Project Manager, Subproject Manager, PMO

Development and operation of an interrogation solution. In this project, a centralized interrogation system for audiovisual recording of interrogations was developed from hardware and software and put into operation. Details confidential.

• Developing concept based on user stories and legal requirements
• Supporting the software vendor in development
• Evaluating hardware
• Preparing tender documents
• Implementation on the client's platform
• Creating an operations concept
• Creating a BCM concept
• Managing rollout
• Supporting pilot with consulting for individual departments
• Creating a support concept
• Training support and operations teams
• PMO
• Participating in creating the DPA (Data Protection Impact Assessment) according to GDPR
• Participating in creating a security concept
• Advising the client on implementing agile methods within the project

Service Level Engineer Omnichannel Payment Provider Dunning. In this project, dunning was switched to the new payment provider introduced in the main project and the underlying interfaces and processes were developed.

• Creating the support model for system operations alongside the project. (Defining needed support, stakeholder management, commissioning services, preparing related documents)

Service Level Engineer Webticket 2.0 TED. In this project, a dashboard for outage overview was added to the self-service portal for business customers and the backend was reworked.

• Creating the support model for system operations alongside the project. (Defining needed support, stakeholder management, commissioning services, preparing related documents)

Solution Integration Manager Employee Liable SIM Swap. In this project, a manual workaround for replacing SIM cards when onboarding an enterprise liable customer by partner companies was replaced by an automated process.

• Role as Solution Integration Manager (SIM) to accompany and control the implementation (development, testing, handover to operations) in the BSS release.

Tester PoC OnNet/OffNet functionality Enjoy More. In this proof of concept, charging/billing and the underlying functionality to separate valued data volume for OnNet/OffNet based on added flat rates was successfully demonstrated.

• Role as tester and coordinator for hardware compatibility
• Live network tracing
• Trace analysis
• Coordinating 3rd party suppliers for configuration changes
• Generating test traffic for each tested app/flat
• Documenting test procedures and results

Tester VoLTE Interconnect. In the VoLTE Interconnect project, interoperability of network operators for pure 4G calls without fallback to 2G was developed and tested.

• Role as end-to-end tester for hardware compatibility and general function of 4G calls.
• This included test calls, tracing and trace analysis.

Vodafone VIP Labs. Activities in various roles (project manager, subproject manager, environment manager) in the test operations of Vodafone Germany.

• As project manager responsible in the client area Environment (VIP Labs) for planning and executing internal and external projects, and representing the department as Environment Manager/Subproject Manager in major projects.
• Also advising internal and external clients on the IN services, interface function to other service providing groups and people in the department, and documenting the IN services.
• Troubleshooting and incident management in projects and regular operation of IN systems.
• Support for type approvals and test projects as environment manager.
• Also responsible for operating the IN (Intelligent Networks) systems, as well as contracting the external service provider for maintenance, incidents, entering work orders from TTWOS and patches.
• Developing the service description for the IN systems and IN services in the VIPLab.

Technologies / methods:

• BMC Remedy IT Service Management Suite
• BMC Remedy Service Desk
• Change Management
• Incident Management
• PMO Management
• Intelligent Networks (IN)
• ITIL® (Information Technology Infrastructure Library)
• Mobile networks
• Next Generation Network (NGN)
• Project leadership
• Project management

Rollout coordination at various sites for the client Thyssen-Krupp TKI.

• Leading and coordinating a rollout team of 8-12 technicians at different sites in Germany.
• Asset management and scheduling in client systems.
• Responsibility for different rollout stages in the client's IT.
• Escalation management, process adjustment.