Heinz Hähnel
Project Manager
Experience
Project Manager
Industry and trading company
- Development of a planning system (planning of planning) for the entire company.
- Development and implementation of a digital, AI-supported strategic and operational control system for the entire company.
Project Manager
Bank (XXX)
- Development of a concept to ensure compliance with rules and legal/regulatory requirements.
- Coordination of the concept and its implementation with the involved departments and the central responsible parties in the board area (compliance, legal, audit, etc.).
Project Manager
Bank (XXX)
- Design of a contribution margin control system for a bank.
- Design and setup of the implementation project.
Project Manager
Bank (XXX)
- Restructuring.
- Optimization of process management and control.
Project Manager
Service Digitalization Development (XXX)
- Design, development, and implementation of an 'eConsulting Business Consulting Platform' for self-consulting with digital processing of consulting projects.
Project Manager
Branch Universal Bank Upper Austria (XXX)
- Restructuring of business process management.
- Introduction of multifunctional business process management with optimizations.
Project Manager
International Automotive Corporate Group
- Analysis of the current business processes across the entire group and development of optimized future processes with stakeholders.
- Development of a strategic target concept.
- Tender for a PLM software (Product Lifecycle Management) to control the entire value chain of the group, integrating all existing IT systems.
- Implementation of structural and process organizational changes in the company, combined with phased change processes to develop the corporate culture.
- Integration of all IT systems into an integrated, end-to-end, data-driven management system (SAP, CAD, etc.).
Project Manager
Printing Capsule Manufacturing (XXX)
- Conducted a corporate diagnosis to assess the company's situation.
- Preparation of reorganization plans.
Project Manager
Cash & Carry Retail Chain (XXX)
- Conducted a business and process analysis.
- Development of a liquidity and earnings control system.
Project Manager
Printing Capsules and Special Print Containers Manufacturing and Distribution
- Analysis of weaknesses.
- Documentation of current processes in the international group (process modeling).
- Development of future target processes with all departments and companies.
- Preparation of an IT requirements catalog for the introduction of an ERP system (SAP).
- Support during the implementation.
- Project "PASS NEU" to redesign production control.
Consultant
Capital Market Modernization Azerbaijan (XXX)
- Support for capital market modernization.
- Development and implementation of a knowledge management system.
Subproject Manager
State Bank of Vietnam and Banking Group
- World Bank project.
- Analysis of the current situation of the entire bank, including all regional directorates and representative district and local branches.
- Development of a strategic plan for restructuring and reorienting the entire bank.
- Preparation of an operational implementation plan for reorganizing the bank across all major business areas and corporate functions.
- Development of the new organizational structure.
- Development and optimization of business processes (using credit operations as an example).
Project Manager
Public Hospital (XXX)
- Conducting an organizational diagnosis and analysis of all areas of the hospital.
- Conducting a hospital stress test.
- Developing a reorganization plan for realigning the hospital.
Subproject Manager
Austrian Pension Insurance Institution (XXX)
- Standardization of all insurance types across all pension insurance schemes in Austria.
- Redefinition of business processes for all insurance types.
- Digitization of business processes and development of new software systems (project "zepta").
Subproject Manager
State Bank of Nigeria (XXX)
- Conducting a due diligence analysis of the bank.
- Preparing the decision-making basis for a bank acquisition.
Project Manager
VGH Versicherungsgruppe Hannover (XXX)
- Introduction of quality-oriented business process management.
- Restructuring the electronic organizational manual in Lotus Notes.
- Design and implementation of business process management.
- Training of management, specialist departments, and involved business units.
- Modeling of business processes including time and cost components.
- Simulation and optimization of processes with respect to quality management.
- Implementation of process cost accounting.
- Preparation of decision-making basis for the board based on process cost accounting (quantitative and qualitative).
- Preliminary work for the introduction of the balanced scorecard.
- Creating process-based decision-making criteria on whether IT developments should be implemented internally or externally, or not at all.
- Preparation and introduction of quality management based on ISO 9001 and support for the initial certification (10/2005).
- Expansion of quality management to other business areas and support for ISO 9001 and ISO 20000-ITIL certification (10/2006).
Project Manager
Privatkrankenhaus (XXX)
- Development of the risk management system.
