Susann Pataki
PMO & Communication Manager (Change and internal communication)
Experience
PMO & Communication Manager (Change and internal communication)
Schweizerische Post AG IT Service Center & Logistic Services
- PMO project “Bantiger2” due diligence/business case outsourcing Post CH IT Services to Swisscom
- PMO & consultant internal communication project/change communication “My IT” implementation of 20 Swiss Post IT applications to ServiceNow with Go-Live
- PMO, change communication and processes for project “ZSB” – rebuild new applications for all Swiss Post Logistic Services such as shipments and search
PMO Preliminary Project “Digitalization AVIA”
AVIA Association Switzerland (Bosshard and Partner)
Created collaboration platform for digitalization project using Microsoft 365, Confluence, Jira, Kanban and mentored management team in adapting Scrum processes
Developed communications concepts for marketing and management and set up six different workstreams
Acted as agile coach: hybrid project including agile methods, creating project interfaces, stakeholder map, project plans, risk management templates and budget control
Supported development of MVP for AVIA app, with workstreams and plans approved by board
Established agile/hybrid project management including change processes
PMO Strategic Projects, Agile Coach and Change Ambassador
SAP SE ECS CAS Delivery (Westhouse Consulting)
PMO and workstream lead for internal projects: set up project plan, add agile flavor to Prince II, define MVP, track actions, identify project needs, reporting, stakeholder communication, remove impediments, backlog owner
Trained and mentored project managers on Scrum processes and worked with POs to prioritize backlog items, define processes and workflows
Agile coaching, OKR coaching, change ambassador for all ECS and workshop facilitation
Defined new concept for internal communications
Set up a cross-organizational community of practice/peer consulting
Transitioned projects from Prince II to an agile/hybrid approach
Supported structural and organizational changes as change ambassador
Increased transparency in internal communication
Built and established a new Delivery role including a virtual team within transformation process
Closed projects including KPI framework implementation, delivery excellence reporting and outcome based delivery
Enabled sales teams
Interim Project Lead Change Management Mercedes Cars/ITT
19H13 Advertising Agency
Managed project communication for Mercedes Cars/ITT internal IT department, operational and editorial
Launched monthly podcast on organizational topics such as people, data, security, cloud and strategy
Launched bi-weekly “Ask me anything” short story format including pre-production, story creation and moderation
PMO ECS CAS Delivery Strategic Projects
SAP SE ECS CAS Delivery
PMO for CAS Delivery workstream with RISE@SAP project
Revised delivery processes in cooperation with organization and technical operations
Achieved successful Go-Live
Introduced Scrum based approach within workstreams
Supported alignment of new CAS Delivery strategy within ECS transformation process
Launched video newsletter to enhance internal communications
Project Management Digital Product Development, Digital Customer Experience wifi@DB
Deutsche Bahn AG Digital Product Development
Managed IT/digitalization subproject “digital product development” with weekly reporting at CTO level, progress monitoring, risk management and development of strategic roadmaps
Served as interface between agile product development and board/audit levels
Developed SPOC communications, facilitated workshops and supported risk management
Supported content strategy for digital products (apps)
Scrum master for Team SüdOstBayern Bahn: Go-Live of MVP digital traveler information 2.0
Achieved Go-Live of digital traveler real-time information for S-Bahn Hamburg during ITS 2021
Facilitated meetings on roles & responsibilities, goals and roadmaps
Established internal communication concept for wifi@DB and contributed regular blog posts
PMO and Communications Consultant “Team Cup 2020”
DB Long Distance AG
Managed “Team Cup 2020” campaign: created, distributed and tracked work packages, project and budget controlling and reported to executive board
Planned virtual jury sessions and a virtual award ceremony in cooperation with DB Systel, handled editorial work, moderation and blog posts
Successfully implemented Team Cup 2020 in unfamiliar online formats under COVID-19, leading to its annual continuation
Project received INKOMETA Award 2020 for internal communications
Executive Assistant & Internal Communication Officer for Head of ECS CAS Delivery
SAP SE ECS CAS Delivery
Supported day-to-day operations including reporting, meeting facilitation and calendar management
Acted as CAS Delivery Sounding Board SPOC and provided PMO support for internal reorganization
Developed continuous internal team communications and change management communication
Created and implemented new virtual team events at pandemic onset
Supported management team in adopting agile setup (Kanban, Scrum)
Established collaborative meeting structure with facilitated sessions
Developed new global escalation processes with delivery executives
Supported transformation office as PMO
PR Consultant for StartUp
GERLENT – German Talents
Created and ran “PR for StartUps” workshop covering B2B and B2C perspectives
Developed concepts for newsletters, podcasts and PR strategies (internal/external), press releases and press liaisons
Enhanced talent platform value through newsletter and podcast
Jointly developed internal communication strategy
Generated press clippings
Assistance & Internal Communications Consultant
SAP Germany SE Cloud Application Services EMEA/MEE
Managed operational day-to-day activities including travel planning, meetings, scheduling, reporting and inbox management
Organized and ran workshops on working agile in global teams
Consulted on internal communication, producing team newsletters and blog posts
Reduced internal meetings by replacing them with a monthly newsletter including video message
Improved transparency within global team by introducing Kanban, Jira and Trello
Project Management and Communication Consulting “Guiding Principles”
DB Long Distance AG
Managed campaigns for “Storyfinder”, “Team Cup 2019” and “Sing our Song” to promote company values
Handled stakeholder management, communications and event planning, content editing and regular reporting to executive board
Achieved 95% awareness of guiding principles/values within DB Long Distance AG after project completion
PR Consultant/ Supervisor
Action Against Hunger e.V.
