Christoph S. - Program Manager

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Karlsruhe, Germany

Experience

May 2022 - Oct 2022

6 months

Boston, United States

Program Manager

PTC

Implementation of a Digital Operational Platform in production as part of the IoT program of a German pharmaceutical company.
Takeover of the escalated program.
Restructuring and integration of appropriate PMO processes (controlling, reporting).
Support of the new program management.
The program is de-escalated after 4 months.
Responsibility: International team of 15 employees in Canada, USA and Germany.
Tools: MS Office, Jira, Confluence, Share Point.

Dec 2019 - Apr 2022

2 years 5 months

Eschborn, Germany

Scrum Master & Project Manager

Deutsche Bank

Introduction of a management system for digital certificates in the crypto area. Integration of certificates of approx. 2,500 applications into the certificate management system.
Initializing the project in an agile structure with 2 teams (Scrum & Kanban).
Transitioning the project into a squad structure according to Spotify as part of the introduction of agility at the customer.
Restructuring the project into 3 squads (Scrum & Kanban) based on support levels according to ITIL.
Fulfilling tasks as project manager: creating business case, responsible for project control and managing suppliers.
Responsibility: Managing an international team of 40 employees in Germany, India, USA.
Tools: MS Office, Jira, Confluence, Share Point.

Jul 2018 - Present

7 years 6 months

Project & Program Manager, Agile Coach, Team Coach & Personal Coach

Freelancer

Nov 2017 - Sep 2019

1 year 11 months

Eschborn, Germany

Project Manager & Agile Coach

Techem Energy Services GmbH

Introduction of an ultrasonic energy meter.
Developed a new ultrasonic energy meter program with radio technology (OMS) that complies with GDPR requirements and integration of the device into the core business processes of installation, meter reading and billing.
Responsible for program management and controlling with 6 device types and approx. 300 variants, incl. reporting.
Managed suppliers and implemented firmware according to agile methods.
Responsibility: Budget of 2,700 man-days | managed 40 employees.
Tools: Classic project management, Kanban, Stage-Gate process, embedded software development, MS Office, HP Alma, SAP FI.

Nov 2014 - Sep 2015

11 months

Cologne, Germany

Program Manager

Unity Media GmbH

Carrier grade operations B2B.
Established carrier structures in the company as well as a performant fault management with provision of management processes.
Integrated a B2B SLA management and developed a B2B CRM system.
Remediated and structured a time-critical, escalated program after 14 months of operation and managed the IT, technical and B2B departments, responsible for conflict management.
Responsibility: Managed the concert-wide program with 4 project managers.
Tools: Classic project management, MS Office, MS Project.

May 2013 - Feb 2015

1 year 10 months

Cologne, Germany

Program Manager & Product Owner

Unity Media GmbH

Introduction of SEPA.
Analyzed and realized SEPA requirements in the finance and customer communication processes.
Analyzed compliance and defined governance regarding SEPA.
Analyzed processes in the corporate environment and adapted processes.
Built and structured the program in 27 subprojects (maintenance projects, SAP projects, software projects, organizational projects, customer communication projects…).
Responsible for software engineering as well as IT service management.
Responsibility: Group-wide realization with a core team of 5 employees.
Completion: SEPA was adopted in regular operation.

Oct 2012 - May 2013

8 months

Cologne, Germany

Project Manager

Unity Media GmbH

Introduction of Master Print Interface.
In the context of the merger with Kabel BW: Introduced an output management solution for letter and mail dispatch, as well as for archiving documents.
Carried out industry analysis and feasibility study, “output management”.
Introduced the tool and integration of the solution into the business processes.
Established support and development structures for the group's output management processes.
Responsibility: Managed the system introduction and building of the new service unit.
Completion: The tool is operationally used in the specialist department.
Tools: Traditional project management, MS Office, MS Project.

Jul 2011 - Apr 2012

10 months

Karlsruhe, Germany

Project Manager & Head of App Innovation

1&1 Internet AG

SaaS marketplace business app.
Realized a SaaS marketplace for a cloud application in the B2B area.
Restructured the division for integration into the organizational structure.
Responsibility: Managed 10 employees.
Methods: Kanban.
Tools: Classic project management, Kanban, Intellishop eCommerce Suite 5.0, MySQL, Google Analytics/ eTracker /Bugtracker Bugzilla.

Feb 2008 - Jun 2018

10 years 5 months

Frankfurt, Germany

Senior Consultant

Proventa AG

Managed and coordinated complex customer projects, among others through agile project management methods as Scrum master and agile coach.
Achieved strong customer loyalty through long-term and successful project assignments.
Function as in-house personal coach and communication trainer for employees.
Further developed companies (near shore) and handled offer management.

Jan 2007 - Aug 2007

8 months

Bonn, Germany

Project Manager

Deutsche Telekom AG

Consolidation of the realization of permission marketing of the group pillars.
Analyzed and optimized IT-supported processes for controlling the data protection clause regarding customer data. Initialization of the measure and establishment of the project technical side.
Responsible for group-wide requirements management – software engineering.
Responsibility: Group-wide realization with a core team of 6 persons.

Apr 2005 - Dec 2008

3 years 9 months

Bonn, Germany

Project Manager

Deutsche Telekom AG

Group-wide customer view on the point of contact.
Realized a group-wide intranet application to display customer data at the point of customer contact initialization of the measure and built a project specialist area.
Responsible for a group-wide requirement engineering, software engineering und roll-out of the solution in the T-Punke shops and in the call center.
Responsibility: Group-wide realization with a core team of 9 persons.

Nov 2001 - Dec 2007

6 years 2 months

Frankfurt, Germany

Senior Consultant

T-Systems International GmbH

Managed and coordinated various major projects within the Group as well as in customer projects.
Responsible for bid management and sales consulting.

Nov 2000 - Sep 2001

11 months

Stuttgart, Germany

Senior Consultant

Heiler Software AG

Feb 1999 - Jun 2000

1 year 5 months

Aschaffenburg, Germany

IT Consultant

PASS Consulting Group

Jul 1996 - Jan 1999

2 years 7 months

Karlsruhe, Germany

Software-Development

Freelancer

Summary

Freelance senior project & program manager with extensive experience in controlling and implementing challenging IT and migration projects
Distinct competences in the goal-oriented management of complex projects and programs with strategic conception of viable solutions
Profound expertise: Agile & classic project management | nearshore & offshore business integration & development | program management | change & conflict management | IT system implementation | requirements & software engineering | process optimization
Coaching: Individual development of team members to increase the achievability of project goals
Industry focus: Telecommunications | energy services | finance | software engineering
Achievements: Completion of numerous projects within the specified cost and time | turn around and structuring of escalated projects
Responsibility: Volume of up to 2,700 person days in cross-functional teams of up to employees
Self-reflective and collaborative leader with a high level of commitment, solution-oriented hands-on mentality and strong communication skills
assertive | goal-oriented | organized | able to work under pressure | responsible