- Risk monitoring, risk assessment, and implementation of risk management.
- Design and implementation of risk monitoring based on the strategy map and balanced scorecard with risk focus areas.
Project Manager
Internationaler Logistikkonzern (XXX)
- Development of new procurement structures.
- Consolidation of the purchasing organization of the three companies.
- Modeling of procurement processes including all corporate functions.
- Modeling of the new processes including process costs and times.
- Development of optimized target processes.
- Support for organizational and IT implementation.
Project Manager
Bundesliga-Fußballverein und Nebenbetriebe (XXX)
- Support for redesigning club structures and organizational setup.
- Coarse structuring of business processes.
Project Manager
Internationale Versicherungsgruppe (XXX)
- Development of business processes for all management, value-adding, and support processes.
- Restructuring of the organizational structure.
- Preparation of job descriptions.
- Development of the foundations for quality management (ISO 9001).
- Conducting, evaluation, and analysis of employee and customer surveys.
- Creation of the information system as an intranet website.
Project Manager
Order Hospital (XXX)
- Development of the new strategy.
- Assessment of the initial situation.
- Conducting surveys of employees, patients and referring physicians.
Lecturer
University of Applied Sciences Technikum Vienna
- Business Informatics, Faculty of Computer Science.
- Member of the Master's examination board for Business Informatics.
- Teaching and supervision of Master's theses.
Project Manager
Croatian Stock Exchange (XXX)
- Strategic direction and development of the business model.
- Introduction of process management.
- Modeling and optimization of core processes.
- Restructuring of the organizational structure.
- Implementation of project management.
- Support in the implementation of the new strategy, processes and structures.
- Development of a management information system based on the Balanced Scorecard (monitoring and control system).
Project Manager
International DIY Retail Chain (XXX)
- Restructuring of the company/organizational structure.
- Modeling of business processes.
- Introduction of process cost accounting.
- Simulation and optimization of processes.
- Optimization decisions (outsourcing of services, elimination of unnecessary functions, etc.).
- Securing business processes through quality management (ISO).
Project Member
Bonus Collection and Customer Loyalty Systems (XXX)
- Structuring and establishment of the company.
- Design and optimization of business processes.
- Documentation of the overall system.
- Setting up controlling and an early warning system.
Project Manager
Transportation Industry Company (XXX)
- Intelligent Transportation Systems (ITS), Electronic Toll Collection (ETC).
- Implementation of the information security system according to ISO 27001.
- Preparation for ISO 27001 certification.
- Support during certification and follow-up work.
Project Manager
VGH Insurance Group Hannover (XXX)
- Implementation of quality-oriented business process management.
- Restructuring of the electronic organizational manual in Lotus Notes.
- Design and implementation of business process management.
- Training of management, departments and involved business units.
- Modeling of business processes including time and cost components.
- Simulation and optimization of processes from a quality management perspective.
- Implementation of process cost accounting.
- Creation of decision-making materials for the board based on process cost accounting (quantitative and qualitative).
- Preliminary work for the introduction of the balanced scorecard.
- Development of process-based decision criteria to determine if IT developments should be implemented internally, externally, or not at all.
- Preparation and implementation of quality management based on ISO 9001 and support for initial certification.
- Expansion of quality management to other business areas and support for ISO 9001 and ISO 20000 ITIL certification.
Project Manager
Private Bank (XXX)
- Realignment of the bank in line with the new corporate strategy.
- Realignment and optimization of business processes across all banking divisions and product groups for the bank and the investment company.
- Restructuring of the organizational setup, changing and redefining business areas and banking functions for the bank and the investment company.
Project Team Member
Microfinance Capacity Building Initiative – East Africa (XXX)
- Projects in Kenya, Uganda, Tanzania, Ethiopia, Rwanda, Burundi.
- Structuring a knowledge database to document ongoing project information and results.
- Ensuring internal communication of the international project team.
- Creation and implementation of the knowledge database in a web application (internet and extranet solution).
Project Team Member
Food Industry (XXX)
- Establishment of an operational holding with service, trade, real estate and production divisions.
- Development and implementation of group controlling.
- Strategic alignment and structuring of the holding.
- Modeling of business processes.
- Development of a franchise system.
Project Manager
Automotive Industry (XXX)
- Development of the core business process landscape.
