Erik Schmalz

Project Manager, Subproject Manager, PMO

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Bonn, Germany

Experience

Jan 2023 - Apr 2023
4 months

Project Manager, Subproject Manager, PMO

Martinswerk GmbH / Huber Advanced Materials

  • Filled a short-term staffing gap for this project.
  • Continued multiple projects and cleared documentation backlogs.
  • Familiarized the support team with agile practices (self-organization, task prioritization).
  • Took over project control and stakeholder management.
  • Acted as the communication link between technical staff, users, and project owners.
  • Served as Agile Coach for the team.
Apr 2019 - Dec 2021
2 years 9 months

Subproject Manager, Technical Process Owner

Landespolizei NRW

  • Developed a centralized interview system for audio-visual recording and transitioned it into operations (details confidential).
  • Created concept based on user stories and legal requirements.
  • Supported the software vendor’s development and evaluated hardware.
  • Prepared tender documents, an operations concept, and a BCM concept.
  • Managed the rollout and supported the pilot, advising individual units.
  • Developed support and training concepts for support and operations teams.
  • Handled PMO tasks and contributed to the Data Protection Impact Assessment under GDPR and the security concept.
  • Advised the client on implementing agile methods within the project.
Nov 2018 - Feb 2019
4 months

Service Level Engineer

Vodafone GmbH

  • Tested a pilot for modern payment options (details confidential).
  • Developed the support model for system operations.
  • Managed stakeholders and arranged service delivery.
  • Created the associated documentation.
Sep 2018 - Feb 2019
6 months

Service Level Engineer

Vodafone GmbH

  • Switched the dunning system to a new payment provider and developed interfaces and processes.
  • Developed the support model for system operations.
  • Managed stakeholders and arranged service delivery.
  • Created the associated documentation.
Sep 2018 - Jan 2019
5 months

Service Level Engineer

Vodafone GmbH

  • Extended the self-service portal for business customers with a dashboard for incident overview and revamped the backend.
  • Developed the support model for system operations.
  • Managed stakeholders and arranged service delivery.
  • Created the associated documentation.
Sep 2018 - Jan 2019
5 months

Service Level Engineer

Vodafone GmbH

  • Migrated an on-premise solution for commission calculation to a service provider-hosted cloud solution due to end of life.
  • Created and delivered the support model for system operations.
Feb 2018 - Aug 2018
7 months

Solution Integration Manager

Vodafone GmbH

  • Replaced a manual workaround for SIM card swaps for enterprise-liable customers with an automated process.
  • Oversaw and managed the implementation (development, testing, handover to operations) into the BSS release.
Feb 2018 - Aug 2018
7 months

Solution Integration Manager

Vodafone GmbH

  • Introduced new marker SOCs for authentication in KIAS for employee-liable customers acting as employees of business customers.
  • Automated the process to set and remove the SOC.
  • Oversaw and managed the implementation (development, testing, handover to operations) into the BSS release.
May 2017 - Jan 2018
9 months

Subproject Manager Environment/QA

Vodafone GmbH

  • Migrated a system cluster to a virtual infrastructure and moved over 50,000 hardware devices.
  • Implemented a geo-redundant platform on virtualization clusters.
  • Responsible for test platforms both in-house and at the client's site.
  • Developed the communication relationships (KMatrix).
  • Single point of contact for network engineering and system operations.
  • PMO management and coordination of QA measures.
  • Created the disaster recovery plan for the production system.
May 2017 - Aug 2017
4 months

Tester

Vodafone GmbH

  • Conducted a proof of concept to display charging/billing and separate the rated data volume for OnNet/OffNet.
  • Coordinated hardware compatibility and traces in the live network.
  • Analyzed traces and coordinated with third-party vendors for configuration changes.
  • Generated test traffic for individual apps and data plans.
  • Documented test procedures and results.
Mar 2017 - Jun 2017
4 months

Tester

Vodafone GmbH

  • End-to-end tests for hardware compatibility and functionality of pure 4G calls without fallback to 2G.
  • Execution of test calls, live network tracing and analysis of the traces.
  • Collaboration with testers from other providers.
Oct 2016 - Dec 2017
1 year 3 months

Tester

Vodafone GmbH

  • End-to-end tests for hardware compatibility and functionality of pure 4G calls without fallback to 2G.
  • Execution of test calls, tracing and analysis of the traces.
Mar 2016 - Sep 2016
7 months

Subproject Manager (PreSales)

Vodafone Group Plc

  • Migration of a system cluster to a virtual infrastructure, as well as migration of over 50,000 hardware units (details confidential).
  • Presales activities with customers, suppliers and internal project stakeholders.
  • Requirements analysis and drafting of project structure documents.
  • Effort estimation, personnel planning and co-authoring of proposals.
  • Project costing and schedule planning.
  • Customer consulting.
Nov 2013 - Feb 2016
2 years 4 months

Project Manager, Environment Manager

Vodafone GmbH

  • Work in various roles in the test operations of Vodafone Germany (VIP Labs).
  • Planning and execution of internal and external projects.
  • Representation of the department as Environment Manager/Subproject Manager in large projects.
  • Consulting for internal and external clients on IN services and interface functions.
  • Documentation of the IN service and incident management.
  • Type approvals and test projects as Environment Manager.
  • Operation and contracting of the external service provider for maintenance and patches.
  • Development of the service description for IN systems and IN services in the VIPLab.
Jul 2013 - Oct 2013
4 months

