Nick Mudie - Head of Order & Provisioning Management

Q: Where is Nick based?

Nick is based in Oslo, Norway .

Q: What languages does Nick speak?

Nick speaks the following languages: English (Advanced), Norwegian (Intermediate) .

Q: How many years of experience does Nick have?

Nick has at least 25 years of experience. During this time, Nick has worked in at least 10 different roles and for 6 different companies . The average length of individual experience is 3 years and 6 months . Note that Nick may not have shared all experience and actually has more experience.

Q: What is Nick's latest experience?

Nick's most recent position is Head of Order & Provisioning Management at Marlink .

Q: What companies has Nick worked for in recent years?

In recent years, Nick has worked for Marlink , Telia Company , and Telia Norge .

Q: Which industries is Nick most experienced in?

Nick is most experienced in industries like Telecommunication .

Q: Which business areas is Nick most experienced in?

Nick is most experienced in business areas like Information Technology (IT) , Project Management , and Operations . Nick also has some experience in Quality Assurance (QA) and Supply Chain Management .

Q: Which industries has Nick worked in recently?

Nick has recently worked in industries like Telecommunication .

Q: Which business areas has Nick worked in recently?

Nick has recently worked in business areas like Information Technology (IT) , Project Management , and Operations .

Recommended expert

Oslo, Norway

Experience

Dec 2024 - Present

1 year 3 months

Oslo, Norway

Head of Order & Provisioning Management

Marlink

Oversee the evolution and transformation of the Order-to-Activation (O2A) domain across four business units, ensuring strategic alignment and delivery efficiency
Develop and implement a strategic roadmap for order orchestration and provisioning automation to drive standardisation and scalability across Marlink’s global operations
Own the end-to-end lifecycle of order management, ensuring seamless integration between sales systems, fulfillment platforms, and network elements
Lead the design and optimisation of automated workflows for order capture, decomposition, and provisioning, reducing manual handling and delivery lead times
Drive continuous improvement initiatives to enhance fulfillment accuracy, process efficiency, and operational KPIs across the O2A domain
Collaborate closely with Enterprise Architecture on target modernisation proposals
Act as primary domain lead and escalation point for O2A-related initiatives, overseeing transformation workstreams, backlog prioritisation, and cross-BU harmonisation efforts
Heavily involved in target operating model and architecture discussions involving leading COTS solutions
Onboard new skilled OSS personnel into the organisation to further enhance the overall domain maturity
Responsible for overseeing the implementation of Scaled Agile (SAFe) across Marlink for the first time with a view to reducing time to market

Mar 2022 - Dec 2024

2 years 10 months

Oslo, Norway

Technical Project Manager (OSS Transformation Sweden)

Telia Company

Oversee delivery of the OSS order-to-activation domain in accordance with ART roadmap and priorities, covering physical and logical network inventory and service orchestration components
Liaise with several other delivery teams and ARTs with respect to dependent deliverables
Ensure OSS services are delivered on time, on budget, and with quality using the defined SDLC
Report project status, impediments, and risks to senior management via defined steering meetings
Oversee and engage with a cohesive delivery team consisting of a scrum master, testers, SMEs, developers, architects, and DevOps (approx. 15 resources)
Oversee test and production environment setups (VxRail, Kubernetes, AWS plus on-prem), operational readiness documentation, robustness and performance testing (HA), monitoring and alarms, and ITIL/ITSM processes supporting incident, change, and problem management handover to the line organization
Act as overall single point of contact for the order-to-activation domain towards the end-to-end programme

Mar 2019 - Dec 2022

3 years 10 months

Oslo, Norway

Technical Project Manager (OSS Transformation Norway)