Developed PR concept for 1st Human Rights Film Festival Berlin
Created social media strategy, press releases and press relations
Secured large interviews with Ai WeiWei in various German newspapers including cover stories
Achieved 90% sell-out of the first festival edition through continuous press work
Interim Project Manager/PR Advisor
HOPF Strategy - Agency for Communication
Supervised and advised on influencer events for Licor 43, Orochata, Baristo and Appenzeller Alpenbitter, including pop-up coffee shops, mixing contest and Spanish summer BBQ
Advised on B2B and B2C strategy, social media planning, press releases and press liaisons
Delivered successful press events with high contact rate via press clippings, social media posts and stories
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (5 years), Transportation (4 years), Advertising (0.5 years), and Food and Beverage (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (7.5 years), Operations (3 years), Information Technology (2 years), Marketing (2 years), Product Development (1 year), and Strategy (1 year).
Summary
Project Management and Communications professional with a track of leading the coordination and execution of digital transformation projects. Noted experience in supporting all project tasks by working closely with teams, resources, and stakeholder to ensure successful on-time completion. Using agile project planning skills as well as setting up communication processes to improve project completion. Recognized for agile coaching, communications, and cross-functional collaboration strengths. Presenter, Facilitator and Workshop Lead, able to work in a global environment with virtual teams.
Skills
Project Management
Pmo
Agile Coach/ Scrum Master
Agile Project Planning, Management & Execution
Cross-organizational Collaboration (Global Teams And Virtual Teams)
Communications And Marketing Expert
Presenter/facilitator
Project Management/ Pmo: Setup Project Plan, Milestones And Define Working Agreements Within Teams, Manage & Coordinate Projects And Workstreams, Track Actions, Reporting & Presenting, Setup Internal Communications Plan For Cross-projects, Facilitate Workshops And Meetings, Identify Projects Needs And Risks, Removed Impediments, Define Workflows And Processes, Develop Change Management Plans To Minimize Employee Resistance And Accelerating Adoption. I Am Used To Work Within L2/ L3 Management Level As Well As Board Level; I Am Used To Work With Different Cultures And Inn Virtual Set-ups.
Agile/ Hybrid Project Management: Oversaw Planning And Execution Of Sprints, Backlog In Cooperations With Po, “Definition Of Done”, Defining Requirements, Monitoring Budgets, Coordinating Resources, Negotiating With Stakeholders, Removing Impediments, Scrum Master, Hybrid Project Management Interface, Meeting Facilitation, Training And Mentoring Of Project Managers Or Management To Adopt An Agile Mindset.
Communications And Marketing Expert: Leading Pr Campaigns (Online/offline), Organizе Events (Press Days, Film Premieres, Networking Events, Corporate Events), Press Work, Internal Communication, Influencer Communication, Storytelling, Press Kits, Podcasts, Press Release And Moderating Press Conferences. Leading Online And Offline Marketing Campaigns, Co-marketing, Promotions, And Content Marketing, Overseeing Budgets, Resources And Stakeholder Management, Creating Marketing Materials.
Tools: Microsoft365, Ms Project, Trello, Jira, Confluence, Slack, Sap Applications Etc.
Methodologies: Agile, Scrum, Prince 2, Leading Safe6.0, Hermes (Swiss Post) And Pam (Swiss Post)
Soft: High Comprehension, Hands On, Organizational Master, Networking Pro, Team Player, Continuous Lerner, Creative
Languages
Education
University Leipzig
Magister Studies Communication & Media + English (Intermediate Exam) · Communication & Media + English · Leipzig, Germany
Profile
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