David Porras Castro
First Line Manager
Experience
Oct 2019 - Present
5 years 6 months Lisbon, Portugal
First Line Manager
Teleperformance Portugal
- Coaching for improvement and motivation
- Develop team's strengths
- Orchestrating client needs and goals with Operations/Quality/Training/Human Resources and other departments
- Identify issues, improve processes and suggest changes to processes
- Manage performance goals and present them in a weekly basis to the client
Mar 2019 - Oct 2019
8 months Lisbon, Portugal
Voluntary Trainer
Teleperformance Portugal
- Collaborate and deliver Train-The-Trainer training to Teleperformance Portugal
- Creating learning material such as PPTs, graphic examples, etc.
- Identify doubts and clarify questions about the product
- Report the results to the client
Sep 2015 - Apr 2019
3 years 8 months Bogotá, Colombia
Sales Specialist in Microsoft Cloud Products
Teleperformance Colombia
- End-to-end support and growth of Microsoft Partners
- Advise on acquirement of products according to the business needs
- Keep track of the company's potential clients (pipeline)
- Foster loyalty among their clients based on free and paid Microsoft partner memberships
Summary
Economist specialized in financial analysis with outstanding research, analytical and forecasting skills, results/profits-driven, fair technical capabilities, communication skills, and leadership of work teams.
More than five years of experience in multicultural workplaces in different countries, always in the telecommunication industry. Some of the positions include sales specialist, trainer, and recently supervisor.
Preference for new challenges from time to time to keep the motivation up.
Languages
Spanish
Native
English
Advanced
German
Intermediate
Portuguese
Intermediate
Education
Jan 2013 - Dec 2017
Catolic University of Colombia
Economist · Bogotá, Colombia
Certifications & licenses
Lean Six Sigma White Belt
Teleperformance
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