Bernhard (H.) Schmitz
Agile Business Analyst and Requirements Engineer
Experience
Agile Business Analyst and Requirements Engineer
Deutsche Post DHL
- Agile project 'PEPSi Annual Leave Planning MVP Lite' (digitization project).
- Definition of state transitions for the JUP Lite functionality.
- Creation of user stories for login/logout and registration.
- Quality assurance of the business-side design.
- Preliminary analysis for transforming the old PersPlan into DigiPEP.
- Tools used: Signavio, MS Office (Excel, Word, PowerPoint), Jira, Confluence, Mural, Miro, Conceptboard, MS Teams, Mattermost.
Agile Business Analyst and Requirements Engineer
Mercedes-Benz AG
- Project 'MVP NextGen for Squid applications for supplier evaluation'.
- Collaboration with business stakeholders and developers.
- Alignment of requirements and user stories with product management and external service providers.
- Updating and reviewing business concepts.
- Consolidation of information from multiple sources, identifying inconsistencies, open issues, and tasks.
- Data and process modeling using UML, BPMN, and business object model (GOM).
- Functional documentation of the user interface (GUI).
- Writing and updating user stories.
- Tools used: Signavio, MS Office, Jira, Confluence, Mural, Miro, Conceptboard, MS Teams, Mattermost.
Business Analyst / Requirements Engineer in an agile environment
REWE Systems
- Analysis of the current state in market product information and market prevention.
- Creation of user stories.
- Start of release planning for the future platform.
- Contribution to the target concept of the future platform.
- Tools used: Conceptboard, Confluence, JIRA, MS Office.
Requirements Engineer / Co-Product Owner
etengo (client: finance, sales)
- Agile project for replacing legacy systems.
- Documentation of existing legacy systems and operational procedures.
- Development and structuring of new documentation as well as documentation of the current state.
- Reviewing and aligning requirements for completeness and consistency.
- Analysis, gathering, and documentation of business requirements in the insurance and banking environment.
- Identification and consolidation of cross-cutting requirements.
- Development of concepts and IT solutions in collaboration with legacy system departments.
- Contribution to the new data model, considering historically grown data models and processes.
- Development of customer-oriented and innovative solution strategies.
- Evaluation and identification of preferred solution strategies regarding cost-effectiveness, resources, and risks.
- Creation and alignment of user stories.
- IT environment: Kotlin, cloud, Azure, Confluence, Jira, Slack, MS Teams, MS Office.
Requirements Analyst / IT Business Analyst / Requirements Engineer
Daimler Truck Engineering IT
- Project KEM factory distributor in the area of BOM (Bill of Materials).
- Definition of the distribution of components and product documentation to factories.
- Transition from manual factory assignments to automated calculation.
- Development of concepts and IT solutions in collaboration with the business unit and software development.
- Documentation of existing legacy systems and procedures.
- Reviewing and aligning requirements for the second implementation phase for completeness and consistency.
- Validation of the calculation algorithm (Boolean algebra, set theory) for distributing product variants.
- Performed VBA programming to illustrate complex examples.
- Designed usability for the specifications matrix, including logically combinable filters and visual indicators.
- Creation of wireframes for the user interface.
- Design of a concept including later expansion phases and dynamic rights management.
- Proposals for expanding the data model for future factory supply improvements.
- Tools used: Skype, MS Office, VBA, BCP matrix, SAFIRA, EDS/BCS.
Requirements Analyst / IT Business Analyst / Requirements Engineer
KVWL Kassenärztliche Vereinigung Westfalen-Lippe
- Agile digitization project ProShare (project management with SharePoint).
- Revision and addition to requirements documentation according to IREB in the requirements specification.
- Creation of business and system use cases for project management applications.
- Consolidation of existing intranet wireframes for various stakeholders.
- Modeling wireframes and creating a click dummy with Balsamiq.
- Description of workflows, processes, and information.
- Tools: MS Office, Balsamiq, Confluence.
Consultant for Software Quality Management Systems
ZDF
- Project SuDocu (Sustainable Documentation) as part of a host migration.
- Design of a software quality management system for documentation requirements in service contracts.
- Development of customizable guidelines (tailoring) for internal and external projects.
- Ensuring knowledge transfer for future competitive bidding.
- Optimization of the cost-benefit ratio of documentation.
- Planning procedures using network diagrams and setting up processes.
