Katrin Voges - Service Designer

Müllheim, Germany

Experience

Mar 2023 - Feb 2024

1 year

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Landkreis Weilheim-Schongau

Developed a future concept for digitalization and citizen services
Optimized central processes and advised leaders on strategic management of change processes

Jan 2023 - Jan 2025

2 years 1 month

Leonberg, Germany

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Ernst Granzow GmbH & Co. KG

Developed and implemented a company-wide transformation strategy toward collaborative, agile leadership
Supported implementation through Objectives & Key Results (OKR)

Sep 2022 - Dec 2024

2 years 4 months

Freiburg im Breisgau, Germany

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Universitätsklinikum Freiburg

Conducted seminars and community of practice sessions on process management and design thinking
Planned and facilitated a participatory innovation sprint

Sep 2022 - Sep 2023

1 year 1 month

Fellbach, Germany

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Stadt Fellbach

Conducted strategic analysis and optimized core administrative processes in the registration office, civil registry, and immigration office
Facilitated participation and decision-making formats

Dec 2021 - Mar 2022

4 months

Konstanz, Germany

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Landkreis Konstanz

Developed a participatory social strategy for the Department of Social Affairs and Health
Supported prioritization of social policy measures

Jan 2021 - Mar 2024

3 years 3 months

Zug, Switzerland

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Seneca Projekt AG

Advisory support for the launch of an innovative working model in outpatient care based on the Buurtzorg approach
Designing a scalable organizational model with a pioneer group

Jan 2021 - Nov 2021

11 months

Renchen, Germany

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Baden-Württembergischer Landesverband für Prävention und Rehabilitation gGmbH

Strategic consulting and concept design for digital services for a complex association to optimize information and work processes

Sep 2020 - Dec 2025

5 years 4 months

Founder and Shareholder

Service Design Süd West

Implementation-focused management consulting for user-centered digital innovation for SMEs, the social sector, and municipalities

Mar 2018 - Feb 2025

7 years

Stuttgart, Germany

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Der Paritätische Wohlfahrtsverband Landesverband Baden-Württemberg e.V.

Supporting projects to digitize processes
Process optimization, business development, and role clarification for member organizations

Dec 2017 - Dec 2021

4 years 1 month

Freiburg im Breisgau, Germany

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Stadt Freiburg

Support in strategic alignment of digitization projects
Digitizing processes and facilitating requirements workshops for the Office for Digital Affairs and IT (DIGIT)

Nov 2017 - Nov 2017

1 month

Switzerland

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Central IT of the Canton Basel-Landschaft

Moderation and methodological support of a workshop to establish user-centered innovation processes as part of the digitalization strategy

May 2012 - Present

13 years 9 months

Founder

Digital Concepts with More Value

Consulting and concept development for the design and implementation of user-centered digital services with a focus on organizational development and sustainable integration.

Oct 2009 - Apr 2012

2 years 7 months

Freiburg im Breisgau, Germany

Consultant/Web & IT Concept Developer

BGA Group GmbH

Consulting, concept development, and project management of digital projects (websites, desktop and mobile apps)
Contribution to the agency's strategic development

Mar 2009 - Jun 2009

4 months

Saarbrücken, Germany

Bachelor Thesis

IMC AG

Conceptualization of a digital learning service on Facebook

Jul 2007 - Aug 2007

2 months

Yverdon-les-Bains, Switzerland

Summer Au Pair Stay

Family in Yverdon

Mar 2007 - Jan 2008

11 months

Rust, Germany

Project placement

Science House

Concept and programming of a web-based learning portal

Aug 2006 - Feb 2007

7 months

Saarbrücken, Germany

Internship semester

Moltomedia GmbH

Project management of MEMO eTEN: a multichannel platform for the European tourism industry
Contributed to other projects

Mar 2005 - Sep 2009

4 years 7 months

Part-time freelance work

CreaMedia Design

Consulting and implementation of digital solutions

Aug 2004 - Aug 2005

1 year 1 month

Voluntary social year

Caritas Kindertagsstätte

Summary

Focus on user-centered digitalization, strategic management, and implementation of complex change initiatives. Experienced in project leadership, stakeholder coordination, and decision-making structures.

Skills

Project Management & Collaboration: Ms Office, Project & Teams, Confluence, Jira, Miro/mural/conceptboard, Survey Tools
Process Management: Bpmn, Journey Maps & Service Blueprints
Web Technologies: Html, Css, Javascript, Php, Mysql, Java
Ai Tools For Text/image Generation And Process Support, E.g., Chatgpt, Fireflies, Summ Ai