Simon Akbari - Incident Manager

Q: Where is Simon based?

Simon is based in Berlin, Germany .

Q: What languages does Simon speak?

Simon speaks the following languages: German (Native), English (Advanced), French (Elementary), Russian (Elementary) .

Q: How many years of experience does Simon have?

Simon has at least 14 years of experience. During this time, Simon has worked in at least 9 different roles and for 8 different companies . The average length of individual experience is 2 years and 7 months . Note that Simon may not have shared all experience and actually has more experience.

Q: What is Simon's latest experience?

Simon's most recent position is Incident Manager at Fourenergy GmbH .

Q: What companies has Simon worked for in recent years?

In recent years, Simon has worked for Fourenergy GmbH and Assceor GmbH .

Q: Which industries is Simon most experienced in?

Simon is most experienced in industries like Information Technology (IT) , Retail , Media, and Entertainment and Publishing . Simon also has some experience in Pharmaceutical , Tourism and Hospitality , and Energy .

Q: Which business areas is Simon most experienced in?

Simon is most experienced in business areas like Project Management , Information Technology (IT) , and Product Development . Simon also has some experience in Operations and Procurement and Purchasing .

Q: Which industries has Simon worked in recently?

Simon has recently worked in industries like Information Technology (IT) and Energy .

Q: Which business areas has Simon worked in recently?

Simon has recently worked in business areas like Project Management , Product Development , and Information Technology (IT) .

Recommended expert

Berlin, Germany

Experience

Apr 2023 - Jun 2024

1 year 3 months

Berlin, Germany

Incident Manager

Fourenergy GmbH

Further development of the error handling process including adaptation to agile methods
Managing critical errors, overseeing the resolution and rollout of fixes
Training colleagues on the process flow

Oct 2022 - Jun 2023

9 months

Berlin, Germany

Project Manager

Fourenergy GmbH

Preparing business data and technical data models
Identifying and describing hardware modules
Overall management of subunits to ensure company success

Aug 2020 - Dec 2022

2 years 5 months

Berlin, Germany

Senior Product Owner

Assceor GmbH

Elaborating the functional aspects of all external applications to integrate them into the software
Managing a development team and multi-project management of 9 teams at the same time

Jul 2019 - Jul 2020

1 year 1 month

Berlin, Germany

Head of new development (acting)

RA-Micro Software AG

Driving the new development based on state-of-the-art technology
Transitioning teams to modern processes like Scrum, CI, TDD
Integrating the first product version of the new software into the market

Sep 2017 - Jun 2019

1 year 10 months

Berlin, Germany

Head of the API team

Gastrofix GmbH

Overseeing the integration of major hotel chains such as Accor and Steigenberger
Connecting 12 hotel systems (PMS) and over 35 partner developments to the Gastrofix POS

Apr 2015 - Jun 2017

2 years 3 months

Berlin, Germany

IT Project Manager

GK-Software AG

Developed the mobile checkout MPOSUI5 to win premium clients like Tommy Hilfiger, Calvin Klein, and Chanel
Used the SAP UI5 framework and performed quality and security checks through to successful certification
Managed mobile checkout systems for Coop at 60 locations

Feb 2013 - Mar 2015

2 years 2 months

Stuttgart, Germany

Junior IT Project Manager

Zeitlandmedia & games GmbH

Led the development of the One Teva app for Teva/Ratiopharm field staff
Developed a gaming app for a Portuguese-Brazilian franchise (Collider 2017)

Apr 2010 - Dec 2011

1 year 9 months

Ho Chi Minh City, Viet Nam

Junior Project Manager

Mobile Solutions Services

Supported the drafting of the roadmap, requirements, and customer requests
Contributed to an infrastructure project for telecom network training in Vietnam

Feb 2009 - Mar 2010

1 year 2 months

Cologne, Germany

Head of Sports Office

Bundeswehr

Led the sports office at the Wahn Air Force Base in Cologne, responsible for five soldiers and various sports facilities
Organized the purchase of several Nintendo Wiis as additional sports options

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (7.5 years), Tourism (2 years), Retail (2 years), Media and Entertainment (2 years), Pharmaceutical (2 years), and Energy (1.5 years).

Information Technology

Tourism

Retail

Media and Entertainment

Pharmaceutical

Energy

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (9 years), Information Technology (8.5 years), Product Development (7.5 years), Operations (2.5 years), and Procurement (1 year).