- Modeling the business processes.
- Development of process cost accounting.
- Optimization of business processes.
- Support in the selection of a new ERP software system.
Subproject Manager
Russian Stock Exchange (XXX)
- Restructuring the Moscow Stock Exchange to create modern structures and workflows.
- Documenting workflows in business processes.
- Developing a code of practice for process and quality management.
- Developing an internal information system (intranet).
- Ensuring implementation through the introduction of quality management (ISO 9000).
- Conducting and analyzing employee surveys.
Project Manager
International EU Universal Bank (XXX)
- Development of the organizational and process structure.
- Creating the electronic organization manual in the intranet to ensure bank security and control.
- Structuring the business process map for all bank activities (value chain, management, and support processes).
- Defining the business processes for all bank products for Austria and abroad.
- Creating guidelines and work instructions for employees based on business processes.
- Defining the organizational structure with job descriptions, responsibilities, etc.
- Implementing the ISO 9001 quality management system and preparing for certification.
Project Lead
Universal Bank Austria (XXX)
- Reorganizing the payment transactions and internal services departments.
- Implementing a cost reduction and efficiency improvement program.
- Setting up a centralized procurement process.
- Supporting the implementation measures.
Subproject Manager, Project Manager
Logistics Group (XXX)
- Modeling business processes in the corporate customer area.
- Developing optimized target processes.
- Creating an IT implementation concept.
- Developing and carrying out a cost reduction and efficiency improvement program in the corporate customer area.
- Project "bill.it".
- Project to ensure invoicing (commissioned by audit).
- Optimizing mail-order parcel processing.
Project Manager
Market Entry Mobile Network Operator (XXX)
- Creation of a logistics concept.
- Preparation of business operations in Austria.
Project Manager
Restructuring Universal Bank Ukraine (XXX)
- Reorganization of the universal bank.
- Focus areas: credit and payments.
- Securing staff by reorganizing the Human Resources department.
- Process mapping of business operations.
- Support for the rollout to nationwide branches.
Project Manager
Marketing Consulting Firm (XXX)
- Optimization of business processes.
- Development of a marketing evaluation system.
- Development of a marketing certification system (Triple-A Marketing).
Project Manager
Restructuring Universal Bank Kyrgyzstan (XXX)
- Comprehensive reorganization of the entire bank (head office and all regional directorates and branches).
- Concept for strategic realignment.
- Development of target business processes and rules for employees.
Project Manager
Universal Bank Russia (XXX)
- World Bank project.
- Reorganization of the entire bank.
- Direct area of responsibility: credit, payments, organization, IT, and Human Resources.
- Creation of as-is and to-be business processes.
- Optimization based on process cost calculations.
- Training of staff on-site and at the partner bank Raiffeisen-Zentralbank in Vienna.
Project Manager
Border Area Shopping Center (XXX)
- Support in setting up and running the food and non-food supermarket.
- Purchasing and assortment optimization, logistics, pricing, etc.
Subproject Manager
Universal Bank Kazakhstan (XXX)
- World Bank Central Asia Region.
- Project work in the areas of organization and IT of a major bank in Kazakhstan.
- Reorganization of the bank in coordination with the consulting team.
Subproject Manager
Austrian Mobile Operator (XXX)
- Design of the new mobile network in Austria – from decision to full operation across all business areas.
- Development of procedures and modeling of the related business processes.
- Securing the processes through internal and external service level agreements.
- Analysis and process optimization of direct sales.
- Outsourcing the business segment to four companies.
- Integration of external companies through business processes and service level agreements.
- Managing direct sales with a continuous and up-to-date controlling system (ensuring 48-hour delivery).
Project Manager
Housing Cooperatives Vienna and Lower Austria (XXX)
- Reorganization of the companies.
- Support for the implementation of new software.
Project Manager and CEO
Establishment of a Food and Hardware Chain (XXX)
- Conducting macro and micro site analyses.
- Design of the markets.
- Planning of the market setup with the member companies.
- Defining the assortments, leading supplier negotiations, and handling operational purchasing.
- Planning and controlling of the markets, managing the markets, and market logistics.
- Operational management of the supermarkets and hardware stores.
Project Manager
Bank (XXX)
- Specialist support in modeling AS-IS and TO-BE processes.
