Oliver N. - Lead Analyst, Requirements Analysis and Concept Design

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Munich, Germany

Experience

Jul 2021 - Jan 2025

3 years 7 months

Nuremberg, Germany

Lead Analyst, Requirements Analysis and Concept Design

IT System House of the Federal Employment Agency

Business analysis and requirements management for the vocational training grant.
Replacing legacy systems for computerized benefit processing for BAB-REHA.
Business analysis and concept design
Digitalization of business processes
Requirements and risk management
Supporting the product owner
Leading the development team
SCRUM, Kanban
FAST Agile
DDD, BPMN, UML
Agile project approach
Microservices
Interfaces (Web services, REST, SOA)
Innovator, JIRA, Confluence, Eclipse, Git, Kafka

Sep 2019 - Jul 2021

1 year 11 months

Munich, Germany

Senior Business Analyst, Requirements Manager

GEMA Munich (Society for Musical Performance and Mechanical Reproduction Rights)

Business analysis and requirement engineering in distribution information and distribution preparation.
Replacing legacy systems for distributing payout amounts to GEMA members.
Business analysis
Technical sub-project management, leading the software team, product owner
Requirements and release management
Digitalization of business processes
Risk management
Test management, automated testing, first level support
Kanban, SCRUM
BPMN, UML
Agile project approach
Interfaces (web service, online, EAI)
Enterprise Architect, AEM, Denodo, JIRA, Confluence, Oracle, SAP

Feb 2019 - Aug 2019

7 months

Munich, Germany

Business Analyst, IT Engineer - Claims

Munich Reinsurance Company AG

Business analysis and requirement engineering in claims, supporting external clients.
Monitoring external claims data and setting up an automated workflow.
Business analysis and IT engineering, subproject leadership
Requirements and release management
SCRUM
Agile project approach, first level support
Kubernetes, SharePoint, MS Azure DevOps, Appian, Power BI, Enterprise Architect

Jun 2018 - Jan 2019

8 months

Munich, Germany

Business Analyst ABSi - Finance

Allianz Technology SE

Business analysis and concept design for the further development of ABSi – finance area, release management, supporting external clients.
Business analysis and concept design, core upgrades
Requirements and release management
Product owner and SCRUM
Agile project approach
JIRA, Confluence

Feb 2018 - May 2018

4 months

Subproject management Steel Structures daproh

thyssenkrupp Industrial Solutions AG

Project management for Steel Structures in the 'Data and Process Harmonization' project based on SAP.
Business analysis and concept design
Requirements management
Project management and coordination
SAP / SCP
SharePoint
JIRA, Confluence

Jul 2017 - Jan 2018

7 months

Project management and rollout management for Kurz eCommerce

Leonhard Kurz Stiftung & Co. KG

Project management and rollout management for the B2B e-commerce portal based on Hybris and SAP.
Agile project management and coordination
Digitalization of sales catalog on B2B e-commerce
Requirements management
Business analysis and conceptualization
Leading the development team
Product Owner, Scrum
Hybris BA
JIRA, Confluence, HTML5

Sep 2012 - Dec 2018

6 years 4 months

Munich, Germany

Rollout management for BMW.digital and eFinance

BMW Financial Services (BMW Bank GmbH)

Rollout management for the financing pages of BMW Financial Services in Portugal, Greece, Russia, China, South Korea, India, Japan, South Africa, Hong Kong, Thailand, Malaysia, Australia, and New Zealand.
Conceptualization of eFinance for BMW Financial Services.
Business analysis of country-specific financial products and legal framework in the BMW AG car configurator
Project management and coordination
Business analysis and conceptualization, product owner
Content provisioning (model data and images)
Requirements management
Scrum, JIRA, Confluence, HTML5, digital media
First level testing and support test management

Jul 2008 - Present

17 years 3 months

Business analyst and IT consultant

Nattmann & Partner

Jun 2008 - Aug 2012

4 years 3 months

Munich, Germany

Support for the introduction of a new cross-line policy management system (ABS)

Allianz Deutschland AG

Support and advise requirement management in the domain architecture when introducing a cross-line policy management system with group-wide development and requirements control.
Governance and administration of requirement management
Process support and improvement
Requirements management and engineering
Testing processes
Coordination of requirement management for core requirements and development
Creation of technical concepts in the domain architecture
Tool support and migration (Quality Center, HP Demand)
Training and advising staff on processes and tools

