Oliver N. - Lead Analyst, Requirements Analysis and Design

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Munich, Germany

Experience

Jul 2021 - Jan 2025

3 years 7 months

Nuremberg, Germany

Lead Analyst, Requirements Analysis and Design

IT System House of the Federal Employment Agency

Business analysis and requirements management for vocational training allowance.
Replacing legacy systems for computerized benefit disbursement for BAB-REHA.
Business analysis and design
Digitizing business processes
Requirements and risk management
Supporting the Product Owner
Leading the development team
SCRUM, Kanban
FAST Agile
DDD, BPMN, UML
Agile project approach
Microservices
Interfaces (Web services, REST, SOA)
Innovator, JIRA, Confluence, Eclipse, Git, Kafka

Sep 2019 - Jul 2021

1 year 11 months

Munich, Germany

Senior Business Analyst, Requirements Manager

GEMA Munich (Society for Musical Performance and Mechanical Reproduction Rights)

Business analysis and requirements engineering for distribution information and distribution preparation.
Replacing legacy systems for distribution of payout amounts to GEMA members.
Business analysis
Technical sub-project lead, managing the software team, Product Owner
Requirements and release management
Digitizing business processes
Risk management
Test management, automated testing, first-level support
Kanban, SCRUM
BPMN, UML
Agile project approach
Interfaces (Web service, online, EAI)
Enterprise Architect, AEM, Denodo, JIRA, Confluence, Oracle, SAP

Feb 2019 - Aug 2019

7 months

Munich, Germany

Business Analyst, IT Engineer - Claims

Munich Reinsurance Company AG

Business analysis and requirements engineering in claims, supporting external clients.
Monitoring external claims data and setting up an automated workflow.
Business analysis and IT engineering, sub-project lead
Requirements and release management
SCRUM
Agile project approach, first-level support
Kubernetes, Sharepoint, MS Azure DevOps, Appian, PowerBI, Enterprise Architect

Jun 2018 - Jan 2019

8 months

Munich, Germany

Business Analyst ABSi - Finance

Allianz Technology SE

Business analysis and design for the further development of ABSi – Finance area, release management, supporting external clients.
Business analysis and design, core upgrades
Requirements and release management
Product Owner and SCRUM
Agile project approach
JIRA, Confluence

Feb 2018 - May 2018

4 months

Sub-project management Steel Structures daproh

thyssenkrupp Industrial Solutions AG

Project management for Steel Structures in the "Data and Process Harmonization" project based on SAP.
Business analysis and design
Requirements management
Project management and coordination
SAP / SCP
SharePoint
JIRA, Confluence

Jul 2017 - Jan 2018

7 months

Project Lead and Rollout Management Kurz ECommerce

Leonhard Kurz Stiftung & Co. KG

Project leadership and rollout management for the B2B e-commerce portal based on Hybris and SAP.
Agile project management and coordination
Digitizing the sales catalog for B2B e-commerce
Requirements management
Business analysis and concept design
Leading the development team
Product owner, SCRUM
Hybris BA
JIRA, Confluence, HTML5

Sep 2012 - Dec 2018

6 years 4 months

Munich, Germany

Rollout Management BMW.digital and eFinance

BMW Financial Services (BMW Bank GmbH)

Rollout management for the financing pages of BMW Financial Services in Portugal, Greece, Russia, China, South Korea, India, Japan, South Africa, Hong Kong, Thailand, Malaysia, Australia and New Zealand.
eFinance concept for BMW Financial Services
Business analysis of country-specific financial products and legal framework in the BMW AG car configurator
Project management and coordination
Business analysis and concept design, product owner
Providing content (model data and images)
Requirements management
SCRUM, JIRA, Confluence, HTML5, digital media
First level testing and support test management

Jul 2008 - Present

17 years 4 months

Business Analyst and IT Consultant

Nattmann & Partner

Jun 2008 - Aug 2012

4 years 3 months

Munich, Germany

Support for the implementation of a new cross-divisional policy administration system (ABS)

Allianz Deutschland AG

Support and consulting of requirements management in the business architecture during the implementation of a cross-divisional policy administration system with group-wide development and requirements control.
Governance and administration of requirements management
Process support and improvement
Requirements management and engineering
Testing processes
Coordination of requirements management for core requirements and development
Creation of functional specifications in business architecture
Tool support and migration (Quality Center, HP Demand)
Training and consulting of employees on processes and tools