Project Management

Information Technology

Product Development

Operations

Procurement

Skills

Soft Skills:

Absolute Team Player
Analytical Problem Solver
Efficient Organizer
Passionate User Experience Enthusiast
Adaptable And Resilient
Active Listener
Respectful And Trustworthy

Pm Software Skills:

Ms Office Stack
Atlassian Stack
Other Pm Tools (Hansoft, Azure, Redmine, Trello, Etc.)
Zendesk
Version Control Tools (Svn, Git, Etc.)

Background Experience:

12 Years In It
Senior Product Owner
It Project Manager

Previous Professional Focus Areas:

Defining, Prioritizing, And Improving Existing And New Requirements/implementation Details In Coordination With All Stakeholders Such As The Development Team, Software Architects, And Ux/ui Designers, Internal/external Clients
Leading Multiple Teams And Multi-project Management
Disciplinary Leadership
First And Second Level Support In The Product Environment, Including Incident, Problem, And Change Management
Continuous Backlog Refinement
Stakeholder Management, Including In Distributed Organizations And With Internal/external Clients
Deployment And Release Strategies Under Various Conditions Such As Ci/cd, Zero-bug Policy, Etc.
Defining And Approving Required Development Packages
Designing And Adapting Technical And Functional Requirements/specifications
Facilitating And Conducting Workshops
Agility/scrum Events (Planning, Review, Retrospective)
Using Various Frameworks Such As Scrum, Kanban, Scrumban, Itil V4, Scrum@spotify, Etc.
Training Teams And Management On Various Approaches Like Scrum, Kanban, Scrumban

Personal Interests:

Evaluating And Integrating New Technologies
Optimizing Processes To Increase Efficiency Of Operations And Definition Processes
Applying The Latest User Experience Design Methods For A Pleasant, Easy-to-learn User Experience Of The Software

Tech Stack:

Pm Tools: Jira, Confluence, Tfs, Azure, Ms Project, Bitbucket, Bamboo, Hansoft, Hp Service Manager, Redmine, Trello, Devops, Bugzilla, Hpesm, Clear Quest
Frameworks: Bootstrap, .Net Framework, Vue.js, Mposui5 Framework, Spock
Version Control Systems: Svn, Git, Gitlab
Cloud: Azure, Aws
Databases: Couchdb, Mongodb, Sql, Sqlite
Other Applications: Figma, Ms Office Stack, Google Stack, Zendesk, Various Vm Systems, Swift, Ios Native, Xml, Json, Conceptboard, Miro
Methods: Agile Adaptation For Team And Company, Scrum, Kanban, Scrumban, Xp, Itil V4, Scrum@spotify, Ci, Tdd

Languages

German

Native

English

Advanced

French

Elementary

Russian

Elementary

Education

Oct 2011 - Jun 2013

Games Academy GmbH

Bachelor of Arts, Business Administration Game Producer · Business Administration Game Producer · Berlin, Germany

Oct 2002 - Jun 2008

Gymnasium Collegium Josephinum

Technical college entrance qualification · Technical college entrance qualification · Bonn, Germany

Oct 1996 - Jun 2002

Gymnasium Kloster Steinfeld

Steinfeld, Germany

Profile

Created

January 2026

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Simon based?

Simon is based in Berlin, Germany.

What languages does Simon speak?

Simon speaks the following languages: German (Native), English (Advanced), French (Elementary), Russian (Elementary).

How many years of experience does Simon have?

Simon has at least 14 years of experience. During this time, Simon has worked in at least 9 different roles and for 8 different companies. The average length of individual experience is 2 years and 7 months. Note that Simon may not have shared all experience and actually has more experience.

What roles would Simon be best suited for?

Based on recent experience, Simon would be well-suited for roles such as: Incident Manager, Project Manager, Senior Product Owner.

What is Simon's latest experience?

Simon's most recent position is Incident Manager at Fourenergy GmbH.

What companies has Simon worked for in recent years?

In recent years, Simon has worked for Fourenergy GmbH and Assceor GmbH.

Which industries is Simon most experienced in?

Simon is most experienced in industries like Information Technology (IT), Retail, Media, and Entertainment and Publishing. Simon also has some experience in Pharmaceutical, Tourism and Hospitality, and Energy.

Which business areas is Simon most experienced in?

Simon is most experienced in business areas like Project Management, Information Technology (IT), and Product Development. Simon also has some experience in Operations and Procurement and Purchasing.

Which industries has Simon worked in recently?

Simon has recently worked in industries like Information Technology (IT) and Energy.

Which business areas has Simon worked in recently?

Simon has recently worked in business areas like Project Management, Product Development, and Information Technology (IT).

What is Simon's education?

Simon holds a Bachelor in Business Administration Game Producer from Games Academy GmbH.

What is the availability of Simon?

Simon is immediately available full-time for suitable projects.

What is the rate of Simon?

Simon's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.