Recommended expert
Kentaro Maki
Country Manager
Experience
Feb 2025 - Present
1 year 1 monthRiga, Latvia
Country Manager
The Whykingz
- GEO marketing
- Strategy making for Japan market
- New branding
- Site improvement
- Coordination with marketing, affiliate, content, developer teams
- Optimization of contents for Japan locale
Feb 2024 - Feb 2025
1 year 1 monthMsida, Malta
Senior Risk & Fraud Analyst
Bally’s Interactive
- Monitoring agent tasks and team KPIs
- Organizing task splits to ensure smooth daily operation of the risk team
- Assisting management and checking quality of analysts
- Sharing issues and making improvements on procedures
- Cooperating with other divisions such as customer support, AML, responsible gaming, payment
May 2023 - Feb 2024
10 monthsMsida, Malta
KYC Team Lead
Bally’s Interactive
- Managing KYC team and organizing daily tasks
- Assisting risk manager and cooperating closely with risk team leads, customer support leads, and other colleagues
- Assessing performance of the team and conducting QA and coaching
- Holding one-to-one meetings on a monthly basis
- Suggesting improvements to management and acting as escalation point between agents and top management
Nov 2020 - May 2023
2 years 7 monthsMsida, Malta
Risk & Fraud Analyst
Bally’s Interactive
- Handling daily withdrawals and KYCs for customers
- Dealing with chargeback cases
- Preparing daily risk reports using Excel, Tableau, and back-office tools
- Mitigating risks of company loss and T&Cs breaching
Feb 2020 - Apr 2020
3 monthsSt. Julian's, Malta
Customer Support Representative
Come On Group
- Handling customer issues escalated from second line of a third-party partner
- Answering Japanese-related internal questions from departments such as payment, responsible gaming, marketing
- Cooperating closely with marketing, affiliate, and country managers
Nov 2018 - Sep 2019
11 monthsAthens, Greece
Dropbox Customer Support Desk
Teleperformance Greece
- Providing robust support to Japanese native customers via email, chat, and phone
- Collaborating with divisions such as enterprise, tech specialist, restoration
- Escalating to higher tier in Dublin and keeping customers updated
- Participating in daily meetings with supervisors and team members to improve KPIs
Apr 2016 - Mar 2017
1 yearToronto, Canada
Associate (Part time)
Sobeys High Park Express
- Maintaining floors and refilling food and grocery packages
- Assisting grocery manager and store manager
- Answering questions from mainly Canadian customers
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (3.5 years), Advertising (1 year), Banking and Finance (1 year), Professional Services (1 year), and Retail (1 year).
Information Technology
Advertising
Banking and Finance
Professional Services
Retail
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (5 years), Customer Service (3.5 years), Finance (2.5 years), Quality Assurance (2 years), and Marketing (1 year).
Operations
Customer Service
Finance
Quality Assurance
Marketing
Summary
Experience in CDD, fraud prevention, KYC, customer support, CRM, localization and optimization.
Skills
- Ms Office (Word, Excel, Onenote, Power Point)
- Google Spreadsheet (Data Analytics)
- Tableau (Bi Tools)
- Power Bi
- Dropbox (Cloud)
- Ms Teams
- Slack
- Google Hangouts (Office Communication)
- Zendesk
- Vault (Jira)
- Oracle
- Monday.com
- Asana
Languages
Japanese
NativeEnglish
AdvancedEducation
Sep 2017 - Feb 2019
KU Leuven
Master of European Studies · European Studies · Leuven, Belgium
Apr 2013 - Mar 2015
Hitotsubashi University
Master of Business Administration · Business Administration · Kunitachi, Japan
Profile
Created
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Frequently asked questions
Do you have questions? Here you can find further information.
Where is Kentaro based?
Kentaro is based in Rīga, Latvia.
What languages does Kentaro speak?
Kentaro speaks the following languages: Japanese (Native), English (Advanced).
How many years of experience does Kentaro have?