Jun 2007 - May 2008

1 year

Munich, Germany

Implementation of a 'Re-Marketing' program to market returned vehicles from leasing and financing contracts

BMW Bank GmbH

Creation of the functional specification for implementing a re-marketing program as an online application for BMW Bank GmbH, requirements engineering, test management.
Sub-project lead for requirements engineering and testing (DOORS)
Conducting workshops with business units
Development of a test management concept for the entire system
Concept for test automation for regression tests

Jan 2007 - Jun 2008

1 year 6 months

Vienna, Austria

CRM platform 'fussballverbindet.at' for the 2008 European Football Championship in Austria and Switzerland

Vienna Communications

High-level and detailed specification of the CRM program, and project management for the implementation of the full web portal with bonus program and Web 2.0 features, integrating additional partners like the Austrian Chamber of Commerce.
Project management
Conducting workshops with clients
Requirements analysis
Creating detailed concepts

Jan 2007 - Mar 2008

1 year 3 months

Munich, Germany

New internet portal development for multi-brand financing in the European market for BMW Financial Service

BMW Bank GmbH

Creating the high-level and functional concept for introducing an internet portal for multi-brand financing ('Multi Make') of BMW Bank in the European market (Italy, France, etc.), and test management for the overall systems.
Sub-project management
Conducting workshops with pilot countries
Creating and aligning the high-level concept for the overall system
Creating the functional concept based on BMW's process model in DOORS
Creating the test concept, test automation, test management

Jan 2007 - Jul 2007

7 months

Berlin, Germany

Introduction of the Jamba reward program 'Jamba Dollar'

Jamba GmbH

Creating the high-level concept for introducing a reward program in the Jamba GmbH online portals.
Sub-project management
Conducting workshops with the business units
Integration into Jamba TV channel, videos, and online platforms
Creating and aligning the high-level concept for the overall CRM system

Jan 2006 - Dec 2007

2 years

Munich, Germany

Further development of online applications for BMW Financial Service

BMW Bank GmbH

Creating the test concept and the corresponding test cases for introducing an online credit check, supporting the EU rollout of the financing pages in the vehicle calculator on bmw.de
Sub-project management
Creating the test concept for the overall system
Creating the test cases based on the test concept
Implementing tools for test automation and realizing automated tests for the vehicle calculation

Jan 2006 - Dec 2006

1 year

Soltau, Germany

Project management

Hagebaumarkt

Managing the agency from concept to rollout of the CRM system
Coordinating the functional requirements of the marketing methods to be used and mapping the necessary IT systems to run such a solution
Coordinating connected clients and suppliers (point-of-sale systems, letter shop, etc.), process modeling and detailed concept creation
Training the call center and administrative staff
Ongoing support and development
Creating the requirements specification
Creating the high-level and detailed concepts
Advising on point-of-sale system integration
Functional customizing
Ongoing functional support (strategy)

Jan 2006 - Dec 2006

1 year

Munich, Germany

Billing System for Satellite TV

Loyalty Partner

Creation of a test concept for a billing system of smart cards to access digital programs via satellite based on Siebel and SAP.
Subproject management
Development of test concepts for subsystems and the overall system
Design of load, black box, white box, and end-to-end tests for the new IT system
Workshops with vendors and subproject managers to align the test concept
Analysis of high-level and detailed specifications

Jan 2005 - Dec 2008

4 years

Wiesbaden, Germany

Project Lead

DG Verlag

Creating the detailed specification for the CRM program combined with a football affinity MasterCard
Aligning the functional specifications with the client and agency
Coordinating the development of the interactive web portal with integration of online payment systems and logistics partners
Training the client and call center
Ongoing support and further development
Writing the requirements specification (Requirements)
Creating the high-level and detailed concepts
Functional customizing
Coordinating the web agency, CMS vendor, and online payment systems
Ongoing functional support (strategy)

Jan 2004 - Dec 2004

1 year

Wiesbaden, Germany

Project Lead

DG Verlag

Designing and implementing a bonus program for members of Volks- und Raiffeisenbanken in Germany, aligning the detailed concept with the client, writing the requirements specification, coordinating with the agency for the web portal and the hosting partner for the installation of the complete solution, and customizing the application to customer requirements
Providing functional leadership to project team members
Modeling business processes
Creating the high-level and detailed concepts
Writing the requirements specification and project plan
Coordinating the implementation

