David Castro

First Line Manager

David Castro
Lisboa, Portugal

Experience

Oct 2019 - Present
6 years 4 months
Lisbon, Portugal

First Line Manager

Teleperformance Portugal

  • Coaching for improvement and motivation.
  • Develop team’s strengths.
  • Orchestrating client needs and goals with Operations/Quality/Training/Human Resources and other departments.
  • Identify issues, improve processes and suggest changes to processes.
  • Manage performance goals and present them on a weekly basis to the client.
Mar 2019 - Oct 2019
8 months
Lisbon, Portugal

Voluntary Trainer

Teleperformance Portugal

  • Collaborate and deliver Train-The-Trainer training to Teleperformance Portugal.
  • Create learning material such as PPTs, graphic examples, etc.
  • Identify doubts and clarify questions about the product.
  • Report the results to the client.
Sep 2015 - Apr 2019
3 years 8 months
Bogotá, Colombia

Sales Specialist in Microsoft Cloud Products

Teleperformance Colombia

  • End-to-end support and growth of Microsoft Partners.
  • Advise on acquisition of products according to business needs.
  • Keep track of the company’s potential clients (pipeline).
  • Foster loyalty among clients based on free and paid Microsoft partner memberships.

Summary

Economist specialized in financial analysis with outstanding research, analytical and forecasting skills, results/profits-driven, fair technical capabilities, communication skills, and leadership of work teams.

More than five years of experience in multicultural workplaces in different countries, always in the telecommunication industry. Some of the positions include sales specialist, trainer, and recently supervisor.

Preference for new challenges from time to time to keep the motivation up.

Skills

  • Information And Data Literacy – Advanced (Level 5/6)
  • Communication And Collaboration – Advanced (Level 5/6)
  • Digital Content Creation – Advanced (Level 5/6)
  • Safety – Intermediate (Level 3/6)
  • Problem Solving – Intermediate (Level 4/6)
  • Microsoft Office (Excel, Powerpoint, Word) – Advanced Level
  • Team-work Oriented
  • Flexibility
  • Reliability
  • Organizational And Planning Skills

Languages

Spanish
Native
English
Advanced
German
Intermediate
Portuguese
Intermediate

Education

Jan 2013 - Dec 2017

Catolic University of Colombia

Economist · Bogotá, Colombia

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