- Consolidation of requirements from cascading guidelines into documents and templates.
- Design of service description templates according to UfAB VI.
- Proposal for project risk management including an Excel workbook and manual.
- Quality review of project documentation from pilot projects and external contractors.
- IT environment: Host, Cobol, Natural, Adabas, Word, Excel, PowerPoint, Confluence, Jira.
IT Business Requirements Analyst
ORION Systems Integrators Germany GmbH (Client: KPMG)
- Projects HR skill management (online CV) and IMPaCT engagement planning and controlling.
- Gathering requirements from a business perspective and discussing alternatives with the client.
- Solution design: functional description of website processes and dialogs from the user's perspective.
- Translating documentation into English for sites in India.
- Collaborating on the creation of test cases.
- Software reengineering and updating documentation for IMPaCT.
- Tools: MS Office, Lync, Visio (BPMN), SharePoint, TFS, HTML5, CSS3, JavaScript.
IT Business Analyst
T-Systems Data Migration Consulting Schweiz (Client: SBB Cargo)
- Presales activities for modernizing software from Cool:Gen/DB2 to Java/MySQL.
- Preparation of opportunity assessments for global data consolidation.
- Text analysis of tenders (RfPs).
- Development of solution design and project strategy.
- Estimation of effort, costs, and project duration.
- Tools: MS Office 2010, Webex, SharePoint, Confluence.
Business Analyst / Requirements Engineer
DV-Ratio / syngenio (Client: Bank)
- Project "Tax Adjustments" as part of an application replacement.
- Gathering high-level business requirements.
- Creation of detailed functional requirements.
- Reviewing requirements for completeness and consistency.
- Coordination with international teams and developers in the Far East.
- Tools: MS Office, Lotus Notes, SharePoint.
IT Business Analyst
SPAR Österreich Business Services ICS
- Projects: Balanced Scorecard (BSC) deployment upgrade, BSC extension, and ePayment.
- Planning and preparation of regression tests for BSC upgrades.
- Ensuring consistency between Austrian functionalities and international ASPIAG programs.
- Setting up acceptance and production environments and coordinating with EAI and system engineering.
- Verifying mass data transfer using EAI message tracking.
- Documenting requirements and specifications after the fact.
- Developing parameters to determine requirements and test cases for card payments.
- Creating parameterized test case templates in Excel.
- Executing and logging tests for PayLife and CardComplete with an ATM simulator.
- Handling tickets, data analysis, and user support.
- Tools: SAP BW, Squirrel (SQL), MS Office 2010, InterSystems Cache DBMS, FOLIO.
Business Analyst and Designer
Deutsche Post DHL IT Services
- Mobile Hand Scanner (HASCI) project for delivery staff.
- Joint Application Design (JAD) and User Centered Design (UCD) with product managers.
- Consolidation of current state and requirements from heterogeneous sources.
- Facilitating workshops from a business perspective.
- Solution design: modeling business requirements and dialog processes for mobile hand scanners.
- Process modeling using eEPK in ARIS.
- Screen design and mask navigation using Axure and Excel.
- Extending the UML data model.
- Reverse engineering to identify requirements from existing PAKET processes.
- Tools: ARIS Business Designer 7, MS Office, Axure, i-Share.
Functional Analyst / Architect
DB Systel (DB AG)
- EPA (Electronic Booking System) and RESI (Reservation Information) project.
- Creating a feasibility study, decision paper, and proposal for the detailed business analysis.
- Stakeholder identification and needs analysis.
- Structuring information in the project data model and reference model.
- As-is analysis of processes, systems, and interfaces.
- Conducting impact and feasibility analyses.
- High-level design of functional architecture variants and alignment with the IS roadmap.
- Evaluating migration strategies to replace legacy systems.
- Effort estimation using Function Point Analysis (FPA).
- Designing the project roadmap for future phases.
- Tools: MS Office, Visio, Lotus Notes, Athene.
Sub-Project Lead Solution Design / Business Analyst
Lloyds Banking Group (IFS)
- Projects 'Tax Changes 2010' and 'Bestandsprovision / Renewal Commission' (B2B).
- Business and systems analysis and design in a model-based environment.
- Acting as liaison between business and IS departments.
- Reviewing business requirements and functional designs.
- Creating technical design overview documents.
- Conducting impact analyses and feasibility studies across multiple systems.