Jun 2007 - May 2008

1 year

Munich, Germany

Implementation of a "Re-Marketing" program to market returned vehicles from leasing and finance contracts

BMW Bank GmbH

Preparation of the technical concept for introducing a re-marketing program as an online application for BMW Bank GmbH, requirements engineering, test management.
Subproject management for requirements engineering and testing (DOORS)
Conducting workshops with business units
Development of a test management concept for the overall system
Concept for test automation for regression tests

Jan 2007 - Jun 2008

1 year 6 months

Vienna, Austria

CRM platform "fussballverbindet.at" for the 2008 European Football Championship in Austria and Switzerland

Vienna Communications

Draft and detailed specifications for the CRM program and project management for implementing the complete web portal with a bonus program and Web 2.0 features, integrating additional partners like the Austrian Chamber of Commerce.
Project management
Conducting workshops with the clients
Requirements analysis
Detailed concept creation

Jan 2007 - Mar 2008

1 year 3 months

Munich, Germany

New development of an online portal for third-party brand financing in the European market for BMW Financial Services

BMW Bank GmbH

Developing the high-level and functional design for the launch of an online portal for third-party brand financing ("Multi Make") for BMW Bank in European markets (Italy, France, etc.), and handling test management for the complete systems.
Sub-project management
Conducting workshops with pilot countries
Creating and aligning the high-level concept for the overall system
Developing the functional design based on BMW's process model in DOORS
Creating the test strategy, test automation, and test management

Jan 2007 - Jul 2007

7 months

Berlin, Germany

Implementation of the Jamba reward program "Jamba Dollar"

Jamba GmbH

Drafting the high-level design for introducing a reward program in Jamba GmbH's online portals
Sub-project management
Conducting workshops with the business units
Integrating into Jamba TV channel, videos, and online
Creating and aligning the high-level design for the overall CRM system

Jan 2006 - Dec 2007

2 years

Munich, Germany

Further development of online applications for BMW Financial Services

BMW Bank GmbH

Developing the test strategy and corresponding test cases for introducing an online credit check, supporting the EU rollout of the financing pages in the vehicle configurator on bmw.de
Sub-project management
Creating the test strategy for the overall system
Developing test cases based on the test strategy
Implementing tools for test automation and creating automated tests for vehicle calculation

Jan 2006 - Dec 2006

1 year

Soltau, Germany

Project management

Hagebaumarkt

Managing the agency from concept through rollout of the CRM system
Aligning the business requirements for marketing methods and mapping the necessary IT systems to operate such a solution
Coordinating connected clients and suppliers (cash register systems, lettershop, etc.), process modeling, and detailed design
Training the call center and administrative staff
Ongoing support and further development
Creating the requirements specification
Developing the high-level and detailed design
Advising on cash register system integration
Functional customizing
Ongoing business support (strategy)

Jan 2006 - Dec 2006

1 year

Munich, Germany

Billing System for Satellite Television

Loyalty Partner

Creation of a test plan for a billing system of smart cards for access to digital programs via satellite based on Siebel and SAP.
Sub-project management
Creation of a test plan for the subsystems and the overall system
Design of load, black box, white box, and end-to-end tests for the newly developed IT system
Workshops with vendors and sub-project managers to align the test plan
Analysis of the high-level and detailed specifications

Jan 2005 - Dec 2008

4 years

Wiesbaden, Germany

Project Management

DG Verlag

Creation of the detailed specification of the CRM program combined with a football affinity MasterCard
Alignment of the functional specification with the client and the agency
Coordination of programming of the interactive web portal with integration of online payment systems and logistics partners
Training of the client and the call center
Ongoing support and further development
Creation of the requirements document (Requirements)
Development of high-level and detailed concepts
Functional customizing
Coordination of the web agency, CMS vendor, and online payment systems
Ongoing functional support (strategy)

Jan 2004 - Dec 2004

1 year

Wiesbaden, Germany

Project Management

DG Verlag

Design and implementation of a loyalty program for members of the Volks- and Raiffeisen banks in Germany, alignment of the detailed concept with the client, creation of the requirements document, coordination with the agency for the web portal and the hosting partner for the solution installation, and customizing the application to meet customer requirements.
Functional leadership of project team members
Business process modeling
Development of high-level and detailed concepts
Creation of the requirements document and project plan
Coordination of the implementation

