Malek M.
International Key Account Manager
Experience
Dec 2020 - Present
4 years 9 monthsHamburg, Germany
International Key Account Manager After Sales
Jungheinrich Service & Parts AG & Co. KG
- Leading the strategic development of the after-sales business to build and strengthen sustainable business relationships
- Working closely with the key account new business department to identify and open up new business opportunities
- Creating, aligning, and coordinating international after-sales terms and conditions
- Successfully preparing and negotiating international framework agreements to optimize terms and ensure long-term partnerships
- Taking full responsibility for meeting customer targets through strategic management and implementation of effective actions
- Proactively supporting national managing directors in the rollout and implementation of framework agreements to comply with customer terms
- Conducting comprehensive sales and performance reviews for responsible key accounts to ensure profitable business performance
- Providing personal support to Jungheinrich sales companies, dealers, and customers on site to build close relationships and meet individual customer needs
Oct 2017 - Nov 2020
3 years 2 monthsVienna, Austria
Service Consultant
Jungheinrich VertriebsgesmbH Österreich
- Precisely planning and effectively managing the area of responsibility to meet clear goals and deliver outstanding results
- Skillfully preparing and conducting focused consulting meetings to understand customer needs and offer tailored solutions
- Convincingly presenting the quality of the Jungheinrich portfolio to customers
- Analyzing customers' business environment and consistently implementing measures to help partners reach their goals effectively
- Increasing sales through targeted selling strategies and customer care
- Proactively expanding customer relationships with innovative solution proposals to strengthen long-term partnerships and continuously improve the customer experience
- Building an effective communication bridge between external customers and internal departments to ensure timely and efficient handling of customer concerns
Mar 2014 - Sep 2017
3 years 7 monthsVienna, Austria
Technical Consultant
Kuhn Baumaschinen GmbH
- Conducting technical consultation meetings and independently creating customized offers to accurately capture and meet customer needs
- Actively analyzing requirements to gain a deep understanding of current customer demands and turn them into solutions
- Providing first-class customer service and developing tailored problem-solving approaches for clients and the company
- Convincingly presenting developed solutions and concepts to clients to create transparency, build trust, and enable successful implementation
- Strong closing skills and negotiation confidence while considering the defined profit margin to achieve profitable deals and maximize profitability
- Using intercultural competence when dealing with international customers to bridge cultural differences and ensure successful collaboration
Jul 2011 - Feb 2014
2 years 8 monthsVienna, Austria
Technical Inside Sales Consultant
Hilti Austria Gesellschaft m.b.H.
- Providing dedicated support for a defined sales territory in the inside sales department to effectively meet customer needs and build long-term relationships
- Acting as the main point of contact for customers to establish trust and ensure top-notch customer service
- Actively presenting system solutions and promoting marketing incentives to fully meet customer needs and strengthen product market presence
- Collaborating effectively with Hilti's global market organizations to leverage synergies, share best practices, and support a global business strategy
Mar 2010 - Jul 2010
5 monthsVienna, Austria
Intern
Bauhaus Wien
- Assisting with daily store operations
- Stocking merchandise
- Preparing products for promotions
Dec 2009 - Feb 2010
3 monthsSwitzerland
Intern
Swarovski AG
- Shift work in the warehouse
- Packing and order picking
Dec 2008 - Jul 2009
8 monthsAustria
Intern
Logwin AG
- Organizing goods deliveries
- Order picking
- Assisting in obsolescence planning
- Organizing follow-up deliveries
Summary
I have built my career around developing and strengthening lasting business relationships through ethical practices and personal commitment. My work in after sales management, technical consulting, and customer service has taught me the importance of understanding both the technical and human sides of the business. Throughout my roles at Jungheinrich, Kuhn Baumaschinen, Hilti, and others, I have focused on tailoring solutions to meet customers' individual needs.
I excel in strategic planning, international negotiations, and effective account management. My experiences have equipped me to identify new business opportunities and deliver value across diverse industries. I bring a proven track record of successfully enhancing revenue and fostering long-term partnerships.
Languages
Arabic
NativeGerman
NativeEnglish
AdvancedFrench
IntermediateEducation
Sep 2015 - Jul 2018
University of Applied Sciences of BFI Vienna
Bachelor of Arts · Technical Sales Management · Vienna, Austria
Sep 2003 - Jun 2008
Academic High School
High School Diploma · Scientific Branch · Austria
Certifications & licenses
Change management Facilitator
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