- High-level design for partner master data management, LifeFactory 4, SAP FS-CD, and Qapla.
- Defining system requirements for interfaces, data, and GUI.
- Deriving critical test cases from requirements.
- Traceability analysis using the Catalogue of Requirements (CoRe).
- Coaching and improving BA-RE processes and optimizing the SDLC.
- Organizing workshops to involve suppliers early.
- Tools: MS Office, Visio, Sharepoint.
Consultant for Planning Processes and Reporting
Tesat Spacecom (EADS Astrium)
- Consulting to improve program planning and increase on-time delivery.
- Designing and implementing data analyses and dashboards for the COO.
- ETL processes from Primavera into Excel using VBA.
- Load-transforming SAP data in Excel macros.
- Leading status meetings with production controllers and quality assurance.
- Supporting program planning for satellite equipment.
- Tools: Primavera Enterprise 5.0, SAP, Excel, VBA.
Interim Project Manager / Business Analyst
Media-Saturn IT (METRO)
- Card payment projects (B2C) and migration strategy from EFT 2010 to SEPA.
- Reengineering and consolidation of business processes, infrastructure and software architecture.
- Pre-study and research on the SEPA Card Framework (SCF).
- Impact analysis of SCF on the business architecture of the POS systems.
- Preparation of vendor selection (beauty contest) in collaboration with the CFO.
- Development of a model for requirements and as-is analysis of the EFT landscape across 15 countries.
- Optimization of the SDLC for requirements engineering and testing.
- Crisis management and turnaround for the EFT project in Portugal.
- Creation of test guidelines and test case specifications.
- Execution of functional user acceptance tests (UAT) and integration tests (WWS).
- Methodical troubleshooting of technical server issues.
- Tools: Java, C++, MS Office, Visio, StarTeam, Wincor Nixdorf POS systems.
Consultant for business concepts and business process analysis
Schwab Versand (OTTO)
- Creation of the business concept 'New Login' for the POS online shop.
- Business process analysis and definition from the customer's perspective.
- Definition of required adjustments for customer accounts, newsletter and referral promotions.
- Solution design for different login types, considering security zones.
- Usability assessment and development of improvement recommendations.
- Development of a migration strategy for master data and functions.
- Design and execution of user acceptance tests (UAT) for the relaunch.
- Tools: MS Office, Visio, online shop systems.
Consultant for PM governance and planning
Tesat Spacecom (EADS Astrium)
- Management consulting on PM governance, organization and planning processes.
- Coaching of managers for planning and project management.
- Recommendations for an expansion strategy.
- Initial planning for the YAMAL-300 satellite program using Primavera V5.
- Optimization of program plans for international satellite equipment projects.
- Leading status meetings with production controllers and QA.
- Tools: Primavera Enterprise V5, SAP, MS Office.
Test Lead / Requirements Engineer
SBB CFF FFS
- Project to replace a POS card payment system with an ep2 standard product.
- Project recovery after internal audits.
- Process modeling of business use cases and organizational workflows.
- Development of a method to consolidate requirements from tender documents and proposals.
- Coordination between IT, finance department and customer service.
- Creation of the test concept including risk analysis and usability testing.
- Design of generic test cases to ensure financial integrity.
- Execution of functional acceptance tests (UAT) and mass data tests.
- Defect management and high-level migration concept (cutover).
- Tools: MS Office, Visio, MS Project, Lotus Notes, PMS topas SBB.
Project Leader / Test Manager
Credit Suisse
- Leadership of the PeopleSoft HCM Salary + Bonus and eDossier (digital personnel file) projects.
- Test management and metrics for user acceptance tests (UAT).
- Creation of milestone forecasts.
- Clarification of business architecture requirements for the eDossier evaluation project.
- Tools: PeopleSoft HCM, MS Office, Excel, Visio.
Consultant for large-scale project planning and control
Alcatel SEL (Thales)
- Planning and control of large-scale projects across the entire process chain (system engineering to testing).
- Optimizing processes for planning, project controlling and PM governance.
- Developing and implementing an estimation system and monitoring KPIs/metrics.
- Creating forecasts (ETC, EAC) for budgets and milestones.
- Performing defect forecasts for test management.
- Resource and budget planning as well as creating rolling forecasts.
- Maintaining CMM Level 2 criteria in project management.
- Knowledge transfer and coaching for project managers and line managers.