Telia Norge

Overall responsible for project managing the OSS replacement effort for fixed B2B datacom services as part of the Telia merger activities with TDC in Norway, focusing on the order-to-activation domain
Implement a new automated datacom value chain consisting of Ericsson and Cisco technologies
Oversee delivery of the OSS order-to-activation domain in accordance with ART roadmap and priorities
Report project status, impediments, and risks to senior management via defined steering meetings
Liaise with several other delivery teams and ARTs with respect to dependent deliverables
Establish a cohesive delivery team consisting of approximately 30 resources
Drive RFI/RFP vendor selection process including demos, workshops, and POCs
Lead the data migration effort across multiple teams

Mar 2016 - Dec 2019

3 years 10 months

Oslo, Norway

Technical Project Manager (AWS Cloud Transformation)

Telia Norge

Responsible for Telia's first cloud transformation initiative to AWS involving technologies such as Terraform, Direct Connect, S3, ECS, VPNs, and F5 load balancers
Liaise with CenturyLink (Lumen) to acquire connectivity from on-prem data centers to AWS via dedicated fibre with full redundancy
Facilitate workshops with application owners, project sponsors, and stakeholders to identify services fit for migration to the cloud to allow for greater automation and time to market
Create and maintain the project plan
Set up a dedicated cloud governance organisation covering people and processes for the operational maintenance of the hybrid cloud solution
Regularly report overall project status to management and key stakeholders, including RAID management

Mar 2014 - Dec 2019

5 years 10 months

Oslo, Norway

Head of IT Infrastructure & Operations

Telia Norge

Oversee the management and operational maintenance of all BSS-related technology to ensure that existing IT services perform effectively with minimal downtime and highest customer satisfaction
Manage a core team of 13 engineers covering Cisco networking, database administration, data analytics, AWS cloud architecture, and 24/7 operations across four brands (first and second line)
Oversee successful implementation of infrastructure and service transitioning projects including data center migrations, shutdowns, hybrid cloud implementations, and infrastructure consolidations
Focus on enhancing and continuously improving operational processes including life cycle management activities, IT governance, GDPR compliance, security routines, and automation

Jan 2012 - Dec 2014

3 years

Oslo, Norway

Global Test Environment Manager

Telia Norge

Build up and maintain a network of technical environments consisting of a multitude of infrastructure and application technologies to support various BSS and OSS projects

Jan 2012 - Oct 2012

10 months

Düsseldorf, Germany

Technical Delivery Manager (M-Pesa)

Vodafone Global

Oversee and manage the Kenyan implementation of all M-Pesa applications from test through to production
Liaise with the programme manager to maintain the overall project plan and scope
Report project status, impediments, and risks
Coordinate and communicate between IBM engineers in India and Vodafone engineers in Kenya on server, storage, and network resources
Work with project architects to identify implementation dependencies and produce technical design documentation including IODs, HLDs, and LLDs
Manage team capacity onsite in Dusseldorf and with external staff in India and Kenya
Organise go-live activities and planning
Hand over to the Vodacom Kenya line organisation including ITIL processes

Jan 2009 - Dec 2012

4 years

Düsseldorf, Germany

Operations and Deployment Specialist

Vodafone Global

Serve as the primary technical resource for Italy, Greece, and Irish Vodafone affiliates to ensure smooth deployment of core architecture from test through to production
Organise test activities, track issues, and provide reports to project management
Investigate and resolve product-related defects

Mar 2006 - Nov 2009

3 years 9 months

Amsterdam, Netherlands

Senior Technical Analyst (Data Migration)

Irdeto BSS - EMEA Professional Services

Lead data migration as part of a major upgrade of Telenor’s legacy customer care and financial billing system in Norway, Sweden, Denmark, and Finland, covering approximately 1.5 million subscribers

Jan 2001 - Dec 2006

6 years

Schiphol-Rijk, Netherlands

Senior Applications Engineer

UPC Technology

Deploy key technologies and components on the Solaris platform providing VoIP, telephony, and cable Internet services
Write Perl and Python scripts to automate deployment processes
Perform application migrations from existing software to new platforms
Identify, configure, and administer middleware, system interfaces, and network infrastructure including Cisco CNR DHCP, eTrust LDAP, and Unix administration

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (25 years).