- Support in developing a new IT system.
Project Manager
DIY and building materials retailer (XXX)
- Analysis of the company.
- Development of reorganization concepts.
Project Manager
Private bank asset management (XXX)
- Defining the rules and workflows in business processes.
- Defining securities settlement processes within the asset management company and its interfaces to the parent bank.
- Managing securities settlement at the parent bank.
- Conducting optimization calculations.
- Implementing the ISO 9000 quality management system.
- Ongoing external process control, conducting internal audits for continuous quality assurance.
- Preparing and supporting the annual certification audits.
Project Manager
Private bank investment fund (XXX)
- Establishment of the investment fund of a universal bank.
- Defining all settlement processes, including securities.
- Settlement operations in the universal bank.
- Implementing business process management.
- Modeling business processes.
- Optimizing business processes.
- Quality assurance through ISO 9001 implementation, certification, and ongoing external support.
Project Manager
Military vehicle manufacturer / arms conversion project
- PPS Detva (1994-1996).
- Conversion of production from military equipment to construction machinery for USAID.
- Analysis of the entire company.
- Development of reorganization programs for engineering/production, logistics, planning, procurement, marketing, sales, and administration.
- Conducting visits to Western European companies to learn best practices.
- Conducting training in procurement, sales, and production planning.
Project Manager
Universal Bank and Asset Management Austria (XXX)
- Design and development of an alternative sales channel for a universal bank (mobile sales, among others).
- Defining alternative transaction processes in business workflows together with the bank.
- Establishment of a sales subsidiary.
- Recruiting, selecting and training new employees for the bank sales company, conducting assessment centers.
- Fine-tuning and optimizing business processes during live operation.
- Developing and implementing controlling tools for timely steering of the company.
Project Manager
International Commodity Trading (XXX)
- Analysis of business areas.
- Preparation of a requirements catalog for new ERP software.
Project Manager
Investment Fund (XXX)
- First wave of privatization in the Czech Republic.
- Review and evaluation of 53 target group companies (agricultural industrial companies) in the Czech Republic/Moravia.
- Valuation of companies and selection of companies for the investment portfolio of a major Austrian bank's investment fund.
Project Manager
Universal Bank (Group Subsidiary) (XXX)
- Comprehensive reorganization of the entire bank, headquarters and all branches.
- Introduction of business process management.
- End-to-end modeling of business processes in all banking areas.
- Optimization of bank divisions.
- Key areas: credit, deposits, securities, derivatives, investment fund, treasury, payments, account management, controlling, risk management, accounting, compliance, organization/IT, insurance, building society savings, coin trading.
Project Manager
International Trade and Financing Bank (XXX)
- Realignment of financing and trade processes.
- Optimization of business processes for the financing area.
- Reorganization of international trade processing processes.
- Creation of a requirements specification as a tender for new IT systems.
Project Manager
Universal and Real Estate Financing Bank (XXX)
- Reorganization of the Internal Services department.
- Conceptualization of reorganization measures.
Project Manager
Data and Valuables Security Center (XXX)
- Organization of the security center for valuables storage at Palais Auersperg.
- Organization of the data security center and transport of IT data from the client to the security center and back.
Project Manager
Universal Bank Austria (XXX)
- Reorganization of internal services and printing department.
- Development of a cost reduction program.
- Establishment of centralized purchasing for the entire bank/group.
- Support in implementing the cost reduction measures.
- Training of employees in procurement functions.
Project Manager
Brick and Plastic Production (XXX)
- Reorganization of the corporate group.
- Organizational integration into Wienerberger AG.
Project Manager
Austrian Universal Bank Group, Raiffeisen Central Institution
- Reorganization and realignment of branch organization with a focus on loans and securities.
- Modeling of business processes with optimization approaches.
- Support in site relocation.
Project Manager
Photo express lab chain (XXX)
- Cost accounting and calculations.
- Development of the business model.
- Expansion planning.
Project Manager, Head of Materials Management
Glass industry (XXX)
- Reorganization of the logistics area (purchasing, transportation, production planning).
- Implementation of a new purchasing organization.
- Optimization of production planning and control.
- Support for the implementation of standard order processing software.
Project Manager
Ministry of Education (XXX)
- Reorganization of the media service.
- Conducting organizational and optimization workshops.
