FRATCH

Recommended expert

Bonn, Germany

Experience

Jan 2023 - Apr 2023

4 months

Project Manager, Subproject Manager, PMO

Martinswerk GmbH / Huber Advanced Materials

Filled a short-term staffing gap for this project.
Continued multiple projects and cleared documentation backlogs.
Familiarized the support team with agile practices (self-organization, task prioritization).
Took over project control and stakeholder management.
Acted as the communication link between technical staff, users, and project owners.
Served as Agile Coach for the team.

Apr 2019 - Dec 2021

2 years 9 months

Subproject Manager, Technical Process Owner

Landespolizei NRW

Developed a centralized interview system for audio-visual recording and transitioned it into operations (details confidential).
Created concept based on user stories and legal requirements.
Supported the software vendor’s development and evaluated hardware.
Prepared tender documents, an operations concept, and a BCM concept.
Managed the rollout and supported the pilot, advising individual units.
Developed support and training concepts for support and operations teams.
Handled PMO tasks and contributed to the Data Protection Impact Assessment under GDPR and the security concept.
Advised the client on implementing agile methods within the project.

Nov 2018 - Feb 2019

4 months

Service Level Engineer

Vodafone GmbH

Tested a pilot for modern payment options (details confidential).
Developed the support model for system operations.
Managed stakeholders and arranged service delivery.
Created the associated documentation.

Sep 2018 - Feb 2019

6 months

Service Level Engineer

Vodafone GmbH

Switched the dunning system to a new payment provider and developed interfaces and processes.
Developed the support model for system operations.
Managed stakeholders and arranged service delivery.
Created the associated documentation.

Sep 2018 - Jan 2019

5 months

Service Level Engineer

Vodafone GmbH

Extended the self-service portal for business customers with a dashboard for incident overview and revamped the backend.
Developed the support model for system operations.
Managed stakeholders and arranged service delivery.
Created the associated documentation.

Sep 2018 - Jan 2019

5 months

Service Level Engineer

Vodafone GmbH

Migrated an on-premise solution for commission calculation to a service provider-hosted cloud solution due to end of life.
Created and delivered the support model for system operations.

Feb 2018 - Aug 2018

7 months

Solution Integration Manager

Vodafone GmbH

Replaced a manual workaround for SIM card swaps for enterprise-liable customers with an automated process.
Oversaw and managed the implementation (development, testing, handover to operations) into the BSS release.

Feb 2018 - Aug 2018

7 months

Solution Integration Manager

Vodafone GmbH

Introduced new marker SOCs for authentication in KIAS for employee-liable customers acting as employees of business customers.
Automated the process to set and remove the SOC.
Oversaw and managed the implementation (development, testing, handover to operations) into the BSS release.

May 2017 - Jan 2018

9 months

Subproject Manager Environment/QA

Vodafone GmbH

Migrated a system cluster to a virtual infrastructure and moved over 50,000 hardware devices.
Implemented a geo-redundant platform on virtualization clusters.
Responsible for test platforms both in-house and at the client's site.
Developed the communication relationships (KMatrix).
Single point of contact for network engineering and system operations.
PMO management and coordination of QA measures.
Created the disaster recovery plan for the production system.

May 2017 - Aug 2017

4 months

Tester

Vodafone GmbH

Conducted a proof of concept to display charging/billing and separate the rated data volume for OnNet/OffNet.
Coordinated hardware compatibility and traces in the live network.
Analyzed traces and coordinated with third-party vendors for configuration changes.
Generated test traffic for individual apps and data plans.
Documented test procedures and results.

Mar 2017 - Jun 2017

4 months

Tester

Vodafone GmbH

End-to-end tests for hardware compatibility and functionality of pure 4G calls without fallback to 2G.
Execution of test calls, live network tracing and analysis of the traces.
Collaboration with testers from other providers.

Oct 2016 - Dec 2017

1 year 3 months

Tester

Vodafone GmbH

End-to-end tests for hardware compatibility and functionality of pure 4G calls without fallback to 2G.
Execution of test calls, tracing and analysis of the traces.