Project Associate

NRW.Bank

  • Project support for the "Arbeitsplatz 2014" project at NRW.Bank in Düsseldorf.
  • Personnel planning, staffing and resource tracking.
  • Preparation and presentation of project documents.
  • Setting up a project structure on SharePoint.
  • Preparation of client meetings and data analysis.
Feb 2013 - Jun 2013
5 months

Rollout Coordinator

Thyssen Krupp

  • Management and coordination of a rollout team of 8-12 technicians at various locations in Germany.
  • Asset management and appointment scheduling in customer systems.
  • Responsibility for different rollout stages in the client's IT.
  • Escalation management and process adjustment.
Apr 2011 - Dec 2013
2 years 9 months

Workplace Manager

Bayer Business Services GmbH

  • Independent support of a customer division with about 4500 employees as a service coordinator.
  • Monitoring and correcting IT services.
  • Interface role with service delivery departments.
  • Process management, asset management, and PMO management.
  • User management and SLA reporting with customers and service delivery managers.
  • Escalation management and project control.
  • Consulting and sales of BBS IT services to the customer division.

Summary

Mr. Schmalz has over 20 years of experience in the ICT industry and has been working in consulting since 2013 in various roles. His main focus is on planning, preparation, and implementation of projects of different kinds.

Thanks to his long history in diverse industries and positions, Mr. Schmalz quickly familiarizes himself with unfamiliar processes and organizations, always taking a solution- and goal-oriented approach.

He has been assigned to his clients in different roles and departments, both in project management, quality assurance, service topics, and also in product development.

Skills

Areas Of Responsibility

  • Project Management
  • Solution Design
  • Stream Lead

Applications

  • Lotus Notes
  • Microsoft Office
  • Adobe Acrobat
  • Adobe Photoshop
  • Gimp (Gnu Image Manipulation Program)
  • Mozilla Firefox
  • Wireshark
  • Digivod Observer

Scripting Languages

  • Html

Operating Systems

  • Microsoft Windows Xp
  • Microsoft Windows 7
  • Microsoft Windows 2000
  • Microsoft Windows 3.11
  • Microsoft Windows Nt
  • Microsoft Windows Nt Server
  • Microsoft Windows Server 2003
  • Ms-dos
  • Microsoft Windows 10
  • Microsoft Windows 95
  • Microsoft Windows 98
  • Microsoft Windows Server 2008
  • Android

Professional Knowledge

  • Mobile Communications
  • Mobile Internet
  • Project Management
  • Project Coordination
  • Subproject Management
  • Technical Project Management
  • Telecommunications
  • Telecommunications And Mobile Services
  • Help/service Desk
  • Communication
  • Deputy Project Management
  • Service Desk
  • Customer Consulting
  • It Project Management
  • It Service Management (Itsm)
  • Rollout Management
  • Training Design & Delivery
  • Team Leadership
  • Project Coordination
  • Crisis Management
  • Intelligent Networks (In)
  • Social Web / Social Media
  • Telecommunication Transport Networks
  • Telecommunication Services
  • Unified Communications (Uc)
  • Equity And Derivatives Trading
  • Bid Preparation
  • Asset Management
  • Fixed Line & Mobile Network Architectures (Ss7 & Ip)
  • Sales
  • Mobile Communication Technologies
  • Network Engineering
  • Emergency And Crisis Management
  • Event Management
  • Project Leadership
  • Financial Consulting
  • Information Security
  • Interactive Voice Response (Ivr)
  • Conflict Management
  • Concept Development
  • Remedy Trouble Ticket System

Frameworks

  • Itil® (Information Technology Infrastructure Library)
  • Prince2® (Project Management)

Hardware

  • Digital Devices

Methodological Knowledge

  • Project Management
  • Change Management
  • Incident Management
  • It Service Management (Itil V3)
  • Scrum

Network Technologies

  • Mobile Networks
  • Next Generation Network (Ngn)

Standard Products

  • Bmc Remedy It Service Management Suite
  • Bmc Remedy Service Desk
  • Hp Openview Service Center
  • Hp Openview Service Manager
  • Mobile Networks (Gsm, Umts, Lte)

General And Social Competencies

  • Willingness To Learn
  • Ability To Learn
  • Communication Skills
  • Analytical Thinking
  • Teamwork
  • Decision-making
  • Flexibility
  • Resilience
  • Sense Of Responsibility
  • Teamwork & Independent Working Style
  • Responsibility
  • Cooperation
  • Commitment
  • Reliability
  • Leadership
  • Motivating Others
  • Assertiveness
  • Conflict Management
  • Presentation Skills
  • Moderation Skills
  • Negotiation And Mediation
  • Initiative
  • Innovation

Languages

German
Advanced

Education

Sep 2000 - Present
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Apprenticeship as an IT Systems Electronics Technician · IT Systems Electronics Technician

Certifications & licenses

Certified ScrumMaster (CSM)

PRINCE2 ® Practitioner

PRINCE2 ® Foundation Level

ITIL® V3 Foundation

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