- Projects: DB LBS control & operation system and LZB Munich subway M21.
- Tools: Primavera 3.5.1, MS Office, Excel, Visio, ClearDDTS, DOORS.
Business Process and Website Reviewer
Adria Travel Point
- Reviewing business processes and website usability for POS search engines.
- Advising on market and growth strategies.
- Search engine marketing (SEM) and controlling using Google AdWords.
- Creating graphical reports on metrics and conversion rates.
- Configuration management for booking requests.
- Tools: MS Office, Excel, Google AdWords.
Project management consultant and coach
EMPRISE
- Supporting proposal creation in presales.
- Strategic consulting for the reorganization of software development processes.
- Process analysis for project management governance.
- Introducing methods for planning, time and effort estimation as well as KPI metrics.
- Tools: MS Office, Visio.
Project manager for business process analysis
SFS
- Leading business process analysis projects in the financial sector.
- Presales support for proposal creation.
- Project planning and conducting project risk analyses (FMEA).
- Project control based on KPIs and metrics.
- Tools: MS Office, Visio.
Interim Programme Office Manager / Process Consultant
Deutsche Bank
- Managing the global PeopleSoft BPR db-people to replace national legacy systems.
- Steering the transition from project to line organization (Global Center of Competence).
- Defining processes and KPI metrics for implementation.
- Setting requirements for archiving legacy system data.
- Activating the HR Competence Center for continental Europe.
- Designing and introducing a process model in the HR-IS team.
- Conducting PM assessments based on the IPMA Project Excellence Model.
- Coaching on organization, planning and communication.
- Consulting for the strategic EURO/y2k project in continental Europe.
- Designing a PM cockpit for project data and forecasts for up to 400 projects.
- Creating milestone trend analyses.
- Tools: PeopleSoft HCM, MS Project, MS Office, Visio, Lotus Notes, Access.
Interim Project Manager for Documentum
Telefónica O2 Germany
- Design and implementation of document management for order and contract management.
- Coordination with the Documentum provider.
- Leading domain architecture workshops for process modeling and interface definition.
- Establishing a DMS/CMS structure and archiving strategy.
- Identifying project risks using project and process FMEA.
- Planning the rollout.
- Tools: Documentum, MS Project, Visio, MS Office.
Project Management Consultant and Coach
BayernLB
- Designing and introducing project and program management processes for risk controlling.
- Training and coaching managers and project leads on PM implementation.
- Creating the project manual and communication plan.
- Modeling and rolling out the ARTEMIS multi-project management tool.
- Defining standards for order management, reporting, and escalation processes.
- Ensuring the conceptual integrity of PM processes.
- Designing PM metrics and a program cockpit.
- Tools: ARTEMIS, ARIS Toolset, MS Office, Visio.
Process Analysis Consultant
Commerzbank
- Analyzing and defining processes for the production test and reference field.
- Developing guidelines for management, quality management, and system administration.
- Coaching the test field manager and training internal clients.
- Focusing on the organizational framework for collaboration.
Quality Management Software & Controls
Siemens
- Project baggage handling system for the new Hong Kong airport.
- Designing process-oriented quality plans for software engineering, manufacturing, and installation.
- Evaluating subcontractor proposals in presales.
- Collaborating with international quality managers.
- Conducting internal and external audits in the Netherlands and Hong Kong.
- Monitoring traceability and advising on automated testing.
- Tools: HP-UX, C++, PL/SQL, MS Office, Access.
Reviewer / Project Management Consultant
DPMA Deutsches Patent- und Marken-Amt
- Strategic DEPATIS patent information system project.
- Reviewing work for the Federal Ministry of Justice and the Patent Office.
- Scheduling and technical controlling, as well as risk analysis.
- Requirements, claim and contract management.
- Consolidating requirements to prepare for acceptance.
- Conducting acceptance tests and user acceptance tests (UAT).
- Enforcing prototyping to validate usability.
- Documenting lessons learned and recommendations for further project phases.
- IT environment: Ingres, C++, MS Office.
Software Developer
InfoGraph
- Development of CAD software for structural engineering (InfoCAD).
- Implementation of structural calculations using the finite element method (FEM).
- Development of mathematical algorithms for static and dynamic loads.
- Created a formula interpreter using test driven development (TDD).
- Implemented DXF interfaces for AutoCAD.
- Developed a black-box regression test tool for test automation.