Mar 2016 - Sep 2016

7 months

Subproject Manager (PreSales)

Vodafone Group Plc

Migration of a system cluster to a virtual infrastructure, as well as migration of over 50,000 hardware units (details confidential).
Presales activities with customers, suppliers and internal project stakeholders.
Requirements analysis and drafting of project structure documents.
Effort estimation, personnel planning and co-authoring of proposals.
Project costing and schedule planning.
Customer consulting.

Nov 2013 - Feb 2016

2 years 4 months

Project Manager, Environment Manager

Vodafone GmbH

Work in various roles in the test operations of Vodafone Germany (VIP Labs).
Planning and execution of internal and external projects.
Representation of the department as Environment Manager/Subproject Manager in large projects.
Consulting for internal and external clients on IN services and interface functions.
Documentation of the IN service and incident management.
Type approvals and test projects as Environment Manager.
Operation and contracting of the external service provider for maintenance and patches.
Development of the service description for IN systems and IN services in the VIPLab.

Jul 2013 - Oct 2013

4 months

Project Associate

NRW.Bank

Project support for the "Arbeitsplatz 2014" project at NRW.Bank in Düsseldorf.
Personnel planning, staffing and resource tracking.
Preparation and presentation of project documents.
Setting up a project structure on SharePoint.
Preparation of client meetings and data analysis.

Feb 2013 - Jun 2013

5 months

Rollout Coordinator

Thyssen Krupp

Management and coordination of a rollout team of 8-12 technicians at various locations in Germany.
Asset management and appointment scheduling in customer systems.
Responsibility for different rollout stages in the client's IT.
Escalation management and process adjustment.

Apr 2011 - Dec 2013

2 years 9 months

Workplace Manager

Bayer Business Services GmbH

Independent support of a customer division with about 4500 employees as a service coordinator.
Monitoring and correcting IT services.
Interface role with service delivery departments.
Process management, asset management, and PMO management.
User management and SLA reporting with customers and service delivery managers.
Escalation management and project control.
Consulting and sales of BBS IT services to the customer division.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (5.5 years), Government and Administration (2.5 years), Information Technology (2.5 years), Pharmaceutical (2.5 years), Manufacturing (0.5 years), and Banking and Finance (0.5 years).

Telecommunication

Government and Administration

Information Technology

Pharmaceutical

Manufacturing

Banking and Finance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (10 years), Project Management (9.5 years), Operations (3.5 years), Customer Service (3 years), Quality Assurance (1.5 years), and Sales (0.5 years).

Information Technology

Project Management

Operations

Customer Service

Quality Assurance

Sales

Summary

Mr. Schmalz has over 20 years of experience in the ICT industry and has been working in consulting since 2013 in various roles. His main focus is on planning, preparation, and implementation of projects of different kinds.

Thanks to his long history in diverse industries and positions, Mr. Schmalz quickly familiarizes himself with unfamiliar processes and organizations, always taking a solution- and goal-oriented approach.

He has been assigned to his clients in different roles and departments, both in project management, quality assurance, service topics, and also in product development.

Skills

Areas Of Responsibility

Project Management
Solution Design
Stream Lead

Applications

Lotus Notes
Microsoft Office
Adobe Acrobat
Adobe Photoshop
Gimp (Gnu Image Manipulation Program)
Mozilla Firefox
Wireshark
Digivod Observer

Scripting Languages

Html

Operating Systems

Microsoft Windows Xp
Microsoft Windows 7
Microsoft Windows 2000
Microsoft Windows 3.11
Microsoft Windows Nt
Microsoft Windows Nt Server
Microsoft Windows Server 2003
Ms-dos
Microsoft Windows 10
Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows Server 2008
Android

