Malek Manai-Huber - International Key Account Manager After Sales

Q: Where is Malek based?

Malek is based in Hamburg, Germany and prefers 100% remote projects.

Q: What languages does Malek speak?

Malek speaks the following languages: Arabic (Native), German (Native), English (Advanced), French (Intermediate) .

Q: How many years of experience does Malek have?

Malek has at least 16 years of experience. During this time, Malek has worked in at least 5 different roles and for 7 different companies . The average length of individual experience is 2 years and 3 months . Note that Malek may not have shared all experience and actually has more experience.

Q: What is Malek's latest experience?

Malek's most recent position is International Key Account Manager After Sales at Jungheinrich Service & Parts AG & Co. KG .

Q: What companies has Malek worked for in recent years?

In recent years, Malek has worked for Jungheinrich Service & Parts AG & Co. KG .

Q: Which industries is Malek most experienced in?

Malek is most experienced in industries like Transportation and Logistics , Manufacturing , and Construction . Malek also has some experience in Metals and Mining and Retail .

Q: Which business areas is Malek most experienced in?

Malek is most experienced in business areas like Sales , Customer Service , and Operations . Malek also has some experience in Logistics and Supply Chain Management .

Q: Which industries has Malek worked in recently?

Malek has recently worked in industries like Transportation and Logistics and Manufacturing .

Q: Which business areas has Malek worked in recently?

Malek has recently worked in business areas like Customer Service and Sales .

Recommended expert

Hamburg, Germany

Experience

Dec 2020 - Present

5 years 3 months

Hamburg, Germany

International Key Account Manager After Sales

Jungheinrich Service & Parts AG & Co. KG

Strategic development of defined key accounts in all after-sales matters
Close collaboration with Key Account department
Creation, alignment, and coordination of international after-sales conditions
Preparation and negotiation of international framework agreements
Accountability for achieving sales targets
Support of countries in the introduction and implementation of framework agreements
Conducting after-sales revenue and performance checks for key accounts
Organization of international selling team for optimal customer management
Support and management of sales affiliates and customers on-site

Oct 2017 - Nov 2020

3 years 2 months

Vienna, Austria

Contract Manager

Jungheinrich Austria

Structured planning and management of own scope of activities
Preparation and conduct of customer meetings
Demonstration and presentation of the quality of Jungheinrich products
Analysis and comprehension of the customer’s business environment
Increase in sales by offering full service, maintenance contracts, energy packages, batteries, repairs
Expansion of customer relationships through consistent proposal solutions
Resolution of issues and handling of complaints to build customer trust
Generation of revenue and contract share quotas, fostering long-term relationships
Acting as a liaison between the customer and internal teams

Mar 2014 - Sep 2017

3 years 7 months

Vienna, Austria

Technical Consultant

Komatsu Europe Dealer – Construction, Mining and Utility

Technical consultation and independent proposal development
Extraction of information and conversion into current customer needs
Monitoring of delivery times and all necessary requirements
First class customer support and individual development of problem-solving strategies for both the customer and the company
Presentation of developed solutions and concepts to the customer
Strong closing abilities and negotiation skills while considering predetermined profit margins
Demonstrating intercultural competency with international clients
Leading communication with the customer and responsible for customer acquisition and retention
Independently devising presales and after-sales management measures

Jul 2011 - Feb 2014

2 years 8 months

Vienna, Austria

Technical Sales Consultant – Inside Sales

Hilti Austria Gesellschaft m.b.H.

Management of a sales territory in the internal sales department
Acting as the primary contact for the customer
Creating offers for a defined branch with the required tools
Understanding and communicating the benefits and added value of the product range to the customer
Offering system solutions and promoting marketing incentives
Collaboration with the globally operating Hilti market organizations

Mar 2010 - Jul 2010

5 months

Vienna, Austria

Intern

Bauhaus Wien

Temporary assistance in daily operations
Stocking shelves
Preparation of goods for promotion during special events

Dec 2009 - Feb 2010

3 months

Switzerland

Intern

Swarovski AG

Shift work in the warehouse
Packing and commissioning

Dec 2008 - Jul 2009

8 months

Austria

Intern

Logwin AG

Organization of goods delivery
Picking and packing
Participation in obsolescence planning

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Transportation (9 years), Manufacturing (8.5 years), Construction (6 years), Metals and Mining (3.5 years), and Retail (0.5 years).

Transportation

Manufacturing

Construction

Metals and Mining

Retail

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Sales (14.5 years), Customer Service (12 years), Operations (4.5 years), Logistics (1 year), and Supply Chain Management (0.5 years).

Sales

Customer Service

Operations

Logistics

Supply Chain Management

Skills

Sap Hana
Microsoft Dynamics
Microsoft Office - Excel, Word, Powerpoint

Languages

Arabic

Native

German

Native

English

Advanced

French

Intermediate

Education

Sep 2015 - Jul 2018

University of Applied Sciences of BFI Vienna

Bachelor of Arts, Technical Sales Management · Technical Sales Management · Vienna, Austria

Sep 2003 - Jun 2008

Academic High School

High School Diploma, Scientific Branch · Scientific Branch · Austria

Profile

Created

August 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Malek based?

Malek is based in Hamburg, Germany and prefers 100% remote projects.

What languages does Malek speak?

Malek speaks the following languages: Arabic (Native), German (Native), English (Advanced), French (Intermediate).

How many years of experience does Malek have?

Malek has at least 16 years of experience. During this time, Malek has worked in at least 5 different roles and for 7 different companies. The average length of individual experience is 2 years and 3 months. Note that Malek may not have shared all experience and actually has more experience.

What roles would Malek be best suited for?

Based on recent experience, Malek would be well-suited for roles such as: International Key Account Manager After Sales, Contract Manager, Technical Consultant.

What is Malek's latest experience?

Malek's most recent position is International Key Account Manager After Sales at Jungheinrich Service & Parts AG & Co. KG.

What companies has Malek worked for in recent years?

In recent years, Malek has worked for Jungheinrich Service & Parts AG & Co. KG.

Which industries is Malek most experienced in?

Malek is most experienced in industries like Transportation and Logistics, Manufacturing, and Construction. Malek also has some experience in Metals and Mining and Retail.

Which business areas is Malek most experienced in?

Malek is most experienced in business areas like Sales, Customer Service, and Operations. Malek also has some experience in Logistics and Supply Chain Management.

Which industries has Malek worked in recently?

Malek has recently worked in industries like Transportation and Logistics and Manufacturing.

Which business areas has Malek worked in recently?

Malek has recently worked in business areas like Customer Service and Sales.

What is Malek's education?

Malek holds a Bachelor in Technical Sales Management from University of Applied Sciences of BFI Vienna.

What is the availability of Malek?

Malek is immediately available part-time for suitable projects.

What is the rate of Malek?

Malek's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.