Mohammed Maali - IT Infrastructure Management

Q: Where is Mohammed based?

Mohammed is based in Mainz, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Mohammed speak?

Mohammed speaks the following languages: German (Advanced), English (Advanced) .

Q: How many years of experience does Mohammed have?

Mohammed has at least 30 years of experience. During this time, Mohammed has worked in at least 7 different roles and for 8 different companies . The average length of individual experience is 4 years and 9 months . Note that Mohammed may not have shared all experience and actually has more experience.

Q: What is Mohammed's latest experience?

Mohammed's most recent position is IT Infrastructure Management at E.On, Bayernwerk, West energy .

Q: What companies has Mohammed worked for in recent years?

In recent years, Mohammed has worked for E.On, Bayernwerk, West energy , NET- WB GmbH , Finanz Informatik Technologie Service , Denkmalneu , and DOW/ Trinseo .

Q: Which industries is Mohammed most experienced in?

Mohammed is most experienced in industries like Information Technology (IT) , Retail , and Chemical . Mohammed also has some experience in Utility Services and Food and Beverage .

Q: Which business areas is Mohammed most experienced in?

Mohammed is most experienced in business areas like Information Technology (IT) , Project Management , and Product Development . Mohammed also has some experience in Sales , Procurement and Purchasing , and Human Resources (HR) .

Q: Which industries has Mohammed worked in recently?

Mohammed has recently worked in industries like Chemical , Utility Services , and Information Technology (IT) .

Q: Which business areas has Mohammed worked in recently?

Mohammed has recently worked in business areas like Information Technology (IT) , Procurement and Purchasing , and Project Management .

Recommended expert

Mainz, Germany

Experience

Sep 2022 - Mar 2025

2 years 7 months

IT Infrastructure Management

E.On, Bayernwerk, West energy

Extensive experience in IT service management based on Agile and ITIL processes
Implementing measures to ensure smooth incident and problem management
Quick processing of orders in request management
Resolving technical requirements and requests based on expertise
Advising users on all IT topics
Monitoring service level agreements
Collaborating with internal teams and establishing standard solutions for recurring issues
Proactive maintenance and monitoring
Automation and standardization
Continuous learning, evaluation, and optimization
Documentation in the ServiceNow and Jera ticket systems
Document management with SharePoint and Confluence
Knowledge of Microsoft 365, Microsoft Azure, and cloud computing
Backup and replication systems with Veeam
Knowledge of SAP S/4HANA

May 2022 - Aug 2022

4 months

IT Infrastructure Management

NET- WB GmbH

Monitoring and taking over incident management
Handling user requests
Providing a communication channel between ITSM functions and users
Quick response to IT problem requests
Server administration and Active Directory management
Managing employee groups

Mar 2022 - May 2022

3 months

Frankfurt, Germany

Server Administration

Finanz Informatik Technologie Service

Monitoring and managing systems, applications, and customer environments in decentralized and network areas on a shift basis
Server administration and Active Directory management
Incident detection with problem analysis and resolution
Communicating with specialist departments and escalating when needed
Documenting incidents and actions in the ARS ticketing system
Following up on incidents by writing action instructions and suggested solutions
Performing changes according to the change process
Proactively detecting and resolving faults
Knowledge of SCOM, Command FNT, Windows AD, vSphere, Network Node, and Infoblox Manager

Feb 2022 - Feb 2022

1 month

IT Support

Denkmalneu

1st and 2nd level support
System monitoring and troubleshooting using Jira
Knowledge of Windows AD, Windows Server 2016, Windows endpoint, and Intune
Resetting passwords and fixing login errors
Setting up Outlook and adding signatures
Maintaining Microsoft Active Directory, Windows Intune, as well as DHCP and DNS on Windows Server 2012R2, 2016, and 2019

