David Castro

First Line Manager

Lisboa, Portugal
Experience
Oct 2019 - Present
5 years 10 months
Lisbon, Portugal

First Line Manager

Adobe Enterprise (Vendor) / Microsoft (Vendor) - Teleperformance Portugal

  • Coaching for improvement and motivation.
  • Develop team’s strengths.
  • Orchestrate client needs and goals with Operations/Quality/Training/Human Resources and other departments.
  • Identify issues, improve processes and suggest changes to processes.
  • Manage performance goals and present them weekly to the client.
Mar 2019 - Oct 2019
8 months
Lisbon, Portugal

Voluntary Trainer in a foreign country

Microsoft (vendor) - Teleperformance Portugal

  • Collaborate and deliver Train-The-Trainer sessions at Teleperformance Portugal.
  • Create learning materials such as PPTs, graphic examples, etc.
  • Identify doubts and clarify questions about the product.
  • Report results to the client.
Sep 2015 - Apr 2019
3 years 8 months
Bogotá, Colombia

Sales specialist in Microsoft Cloud Products

Microsoft (vendor) - Teleperformance Colombia

  • Provide end-to-end support and growth for Microsoft Partners.
  • Advise on product acquisition based on business needs.
  • Track the company’s potential clients (pipeline).
  • Foster loyalty among clients through free and paid Microsoft partner memberships.
Summary

Economist specialized in financial analysis with outstanding research, analytical and forecasting skills, results and profit-driven, solid technical skills, communication skills, and team leadership.

I seek new challenges from time to time to stay motivated.

Languages
Spanish
Native
English
Advanced
German
Intermediate
Portuguese
Intermediate
Education
Jan 2013 - Dec 2017

Catolic University of Colombia

Economist · Bogotá, Colombia

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