Owner, Freelancer

• Interface between companies for IT Workstream (ERP SAP, Non-ERP/Workplace, IT Sec, IT Infra & Network)
• TSA IT-Workstream Governance and Senior Management Reporting
• Monthly TSA Workstream Status Reporting including financials
• IT Plans/Cross-Alignment, Risks Identification & Management
• IT Issues Escalation Management
• KPIs & SLAs monitoring and resolution
• Carve Out BPO IT Lead for end-to-end IT services delivery
• IT Service Management Lead for incidents, requests, changes
• ITSM process improvements in ServiceNow
• Service Integration & Supplier Management
• Problem Management and Root-Cause Analysis
• Monthly supplier performance reviews
• Contract fulfillment monitoring
• ITIL/ITSM changes approval
• IT Operations & Security Management
• WAN Transformation & LCM projects
• SAP projects portfolio management
• Non-ERP applications changes and security assessment
• SharePoint and Teams migration
• IT Security improvements and policy rollout
• Budget management and cost controlling

EIOPA Guideline ICT Security and Governance implementation:

• SIEM/SOC
• Data Center Audits
• CMDB
• Threat Intelligence
• BCM Testing
• SIRT
• Incident Response Playbooks
• Client segmentation
• Security Cockpit
• DLP
• Intrusion Prevention System
• Offline Backups

Covering AT, Region North (PL, CZ&SK, RU, RO, GSC), Region South (HR, BIH, MNE, BG, UA, STEC)

Cloud Strategy & Enablement Project:

• Corporate cloud strategy development
• Roadmap and operating model creation
• Partnership with R-IT and NordCloud (AWS)
• First phase of 3-year strategy roadmap
• Deliverables included Strategy Roadmap, Target Cloud Capabilities Model, Operating Model, Implementation Concept, Migration Approach, PoC and Data Pilot Phase

• Portfolio management, status, risks & issues reporting
• Budget & costs reporting
• PM coaching & support
• BCM pre-study and implementation
• Technology upgrades (VPMS/RedHat JBoss, Web-Methods)
• Windows 10 upgrade project
• WAN tender
• O365 rollout program
• IP Telephony implementation
• VDI infrastructure implementation
• MS Teams rollout

IAM Program:

• Overall concept and solution approach development
• Infrastructure setup
• HR and User Lifecycle cases implementation
• Systems & Users Roles definition
• IT Shop implementation
• One Identity technical upgrade
• PING Directory setup for customers & brokers
• CAB/Change Advisory Board & Target Operating Model
• UI rollout