Malek Manai-huber - International Key Account Manager After Sales

Hamburg, Germany

Experience

Dec 2020 - Present

5 years 2 months

Hamburg, Germany

Strategic development of defined key accounts in all after-sales matters
Close collaboration with Key Account department
Creation, alignment, and coordination of international after-sales conditions
Preparation and negotiation of international framework agreements
Accountability for achieving sales targets
Support of countries in the introduction and implementation of framework agreements
Conducting after-sales revenue and performance checks for key accounts
Organization of international selling team for optimal customer management
Support and management of sales affiliates and customers on-site

Oct 2017 - Nov 2020

3 years 2 months

Vienna, Austria

Structured planning and management of own scope of activities
Preparation and conduct of customer meetings
Demonstration and presentation of the quality of Jungheinrich products
Analysis and comprehension of the customer’s business environment
Increase in sales by offering full service, maintenance contracts, energy packages, batteries, repairs
Expansion of customer relationships through consistent proposal solutions
Resolution of issues and handling of complaints to build customer trust
Generation of revenue and contract share quotas, fostering long-term relationships
Acting as a liaison between the customer and internal teams

Mar 2014 - Sep 2017

3 years 7 months

Vienna, Austria

Technical consultation and independent proposal development
Extraction of information and conversion into current customer needs
Monitoring of delivery times and all necessary requirements
First class customer support and individual development of problem-solving strategies for both the customer and the company
Presentation of developed solutions and concepts to the customer
Strong closing abilities and negotiation skills while considering predetermined profit margins
Demonstrating intercultural competency with international clients
Leading communication with the customer and responsible for customer acquisition and retention
Independently devising presales and after-sales management measures

Jul 2011 - Feb 2014

2 years 8 months

Vienna, Austria

Management of a sales territory in the internal sales department
Acting as the primary contact for the customer
Creating offers for a defined branch with the required tools
Understanding and communicating the benefits and added value of the product range to the customer
Offering system solutions and promoting marketing incentives
Collaboration with the globally operating Hilti market organizations