Jan 2016 - Nov 2021

5 years 11 months

IT Support, IT Infrastructure Management

DOW/ Trinseo

Supporting, maintaining, and servicing Windows network infrastructure
IT support for employees, analyzing and resolving operational issues
Office 365 support and fixing login errors
Carrying out IT projects in collaboration with all business units
Planning and procurement of hardware and software
Maintaining Microsoft Active Directory, Windows Intune, as well as DHCP and DNS on Windows Server 2012R2, 2016, and 2019
2nd and 3rd level support for AD users and permission management
Managing SLA and asset distribution processes
Documenting and managing tickets and requests in ServiceNow
System monitoring and troubleshooting
Creating and maintaining standard operating procedures for PCLM services

Jan 2014 - Jan 2016

2 years 1 month

Business Software Trainer, Field Support Engineer

Domino's Pizza House

Training executives and staff on the Pulse software system
Team lead for nationwide software rollout
Retraining management and staff on Pulse software

Jan 2002 - Dec 2013

12 years

Own company, IT service provider, training center for IT specialists in system integration

CSM Mainz

Full IT service, system maintenance and network administration
Hardware and software troubleshooting
IT consulting and monitoring
Telecom and internet consulting
Data backup and recovery
Remote support and training

Jan 1995 - Dec 2001

7 years

Consultant and service provider for network technology and UNIX multi-user systems

Netix System Consultant

Consulting and services in network technology and UNIX multi-user systems
Sales of related software and hardware
Development and sales of netix POS checkout solution for retail

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (19.5 years), Retail (7 years), Chemical (6 years), Utilities (2.5 years), and Food and Beverage (2 years).

Information Technology

Retail

Chemical

Utilities

Food and Beverage

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (30 years), Project Management (8 years), Product Development (7 years), Sales (7 years), Procurement (6 years), and Human Resources (2 years).

Information Technology

Project Management

Product Development

Sales

Procurement

Human Resources

Languages

German

Advanced

English

Advanced

Education

Diploma · Business Administration and Computer Science

Certifications & licenses

Agile Scrum Master Certification

ITIL V3 Foundation Certification

Profile

Created

August 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Mohammed based?

Mohammed is based in Mainz, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Mohammed speak?

Mohammed speaks the following languages: German (Advanced), English (Advanced).

How many years of experience does Mohammed have?

Mohammed has at least 30 years of experience. During this time, Mohammed has worked in at least 7 different roles and for 8 different companies. The average length of individual experience is 4 years and 9 months. Note that Mohammed may not have shared all experience and actually has more experience.

What roles would Mohammed be best suited for?

Based on recent experience, Mohammed would be well-suited for roles such as: IT Infrastructure Management, Server Administration, IT Support.

What is Mohammed's latest experience?

Mohammed's most recent position is IT Infrastructure Management at E.On, Bayernwerk, West energy.

What companies has Mohammed worked for in recent years?

In recent years, Mohammed has worked for E.On, Bayernwerk, West energy, NET- WB GmbH, Finanz Informatik Technologie Service, Denkmalneu, and DOW/ Trinseo.

Which industries is Mohammed most experienced in?

Mohammed is most experienced in industries like Information Technology (IT), Retail, and Chemical. Mohammed also has some experience in Utility Services and Food and Beverage.

Which business areas is Mohammed most experienced in?

Mohammed is most experienced in business areas like Information Technology (IT), Project Management, and Product Development. Mohammed also has some experience in Sales, Procurement and Purchasing, and Human Resources (HR).

Which industries has Mohammed worked in recently?

Mohammed has recently worked in industries like Chemical, Utility Services, and Information Technology (IT).

Which business areas has Mohammed worked in recently?

Mohammed has recently worked in business areas like Information Technology (IT), Procurement and Purchasing, and Project Management.

What is Mohammed's education?

Mohammed attended education in Business Administration and Computer Science.

Does Mohammed have any certificates?

Mohammed has 2 certificates. These include: Agile Scrum Master Certification and ITIL V3 Foundation Certification.

What is the availability of Mohammed?

Mohammed is immediately available full-time for suitable projects.

What is the rate of Mohammed?

Mohammed's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.