Nick M.

Head of Order & Provisioning Management

Avatar placeholder
Oslo, Norway

Experience

Dec 2024 - Present
1 year 1 month
Oslo, Norway

Head of Order & Provisioning Management

Marlink

  • Oversee the evolution and transformation of the Order-to-Activation (O2A) domain across four business units, ensuring strategic alignment and delivery efficiency
  • Develop and implement a strategic roadmap for order orchestration and provisioning automation to drive standardisation and scalability across Marlink’s global operations
  • Own the end-to-end lifecycle of order management, ensuring seamless integration between sales systems, fulfillment platforms, and network elements
  • Lead the design and optimisation of automated workflows for order capture, decomposition, and provisioning, reducing manual handling and delivery lead times
  • Drive continuous improvement initiatives to enhance fulfillment accuracy, process efficiency, and operational KPIs across the O2A domain
  • Collaborate closely with Enterprise Architecture on target modernisation proposals
  • Act as primary domain lead and escalation point for O2A-related initiatives, overseeing transformation workstreams, backlog prioritisation, and cross-BU harmonisation efforts
  • Heavily involved in target operating model and architecture discussions involving leading COTS solutions
  • Onboard new skilled OSS personnel into the organisation to further enhance the overall domain maturity
  • Responsible for overseeing the implementation of Scaled Agile (SAFe) across Marlink for the first time with a view to reducing time to market
Mar 2022 - Dec 2024
2 years 10 months
Oslo, Norway

Technical Project Manager (OSS Transformation Sweden)

Telia Company

  • Oversee delivery of the OSS order-to-activation domain in accordance with ART roadmap and priorities, covering physical and logical network inventory and service orchestration components
  • Liaise with several other delivery teams and ARTs with respect to dependent deliverables
  • Ensure OSS services are delivered on time, on budget, and with quality using the defined SDLC
  • Report project status, impediments, and risks to senior management via defined steering meetings
  • Oversee and engage with a cohesive delivery team consisting of a scrum master, testers, SMEs, developers, architects, and DevOps (approx. 15 resources)
  • Oversee test and production environment setups (VxRail, Kubernetes, AWS plus on-prem), operational readiness documentation, robustness and performance testing (HA), monitoring and alarms, and ITIL/ITSM processes supporting incident, change, and problem management handover to the line organization
  • Act as overall single point of contact for the order-to-activation domain towards the end-to-end programme
Mar 2019 - Dec 2022
3 years 10 months
Oslo, Norway

Technical Project Manager (OSS Transformation Norway)

Telia Norge

  • Overall responsible for project managing the OSS replacement effort for fixed B2B datacom services as part of the Telia merger activities with TDC in Norway, focusing on the order-to-activation domain
  • Implement a new automated datacom value chain consisting of Ericsson and Cisco technologies
  • Oversee delivery of the OSS order-to-activation domain in accordance with ART roadmap and priorities
  • Report project status, impediments, and risks to senior management via defined steering meetings
  • Liaise with several other delivery teams and ARTs with respect to dependent deliverables
  • Establish a cohesive delivery team consisting of approximately 30 resources
  • Drive RFI/RFP vendor selection process including demos, workshops, and POCs
  • Lead the data migration effort across multiple teams
Mar 2016 - Dec 2019
3 years 10 months
Oslo, Norway

Technical Project Manager (AWS Cloud Transformation)

Telia Norge

  • Responsible for Telia's first cloud transformation initiative to AWS involving technologies such as Terraform, Direct Connect, S3, ECS, VPNs, and F5 load balancers
  • Liaise with CenturyLink (Lumen) to acquire connectivity from on-prem data centers to AWS via dedicated fibre with full redundancy
  • Facilitate workshops with application owners, project sponsors, and stakeholders to identify services fit for migration to the cloud to allow for greater automation and time to market
  • Create and maintain the project plan
  • Set up a dedicated cloud governance organisation covering people and processes for the operational maintenance of the hybrid cloud solution
  • Regularly report overall project status to management and key stakeholders, including RAID management
Mar 2014 - Dec 2019
5 years 10 months
Oslo, Norway

