Katrin Voges - Service Designer

Q: Where is Katrin based?

Katrin is based in Müllheim, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Katrin speak?

Katrin speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), French (Intermediate), Italian (Elementary) .

Q: How many years of experience does Katrin have?

Katrin has at least 22 years of experience. During this time, Katrin has worked in at least 9 different roles and for 19 different companies . The average length of individual experience is 1 year and 2 months . Note that Katrin may not have shared all experience and actually has more experience.

Q: What companies has Katrin worked for in recent years?

In recent years, Katrin has worked for Landkreis Weilheim-Schongau , Ernst Granzow GmbH & Co. KG , Universitätsklinikum Freiburg , Stadt Fellbach , and Landkreis Konstanz .

Q: Which industries is Katrin most experienced in?

Katrin is most experienced in industries like Information Technology (IT) , Professional Services , and Government and Public Administration . Katrin also has some experience in Advertising , Healthcare , and Education .

Q: Which business areas is Katrin most experienced in?

Katrin is most experienced in business areas like Information Technology (IT) , Strategy and Planning , and Product Development . Katrin also has some experience in Project Management , Operations , and Human Resources (HR) .

Q: Which industries has Katrin worked in recently?

Katrin has recently worked in industries like Professional Services , Information Technology (IT) , and Government and Public Administration .

Q: Which business areas has Katrin worked in recently?

Katrin has recently worked in business areas like Information Technology (IT) , Strategy and Planning , and Product Development .

Q: What is Katrin's education?

Katrin holds a Master in Service Innovation & Design from Laurea University of Applied Sciences and a Bachelor in Online Media from Hochschule Furtwangen .

Recommended expert

Müllheim, Germany

Experience

Mar 2023 - Feb 2024

1 year

Landkreis Weilheim-Schongau

Developed a future concept for digitalization and citizen services
Optimized central processes and advised leaders on strategic management of change processes

Jan 2023 - Jan 2025

2 years 1 month

Leonberg, Germany

Ernst Granzow GmbH & Co. KG

Developed and implemented a company-wide transformation strategy toward collaborative, agile leadership
Supported implementation through Objectives & Key Results (OKR)

Sep 2022 - Dec 2024

2 years 4 months

Freiburg im Breisgau, Germany

Universitätsklinikum Freiburg

Conducted seminars and community of practice sessions on process management and design thinking
Planned and facilitated a participatory innovation sprint

Sep 2022 - Sep 2023

1 year 1 month

Fellbach, Germany

Stadt Fellbach

Conducted strategic analysis and optimized core administrative processes in the registration office, civil registry, and immigration office
Facilitated participation and decision-making formats

Dec 2021 - Mar 2022

4 months

Konstanz, Germany

Landkreis Konstanz

Developed a participatory social strategy for the Department of Social Affairs and Health
Supported prioritization of social policy measures

Jan 2021 - Mar 2024

3 years 3 months

Zug, Switzerland

Seneca Projekt AG

Advisory support for the launch of an innovative working model in outpatient care based on the Buurtzorg approach
Designing a scalable organizational model with a pioneer group

Jan 2021 - Nov 2021

11 months

Renchen, Germany

Baden-Württembergischer Landesverband für Prävention und Rehabilitation gGmbH

Strategic consulting and concept design for digital services for a complex association to optimize information and work processes

Sep 2020 - Dec 2025

5 years 4 months

Founder and Shareholder

Service Design Süd West

Implementation-focused management consulting for user-centered digital innovation for SMEs, the social sector, and municipalities

Mar 2018 - Feb 2025

7 years

Stuttgart, Germany

Der Paritätische Wohlfahrtsverband Landesverband Baden-Württemberg e.V.

Supporting projects to digitize processes
Process optimization, business development, and role clarification for member organizations

Dec 2017 - Dec 2021

4 years 1 month

Freiburg im Breisgau, Germany

Stadt Freiburg

Support in strategic alignment of digitization projects
Digitizing processes and facilitating requirements workshops for the Office for Digital Affairs and IT (DIGIT)

Nov 2017 - Nov 2017

1 month

Switzerland

Central IT of the Canton Basel-Landschaft

Moderation and methodological support of a workshop to establish user-centered innovation processes as part of the digitalization strategy

May 2012 - Present

13 years 10 months

Founder

Digital Concepts with More Value

Consulting and concept development for the design and implementation of user-centered digital services with a focus on organizational development and sustainable integration.