Project Manager, Head of Internal Audit and Organizational Development
Heinzel Group Europe, Paper industry (XXX)
- Implementation and management of the internal group audit and organizational development.
- Implementation of an internal control system (ICS) and establishment of an internal audit system.
- Execution of various organizational projects.
Project Lead
Light Advertising (XXX)
- Development of the business model.
- Planning business operations.
Project Manager
Tour Operator / Travel Agency (XXX)
- Restructuring the process and organizational structure.
- Cost optimization of package deals, flight operations and hotel offers.
- Calculating sales priorities to maximize contribution margins per departure date, destination and hotel.
Project Manager
Legal Publisher and Bookstore (XXX)
- Feasibility study for digitizing legal literature (laws, court rulings, etc.) on digital media.
- Concept for direct data access to a legal database.
- Development of an information and metrics system for corporate management.
Project Manager
Management Consulting Subsidiary of a Bank (XXX)
- Setting up a management consulting division.
- Carrying out various consulting projects for corporate clients of the First Austrian Savings Bank.
Project Manager
Food Industry (XXX)
- Conducting a company analysis.
- Developing an efficiency improvement concept.
Project Manager
Agricultural Trading (XXX)
- Conducting a company analysis.
- Developing an efficiency improvement concept.
Project Manager
Photo Industry (XXX)
- Conducting an organizational and personnel analysis.
- Employee survey.
- Development of an organizational and personnel development concept.
Project Manager
Paper Industry (XXX)
- Personnel analysis.
- Conducting a personnel development program.
Project Manager
Pharmaceutical Industry (XXX)
- Conducting a company analysis to identify areas for improvement.
- Assisting in the implementation of a reorganization.
Project Manager
Paper Industry (XXX)
- Conducting a personnel analysis to identify reorganization measures.
- Development of a personnel development concept.
- Long-term implementation of the personnel development concept.
Project Manager, Executive Assistant to Management
Austrian Automobile Club (XXX)
- Conducting a company analysis and developing an efficiency improvement program.
- Development and implementation of an employee activation program.
- Planning and conducting a management workshop.
- Member opinion surveys.
Project Manager
Publishing House (XXX)
- Conducting a company analysis.
- Creating a reorganization concept.
External Examiner and Researcher
Middlesex University London
- Research activities on digitizing knowledge-related and knowledge-intensive work.
- External Examiner for PhD examinations.
University Lecturer, Organizational Manager and Secretary General
Vienna University of Economics and Business
- University lecturer and organizational manager for the Post Graduate Management program.
- Research project 'New methods for creditworthiness assessment' commissioned by the Austrian banking sector.
- Secretary General of the Institute for Economic and Administrative Management at the Interdisciplinary Institute for Corporate Management.
Skills
Hospital Diagnosis System (Stress Test For Hospitals)
- Development Of A Toolkit To Identify Problem Areas In Healthcare Organizations
- Diagnostic System For Weaknesses In Hospitals
- System For Developing Optimization Measures
Corporate Planning And Control
- Development Of Vision, Mission, Guiding Principles, Goals, And Strategies, E.g., In Workshops
- Design, Modeling, And Implementation Of Business Processes That Support Achieving Defined Goals And Strategies (Business Process Management With Various It Tools)
- Development Of Cause-and-effect Models And Creation Of Strategy Maps, Balanced Scorecards, Etc.
