Joshua H. - Freelancer – Project Manager

Dortmund, Germany

Experience

Jul 2023 - Present

2 years 6 months

Dortmund, Germany

Led the "Email Distribution Structuring" project to reorganize over 600 email distribution lists and mailboxes for a multinational company, aiming to improve the efficiency and scalability of internal communication.
Conducted a comprehensive analysis of existing distribution lists to identify inefficiencies and redundancies, and defined clear naming conventions and standardized processes.
Oversaw the cleanup of outdated and unnecessary distribution lists in line with the new guidelines.
Collaborated with the IT department to evaluate and implement automation solutions for dynamically updating distribution lists.
Ran a pilot phase to validate the new processes, gather feedback, and refine the approach for company-wide rollout.
Defined responsibilities for maintaining and monitoring distribution lists and clearly assigned them to specific roles.
Prepared detailed project documentation and regular reports for management and other stakeholders.

Aug 2022 - Dec 2023

1 year 5 months

Bochum, Germany

Managed electronic charging cards and infrastructure in the EV charging area for BP/Aral.
Coordinated with departments such as product management, project management, and the app team.
Reviewed app functionality, reported bugs, and worked with the development team.
Responsible for smooth customer onboarding in the in-house portal.
Conducted risk assessments for customer onboarding to prevent data security breaches.
Led and managed the customer support team.
Created performance reports on customer support for senior management.
Performed regular risk analyses and reported potential issues and their impact on the support process.

Apr 2022 - Aug 2022

5 months

Düsseldorf, Germany

Built and introduced the Scrum framework from scratch.
Trained the team in Scrum principles and ensured adherence to Scrum practices and rules.
Independently set up new processes to optimize workflows and increase efficiency.
Defined and implemented appropriate tools and guidelines for effective collaboration.
Managed dependencies within the team and with external stakeholders to ensure smooth project progress.
Supported cross-functional and interdisciplinary teams in delivering software projects according to Scrum methods.
Ensured transparency of team progress and success through regular updates and management reports.
Facilitated sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Mar 2020 - Mar 2022

2 years 1 month

Kerpen, Germany

Project controlling, scope, and cost management
Monitored compliance with project requirements and provided regular reporting
Communicated project-specific concerns and required changes
Selected, coordinated, and qualified technicians
Recorded and tracked errors
Informed the client about error causes and provided guidance to prevent future issues
Followed and implemented safety guidelines and legal regulations

Oct 2016 - Dec 2017

1 year 3 months

Erkrath, Germany

Remote

Provided dedicated customer support (project assistance, problem-solving via phone and remote desktop connection)
Contributed to project implementation
Carefully improved internal travel expense accounting
Successfully extended the internal solution for recording and evaluating consulting services
Actively supported the product lifecycle and quality assurance