Kentaro has at least 7 years of experience. During this time, Kentaro has worked in at least 7 different roles and for 5 different companies. The average length of individual experience is 1 year. Note that Kentaro may not have shared all experience and actually has more experience.
What roles would Kentaro be best suited for?
Based on recent experience, Kentaro would be well-suited for roles such as: Country Manager, Senior Risk & Fraud Analyst, KYC Team Lead.
What is Kentaro's latest experience?
Kentaro's most recent position is Country Manager at The Whykingz.
What companies has Kentaro worked for in recent years?
In recent years, Kentaro has worked for The Whykingz and Bally’s Interactive.
Which industries is Kentaro most experienced in?
Kentaro is most experienced in industries like Information Technology (IT), Advertising, and Retail. Kentaro also has some experience in Professional Services, Banking and Finance, Media, and Entertainment and Publishing.
Which business areas is Kentaro most experienced in?
Kentaro is most experienced in business areas like Operations, Customer Service, and Finance. Kentaro also has some experience in Quality Assurance (QA) and Marketing.
Which industries has Kentaro worked in recently?
Kentaro has recently worked in industries like Information Technology (IT), Advertising, and Banking and Finance.
Which business areas has Kentaro worked in recently?
Kentaro has recently worked in business areas like Operations, Finance, and Customer Service.
What is Kentaro's education?
Kentaro holds a Master in European Studies from KU Leuven and a Master in Business Administration from Hitotsubashi University.
What is the availability of Kentaro?
Kentaro is immediately available full-time for suitable projects.
What is the rate of Kentaro?
Kentaro's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Kentaro?
To hire Kentaro, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
800
600
400
200
Market avg: 450-610 €
Market avg: 450-610 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar Freelancers
Discover other experts with similar qualifications and experience
Edris Kamal
View profile
Frank Noack
View profile
Christian Schmitt
View profile
Oliver Hickfang
View profile
Serkant Türemiş
View profile
Alexander Karl
View profile
Claudia Parma
View profile
Albena Kolyacheva
View profile
Nils Leseberg
View profile
Chrisabel Prischl
View profile
Jasmin Göbel
View profile
Sahra Hainke
View profile
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a Country Manager
Florian Dieterle
Project Manager Marketing
View Profile
Franz Schumann-halder
Freelance Consultant
View Profile
Carolin Sandfort
Interim Marketing Director
View Profile
Claudia Parma
Strategic Business Development / B2B Expert / International Project Manager
View Profile
Christian Hildebrandt
Senior Business Consultant, Crisis and Turnaround Manager in Marketing and Technology
View Profile
Peer Wiesner
Co-Founder
View Profile
Ingo Marx
Business Lead / Advisory
View Profile
Marcus Podorf
Fractional CMO & Interim Marketing Director
View Profile
Philippe Ruttens
Founder
View Profile
Sachie Takahashi
Digital Marketing – Japan
View Profile
Oliver Hickfang
Head of Partnerships
View Profile
Benjamin Pagel
Independent Marketing Strategy Advisor
View Profile
Nearby freelancers
Professionals working in or nearby Rīga, Latvia
Aleksandr Maskalenko
Senior Java Developer
View Profile
Gints Janelsiņš
Scrum Master
View Profile
Anatolijs Peškovs
Stainless Steel Production Dept. Director
View Profile
Džeremijs Grahoļskis
IT Technician
View Profile
Joan Moreau
COO / Operating Partner
View Profile
Dmytro Korchevnyi
Senior AI/ML Engineer
View Profile
Daniel Rukina
Senior Full Stack Developer
View Profile
Mantas Stoncius
Head of Pricing & Tender Management
View Profile
Rokas Urbon
Commercial Consultant | Fractional Sales & GTM Leadership
View Profile
Matas Kazlauskas
Senior Full Stack Engineer
View Profile
Nurlan Rustamli
Information Security Specialist
View Profile
Silver Rauk
Senior AI/ML Engineer
View Profile
