Jerry Bousardo
Owner, Freelancer
Erfahrungen
Feb. 2023 - Mai 2024
1 Jahr 4 MonatenGlobal TSA Manager
Sika MBCC
- Interface between companies for IT Workstream (ERP SAP, Non-ERP/Workplace, IT Sec, IT Infra & Network)
- TSA IT-Workstream Governance and Senior Management Reporting
- Monthly TSA Workstream Status Reporting including financials
- IT Plans/Cross-Alignment, Risks Identification & Management
- IT Issues Escalation Management
- KPIs & SLAs monitoring and resolution
- Carve Out BPO IT Lead for end-to-end IT services delivery
- IT Service Management Lead for incidents, requests, changes
- ITSM process improvements in ServiceNow
- Service Integration & Supplier Management
- Problem Management and Root-Cause Analysis
- Monthly supplier performance reviews
- Contract fulfillment monitoring
- ITIL/ITSM changes approval
- IT Operations & Security Management
- WAN Transformation & LCM projects
- SAP projects portfolio management
- Non-ERP applications changes and security assessment
- SharePoint and Teams migration
- IT Security improvements and policy rollout
- Budget management and cost controlling
Jan. 2021 - Juni 2022
6 Monaten Österreich
SAP IT Project Manager
ENGEL GmbH
SAP CRM '360 Degree Customer Journey' Implementation:
- Project tender, vendor evaluation and solution assessment
- SAP reference and target architecture evaluation
- Integration of SAP Marketing Cloud, Sales & Service Cloud, FSM, ERP, BI and local systems
- IT Workstream Lead/Product Owner role
- IT components and interface analysis
- IT epics & use cases definition
- Interface to Marketing, Sales and Distribution workstreams
- Project setup & organization
- Agile Scrum methodology using Azure DevOps, Confluence, MS Teams
Jan. 2020 - Feb. 2022
1 Jahr 2 Monaten Rumänien
IT Security Program Coach & Resource Manager
UNIQA IT Services
EIOPA Guideline ICT Security and Governance implementation:
- SIEM/SOC
- Data Center Audits
- CMDB
- Threat Intelligence
- BCM Testing
- SIRT
- Incident Response Playbooks
- Client segmentation
- Security Cockpit
- DLP
- Intrusion Prevention System
- Offline Backups
Covering AT, Region North (PL, CZ&SK, RU, RO, GSC), Region South (HR, BIH, MNE, BG, UA, STEC)
Okt. 2020 - Juni 2021
9 Monaten Rumänien
Interim Program Manager
UNIQA IT Services
AXA Integration - IT Program:
- IT Program Governance Framework & Process setup
- Program Charter development
- IT Program Budget & Organization Proposal
- AXA CZ+SK, PL Local IT Integration Roadmap
- IT Program Manager role definition and hiring
- Program setup in JIRA/Confluence
Okt. 2020 - Juni 2021
9 Monaten Rumänien
PM Coach & Interim PM
UNIQA IT Services
Cloud Strategy & Enablement Project:
- Corporate cloud strategy development
- Roadmap and operating model creation
- Partnership with R-IT and NordCloud (AWS)
- First phase of 3-year strategy roadmap
- Deliverables included Strategy Roadmap, Target Cloud Capabilities Model, Operating Model, Implementation Concept, Migration Approach, PoC and Data Pilot Phase
Sept. 2016 - Dez. 2017
1 Jahr 4 Monaten Rumänien
IT PM, Business Owner, PM Process Owner
UNIQA IT Services
PPM Tool Implementation:
- Business Case development
- Requirements gathering
- RFP & SOW phase management
- Tool & integration partner selection
- Implementation of Resource Management, Project Management, Budget & Cost Management modules
- Integration with SAP (HR, FI/CO) and JIRA
- Clarity/Broadcom PPM tool implementation
Jan. 2015 - Dez. 2021
6 Jahren Rumänien
IT LCM Projects Portfolio Manager
UNIQA IT Services
- Portfolio management, status, risks & issues reporting
- Budget & costs reporting
- PM coaching & support
- BCM pre-study and implementation
- Technology upgrades (VPMS/RedHat JBoss, Web-Methods)
- Windows 10 upgrade project
- WAN tender
- O365 rollout program
- IP Telephony implementation
- VDI infrastructure implementation
- MS Teams rollout
Jan. 2015 - Dez. 2021
6 Jahren Rumänien
IT Security Projects Portfolio Manager
UNIQA IT Services
- Portfolio management, status, risks & issues tracking
- Budget & costs reporting
- PM coaching & support
- Firewalls improvements (2017-2018)
- Security infrastructure & 2FA rollout (2018-2019)
- Secure Development Lifecycle implementation (2018-2019)
- Vulnerability Management System implementation (2019-2021)
- Privileged Account Management project
- Intrusion Prevention Systems (2017)
- IT Security Program setup
Jan. 2015 - Dez. 2020
6 Jahren Rumänien
Interim PM
UNIQA IT Services
IAM Program:
- Overall concept and solution approach development
- Infrastructure setup
- HR and User Lifecycle cases implementation
- Systems & Users Roles definition
- IT Shop implementation
- One Identity technical upgrade
- PING Directory setup for customers & brokers
- CAB/Change Advisory Board & Target Operating Model
- UI rollout
Dez. 2005 - Mai 2014
8 Jahren 6 Monaten Österreich
Senior IT PM / Program Manager
Western Union
Multiple programs and projects management:
Knights Program:
- Post-merger integration of companies in Italy, UK, ES, RO, BE/NL, CH
- IT integration including functional migrations, network/telecom, end-user computing, data center migration
EROC Program:
- Regional Operations Center setup in Lithuania
- IT/Telecom infrastructure setup
- Coordination of temporary and permanent office launches
- New data center implementation in Frankfurt
EU KYC/CDD Program:
- Implementation of EU 4th Directives in 7 countries
- Customer registration, data collection and reporting
- Program governance and setup
Additional Projects:
- CRM portfolio management and regional implementations
- Direct to Bank service implementation in UK and Portugal
- Agent Employee Program implementation
- BI/DSS platform development and global rollout
- EU POS IT Integration Strategy
Zusammenfassung
Trilingual (EN/ DE/ FR), Certified Interim Manager, IT Delivery Expert, PM/PMO Expert
A very experienced IT/PM senior leader, with years of successful delivery of complex, big size projects/ programs in cross-borders, cross-functional and international environments.
Sprachen
Französisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Niederländisch
Grundkenntnisse
Spanisch
Grundkenntnisse
Ausbildung
Aug. 1992 - Okt. 1993
Brunel University
Master of Sciences · Intelligent Systems · London, Vereinigtes Königreich
Sept. 1990 - Sept. 1992
Coventry University
Bachelor of Engineering · Information Systems · Vereinigtes Königreich
Sept. 1988 - Aug. 1990
IUT Grenoble
DUT · Electronics & EDV · Grenoble, Frankreich
Zertifikate & Bescheinigungen
Cim - Certified Interim Manager
Incite/Ubit Akademie
Digital Transformation Manager
Amc Wirtschaftsakademie
Apics Cpim
Itil V4 Fondations
Pmi PgmP
Pmi Pmp
Psm I
Safe V5 Agiliste
Six Sigma Green Belt
Togaf V9.1
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