Recommended expert

Kentaro Maki

Country Manager

Kentaro Maki
Rīga, Latvia

Experience

Feb 2025 - Present
1 year 1 month
Riga, Latvia

Country Manager

The Whykingz

  • GEO marketing
  • Strategy making for Japan market
  • New branding
  • Site improvement
  • Coordination with marketing, affiliate, content, developer teams
  • Optimization of contents for Japan locale
Feb 2024 - Feb 2025
1 year 1 month
Msida, Malta

Senior Risk & Fraud Analyst

Bally’s Interactive

  • Monitoring agent tasks and team KPIs
  • Organizing task splits to ensure smooth daily operation of the risk team
  • Assisting management and checking quality of analysts
  • Sharing issues and making improvements on procedures
  • Cooperating with other divisions such as customer support, AML, responsible gaming, payment
May 2023 - Feb 2024
10 months
Msida, Malta

KYC Team Lead

Bally’s Interactive

  • Managing KYC team and organizing daily tasks
  • Assisting risk manager and cooperating closely with risk team leads, customer support leads, and other colleagues
  • Assessing performance of the team and conducting QA and coaching
  • Holding one-to-one meetings on a monthly basis
  • Suggesting improvements to management and acting as escalation point between agents and top management
Nov 2020 - May 2023
2 years 7 months
Msida, Malta

Risk & Fraud Analyst

Bally’s Interactive

  • Handling daily withdrawals and KYCs for customers
  • Dealing with chargeback cases
  • Preparing daily risk reports using Excel, Tableau, and back-office tools
  • Mitigating risks of company loss and T&Cs breaching
Feb 2020 - Apr 2020
3 months
St. Julian's, Malta

Customer Support Representative

Come On Group

  • Handling customer issues escalated from second line of a third-party partner
  • Answering Japanese-related internal questions from departments such as payment, responsible gaming, marketing
  • Cooperating closely with marketing, affiliate, and country managers
Nov 2018 - Sep 2019
11 months
Athens, Greece

Dropbox Customer Support Desk

Teleperformance Greece

  • Providing robust support to Japanese native customers via email, chat, and phone
  • Collaborating with divisions such as enterprise, tech specialist, restoration
  • Escalating to higher tier in Dublin and keeping customers updated
  • Participating in daily meetings with supervisors and team members to improve KPIs
Apr 2016 - Mar 2017
1 year
Toronto, Canada

Associate (Part time)

Sobeys High Park Express

  • Maintaining floors and refilling food and grocery packages
  • Assisting grocery manager and store manager
  • Answering questions from mainly Canadian customers

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (3.5 years), Advertising (1 year), Banking and Finance (1 year), Professional Services (1 year), and Retail (1 year).

Information Technology
Advertising
Banking and Finance
Professional Services
Retail

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Operations (5 years), Customer Service (3.5 years), Finance (2.5 years), Quality Assurance (2 years), and Marketing (1 year).

Operations
Customer Service
Finance
Quality Assurance
Marketing

Summary

Experience in CDD, fraud prevention, KYC, customer support, CRM, localization and optimization.

Skills

  • Ms Office (Word, Excel, Onenote, Power Point)
  • Google Spreadsheet (Data Analytics)
  • Tableau (Bi Tools)
  • Power Bi
  • Dropbox (Cloud)
  • Ms Teams
  • Slack
  • Google Hangouts (Office Communication)
  • Zendesk
  • Vault (Jira)
  • Oracle
  • Monday.com
  • Asana

Languages

Japanese
Native
English
Advanced

Education

Sep 2017 - Feb 2019

KU Leuven

Master of European Studies · European Studies · Leuven, Belgium

Apr 2013 - Mar 2015

Hitotsubashi University

Master of Business Administration · Business Administration · Kunitachi, Japan

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Kentaro based?

Kentaro is based in Rīga, Latvia.

What languages does Kentaro speak?

Kentaro speaks the following languages: Japanese (Native), English (Advanced).

How many years of experience does Kentaro have?

Kentaro has at least 7 years of experience. During this time, Kentaro has worked in at least 7 different roles and for 5 different companies. The average length of individual experience is 1 year. Note that Kentaro may not have shared all experience and actually has more experience.

What roles would Kentaro be best suited for?

Based on recent experience, Kentaro would be well-suited for roles such as: Country Manager, Senior Risk & Fraud Analyst, KYC Team Lead.

What is Kentaro's latest experience?

Kentaro's most recent position is Country Manager at The Whykingz.

What companies has Kentaro worked for in recent years?

In recent years, Kentaro has worked for The Whykingz and Bally’s Interactive.

Which industries is Kentaro most experienced in?

Kentaro is most experienced in industries like Information Technology (IT), Advertising, and Retail. Kentaro also has some experience in Professional Services, Banking and Finance, Media, and Entertainment and Publishing.

Which business areas is Kentaro most experienced in?

Kentaro is most experienced in business areas like Operations, Customer Service, and Finance. Kentaro also has some experience in Quality Assurance (QA) and Marketing.

Which industries has Kentaro worked in recently?

Kentaro has recently worked in industries like Information Technology (IT), Advertising, and Banking and Finance.

Which business areas has Kentaro worked in recently?

Kentaro has recently worked in business areas like Operations, Finance, and Customer Service.

What is Kentaro's education?

Kentaro holds a Master in European Studies from KU Leuven and a Master in Business Administration from Hitotsubashi University.

What is the availability of Kentaro?

Kentaro is immediately available full-time for suitable projects.

What is the rate of Kentaro?

Kentaro's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Kentaro?

To hire Kentaro, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

800
600
400
200
Market avg: 450-610 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.