- Creation Of Strategy Maps Or Scorecards And Their It Implementation
- Definition And Creation Of Controlling Dashboards (With Various It Tools)
- Implementation Of Integrated Internal Control Systems (Ics)
- Training And Monitoring For The Implementation Of Corporate Management Systems
Strategy Development And Change Management
- Support For Strategic Realignment, Restructuring, And Reorganization Of Companies/organizations
- Ensuring That The Implementation Of New Strategies, Structures, Systems, Processes, Or Behaviors In The Company Is Goal-optimized, Low In Conflict, And Accepted (Systemic Approach)
- Introduction Or Further Development Of Integrated Interdisciplinary Management Systems
Planning, Control, And Monitoring Of Companies With Product Lifecycle Management
- As-is Analysis Of The Value Chain And Management And Support Processes Based On Business Processes And Management Systems For The Entire Company
- Development Of The Target Business Processes, Systems, And Methods Based On Process Analysis
- Design And Implementation Of Product Lifecycle Management Systems
- Optimization Of The Value Chain Using Plm Software Systems
Project Management / Multi-project Management Iso 21500
- Design Of Company-specific Project Management Systems, Definition Of The Project Management Toolset, And Selection Of Project Management Tools
- Training And Implementation Of Project Management
- Implementation Of Project Controlling Systems
- Many Years Of Practical Experience As A Project Manager/leader Of Complex Projects Both Nationally And Internationally
Risk Management (Rm) Iso 31000 And Onr 49000, And It Risk Management
- Design Of Risk Management Systems
- Development Of Documentation And Tools For The Isms
- Review Of Business Processes Regarding Risk Potentials
- Creation Of Risk Information Systems (Intranet, Extranet, Internet)
- Training Of Employees And Responsible Parties
- Conducting Internal Audits
- Preparation For External Certification Audits According To Iso 31000
Multifunctional Process Management
- Development Of The Fundamentals Of Interdisciplinary Process Management
- Design Of The Business Process Map And Integration Of The Organization's Management Systems
- Modeling Of As-is Processes, Optimization Of To-be Processes With Simulation Models (Time And Cost Simulations)
- Implementation Of Multifunctional Process Management
- Creation Of A Code Of Practice For Process Management And Training Materials
- Training Of Participants (Employees, Process Owners, Responsible Parties, External Partners, Etc.)
- Development Of Process Monitoring Systems
- Conducting Process Audits
Quality Management (Qm) Iso 9001
- Design Of Quality Management Systems
- Development Of Documentation, Processes, And Tools For Qm
- Creation Of Qm Information Systems (Intranet, Extranet, Internet)
- Training Of Employees And Qm Bodies (Quality Managers, Internal Auditors, Process Owners, Management And Executives, Etc.)
- Conducting Internal Audits
- Preparation For External Certification Audits According To Iso 9001
It Service Management (Itsm) Iso 20000 / Itilv3
- Design Of Itsm Systems
- Development Of Documentation And Tools For Itsm
- Modeling Or Adapting Processes To Itil Requirements And Service Management Processes
- Creation Of Itsm Information Systems (Intranet, Extranet, Internet)
- Training Of Employees And Responsible Parties
- Conducting Internal Audits
- Preparation For External Certification Audits According To Iso 20000
Software Development And Software Lifecycle Management
- Software Lifecycle Iso 12207
- System Lifecycle Iso 15288
- Spice
- Information Management
Information Security Management (Isms) Iso 27001
- Design Of Information Security Systems
- Development Of Documentation, Policies, And Tools For The Isms
- Modeling Or Adapting Processes To Isms Requirements
- Creation Of Isms Information Systems (Intranet, Extranet, Internet)
- Training Of Employees And Responsible Parties
- Conducting Internal Audits
- Preparation For External Certification Audits According To Iso 27001
Change Management (According To Itil)
- Implementation Of Systems For It-relevant Changes And Ensuring That It Infrastructure Adjustments Are Carried Out According To Itil In A Controlled, Efficient, And Low-risk Manner
Cost Reduction And Efficiency Improvement Programs – Corporate Diagnosis System (Uds)
- Conducting Corporate Diagnoses To Systematically Identify Weaknesses And Success Potentials (Self-developed System As Part Of A Research Project At The University Of World Trade And Ongoing Practical Development)
- Evaluation Of The Diagnosis Results
- Development Of Cost Reduction And Efficiency Improvement Measures
- Support In Implementing The Measures
Customer Satisfaction Management
- Development, Implementation, Operation, And Optimization According To Iso 10001 And Subsequent
Knowledge Management
- Design And Implementation Of Knowledge Management (Iso 30.401 / Din 91218 / Cwa 14924, Etc.)
Languages
Education
Vienna University of Economics and Business
Studies completed with the first diploma exam, diploma thesis, and exams up to the second diploma exam · Vienna, Austria
University of World Trade
Post Graduate Management, Austrian university program in business and administrative management · Business and Administrative Management · Vienna, Austria
Middlesex University London
Doctorate in Business Administration · Business Administration · London, United Kingdom
Certifications & licenses
CMC Certified Management Consultant
incite / UBIT-WKO
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