Professional Knowledge

Mobile Communications
Mobile Internet
Project Management
Project Coordination
Subproject Management
Technical Project Management
Telecommunications
Telecommunications And Mobile Services
Help/service Desk
Communication
Deputy Project Management
Service Desk
Customer Consulting
It Project Management
It Service Management (Itsm)
Rollout Management
Training Design & Delivery
Team Leadership
Project Coordination
Crisis Management
Intelligent Networks (In)
Social Web / Social Media
Telecommunication Transport Networks
Telecommunication Services
Unified Communications (Uc)
Equity And Derivatives Trading
Bid Preparation
Asset Management
Fixed Line & Mobile Network Architectures (Ss7 & Ip)
Sales
Mobile Communication Technologies
Network Engineering
Emergency And Crisis Management
Event Management
Project Leadership
Financial Consulting
Information Security
Interactive Voice Response (Ivr)
Conflict Management
Concept Development
Remedy Trouble Ticket System

Frameworks

Itil® (Information Technology Infrastructure Library)
Prince2® (Project Management)

Hardware

Digital Devices

Methodological Knowledge

Project Management
Change Management
Incident Management
It Service Management (Itil V3)
Scrum

Network Technologies

Mobile Networks
Next Generation Network (Ngn)

Standard Products

Bmc Remedy It Service Management Suite
Bmc Remedy Service Desk
Hp Openview Service Center
Hp Openview Service Manager
Mobile Networks (Gsm, Umts, Lte)

General And Social Competencies

Willingness To Learn
Ability To Learn
Communication Skills
Analytical Thinking
Teamwork
Decision-making
Flexibility
Resilience
Sense Of Responsibility
Teamwork & Independent Working Style
Responsibility
Cooperation
Commitment
Reliability
Leadership
Motivating Others
Assertiveness
Conflict Management
Presentation Skills
Moderation Skills
Negotiation And Mediation
Initiative
Innovation

Languages

German

Advanced

Education

Sep 2000 - Present

Apprenticeship as an IT Systems Electronics Technician · IT Systems Electronics Technician

Certifications & licenses

Certified ScrumMaster (CSM)

PRINCE2 ® Practitioner

PRINCE2 ® Foundation Level

ITIL® V3 Foundation

Profile

Created

September 2023

Last Update

September 2025

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Erik based?

Erik is based in Bonn, Germany.

What languages does Erik speak?

Erik speaks the following languages: German (Advanced).

How many years of experience does Erik have?

Erik has at least 11 years of experience. During this time, Erik has worked in at least 11 different roles and for 7 different companies. The average length of individual experience is 1 year and 8 months. Note that Erik may not have shared all experience and actually has more experience.

What roles would Erik be best suited for?

Based on recent experience, Erik would be well-suited for roles such as: Project Manager, Subproject Manager, PMO, Subproject Manager, Technical Process Owner, Service Level Engineer.

What is Erik's latest experience?

Erik's most recent position is Project Manager, Subproject Manager, PMO at Martinswerk GmbH / Huber Advanced Materials.

What companies has Erik worked for in recent years?

In recent years, Erik has worked for Martinswerk GmbH / Huber Advanced Materials and Landespolizei NRW.

Which industries is Erik most experienced in?

Erik is most experienced in industries like Telecommunication, Government and Public Administration, and Information Technology (IT). Erik also has some experience in Pharmaceutical, Manufacturing, and Banking and Finance.

Which business areas is Erik most experienced in?

Erik is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Erik also has some experience in Customer Service, Quality Assurance (QA), and Sales.

Which industries has Erik worked in recently?

Erik has recently worked in industries like Government and Public Administration and Manufacturing.

Which business areas has Erik worked in recently?

Erik has recently worked in business areas like Project Management and Information Technology (IT).

What is Erik's education?

Erik attended education in IT Systems Electronics Technician.

Does Erik have any certificates?

Erik has 4 certificates. Among them, these include: Certified ScrumMaster (CSM), PRINCE2 ® Practitioner, and PRINCE2 ® Foundation Level.

What is the availability of Erik?

Erik is immediately available for suitable projects.

What is the rate of Erik?

Erik's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.