Simon Akbari - Incident Manager

Recommended expert

Berlin, Germany

Experience

Apr 2023 - Jun 2024

1 year 3 months

Berlin, Germany

Incident Manager

Fourenergy GmbH

Further development of the error handling process including adaptation to agile methods
Managing critical errors, overseeing the resolution and rollout of fixes
Training colleagues on the process flow

Oct 2022 - Jun 2023

9 months

Berlin, Germany

Project Manager

Fourenergy GmbH

Preparing business data and technical data models
Identifying and describing hardware modules
Overall management of subunits to ensure company success

Aug 2020 - Dec 2022

2 years 5 months

Berlin, Germany

Senior Product Owner

Assceor GmbH

Elaborating the functional aspects of all external applications to integrate them into the software
Managing a development team and multi-project management of 9 teams at the same time

Jul 2019 - Jul 2020

1 year 1 month

Berlin, Germany

Head of new development (acting)

RA-Micro Software AG

Driving the new development based on state-of-the-art technology
Transitioning teams to modern processes like Scrum, CI, TDD
Integrating the first product version of the new software into the market

Sep 2017 - Jun 2019

1 year 10 months

Berlin, Germany

Head of the API team

Gastrofix GmbH

Overseeing the integration of major hotel chains such as Accor and Steigenberger
Connecting 12 hotel systems (PMS) and over 35 partner developments to the Gastrofix POS

Apr 2015 - Jun 2017

2 years 3 months

Berlin, Germany

IT Project Manager

GK-Software AG

Developed the mobile checkout MPOSUI5 to win premium clients like Tommy Hilfiger, Calvin Klein, and Chanel
Used the SAP UI5 framework and performed quality and security checks through to successful certification
Managed mobile checkout systems for Coop at 60 locations

Feb 2013 - Mar 2015

2 years 2 months

Stuttgart, Germany

Junior IT Project Manager

Zeitlandmedia & games GmbH

Led the development of the One Teva app for Teva/Ratiopharm field staff
Developed a gaming app for a Portuguese-Brazilian franchise (Collider 2017)

Apr 2010 - Dec 2011

1 year 9 months

Ho Chi Minh City, Viet Nam

Junior Project Manager

Mobile Solutions Services

Supported the drafting of the roadmap, requirements, and customer requests
Contributed to an infrastructure project for telecom network training in Vietnam

Feb 2009 - Mar 2010

1 year 2 months

Cologne, Germany

Head of Sports Office

Bundeswehr

Led the sports office at the Wahn Air Force Base in Cologne, responsible for five soldiers and various sports facilities
Organized the purchase of several Nintendo Wiis as additional sports options

Skills

Soft Skills:

Absolute Team Player
Analytical Problem Solver
Efficient Organizer
Passionate User Experience Enthusiast
Adaptable And Resilient
Active Listener
Respectful And Trustworthy

Pm Software Skills:

Ms Office Stack
Atlassian Stack
Other Pm Tools (Hansoft, Azure, Redmine, Trello, Etc.)
Zendesk
Version Control Tools (Svn, Git, Etc.)

Background Experience:

12 Years In It
Senior Product Owner
It Project Manager

Previous Professional Focus Areas:

Defining, Prioritizing, And Improving Existing And New Requirements/implementation Details In Coordination With All Stakeholders Such As The Development Team, Software Architects, And Ux/ui Designers, Internal/external Clients
Leading Multiple Teams And Multi-project Management
Disciplinary Leadership
First And Second Level Support In The Product Environment, Including Incident, Problem, And Change Management
Continuous Backlog Refinement
Stakeholder Management, Including In Distributed Organizations And With Internal/external Clients
Deployment And Release Strategies Under Various Conditions Such As Ci/cd, Zero-bug Policy, Etc.
Defining And Approving Required Development Packages
Designing And Adapting Technical And Functional Requirements/specifications
Facilitating And Conducting Workshops
Agility/scrum Events (Planning, Review, Retrospective)
Using Various Frameworks Such As Scrum, Kanban, Scrumban, Itil V4, Scrum@spotify, Etc.
Training Teams And Management On Various Approaches Like Scrum, Kanban, Scrumban

Personal Interests:

Evaluating And Integrating New Technologies
Optimizing Processes To Increase Efficiency Of Operations And Definition Processes
Applying The Latest User Experience Design Methods For A Pleasant, Easy-to-learn User Experience Of The Software

Tech Stack:

Pm Tools: Jira, Confluence, Tfs, Azure, Ms Project, Bitbucket, Bamboo, Hansoft, Hp Service Manager, Redmine, Trello, Devops, Bugzilla, Hpesm, Clear Quest
Frameworks: Bootstrap, .Net Framework, Vue.js, Mposui5 Framework, Spock
Version Control Systems: Svn, Git, Gitlab
Cloud: Azure, Aws
Databases: Couchdb, Mongodb, Sql, Sqlite
Other Applications: Figma, Ms Office Stack, Google Stack, Zendesk, Various Vm Systems, Swift, Ios Native, Xml, Json, Conceptboard, Miro
Methods: Agile Adaptation For Team And Company, Scrum, Kanban, Scrumban, Xp, Itil V4, Scrum@spotify, Ci, Tdd