Joshua Haas
Freelancer – Project Manager
Experience
Freelancer – Project Manager
TEDI GmbH & Co. KG
- Led the project "Structuring email distribution lists" to reorganize over 600 email distribution lists and mailboxes of a multinational company, aiming to improve the efficiency and scalability of internal communication.
- Conducted a thorough analysis of the existing distribution lists to identify inefficiencies and redundancies, and defined clear naming conventions and standardized processes.
- Oversaw the cleanup of outdated and unnecessary distribution lists in line with the new guidelines.
- Collaborated with the IT department to evaluate and implement automation solutions for dynamically updating distribution lists.
- Carried out a pilot phase to validate the new processes, gather feedback, and optimize the approach for a company-wide rollout.
- Defined responsibilities for maintaining and monitoring distribution lists and assigned them clearly to specific roles.
- Created detailed project documentation and regular reports for management and other stakeholders.
Freelancer – Operational Expert
Trafineo GmbH & Co. KG
- Managed electronic charging cards and infrastructure in the EV charging area for BP/Aral.
- Coordinated with various departments such as product management, project management, and the app team.
- Reviewed app functionality, reported bugs, and worked with the development team.
- Responsible for smooth customer onboarding processes in the in-house portal.
- Assessed risks in customer onboarding to prevent data security breaches.
- Led and took ownership of the customer support team.
- Prepared reports on customer support performance for senior management.
- Conducted regular risk analysis and reported potential issues and their impact on the support process.
Agile Project Manager / Scrum Master
Appsoluts GmbH
- Built and implemented the Scrum framework from scratch.
- Trained the team in Scrum principles and ensured adherence to Scrum practices and rules.
- Set up new processes independently to optimize workflows and increase efficiency.
- Defined and implemented suitable tools and guidelines for effective collaboration.
- Managed dependencies within the team and with external stakeholders to ensure smooth project progress.
- Supported cross-functional and interdisciplinary teams in delivering software projects following Scrum methods.
- Ensured transparency of the team's progress and success through regular updates and management reports.
- Facilitated sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Project Manager
Computacenter AG & Co. OHG
- Project controlling, project scope, and cost management.
- Monitored compliance with project requirements and routine reporting.
- Communicated project-specific issues and required changes.
- Selected, coordinated, and qualified technicians.
- Logged and tracked errors.
- Educated customers about error causes and provided guidance to prevent future issues.
- Adhered to and implemented safety guidelines and legal regulations.
Internship in the Consulting & Support department
Lucom GmbH
- Provided dedicated customer support (project assistance, troubleshooting via phone and remote desktop).
- Assisted in project implementation.
- Carefully improved the internal travel expense reporting system.
- Successfully expanded the internal solution for recording and analyzing consulting services.
- Actively supported the product lifecycle and quality assurance.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (3.5 years), Retail (2.5 years), Energy (1.5 years), and Professional Services (1 year).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (7 years), Customer Service (2.5 years), Product Development (1.5 years), Quality Assurance (1 year), and Information Technology (0.5 years).
Skills
- Ms Office (Very Good Knowledge)
- Sql (Good Knowledge)
- Ms Project (Good Knowledge)
- Zendesk (Good Knowledge)
- Azure Devops (Good Knowledge)
- Jira (Good Knowledge)
- Asana (Good Knowledge)
- Common Programming Languages (Basic Knowledge)
Languages
Education
University of Applied Sciences for Business
B. Sc. in Business Informatics · Business Informatics · Mettmann, Germany
Adam-Josef-Cüppers Vocational College
Vocational training as Information Technology Assistant · Information Technology Assistant · Ratingen, Germany
Certifications & licenses
Professional Scrum Master I (PSM I)
SCRUM.ORG
Professional Scrum Product Owner I (PSPO I)
SCRUM.ORG
Project Management Trainee Program 2020
COMPUTACENTER
Profile
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