Heinz Hähnel

Hospital Diagnosis System (Stress Test For Hospitals)

• Development Of A Toolkit To Identify Problem Areas In Healthcare Organizations
• Diagnostic System For Weaknesses In Hospitals
• System For Developing Optimization Measures

Corporate Planning And Control

• Development Of Vision, Mission, Guiding Principles, Goals, And Strategies, E.g., In Workshops
• Design, Modeling, And Implementation Of Business Processes That Support Achieving Defined Goals And Strategies (Business Process Management With Various It Tools)
• Development Of Cause-and-effect Models And Creation Of Strategy Maps, Balanced Scorecards, Etc.
• Creation Of Strategy Maps Or Scorecards And Their It Implementation
• Definition And Creation Of Controlling Dashboards (With Various It Tools)
• Implementation Of Integrated Internal Control Systems (Ics)
• Training And Monitoring For The Implementation Of Corporate Management Systems

Strategy Development And Change Management

• Support For Strategic Realignment, Restructuring, And Reorganization Of Companies/organizations
• Ensuring That The Implementation Of New Strategies, Structures, Systems, Processes, Or Behaviors In The Company Is Goal-optimized, Low In Conflict, And Accepted (Systemic Approach)
• Introduction Or Further Development Of Integrated Interdisciplinary Management Systems

Planning, Control, And Monitoring Of Companies With Product Lifecycle Management

• As-is Analysis Of The Value Chain And Management And Support Processes Based On Business Processes And Management Systems For The Entire Company
• Development Of The Target Business Processes, Systems, And Methods Based On Process Analysis
• Design And Implementation Of Product Lifecycle Management Systems
• Optimization Of The Value Chain Using Plm Software Systems

Project Management / Multi-project Management Iso 21500

• Design Of Company-specific Project Management Systems, Definition Of The Project Management Toolset, And Selection Of Project Management Tools
• Training And Implementation Of Project Management
• Implementation Of Project Controlling Systems
• Many Years Of Practical Experience As A Project Manager/leader Of Complex Projects Both Nationally And Internationally

Risk Management (Rm) Iso 31000 And Onr 49000, And It Risk Management

• Design Of Risk Management Systems
• Development Of Documentation And Tools For The Isms
• Review Of Business Processes Regarding Risk Potentials
• Creation Of Risk Information Systems (Intranet, Extranet, Internet)
• Training Of Employees And Responsible Parties
• Conducting Internal Audits
• Preparation For External Certification Audits According To Iso 31000

Multifunctional Process Management

• Development Of The Fundamentals Of Interdisciplinary Process Management
• Design Of The Business Process Map And Integration Of The Organization's Management Systems
• Modeling Of As-is Processes, Optimization Of To-be Processes With Simulation Models (Time And Cost Simulations)
• Implementation Of Multifunctional Process Management
• Creation Of A Code Of Practice For Process Management And Training Materials
• Training Of Participants (Employees, Process Owners, Responsible Parties, External Partners, Etc.)
• Development Of Process Monitoring Systems
• Conducting Process Audits

Quality Management (Qm) Iso 9001

• Design Of Quality Management Systems
• Development Of Documentation, Processes, And Tools For Qm
• Creation Of Qm Information Systems (Intranet, Extranet, Internet)
• Training Of Employees And Qm Bodies (Quality Managers, Internal Auditors, Process Owners, Management And Executives, Etc.)
• Conducting Internal Audits
• Preparation For External Certification Audits According To Iso 9001

It Service Management (Itsm) Iso 20000 / Itilv3

• Design Of Itsm Systems
• Development Of Documentation And Tools For Itsm
• Modeling Or Adapting Processes To Itil Requirements And Service Management Processes
• Creation Of Itsm Information Systems (Intranet, Extranet, Internet)
• Training Of Employees And Responsible Parties
• Conducting Internal Audits
• Preparation For External Certification Audits According To Iso 20000

Software Development And Software Lifecycle Management

• Software Lifecycle Iso 12207
• System Lifecycle Iso 15288
• Spice
• Information Management

Information Security Management (Isms) Iso 27001

• Design Of Information Security Systems
• Development Of Documentation, Policies, And Tools For The Isms
• Modeling Or Adapting Processes To Isms Requirements
• Creation Of Isms Information Systems (Intranet, Extranet, Internet)
• Training Of Employees And Responsible Parties
• Conducting Internal Audits
• Preparation For External Certification Audits According To Iso 27001

Change Management (According To Itil)

• Implementation Of Systems For It-relevant Changes And Ensuring That It Infrastructure Adjustments Are Carried Out According To Itil In A Controlled, Efficient, And Low-risk Manner

Cost Reduction And Efficiency Improvement Programs – Corporate Diagnosis System (Uds)

• Conducting Corporate Diagnoses To Systematically Identify Weaknesses And Success Potentials (Self-developed System As Part Of A Research Project At The University Of World Trade And Ongoing Practical Development)
• Evaluation Of The Diagnosis Results
• Development Of Cost Reduction And Efficiency Improvement Measures
• Support In Implementing The Measures

Customer Satisfaction Management

• Development, Implementation, Operation, And Optimization According To Iso 10001 And Subsequent

Knowledge Management

• Design And Implementation Of Knowledge Management (Iso 30.401 / Din 91218 / Cwa 14924, Etc.)