Jan 2003 - Dec 2004

2 years

Munich, Germany

Project Management

Pro7

Technical design of a couponing platform for members of the Pro7 Club for printing personalized coupons and redeeming coupon codes, coordination with the client, the client's technical database service provider, and the web agency for the frontend, coordination with the lettershop for capturing the generated barcodes.
Functional leadership of project team members
Planning and implementation of new features
Business process modeling
Development of high-level and detailed concepts
Creation of the requirements document
Coordination of the implementation

Jan 2003 - Dec 2003

1 year

Munich, Germany

Project Management

Stadtwerke München

Business and technical design of the M//CARD loyalty program for Stadtwerke München, consulting in process analysis and implementation, coordination with the client, extension of an existing bonus system solution, coordination with participating retailers, the lettershop, and the web agency for the online presence of the M//CARD.
Functional leadership of project team members
Planning and implementation of new features
Business process modeling
Development of high-level and detailed concepts
Creation of the requirements document
Coordination of the implementation

Jan 2002 - Dec 2003

2 years

Munich, Germany

Project Manager

EBV, a trading company for electronic components

Analysis, study, and roadmap for migrating a proprietary HP system landscape to a modern client/server solution
Leading the team and facilitating workshops and interviews
Specifying various technical solution approaches
Developing a migration concept in coordination between business and IT departments
Selecting and preparing decision-making for the future system architecture, hardware platform, and technical implementation
Preparing and presenting solutions and project approach to the U.S. parent company

Jan 2002 - Dec 2002

1 year

Düsseldorf, Germany

Value-Added Program for the Rhenish-Westphalian Savings Banks

S-points

Designing and implementing one of the first bonus programs in the German banking sector: 'S-Points' for the Rhenish-Westphalian savings banks
Credit card spending, account balances, and purchases of certain banking products earn points that can be exchanged for different rewards
Creating the entire business process model for the S-Points system
Consulting and coordinating with clients on business process analysis
Defining products and interfaces for awarding points on banking products (earning)
Defining the processes for redeeming bonus points

Jan 2002 - Dec 2002

1 year

Munich, Germany

Preliminary Study 'New Core System'

WWK

Selecting and implementing a standard software for policy administration for a property and life insurance group
Conducting a market analysis for standard insurance software
Defining criteria for an evaluation catalog
Evaluating all products
Organizing and conducting workshops and vendor presentations
Supporting the project management
Advising on business process analysis and defining the project approach
Developing a migration concept for the legacy system

Jan 2001 - Dec 2001

1 year

Munich, Germany

Conceptual Design for Digital Signatures

HypoVereinsbank AG

Defining a requirements specification
Creating both a high-level and detailed specification
Developing a business process model for integrating digital forms into the existing online banking system on the internet and the internal intranet

Jan 2001 - Dec 2001

1 year

Munich, Germany

Service Center for Form Ordering

IHK

Functional and technical design and development of a service center solution for a chamber of commerce as the central communication interface with customers
Providing information via a search system and then sending it to the customer
Creating the high-level specification for the information and service center
Responsible for business process modeling and workflow scenarios in the call center

Jan 2000 - Dec 2001

2 years

Munich, Germany

Complete Internet Relaunch

HypoVereinsbank AG

Implementation of HypoVereinsbank's entire web presence according to the agency's guidelines, migrating the online banking to a new platform and technology (3-tier architectures)
Responsible for the high-level and detailed specifications and subproject management of the "Real Estate" area in the internet relaunch
Technical leadership of project staff
Responsible for budget and schedule

Jan 1999 - Dec 2008

10 years

Business Consultant

PEGAS systemhaus GmbH

Jan 1996 - Dec 1998

3 years

System and Organization Consultant

syskoplan GmbH

Summary

I have built a strong career as a lead analyst and requirements consultant, working on projects that range from digitalizing business processes in public administration to modernizing systems in finance and insurance. I focus on designing clear business solutions, managing agile teams, and coordinating effective project rollouts. My work has spanned various industries including IT, banking, reinsurance, and eCommerce, where I consistently translate complex requirements into practical, working results.

I bring hands-on experience with agile frameworks, process modeling, and managing digital transformations. I am motivated by challenges and focused on delivering solutions that improve operations and meet exacting business needs.