Jan 2003 - Dec 2004

2 years

Munich, Germany

Project Lead

Pro7

Technical design of a coupon platform for members of the Pro7 Club for printing personalized coupons and redeeming coupon codes, coordinating with the client, the client's technical database provider, and the web agency for the frontend, and with the lettershop to capture generated barcodes
Providing functional leadership to project team members
Planning and implementing new features
Modeling business processes
Creating the high-level and detailed concepts
Writing the requirements specification
Coordinating the implementation

Jan 2003 - Dec 2003

1 year

Munich, Germany

Project Lead

Stadtwerke München

Functional and technical design of the M//CARD bonus program for Stadtwerke München, advising on the analysis and implementation of business processes, coordinating with the client, extending an existing bonus system solution, and coordinating with participating merchants, the lettershop, and the web agency for the online presence of M//CARD
Providing functional leadership to project team members
Planning and implementing new features
Modeling business processes
Creating the high-level and detailed concepts
Writing the requirements specification
Coordinating the implementation

Jan 2002 - Dec 2003

2 years

Munich, Germany

Project Manager

EBV, Trading Company for Electronic Components

Analysis, study and roadmap for the migration from a proprietary HP process landscape to a modern client/server solution
Leading the team and moderating workshops and interviews
Specifying various technical solution approaches
Developing a migration concept in alignment with business and IT units
Preparing selection and decision materials for the future system architecture, hardware platform, and technical implementation
Preparing and presenting solutions and project approach to the American parent company

Jan 2002 - Dec 2002

1 year

Düsseldorf, Germany

Value-Added Program for the Rhenish-Westphalian Savings Banks

S-points

Design and implementation of one of the first loyalty programs in the German banking sector: “S-Points” of the Rhenish-Westphalian savings banks.
Credit card spends, account balances and purchases of specific banking products are rewarded with points that can be redeemed for various rewards.
Developed the complete business process model for the S-Points system
Consulted and coordinated with clients during business process analysis
Defined products and interfaces for earning points on bank products
Defined processes for redeeming bonus points

Jan 2002 - Dec 2002

1 year

Munich, Germany

Pre-study "New Core System"

WWK

Selection and implementation of standard software for policy administration for a property and life insurance group.
Market analysis for standard software in the insurance sector
Developing criteria for an evaluation catalog
Conducting evaluations of all products
Organizing and leading workshops and vendor presentations
Supporting project management
Advising on business process analysis and defining project approach
Creating a migration concept for the legacy system

Jan 2001 - Dec 2001

1 year

Munich, Germany

Conceptual Design for Digital Signatures

HypoVereinsbank AG

Defining a requirements specification
Creating both high-level and detailed specifications
Developing a business process model for integrating digital forms into the existing online banking via the internet and the internal intranet

Jan 2001 - Dec 2001

1 year

Munich, Germany

Service Center for Form Orders

IHK

Business and technical design and development of a service center solution for a chamber of commerce as a central customer communication interface.
Making information available through a research system and then sending it to customers.
Creating the high-level specification for the information and service center
Responsible for business process modeling and call center process scenarios

Jan 2000 - Dec 2001

2 years

Munich, Germany

Full Internet Relaunch

HypoVereinsbank AG

Implementation of the entire HypoVereinsbank web presence according to agency specifications, migration of online banking to a new platform and technology (3-tier architectures)
Responsible for the high-level and detailed specifications and subproject management of the "Real Estate" section in the internet relaunch
Technical leadership of project team members
Budget and schedule responsibility

Jan 1999 - Dec 2008

10 years

Business Consultant

PEGAS systemhaus GmbH

Jan 1996 - Dec 1998

3 years

System and Organization Consultant

syskoplan GmbH

Summary

I have built a strong career as a lead analyst and requirements consultant, working on projects that range from digitalizing business processes in public administration to modernizing systems in finance and insurance. I focus on designing clear business solutions, managing agile teams, and coordinating effective project rollouts. My work has spanned various industries including IT, banking, reinsurance, and eCommerce, where I consistently translate complex requirements into practical, working results.

I bring hands-on experience with agile frameworks, process modeling, and managing digital transformations. I am motivated by challenges and focused on delivering solutions that improve operations and meet exacting business needs.