Telecommunication

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (25 years), Project Management (11.5 years), Operations (11 years), Quality Assurance (3 years), and Supply Chain Management (1 year).

Information Technology

Project Management

Operations

Quality Assurance

Supply Chain Management

Summary

20+ years experience working in Telco industry with UPC (NL), Vodafone (DE), Telenor (NO) & Telia (NO/SE) respectively 10 years working with service delivery & IT infrastructure 5+ years working as Technical Project Manager & Product Owner on large-scale IT transformation projects (SAFe) 15 years working with complex Telco OSS platforms and technologies (including Ericsson and Cisco based provisioning and network activation systems) 3 years working as Technical Project Manager on cloud transformation programme (AWS) for large Telco 3 years working as Head of IT infrastructure in a large Telco organisation

An enterprise level IT transformation specialist with approx. 20 years working in the Telco domain. I have had the privilege of leading several complex projects (full SDLC) over the past years for some of Europe’s largest organisations.

I have a deep passion for technology and am always eager to involve myself in projects which are on the cutting edge; in addition to being very challenging.

At the beginning of my career I was heavily involved in hands-on application management (OSS deployment, operations and maintenance). This has given me a very good base with which to perform as a Technical Project Manager in large scale IT transformation initiatives; and of late as Head of Order & Provisioning Mgnt at a leading Tier-2 Telco.

Skills

Bss / Oss Architectures & Principles (B2c & B2b)
Service Orchestration Management & Fulfilment Processes
Order Provisioning / Service Activation Processes
Physical & Logical Network Inventory Processes
Product & Service Catalog Principles
Service Assurance Processes
Tmforum Apis
It Infrastructure (Cloud / On-prem)
Project Management
Stakeholder Management
Cloud Transformations
Telco It Transformations
Data Migrations Lead
Product Owner / Scrum Master
Agile / Safe Framework
Test Environment Management
It Infrastructure Management
Service Delivery
It Operations
Itil Processes
It Governance
Telco Technologies (Mobile & Datacom)
Strong Work Ethic
Confident/clear Communicator
Goal Focused
Autonomous
Collaboration Mindset
Pro-active
Structured
Open-mindedness
Ambitious

Languages

English

Advanced

Norwegian

Intermediate

Education

Oct 1996 - Jun 1999

Higher National Diploma · Business Information Systems

Certifications & licenses

PRINCE2

PMP

Scrum Master

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Nick based?

Nick is based in Oslo, Norway.

What languages does Nick speak?

Nick speaks the following languages: English (Advanced), Norwegian (Intermediate).

How many years of experience does Nick have?

Nick has at least 25 years of experience. During this time, Nick has worked in at least 10 different roles and for 6 different companies. The average length of individual experience is 3 years and 6 months. Note that Nick may not have shared all experience and actually has more experience.

What roles would Nick be best suited for?

Based on recent experience, Nick would be well-suited for roles such as: Head of Order & Provisioning Management, Technical Project Manager (OSS Transformation Sweden), Technical Project Manager (OSS Transformation Norway).

What is Nick's latest experience?

Nick's most recent position is Head of Order & Provisioning Management at Marlink.

What companies has Nick worked for in recent years?

In recent years, Nick has worked for Marlink, Telia Company, and Telia Norge.

Which industries is Nick most experienced in?

Nick is most experienced in industries like Telecommunication.

Which business areas is Nick most experienced in?

Nick is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Nick also has some experience in Quality Assurance (QA) and Supply Chain Management.

Which industries has Nick worked in recently?

Nick has recently worked in industries like Telecommunication.

Which business areas has Nick worked in recently?

Nick has recently worked in business areas like Information Technology (IT), Project Management, and Operations.

What is Nick's education?

Nick attended education in Business Information Systems.

Does Nick have any certificates?

Nick has 3 certificates. These include: PRINCE2, PMP, and Scrum Master.

What is the availability of Nick?

Nick is immediately available for suitable projects.

What is the rate of Nick?

Nick's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.