- Technologies: Fortran, MS DOS, C.
Software Developer
Nixdorf Computer
- Software development in the financial sector.
- Evaluated a tool for software distribution.
- Development for customer service centers (ATMs).
- Created a test tool for simultaneous modules for test automation.
- Technologies: Business Basic, C, MS DOS.
Software Developer / Diploma Candidate
Fraunhofer IGD / Alcatel SEL
- Wrote a diploma thesis on a CAD expert system GUI for printed circuit board layout.
- Developed using rule-based systems (OPS5).
- Technologies: C, CommonLISP, VMS, VAX.
Research Assistant / Software Developer
Tech. Univ. Darmstadt
- Software development in research projects.
- Conducted software lab sessions on the mainframe.
- Pair programming projects in graphics.
- Technologies: PL/1, Pascal, Assembly, BS2000, C.
Summary
Making complexity transparent Focus areas since 2006: analysis, requirements, processes independent of industries, vendors, products, technology Preferred roles: IS Business / Process / Requirements Analyst, Product Owner Activities: business + process + functional analysis, modeling, requirements engineering, requirements / specification documents, analysis, impact analysis, feasibility and preliminary studies, presales, proposals, evaluation, implementation: estimates, forecasts, risk management, business concepts, rough designs, solution design, requirements specifications, user stories.
Type: method expert, thinker-doer, communicator, optimizer, pragmatist (connector between theory and practice) Strengths: fair, self-driven, forward-looking, priority-oriented, goal-oriented, flexible, innovative, logical-analytical, holistic, coherent, solution-oriented, methodical-systematic, careful, transparent, eager to learn Orientation: customer success, consistency/coherence, optimization
Typical environments: between business side & development, client & contractor (internal & external), e-business, information systems, custom-built applications, extension of software applications especially custom software Most common industries: retail, passenger transport (automotive & rail), finance, logistics, large programs (up to 150 staff or 10-15 projects) to small projects (5-10 staff) many international projects, teams or contacts, including nearshore & offshore (India), 5 projects abroad (3x Switzerland, 1x Austria, 1x Italy)
Professional experience: various company-specific & project-specific topics Management experience: project management from 1992 to 2009 Technical experience: developer until 1991
Skills
Methods**
Requirements Analysis / Requirements Engineering, Fit/gap
Interviews, Moderation, Workshops
Process Analysis, Modeling (Bpmn, Eepk, Uml), Optimization
Impact Analysis, Feasibility, Solution Design, Detailed Design
Methodologies: Impa, Pmi, Prince2, V-model, Incremental, Iterative, Waterfall
Risk Analysis, Approach/strategy, Planning
Estimates, Forecasts, Etc, Eac
Kpis / Metrics, Eva (Earned Value Analysis)
Project Management, Control, Monitoring, Reporting
Decision Preparation (Kepner-tregoe)
Test Concepts, Interactive Functional User Acceptance Tests
Tools**
Office (Word, Excel, Outlook)
Visio
Primavera
Dms/cms
Organization & Management Of Projects & Processes**
Project Leadership And Management, Interim Management
Large Projects, Multi-project And Program Management
Project Consolidation, Rescue, Crisis Management, Turnaround
Methodical Innovative Problem Solving, Corrective Actions, Escalation Management, Task Forces
Decision Preparation (Kepner-tregoe)
Coaching, Pm Roll-outs And Enhancements
Project Setup And Process Organization / Project Design
Project & Program Competence Centers / Offices (Pmo)
Approaches, Planning Processes, Prevention
Process Analysis, Modeling, Definition, Optimization
Forecasts, Etc, Eac, Kpis / Metrics, Target Controlling
Project Control, Coordination, Monitoring, Reporting
Requirements Analysis / Requirements Engineering, Fit/gap
Impact Analysis, Feasibility
High-level Design, Solution Design
Scrum, Agile Projects
Human Change Management / Change Processes
