including senior managers.
Fostered a culture of collaboration and innovation across global locations (USA, Germany, Spain, UK).
Developed and implemented business plans to drive growth and profitability in a remote work environment.
Gathered and aligned requirements with departments and experts.
Built and maintained remote partnerships and relationships with clients, vendors, and other stakeholders.
Monitored Solistaro’s financial performance and implemented cost-saving and efficiency measures in a remote setting.
Managed change, risk, and dependencies.
Successfully delivered an MVP (Minimum Viable Product).
Negotiated with external vendors to ensure efficient collaboration and service delivery.
Provided regular reports (status, progress, results, etc.).
Used Jira, Confluence, Trello, Miro, and other tools for collaboration, project management, and team organization.

Nov 2021 - Nov 2023

2 years 1 month

Donauworth, Germany

Defined project goals
Established and structured the project organization
Planned and controlled projects
Gathered and aligned requirements with departments and experts
Defined and tracked milestones (project progress monitoring)
Provided technical support for Microsoft Client OS (Win7, 10, 11) in a corporate environment
Managed Active Directory services, DHCP, DNS, and resolved hardware issues
Handled software and hardware problems, supported network and server smart-hand requests
Implemented effective patch management and network solutions
Collaborated with team members to improve service levels and project outcomes
Planned, led, and executed a PC refresh (replacement of 3000 devices)
Advised and coordinated with internal and external service providers
Managed change control
Gained hands-on experience with IMAC, VIP, and repairs
Provided regular reports (status, progress, results, etc.)
Supported G Suite and Office 365
Deployed software via SCCM and MECM
Used ServiceNow and Jira for ticket management
Used Confluence for team collaboration and documentation
Reduced ticket backlog from 1000 to 200
Advised the IT team to improve service level agreements (SLAs) from several weeks to a maximum of 5 days