Head of IT Infrastructure & Operations

Telia Norge

  • Oversee the management and operational maintenance of all BSS-related technology to ensure that existing IT services perform effectively with minimal downtime and highest customer satisfaction
  • Manage a core team of 13 engineers covering Cisco networking, database administration, data analytics, AWS cloud architecture, and 24/7 operations across four brands (first and second line)
  • Oversee successful implementation of infrastructure and service transitioning projects including data center migrations, shutdowns, hybrid cloud implementations, and infrastructure consolidations
  • Focus on enhancing and continuously improving operational processes including life cycle management activities, IT governance, GDPR compliance, security routines, and automation
Jan 2012 - Dec 2014
3 years
Oslo, Norway

Global Test Environment Manager

Telia Norge

  • Build up and maintain a network of technical environments consisting of a multitude of infrastructure and application technologies to support various BSS and OSS projects
Jan 2012 - Oct 2012
10 months
Düsseldorf, Germany

Technical Delivery Manager (M-Pesa)

Vodafone Global

  • Oversee and manage the Kenyan implementation of all M-Pesa applications from test through to production
  • Liaise with the programme manager to maintain the overall project plan and scope
  • Report project status, impediments, and risks
  • Coordinate and communicate between IBM engineers in India and Vodafone engineers in Kenya on server, storage, and network resources
  • Work with project architects to identify implementation dependencies and produce technical design documentation including IODs, HLDs, and LLDs
  • Manage team capacity onsite in Dusseldorf and with external staff in India and Kenya
  • Organise go-live activities and planning
  • Hand over to the Vodacom Kenya line organisation including ITIL processes
Jan 2009 - Dec 2012
4 years
Düsseldorf, Germany

Operations and Deployment Specialist

Vodafone Global

  • Serve as the primary technical resource for Italy, Greece, and Irish Vodafone affiliates to ensure smooth deployment of core architecture from test through to production
  • Organise test activities, track issues, and provide reports to project management
  • Investigate and resolve product-related defects
Mar 2006 - Nov 2009
3 years 9 months
Amsterdam, Netherlands

Senior Technical Analyst (Data Migration)

Irdeto BSS - EMEA Professional Services

  • Lead data migration as part of a major upgrade of Telenor’s legacy customer care and financial billing system in Norway, Sweden, Denmark, and Finland, covering approximately 1.5 million subscribers
Jan 2001 - Dec 2006
6 years
Schiphol-Rijk, Netherlands

Senior Applications Engineer

UPC Technology

  • Deploy key technologies and components on the Solaris platform providing VoIP, telephony, and cable Internet services
  • Write Perl and Python scripts to automate deployment processes
  • Perform application migrations from existing software to new platforms
  • Identify, configure, and administer middleware, system interfaces, and network infrastructure including Cisco CNR DHCP, eTrust LDAP, and Unix administration

Summary

20+ years experience working in Telco industry with UPC (NL), Vodafone (DE), Telenor (NO) & Telia (NO/SE) respectively 10 years working with service delivery & IT infrastructure 5+ years working as Technical Project Manager & Product Owner on large-scale IT transformation projects (SAFe) 15 years working with complex Telco OSS platforms and technologies (including Ericsson and Cisco based provisioning and network activation systems) 3 years working as Technical Project Manager on cloud transformation programme (AWS) for large Telco 3 years working as Head of IT infrastructure in a large Telco organisation

An enterprise level IT transformation specialist with approx. 20 years working in the Telco domain. I have had the privilege of leading several complex projects (full SDLC) over the past years for some of Europe’s largest organisations.

I have a deep passion for technology and am always eager to involve myself in projects which are on the cutting edge; in addition to being very challenging.

At the beginning of my career I was heavily involved in hands-on application management (OSS deployment, operations and maintenance). This has given me a very good base with which to perform as a Technical Project Manager in large scale IT transformation initiatives; and of late as Head of Order & Provisioning Mgnt at a leading Tier-2 Telco.

