Joshua Haas - Freelancer – Project Manager

Dortmund, Germany

Experience

Jul 2023 - Present

2 years 7 months

Dortmund, Germany

Led the project "Structuring email distribution lists" to reorganize over 600 email distribution lists and mailboxes of a multinational company, aiming to improve the efficiency and scalability of internal communication.
Conducted a thorough analysis of the existing distribution lists to identify inefficiencies and redundancies, and defined clear naming conventions and standardized processes.
Oversaw the cleanup of outdated and unnecessary distribution lists in line with the new guidelines.
Collaborated with the IT department to evaluate and implement automation solutions for dynamically updating distribution lists.
Carried out a pilot phase to validate the new processes, gather feedback, and optimize the approach for a company-wide rollout.
Defined responsibilities for maintaining and monitoring distribution lists and assigned them clearly to specific roles.
Created detailed project documentation and regular reports for management and other stakeholders.

Aug 2022 - Dec 2023

1 year 5 months

Bochum, Germany

Managed electronic charging cards and infrastructure in the EV charging area for BP/Aral.
Coordinated with various departments such as product management, project management, and the app team.
Reviewed app functionality, reported bugs, and worked with the development team.
Responsible for smooth customer onboarding processes in the in-house portal.
Assessed risks in customer onboarding to prevent data security breaches.
Led and took ownership of the customer support team.
Prepared reports on customer support performance for senior management.
Conducted regular risk analysis and reported potential issues and their impact on the support process.

Apr 2022 - Aug 2022

5 months

Düsseldorf, Germany

Built and implemented the Scrum framework from scratch.
Trained the team in Scrum principles and ensured adherence to Scrum practices and rules.
Set up new processes independently to optimize workflows and increase efficiency.
Defined and implemented suitable tools and guidelines for effective collaboration.
Managed dependencies within the team and with external stakeholders to ensure smooth project progress.
Supported cross-functional and interdisciplinary teams in delivering software projects following Scrum methods.
Ensured transparency of the team's progress and success through regular updates and management reports.
Facilitated sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Mar 2020 - Mar 2022

2 years 1 month

Kerpen, Germany

Project controlling, project scope, and cost management.
Monitored compliance with project requirements and routine reporting.
Communicated project-specific issues and required changes.
Selected, coordinated, and qualified technicians.
Logged and tracked errors.
Educated customers about error causes and provided guidance to prevent future issues.
Adhered to and implemented safety guidelines and legal regulations.

Oct 2016 - Dec 2017

1 year 3 months

Erkrath, Germany

Remote

Provided dedicated customer support (project assistance, troubleshooting via phone and remote desktop).
Assisted in project implementation.
Carefully improved the internal travel expense reporting system.
Successfully expanded the internal solution for recording and analyzing consulting services.
Actively supported the product lifecycle and quality assurance.