Pm Governance, Methodologies (Waterfall, V-model, Spiral, Iterative, Incremental), Sdlc, Software Engineering, Process Maturity
Cockpits, Dashboards For Pm And Testing, Eva (Earned Value Analysis)
Project Risk Analysis And Management, Project Fmea
Kvp, Cip, Continuous Improvement Process, Process-oriented Quality Management
Proposal Development, Evaluation, Tool Selection / Evaluation
Test Management, System Analysis, Design, Programming, Testing
Order And Change Request Management Processes
Interviews, Moderation, Negotiation, Workshops
Functional Interactive User Acceptance Tests, Uat, Test Concepts
Use Cases
Training Modules On Project Management, Facilitation Concepts
Qfd, Demand Management, Claim Management
Migration Strategies, High-level Concepts, Release Management, Cutover
Usability Engineering
It Governance, It Security
Agile Project Management
Standard Methods And Modeling**
Data Flow, Activity, Dependency Diagrams
Modeling For Processes, Methodologies, Projects, Software (Esp. With James Martin / Information Engineering With Visio)
Network Planning, Pert, Gantt
Eepk, Information Engineering (Visio)
Erm / Erd / Rdbms
Petri Nets, Condition-event Nets, Level-rate
Project Fmea, Software Fmea, Process Fmea
Sadt, Sa/sd
Cmmi / Cmm (Capability Maturity Model)
Ipma Project Excellence Model, Efqm
Iso 9000, 9001, 900x Qms
Uml 2
Aris Method
Tdd (Test-driven Development)
Pair Programming (Xp)
Prince2, Bpmn
Dbms, Esp. Rdbms
Professional Experience (Selection)**
Hr Skill Management
Bsc (Balanced Scorecard)
Parcel/mail Delivery, Mobile Scanners
Pos Online Shops
Card Payments: Debit / Credit
Passenger Transport / Traffic / Travel (Rail)
Customer Service / Customer Care
In-force Commission / Renewal Commission
Pos Sco (Self-check-out)
Scf (Sepa Card Framework)
Satellite Devices (Telecom)
Manufacturing
Eft Pos Terminals, Atm
Hr: Payroll / Salary, Bonus
Personnel File / Dossier
Vehicle Devices (Rail/subway)
Risk Controlling
Baggage Handling (Airport)
Structural Analysis (Building Statics)
Standard Products / Tools**
Office, Esp. Excel For Requirements Engineering, Msta/mta Milestone And Error Trend Analysis, Cost Analysis, Hands-on Data Mining, Forecasts Etc., Eac
Visio, Mind Maps
Primavera V5 (Oracle Ppm Portfolio Management)
Artemis (Multi-project Planning, Ppm)
Jira, Confluence, Dms/cms Portal
Aris Business Designer, Aris Toolset
Lotus Notes
Starteam (Configuration Management)
Ms Project
Signavio
Sharepoint (Dms/cms Portal)
Squirrel (Sql), Sap Bw Reports
Folio (Dms/cms Portal)
I-share Dms/cms Portal
Athene Dms/cms Portal
Vensim (Simulation)
Argouml, Bouml
Oracle Peoplesoft Peopletools V8
Ecm² Documentum (Dms/cms)
Ingres (Rdbms)
Programming**
C, Fortran
Pl/1, Pascal, Assembly
Editors, Scripting Languages, Macros, Shell
Ms-dos On Pc
Infocad (Similar To Autocad) Structural Analysis With Fem
Vms On Vax
Bs2000 On Mainframe
Vba (Excel), Windows
Access Rdbms
Sql
Common Lisp, Ops5 (Rule-based), Basic
Personal Attributes (Excerpt)**
Fair, Self-motivated, Forward-looking, Priority-oriented, Goal-focused
Flexible, Innovative, Logical-analytical, Holistic, Coherent
Solution-oriented, Methodical-systematic, Meticulous, Transparent, Quick Learner
Dialogue-oriented, Sociable, Adaptable, Realistic, Coaching-oriented
Precise Communicator, Integrity, Persuasive, Able To Handle Conflict
Intrinsically Motivated, Proactive, Planning-oriented, Structured, Systematic, Persistent
Languages
Education
RWTH Aachen
Postgraduate studies in Business Administration · Business Administration · Aachen, Germany
TU Darmstadt
Diploma in Computer Science · Computer Science (minor in Mathematics) · Darmstadt, Germany · 1.75 (good)
Gymnasium Theresianum
Mainz, Germany · 2.1 (good)
Certifications & licenses
Certified DGQ Quality Manager (EOQ)
Certified Project Management Specialist / PMA (GPM / IPMA Level D)
Certified Trainer for Communication, Coaching, Change
Certified Coach & Communication Trainer INLPTA (USA), certified Master Practitioner & Practitioner (Neuro-Linguistic Programming)
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