Skills

  • Bss / Oss Architectures & Principles (B2c & B2b)

  • Service Orchestration Management & Fulfilment Processes

  • Order Provisioning / Service Activation Processes

  • Physical & Logical Network Inventory Processes

  • Product & Service Catalog Principles

  • Service Assurance Processes

  • Tmforum Apis

  • It Infrastructure (Cloud / On-prem)

  • Project Management

  • Stakeholder Management

  • Cloud Transformations

  • Telco It Transformations

  • Data Migrations Lead

  • Product Owner / Scrum Master

  • Agile / Safe Framework

  • Test Environment Management

  • It Infrastructure Management

  • Service Delivery

  • It Operations

  • Itil Processes

  • It Governance

  • Telco Technologies (Mobile & Datacom)

  • Strong Work Ethic

  • Confident/clear Communicator

  • Goal Focused

  • Autonomous

  • Collaboration Mindset

  • Pro-active

  • Structured

  • Open-mindedness

  • Ambitious

Languages

English
Advanced
Norwegian
Intermediate

Education

Oct 1996 - Jun 1999
Lorem ipsum dolor sit amet

Higher National Diploma · Business Information Systems

Certifications & licenses

PRINCE2

PMP

Scrum Master

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions

Similar Freelancers

Discover other experts with similar qualifications and experience

Thomas F.
Thomas F.

Full-Time Applied AI/ML Upskilling

View Profile
Christine S.
Christine S.

IT Project Manager, Regulations & Security Requirements Analyst

View Profile
Paul W.
Paul W.

Architecture Consultant (Freelance)

View Profile
Ole H.
Ole H.

Senior Project Manager Post Merger/ERP/IT

View Profile
Luca P.
Luca P.

ERP Program Manager

View Profile
Alagi M.
Alagi M.

Senior Project Manager S4HANA in the energy sector

View Profile
Yahya V.
Yahya V.

Co-founder & CEO

View Profile
Patrick R.
Patrick R.

Project Manager BID & Tender Digital Transformation

View Profile
Wilhelm H.
Wilhelm H.

Project Manager / Senior Consultant

View Profile
Fred S.
Fred S.

Partner Management; Project Manager

View Profile
Plamen M.
Plamen M.

Head of Service & Operations Management

View Profile
Oliver S.
Oliver S.

SAP Subproject Manager (SCM, MM, EWM)

View Profile
Ronald F.
Ronald F.

IT Consultant & Continuing Education

View Profile
Christian S.
Christian S.

Operation Manager

View Profile
Thorsten S.
Thorsten S.

Founder

View Profile
Matthias B.
Matthias B.

Interim Change Manager

View Profile
Jürgen K.
Jürgen K.

Cloud & IT Service Management with Azure & ServiceNow (freelance)

View Profile
Thomas C.
Thomas C.

External Consultant to Program Management / SCRUM Master

View Profile
Rafael D.
Rafael D.

Project Manager Modern Workplace

View Profile
Patrick M.
Patrick M.

Product Owner

View Profile
Victor R.
Victor R.

Senior Consultant - Innovation & Transformation

View Profile
Matthias S.
Matthias S.

Cross-project Coordinator

View Profile
Shahram F.
Shahram F.

Senior Product Owner / Process Owner

View Profile
Marleen K.
Marleen K.

Atlassian Specialist E2E Processes

View Profile
Stephan S.
Stephan S.

Project and Product Manager, Consultant and Trainer

View Profile
Claus E.
Claus E.

Senior IT Project Manager – Digitalization Insurance & Telecommunications

View Profile
Yashar S.
Yashar S.

Managing Director/Consultant

View Profile
Timo D.
Timo D.

External E-Commerce and Online Shop Consultant

View Profile
Jefferson G.
Jefferson G.

Agile Coach & Scrum Master, Project “ScanToFHIR” – Chekov Enterprise

View Profile
Enrique C.
Enrique C.

AI – Automation Senior Analyst/ Developer

View Profile