Recommended expert
David Castro
First Line Manager
Experience
Oct 2019 - Present
6 years 5 monthsLisbon, Portugal
First Line Manager
Teleperformance Portugal
- Coaching for improvement and motivation.
- Develop team’s strengths.
- Orchestrating client needs and goals with Operations/Quality/Training/Human Resources and other departments.
- Identify issues, improve processes and suggest changes to processes.
- Manage performance goals and present them on a weekly basis to the client.
Mar 2019 - Oct 2019
8 monthsLisbon, Portugal
Voluntary Trainer
Teleperformance Portugal
- Collaborate and deliver Train-The-Trainer training to Teleperformance Portugal.
- Create learning material such as PPTs, graphic examples, etc.
- Identify doubts and clarify questions about the product.
- Report the results to the client.
Sep 2015 - Apr 2019
3 years 8 monthsBogotá, Colombia
Sales Specialist in Microsoft Cloud Products
Teleperformance Colombia
- End-to-end support and growth of Microsoft Partners.
- Advise on acquisition of products according to business needs.
- Keep track of the company’s potential clients (pipeline).
- Foster loyalty among clients based on free and paid Microsoft partner memberships.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (7 years) and Information Technology (3.5 years).
Professional Services
Information Technology
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Customer Service (7 years), Operations (6.5 years), Sales (3.5 years), and Human Resources (0.5 years).
Customer Service
Operations
Sales
Human Resources
Summary
Economist specialized in financial analysis with outstanding research, analytical and forecasting skills, results/profits-driven, fair technical capabilities, communication skills, and leadership of work teams.
More than five years of experience in multicultural workplaces in different countries, always in the telecommunication industry. Some of the positions include sales specialist, trainer, and recently supervisor.
Preference for new challenges from time to time to keep the motivation up.
Skills
- Information And Data Literacy – Advanced (Level 5/6)
- Communication And Collaboration – Advanced (Level 5/6)
- Digital Content Creation – Advanced (Level 5/6)
- Safety – Intermediate (Level 3/6)
- Problem Solving – Intermediate (Level 4/6)
- Microsoft Office (Excel, Powerpoint, Word) – Advanced Level
- Team-work Oriented
- Flexibility
- Reliability
- Organizational And Planning Skills
Languages
Spanish
NativeEnglish
AdvancedGerman
IntermediatePortuguese
IntermediateEducation
Jan 2013 - Dec 2017
Catolic University of Colombia
Economist · Bogotá, Colombia
Profile
Created
Last Update
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is David based?
David is based in Lisboa, Portugal and prefers 100% remote projects.
What languages does David speak?
David speaks the following languages: Spanish (Native), English (Advanced), German (Intermediate), Portuguese (Intermediate).
How many years of experience does David have?
David has at least 10 years of experience. During this time, David has worked in at least 3 different roles and for 2 different companies. The average length of individual experience is 4 years and 6 months. Note that David may not have shared all experience and actually has more experience.
What roles would David be best suited for?
Based on recent experience, David would be well-suited for roles such as: First Line Manager, Voluntary Trainer, Sales Specialist in Microsoft Cloud Products.
What is David's latest experience?
David's most recent position is First Line Manager at Teleperformance Portugal.
What companies has David worked for in recent years?
In recent years, David has worked for Teleperformance Portugal.
Which industries is David most experienced in?
David is most experienced in industries like Professional Services and Information Technology (IT).
Which business areas is David most experienced in?
David is most experienced in business areas like Customer Service, Operations, and Sales. David also has some experience in Human Resources (HR).
Which industries has David worked in recently?
David has recently worked in industries like Professional Services.
Which business areas has David worked in recently?
David has recently worked in business areas like Customer Service and Operations.
What is David's education?
David attended Catolic University of Colombia.
What is the availability of David?
David is immediately available part-time for suitable projects.
What is the rate of David?
David's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire David?
To hire David, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 730-890 €
Market avg: 730-890 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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