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Minneapolis, United States

Experience

Jul 2023 - Present

2 years 8 months

Minneapolis, United States

IT Consultant

Digital Alchemy Labs Inc

As an independent contractor, I specialize in delivering comprehensive IT solutions tailored to diverse client needs. My expertise includes providing robust IT support for Windows systems, streamlining system administration processes, and ensuring secure hardware decommissioning and data destruction.
Leveraging tools like Intune and SCCM, I efficiently provision and configure Windows systems to meet organizational requirements. My role demands precision, adaptability, and a commitment to optimizing technology infrastructure for seamless performance.

Dec 2022 - Jun 2023

7 months

Brooklyn Park, United States

POS/Mobility Technical Support

Target Corporation

At Target HQ Depot, my role encompassed technical support through the receipt and evaluation of technology devices across various platforms, including Point of Sale systems, mobile devices, and camera systems. I conducted damage assessments, managed inventory, and provided ServiceNow support for these devices, ensuring efficient operation and maintenance within the technological infrastructure of the organization.

Jun 2022 - Sep 2022

4 months

Minneapolis, United States

Technology Integration Analyst

Perkins & Will

During my tenure at Perkins & Will, my responsibilities included troubleshooting software and hardware issues, managing technology inventory, and executing new workstation deployment, including imaging. I also managed workstation decommissioning and secure data destruction.
I proficiently utilized proprietary asset management tools to maintain accurate records and support IT infrastructure.

Nov 2021 - Mar 2022

5 months

Minnetonka, United States

Technical Support Analyst

Medica

Entrusted with key IT responsibilities, I specialized in user account management with Active Directory and provided comprehensive troubleshooting for Windows 10 and 11 desktop systems, ensuring both software and hardware functionality.
My role extended to server support across Windows and Linux platforms.
I proficiently maintained Office 365 operations and delivered technical support for specialized, proprietary internal insurance applications.
Additionally, I managed the seamless transition of communication systems from Skype for Business to Microsoft Teams, guiding user adaptation processes.

Aug 2019 - Nov 2021

2 years 4 months

Plymouth, United States

Logistics Project Coordinator

Comm-Works

Coordinated projects and leveraged technical skills to ensure successful execution.
Managed the configuration of a diverse array of hardware, including workstations, tablets, point-of-sale systems, Cisco networking devices (routers, switches, access points), and peripheral devices (printers, scanners).
Created, interpreted, and revised comprehensive technical documentation, integrating both verbal and visual instructions to ensure consistent and accurate equipment configurations for clients.
Collaborated closely with project managers to stage and prepare materials for various projects, aligning with specific project requirements.
Focused on adhering to customer specifications and maintaining efficient workflows to achieve precise configurations, uphold the integrity of project scopes, and ensure successful project execution and technical support.

Sep 2018 - May 2019

9 months

Plymouth, United States

Technical Support Analyst

DRC

Provided robust technical support for operating systems including macOS, Linux, Windows, and Chrome OS tailored for third-party clients utilizing specialized testing platforms TASC and TABE.
Documented each client interaction within the ServiceNow incident management system to ensure accurate tracking and resolution of support cases.
Efficiently addressed and resolved a high volume of technical inquiries via telephone and email at the help desk.
Updated and maintained the internal knowledge base with the latest changes and solutions.

Oct 2017 - Sep 2018

1 year

Bloomington, United States

Technical Support Analyst

DecisionOne

Efficiently handled and resolved a high volume of technical issues from international corporate clients using Workfront/Remedy and ServiceNow ticketing software at the help desk.
Employed SCCM for remote user assistance, including system control and deployment of software and operating system updates.
Documented each support interaction in Workfront and Remedy for accurate incident tracking.
Facilitated the technical migration process from Windows 7 to Windows 10 for end-user systems.
Provided technical support and expertise for the operation of video, multimedia, and telecommunications equipment.
Offered fundamental support for SAP CRM.
Adhered to strict escalation protocols as outlined in service level agreements with three managed service customers.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (6.5 years), Transportation (2.5 years), Retail (0.5 years), Professional Services (0.5 years), Insurance (0.5 years), and Education (0.5 years).

Information Technology

Transportation

Retail

Professional Services

Insurance

Education

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (5.5 years), Logistics (2.5 years), Project Management (2.5 years), Customer Service (2 years), and Operations (0.5 years).

Information Technology

Logistics

Project Management

Customer Service

Operations

Summary

Detail-oriented IT professional with 7 years of experience in systems and network support roles. Proficient in administering various platforms and demonstrating a strong track record of troubleshooting complex technical problems. Exceptional communicator, both in writing and verbally, adept at distilling intricate software issues into easily comprehensible terms for diverse audiences. Recognized for delivering exceptional technical support and maintaining high customer satisfaction levels.

Skills

Basic Network Administration
Microsoft Office 365
Microsoft Exchange
Cisco Vpn
Windows 10
Windows 7
Audio Visual Setup
Linux
Wordpress
Android
Ios
Mac Os

Languages

English

Advanced

Education

Western Governors University

Bachelor of Science, Software Development · Software Development · Millcreek, United States

Certifications & licenses

AWS Certified Cloud Practitioner

ITIL Foundations

CompTIA A+

Profile

Created

March 2024

Last Update

February 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Jetoine based?

Jetoine is based in Minneapolis, United States.

What languages does Jetoine speak?

Jetoine speaks the following languages: English (Advanced).

How many years of experience does Jetoine have?

Jetoine has at least 8 years of experience. During this time, Jetoine has worked in at least 5 different roles and for 7 different companies. The average length of individual experience is 1 year and 1 month. Note that Jetoine may not have shared all experience and actually has more experience.

What roles would Jetoine be best suited for?

Based on recent experience, Jetoine would be well-suited for roles such as: IT Consultant, POS/Mobility Technical Support, Technology Integration Analyst.

What is Jetoine's latest experience?

Jetoine's most recent position is IT Consultant at Digital Alchemy Labs Inc.

What companies has Jetoine worked for in recent years?

In recent years, Jetoine has worked for Digital Alchemy Labs Inc, Target Corporation, Perkins & Will, Medica, and Comm-Works.

Which industries is Jetoine most experienced in?

Jetoine is most experienced in industries like Information Technology (IT), Transportation and Logistics, and Education. Jetoine also has some experience in Retail, Insurance, and Professional Services.

Which business areas is Jetoine most experienced in?

Jetoine is most experienced in business areas like Information Technology (IT), Logistics, and Project Management. Jetoine also has some experience in Customer Service and Operations.

Which industries has Jetoine worked in recently?

Jetoine has recently worked in industries like Information Technology (IT), Transportation and Logistics, and Retail.

Which business areas has Jetoine worked in recently?

Jetoine has recently worked in business areas like Information Technology (IT), Logistics, and Project Management.

What is Jetoine's education?

Jetoine holds a Bachelor in Software Development from Western Governors University.

Does Jetoine have any certificates?

Jetoine has 3 certificates. These include: AWS Certified Cloud Practitioner, ITIL Foundations, and CompTIA A+.

What is the availability of Jetoine?

Jetoine is immediately available part-time for suitable projects.

What is the rate of Jetoine?

Jetoine's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.