Oct 2009 - Apr 2012

2 years 7 months

Freiburg im Breisgau, Germany

Consultant/Web & IT Concept Developer

BGA Group GmbH

Consulting, concept development, and project management of digital projects (websites, desktop and mobile apps)
Contribution to the agency's strategic development

Mar 2009 - Jun 2009

4 months

Saarbrücken, Germany

Bachelor Thesis

IMC AG

Conceptualization of a digital learning service on Facebook

Jul 2007 - Aug 2007

2 months

Yverdon-les-Bains, Switzerland

Summer Au Pair Stay

Family in Yverdon

Mar 2007 - Jan 2008

11 months

Rust, Germany

Project placement

Science House

Concept and programming of a web-based learning portal

Aug 2006 - Feb 2007

7 months

Saarbrücken, Germany

Internship semester

Moltomedia GmbH

Project management of MEMO eTEN: a multichannel platform for the European tourism industry
Contributed to other projects

Mar 2005 - Sep 2009

4 years 7 months

Part-time freelance work

CreaMedia Design

Consulting and implementation of digital solutions

Aug 2004 - Aug 2005

1 year 1 month

Voluntary social year

Caritas Kindertagsstätte

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (17 years), Professional Services (16.5 years), Government and Administration (7.5 years), Advertising (4.5 years), Healthcare (4 years), and Construction (2 years).

Information Technology

Professional Services

Government and Administration

Advertising

Healthcare

Construction

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (21 years), Strategy (16.5 years), Product Development (15 years), Project Management (10 years), Operations (7 years), and Human Resources (2 years).

Information Technology

Strategy

Product Development

Project Management

Operations

Human Resources

Summary

Focus on user-centered digitalization, strategic management, and implementation of complex change initiatives. Experienced in project leadership, stakeholder coordination, and decision-making structures.

Skills

Project Management & Collaboration: Ms Office, Project & Teams, Confluence, Jira, Miro/mural/conceptboard, Survey Tools
Process Management: Bpmn, Journey Maps & Service Blueprints
Web Technologies: Html, Css, Javascript, Php, Mysql, Java
Ai Tools For Text/image Generation And Process Support, E.g., Chatgpt, Fireflies, Summ Ai

Languages

German

Native

English

Advanced

Spanish

Intermediate

French

Intermediate

Italian

Elementary

Education

Sep 2013 - Dec 2015

Laurea University of Applied Sciences

MBA, Service Innovation & Design · Service Innovation & Design · Espoo, Finland

Aug 2008 - Dec 2008

Instituto Tecnológico de Monterrey

Cuernavaca, Mexico

Sep 2005 - Aug 2009

Hochschule Furtwangen

Bachelor of Science, Online Media · Online Media · Furtwangen, Germany · 1.6

...and 2 more

Certifications & licenses

Professional Scrum Master PSM I

Certified OKR Professional

Journey Map Operations

Fundamentals of the Sociocratic Circle Method and Effective Meeting Facilitation

Sociocracy Center

Professional Scrum Product Owner PSPO I

Certificate of Expertise in Data Protection and Data Security

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Katrin based?

Katrin is based in Müllheim, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Katrin speak?

Katrin speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate), French (Intermediate), Italian (Elementary).

How many years of experience does Katrin have?

Katrin has at least 22 years of experience. During this time, Katrin has worked in at least 9 different roles and for 19 different companies. The average length of individual experience is 1 year and 2 months. Note that Katrin may not have shared all experience and actually has more experience.

What roles would Katrin be best suited for?

Based on recent experience, Katrin would be well-suited for roles such as: Founder and Shareholder, Founder, Consultant/Web & IT Concept Developer.

What companies has Katrin worked for in recent years?

In recent years, Katrin has worked for Landkreis Weilheim-Schongau, Ernst Granzow GmbH & Co. KG, Universitätsklinikum Freiburg, Stadt Fellbach, and Landkreis Konstanz.

Which industries is Katrin most experienced in?

Katrin is most experienced in industries like Information Technology (IT), Professional Services, and Government and Public Administration. Katrin also has some experience in Advertising, Healthcare, and Education.

Which business areas is Katrin most experienced in?

Katrin is most experienced in business areas like Information Technology (IT), Strategy and Planning, and Product Development. Katrin also has some experience in Project Management, Operations, and Human Resources (HR).

Which industries has Katrin worked in recently?

Katrin has recently worked in industries like Professional Services, Information Technology (IT), and Government and Public Administration.

Which business areas has Katrin worked in recently?

Katrin has recently worked in business areas like Information Technology (IT), Strategy and Planning, and Product Development.

What is Katrin's education?

Katrin holds a Master in Service Innovation & Design from Laurea University of Applied Sciences and a Bachelor in Online Media from Hochschule Furtwangen.

Does Katrin have any certificates?

Katrin has 6 certificates. Among them, these include: Professional Scrum Master PSM I, Certified OKR Professional, and Journey Map Operations.

What is the availability of Katrin?

Katrin is immediately available part-time for suitable projects.

What is the rate of Katrin?

Katrin's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.