Manuel Kunze - Project Manager

Recommended expert

Essen, Germany

Experience

Jun 2024 - Present

1 year 8 months

Essen, Germany

Leading Europe-wide IT infrastructure projects as part of Groupwide Services (GWS), from planning to implementation.
Focusing on the migration and integration of IT service providers as well as the transformation of IT systems and services across multiple locations.
Executing migration projects, especially for M365 services (SharePoint, Teams, OneDrive, Exchange) and modern workplace rollouts.
Working closely with stakeholders and subject matter experts in international projects to identify and implement requirements.
Managing risks, dependencies, and corrective actions in complex IT landscapes.
Regularly reporting on the progress of large transformation projects, ensuring budget and timeline compliance.
Planning and coordinating international travel for project meetings and on-site implementations.

Jan 2024 - Apr 2024

4 months

Laupheim, Germany

Technical support for Microsoft client OS (Win7, 10, 11) in a corporate environment.
Troubleshooting software and hardware issues and providing network and server smart-hands support.
Defining and tracking milestones (project progress monitoring).
Implementing effective patch management and network solutions.
Collaborating with team members to improve service levels and project outcomes.
Supporting Office 365.
Conducting IT asset management using SAP, including warehouse management and inventory evaluation.

Mar 2022 - Jun 2024

2 years 4 months

Remote

Managing Solistaro, a remote game company, and being responsible for strategic direction and business development in a distributed team environment.
Planning and controlling projects; defining project goals.
Setting up and structuring the project organization.
Defining and tracking milestones (project progress monitoring).
Leading a remote-based, multidisciplinary team of 12 game developers, including senior managers.
Promoting a culture of collaboration and innovation across multiple global locations (USA, Germany, Spain, England).
Developing and implementing business plans to drive growth and profitability in a remote work environment.
Gathering and aligning requirements with departments/experts.
Building and maintaining remote partnerships and relationships with clients, suppliers, and other stakeholders.
Monitoring Solistaro's financial performance and implementing measures to reduce costs and improve efficiency in a remote setting.
Managing change, risk, and dependencies.
Successfully completing a minimum viable product (MVP).
Negotiating with external service providers to ensure efficient collaboration and service delivery.
Regular reporting (status, progress, outcomes, etc.).
Using Jira, Confluence, Trello, Miro, and other tools for collaboration, project management, and team organization.

Nov 2021 - Nov 2023

2 years 1 month

Donauworth, Germany

Defining project goals.
Setting up and structuring the project organization.
Planning and controlling projects.
Gathering and aligning requirements with departments/experts.
Defining and tracking milestones (project progress monitoring).
Providing technical support for Microsoft client OS (Win7, 10, 11) in a corporate environment.
Managing Active Directory services, DHCP, DNS, and troubleshooting hardware issues.
Troubleshooting software and hardware problems and providing network and server smart-hands support.
Implementing effective patch management and network solutions.
Collaborating with team members to improve service levels and project outcomes.
Planning, leading, and executing a PC refresh (replacement of 3,000 devices).
Advising and coordinating with internal and external service providers.
Managing changes.
Hands-on experience in IMAC, VIP, and repairs.
Regular reporting (status, progress, outcomes, etc.).
Supporting G Suite and Office 365.
Deploying software via SCCM and MECM.
Using ServiceNow and Jira for ticket management.
Using Confluence for collaboration and documentation within the team.
Reducing the ticket backlog from 1,000 to 200.
Advising the IT team to improve service level agreements (SLAs) from several weeks to a maximum of 5 days.