Christian Bloch
Principal Consultant (Self-employed)
Experience
Principal Consultant (Self-employed)
BLOCH IT-Consulting
- Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
- Project management for ITSM tool implementations (Cloud, On-Premise)
- Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
- Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)
Manager Solution Consulting EMEA
Cherwell Software
- Managing the pre-sales teams in UK and DACH (strategy, hiring, goals, reviews, coaching, development, retaining)
- Resource planning (Webinars, onsite demos, RFP/RFI responses, Proof of Concepts, industry trade shows, user group meetings)
- Work with sales leadership to coordinate and ensure appropriate sales support during the selling process (sales discovery, demo preparation, use case scenarios, reviews) and to optimize the discovery criteria
- Work with partners in the regions to ensure the right level of technical skills, demo excellence and technical support
- C-Level presentations for Enterprise Service Management and Asset Management by demonstrating the business value of the solution
- Identify the business and IT needs of key accounts and prospects to offer the right solution
- Communicate with Product Management to address the markets needs
- Reports to VP Global Solution Consulting and VP EMEA/International
Senior Presales Manager EMEA CEE / Director MSP Enablement
Ivanti / HEAT Software
- Managing the European presales team (up to 11 Sales Engineers located in Germany, France, UK, Netherlands, Poland, Lithuania)
- People management (team meetings, individual conversations & coaching, performance reviews, goal settings, development plans, hiring, motivation & retention)
- C-Level presentations (solution selling) in the product areas of Enterprise Service Management (ITIL) and Unified Endpoint Management (Packaging, Installation, Virtualization, Patches, Endpoint Security, MDM)
- Technical support & education of channel partners in EMEA
- Supporting the sales managers throughout the whole selling process
- Feedback of current market needs into Product Management
- Business analysis (win/loss rate, cost of sales, expenses)
- Reports to SVP EMEA & International, Sales Quota: 20+ M€
- Enablement of MSP partners for selling & hosting of cloud-based services
Senior Presales Manager EMEA CES
FrontRange Solutions Deutschland GmbH
- Managing the European presales team
- C-Level presentations in the product areas of IT Service Management (ITIL) and Unified Endpoint Management (Packaging, Installation, Virtualization, Patches, Endpoint Security, MDM)
- Technical support & education of European channel partners
- Supporting the sales managers/directors throughout the whole selling process
IT Project Manager for CRM & eBusiness
Hewlett-Packard / CoCreate Software GmbH
- Implementation of a Customer Relationship Management system for the sites in Europe, USA, Japan and Asia
- Ramp-up of a Customer Service Center for the Asian region in Singapore
- Development and maintenance of an eServices platform
- Implementation of a knowledge database with online access for business partners and customers
- Connecting business partners into the existing IT infrastructure
- Optimization of existing processes to enhance the efficiency
Customer Service Manager Europe
Hewlett-Packard / CoCreate Software GmbH
- Delivery of customer services for European customers and partners
- People management (12 engineers internal, 13 external)
- Escalation management & customer satisfaction surveys
- Evaluation/implementation of a worldwide call-tracking system (Incident Management, Self Service, Knowledge Management)
- Monthly reporting of the business performance measures to the Business Manager Europe
- Setup/implementation of a customer call center (supporting 4 languages)
- Optimizing internal support processes together with the customer service managers in USA and Japan
IT Project Manager Support
Hewlett-Packard / CoCreate Software GmbH
- Identify and implement all needed tools for the support organization after getting separated from the HP internal network
Productivity Engineer (R&D)
Hewlett-Packard / CoCreate Software GmbH
- Support and create enhancements for the daily development activities
- Reduce the creation time for new builds
- Research in incremental object linking
Service & Support Manager
Labor Data Systems GmbH
- Leading a team of 8 employees to present, train, implement & support the software solutions for customers
R&D Engineer (freelance)
German Aerospace Center (DLR)
Software Engineer
T-Programm GmbH
- Presales, support & consulting for multibody simulation software
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (34 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (26 years), Sales (15.5 years), Project Management (13 years), Customer Service (10 years), Product Development (6 years), and Research and Development (1.5 years).
Skills
- Windows Pcs/servers, Unix Workstations, Various Operating Systems
- Networking: Tcp/ip, Ethernet, Wlan Router, Firewall, Vpn, Ad, Dhcp
- Programming: Fortran, Shell-scripts, Perl, Visual Basic, C/c++, Pascal, Html, Cgi, Xml/xslt, Sql, Java Script
- Office: Ms Office, Ms Project, Visio, Mind Manager, Skype, Teams
- Itsm: Bmc, Cherwell, Helpline, Iet, Ivanti / Heat Software / Frontrange, Landesk, Matrix42, Omnitracker, Otrs, Servicenow, Usu
- Client Management: Ivanti/heat Dsm, Ms Sccm
- Crm/sfa: Salesforce, Netsuite, Microsoft Crm, Goldmine
- Databases: Ms Sql Server, Oracle, Ms Access, Informix, C-isam
Languages
Education
University of Stuttgart
Diploma in Mechanical Engineering, Technical Dynamics and Combustion Engines · Mechanical Engineering · Stuttgart, Germany
Neues Gymnasium
University Entrance Qualification (Abitur) · Stuttgart, Germany
Primary school
Stuttgart, Germany
Certifications & licenses
ITIL 4 Foundation
Civento Process Designer / CPD
ServiceNow Certified System Administrator / CSA
PRINCE2 Agile
ITIL V3 Bridge Certification
ITIL Foundation Certification
Profile
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