Nick M. - Head of Order & Provisioning Management

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Oslo, Norway

Experience

Dec 2024 - Present

1 year

Head of Order & Provisioning Management

Marlink

Oversee the evolution and transformation of the Order-to-Activation (O2A) domain across four business units, ensuring strategic alignment and delivery efficiency
Develop and implement a strategic roadmap for order orchestration and provisioning automation to drive standardisation and scalability across Marlink’s global operations
Own the end-to-end lifecycle of order management, ensuring seamless integration between sales systems, fulfillment platforms, and network elements
Lead the design and optimisation of automated workflows for order capture, decomposition, and provisioning, reducing manual handling and delivery lead times
Drive continuous improvement initiatives to enhance fulfillment accuracy, process efficiency, and operational KPIs across the O2A domain
Collaborate closely with Enterprise Architecture on target modernisation proposals
Act as primary domain lead and escalation point for O2A-related initiatives, overseeing transformation workstreams, backlog prioritisation, and cross-BU harmonisation efforts
Heavily involved in target operating model and architecture discussions (involving leading COTS solutions)
Onboard new skilled OSS personnel into the organisation to further enhance the overall domain maturity
Responsible for overseeing the implementation of Scaled Agile (SAFe) across Marlink for the first time to reduce time to market

Mar 2022 - Dec 2024

2 years 10 months

Technical Project Manager (OSS Transformation Sweden)

Telia Company

Oversee delivery of the OSS order-to-activation domain in accordance with ART roadmap and priorities, covering physical/logical network inventory and service orchestration components
Liaise with several other delivery teams and ARTs regarding dependent deliverables
Ensure OSS services are delivered on time, on budget, and with quality using project-defined SDLC
Report project status, impediments, and risks to senior management via defined steering meetings
Oversee and engage with a cohesive delivery team consisting of scrum master, testers, SMEs, developers, architects, and DevOps (approx. 15 resources)
Oversee test and production environment setups (VxRail, Kubernetes, AWS and on-prem), operational readiness documentation, robustness and performance testing (HA), monitoring/alarms, ITIL/ITSM processes supporting incident, change, and problem management, plus handover to line organisation
Act as overall SPOC for order-to-activation domain towards end-to-end programme

Mar 2019 - Dec 2022

3 years 10 months

Technical Project Manager (OSS Transformation Norway)

Telia Norge

Overall responsible for project managing the OSS replacement effort for fixed B2B datacom services as part of the Telia merger activities with TDC in Norway (order-to-activation domain)
Implement a new automated datacom value chain consisting of Ericsson and Cisco technologies
Oversee delivery of the OSS order-to-activation domain in accordance with ART roadmap and priorities
Report project status, impediments, and risks to senior management via defined steering meetings
Liaise with several other delivery teams and ARTs regarding dependent deliverables
Establish a cohesive delivery team consisting of approximately 30 resources
Drive RFI/RFP vendor selection process including demos, workshops, and POCs
Lead the data migration effort across multiple teams

Mar 2016 - Dec 2019

3 years 10 months

Technical Project Manager (AWS Cloud Transformation)

Telia Norge

Responsible for Telia's first cloud transformation initiative to AWS using technologies such as Terraform, Direct Connect, S3, ECS, VPNs, and F5 load balancers
Liaise with CenturyLink (Lumen) to acquire connectivity from on-prem data centers to AWS via dedicated fibre with full redundancy
Facilitate workshops with application owners, project sponsors, and other stakeholders to identify services fit for migration to the cloud for greater automation and reduced time to market
Create and maintain the project plan
Set up a dedicated cloud governance organisation, including people and processes for operational maintenance of the hybrid cloud solution
Regularly report overall project status, risks, assumptions, issues, and dependencies (RAID) to management and key stakeholders

Mar 2014 - Dec 2019

5 years 10 months

Head of IT Infrastructure & Operations

Telia Norge

Oversee the management and operational maintenance of all BSS-related technology to ensure existing IT services perform effectively with minimal downtime and high customer satisfaction
Manage a core team of 13 engineers covering Cisco networking, DBAs, data analytics, AWS cloud architecture, and 24/7 operations across four brands (1st/2nd line)
Oversee implementation of infrastructure and service transition projects including data center migrations, shutdowns, hybrid cloud implementations, and infrastructure consolidations
Focus on enhancing and continuously improving operational processes including life cycle management activities, IT governance, GDPR compliance, security routines, and automation

Jan 2012 - Dec 2014

3 years

Global Test Environment Manager

Telia Norge

Build and maintain a network of technical environments consisting of diverse infrastructure and application technologies to support various projects across BSS and OSS

Jan 2012 - Oct 2012

10 months

Technical Delivery Manager (MPESA)

Vodafone Global

Oversee and manage the Kenyan implementation of all M-Pesa applications from test through production
Liaise with the programme manager to maintain overall project plan and scope
Report project status, impediments, and risks
Coordinate communication between IBM engineers in India and Vodafone engineers in Kenya for server, storage, and network resources
Work with project architects to identify implementation dependencies and produce technical design documentation including IODs, HLDs, and LLDs
Manage team capacity both onsite in Dusseldorf and with external staff in India and Kenya
Organise go-live activities and planning
Responsible for handover to the Vodacom Kenya line organisation including ITIL processes

Jan 2009 - Dec 2012

4 years

Operations and Deployment Specialist

Vodafone Global

Serve as the primary technical resource for Italy, Greece, and Irish Vodafone affiliates to ensure smooth deployment of core architecture from test through production
Organise test activities, track issues, and provide reports to project management
Investigate and resolve product-related defects

Mar 2006 - Nov 2009

3 years 9 months

Senior Technical Analyst (Data Migration)

Irdeto BSS

Lead data migration as part of a major upgrade of Telenor’s legacy Customer Care and Financial Billing System in Norway, Sweden, Denmark, and Finland for approximately 1.5 million subscribers

Jan 2001 - Dec 2006

6 years

Senior Applications Engineer

UPC Technology

Deploy key technologies and components on the Solaris platform providing VoIP, telephony, and cable internet services
Write Perl and Python scripts to automate deployment tasks
Perform application migrations from existing software to new versions
Identify, configure, and administer middleware, system interfaces, and network infrastructure including Cisco CNR DHCP, eTrust LDAP, and Unix administration

Summary

20+ years experience working in Telco industry with UPC (NL), Vodafone (DE), Telenor (NO) & Telia (NO/SE) respectively
10 years working with service delivery & IT infrastructure
5+ years working as Technical Project Manager & Product Owner on large-scale IT transformation projects (SAFe)
15 years working with complex Telco OSS platforms and technologies (including Ericsson and Cisco based provisioning and network activation systems)
3 years working as Technical Project Manager on cloud transformation programme (AWS) for large Telco
3 years working as Head of IT infrastructure in a large Telco organisation