Göran Hielscher
Senior Agile Transformation Coach
Experience
Jan 2019 - Dec 2019
1 yearSenior Agile Transformation Coach
Austrian Airlines
- Spearheaded company-wide agile transformation initiative impacting over 7000 employees
- Designed and implemented new work frameworks, establishing more than 15 self-organising teams
- Created innovative learning journey formats, combining agile methodologies with practical application
- Facilitated large-scale change workshops for over 200 participants, driving cultural transformation
- Developed sustainable communication strategies for internal and external stakeholder management
Jan 2015 - Dec 2016
2 yearsHead of Design Thinking
Berlin School of Digital Business
- Architected comprehensive Design Thinking curriculum for corporate clients (Bosch, DB, and Roland Berger)
- Led multi-month innovation projects resulting in successful product launches and process improvements
- Coached executive teams in human-centered design methodologies and innovation practices
- Established measurement frameworks for tracking training impact and ROI
Jan 2013 - Present
13 years 1 monthSenior Consultant & Master Facilitator
The Inspiracy Group
- Led systemic transformation projects for international corporations, focusing on cultural change and agile methodologies
- Designed and delivered executive coaching programs and leadership development workshops for over 1000 professionals
- Developed custom training curricula in Design Thinking, facilitating more than 100 workshops across Europe
- Delivered keynotes on organisational transformation and human-centered leadership at industry conferences
Jan 2012 - Dec 2012
1 yearUX/UI Strategy Consultant
Swisscom Switzerland
- Developed enterprise-wide strategic framework for human-centered design adoption
- Created comprehensive training materials and facilitation guides for UX/UI best practices
- Trained over 100 professionals in customer experience methodologies and Design Thinking
- Established metrics for measuring customer experience improvements
Jan 2011 - Dec 2011
1 yearEditorial Manager
Mediaplanet Publishing House
- Led team of 50 editors, managing end-to-end content production and quality assurance
- Established editorial guidelines and quality management systems
- Recruited and developed junior talent, implementing coaching program for journalists
- Ensured consistent on-time delivery of publications while maintaining editorial excellence
Jan 2004 - Dec 2011
8 yearsIndependent Design Consultant
goerex.net
- Provided comprehensive design and copywriting services for a diverse client portfolio
- Developed brand identities and communication strategies for SMEs
- Created marketing collateral and digital assets for various industries
Jan 2003 - Dec 2004
2 yearsHead of Design & Copy
Spreadshirt
- Led creative direction for international e-commerce brand
- Developed brand guidelines and communication strategies
- Managed design team and external creative partners
- Created compelling marketing materials and product communications
Summary
A master facilitator with over a decade of experience combining systemic thinking and human-centered design. My strength lies in creating transformative learning experiences that unlock group potential. With expertise in Design Thinking and systemic coaching, I excel at crafting engaging learning journeys and navigating complex group dynamics. My ENTP-driven curiosity and strategic mindset enable me to translate challenges into actionable insights while building lasting behavioural change.
Skills
- Systemic Organizational Development
- Large Group Facilitation
- Design Thinking
- Strategic Transformation
- Leadership Development
- Change Management
- Agile Coaching
- Workshop Design & Delivery
- Communication Strategy
- Participatory Leadership
- Systems Mapping
- Pattern Analysis
- Innovation Facilitation
- Stakeholder Management
- Digital Facilitation
- Human-centered Design
- Data & Ai Literacy
- Complex Problem Solving
- Team Development
- Storytelling & Narrative Design
- Process Design
- Cross-cultural Communication
- Creative Direction
- Training Development
- Group Dynamics
- Workshop Design & Facilitation
- Systemic Consulting & Coaching
- Group Communication Development
- Leadership & Team Development
- Keynote Speaking & Presentation
- Resource & Potential Activation
- Content Creation & Copywriting
- Design Thinking Methods
- Visual Communication Design
- Strategic Workshop Design
- Process Documentation
- Adobe Creative Suite
- Office & Keynote
- Digital Facilitation Tools
- Traktor (Audio)
- Strategic Systemic Thinking
- Pattern Recognition & Analysis
- Group Dynamic Understanding
- Empathic Observation
- Complex Communication
- Fast Ideation & Innovation
- Knowledge Integration
- Quick-witted Problem Solving
- Cooperative Leadership
- Conflict Resolution
- Bridge Building & Connecting
- Imaginative Thinking
Languages
German
NativeEnglish
AdvancedEducation
Oct 2005 - Jun 2012
University of the Arts
Degree in Social and Business Communication, Verbal Communication & Communication Studies · Social and Business Communication · Berlin, Germany
Oct 2000 - Jun 2003
Quadratmedien GmbH + Torpedoleipzig GmbH
Media Designer, digital and print media design · Media Design · Leipzig, Germany
Certifications & licenses
Advanced Data & AI Management
StackFuelDataLab
Advanced Participatory Leadership
Gen-HGmbHArtofHosting
Systems Mapping & Complexity Management
SystemMappingAcademy
Digital Facilitation Excellence
Openmjnd
Systemic Organizational Development
InstituteforSynergyBerlin
Relationship Intelligence
InstituteforRelationshipDynamicsBerlin
Design Thinking Leadership
HPID-SchoolPotsdam
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