Kentaro M.
Country Manager
Experience
Feb 2025 - Present
10 monthsRiga, Latvia
Country Manager
The Whykingz
- GEO marketing and strategy making for Japan market
- New branding
- Site improvement and coordination with marketing, affiliate, content, and developer teams
- Optimization of contents for Japan locale
Feb 2024 - Feb 2025
1 year 1 monthMsida, Malta
Senior Risk & Fraud Analyst
Bally’s Interactive
- Monitoring agent tasks and team KPIs
- Organizing task splits to ensure smooth daily operation of the risk team
- Assisting management and checking quality of analysts
- Sharing issues and making improvements on procedures
- Cooperating with other divisions such as CS, AML, RG, and Payment
May 2023 - Feb 2024
10 monthsMsida, Malta
KYC Team Lead
Bally’s Interactive
- Managing KYC team and organizing daily tasks
- Assisting Risk Manager and cooperating closely with Risk Team Leads, CS leads, and other colleagues
- Assessing team performance, conducting QA and coaching, holding monthly one-to-ones
- Suggesting improvements to management and acting as escalation point between agents and top management
Nov 2020 - May 2023
2 years 7 monthsMsida, Malta
Risk & Fraud Analyst
Bally’s Interactive
- Handling daily withdrawals and KYCs for customers
- Dealing with chargeback cases
- Generating daily risk reports using Excel, Tableau, and back-office tools
- Mitigating risks of company loss and terms and conditions breaches
Feb 2020 - Apr 2020
3 monthsSt. Julian's, Malta
Customer Support Representative
Come On Group
- Handling customer issues escalated from second line of a third-party partner
- Answering Japanese-related internal questions from departments such as Payment, Responsible Gaming, and Marketing
- Cooperating closely with marketing, affiliate teams, and country managers
Nov 2018 - Sep 2019
11 monthsAthens, Greece
Dropbox customer support desk
Teleperformance Greece
- Providing support to Japanese native customers via email, chat, and phone
- Collaborating with divisions such as enterprise, tech specialists, and restoration
- Escalating to higher tiers in Dublin and keeping customers updated
- Participating in daily meetings with supervisors and team members to improve KPIs
Apr 2016 - Mar 2017
1 yearToronto, Canada
Associate (Part time)
Sobeys High Park Express
- Maintaining floors and refilling food and grocery packages
- Assisting customers, primarily Canadian, and supporting the grocery manager and store manager
Summary
Experience in CDD, fraud prevention, KYC, customer support, CRM, localization and optimization.
Languages
Japanese
NativeEnglish
AdvancedEducation
Sep 2017 - Feb 2019
KU Leuven
Master of European Studies · European Studies · Leuven, Belgium
Apr 2013 - Mar 2015
Hitotsubashi University
Master of Business Administration · Business Administration · Kunitachi, Japan
Need a freelancer? Find your match in seconds.
Try FRATCH GPT More actions
Similar Freelancers
Discover other experts with similar qualifications and experience
- English
- Deutsch
2025 © FRATCH.IO GmbH. All rights reserved.