Axel Dalz - Instructor

Kempfeld, Germany

Experience

Aug 2024 - Present

1 year 6 months

Instructor

Cimdata

Delivered training courses for IT specialist trainees

Jan 2022 - Nov 2022

11 months

Proxy Infrastructure Engineer

NTT

Planned and executed changes in proxy infrastructure via central PAC file
Conducted tests in production environment

May 2020 - Sep 2020

5 months

Infrastructure Project Engineer

Tata TCS

Migrated proxy infrastructure from McAfee Web Gateway and Squid Proxy through configuration adjustments
Updated configuration documentation

Oct 2015 - Nov 2019

4 years 2 months

Remote

Managed Services Engineer

Controlware

Delivered managed services for security infrastructures of remote clients
Conducted troubleshooting, performance analysis, consulting and configuration
Provided 3rd level support for Symantec/Bluecoat Proxy, Reporter, CAS, Management Center and Symantec Cloud Proxy

Jun 2015 - Sep 2015

4 months

3rd Level Support Engineer

Dimension Data

Performed 3rd level support and configuration changes for Bluecoat proxy cluster, Bluecoat Director, Bluecoat CAS and Bluecoat Reporter

Oct 2014 - Dec 2014

3 months

2nd Level Support Engineer

Dimension Data

Provided 2nd level support and configuration changes for Bluecoat proxy clusters and Bluecoat AV
Configured F5 Load Balancer LTM (Big IP)
Managed incidents and changes using HP Service Center following ITIL practices

Jun 2014 - Aug 2014

3 months

NOC Engineer

Dimension Data

Monitored and troubleshot two large Cisco networks (Cisco switches, WLC management with Cisco Prime, access points with ACS)
Operated with HP Service Center, Cisco Prime, ISE, ACS/Radius and SolarWinds NMS
Performed incident and change handling according to ITIL
Configured Cisco network components
Managed network monitoring using SolarWinds and Cisco Prime

Feb 2014 - May 2014

4 months

On-site

Onsite Engineer

Dimension Data

Engineered and operated multiple Bluecoat proxy clusters, Bluecoat AV, Bluecoat Reporter and Bluecoat Director
Configured Cisco ASA firewall clusters
Utilized Cisco Prime network management system and Cisco ISE
Documented issues and solutions in ITIL-based ticket system

Jan 2006 - May 2013

7 years 5 months

Network Security

Allianz AG (AGIS)

Troubleshot security infrastructure including McAfee Web Gateways, Check Point firewalls, Bluecoat proxies, reverse proxies, IBM IDS systems and McAfee Webwasher
Managed change and incident processes in ITIL service center
Held responsibility for security components (Check Point firewalls, Bluecoat proxies, security gateways)
Designed and implemented distributed Bluecoat forward proxy cluster infrastructure
Designed and implemented infrastructure for multiple Bluecoat reverse proxy clusters
Designed and implemented proxy solutions for mobile client email access
Participated in network segregation project separating Dresdner Bank/Commerzbank from Allianz network
Planned network and security infrastructure
Expanded and supported Microsoft ISA/TMG proxy frontend infrastructure for email connectivity of international subsidiaries
Established dedicated connections for international customers and subsidiaries to proxy infrastructure
Defined and enforced DMZ policies and security specifications
Introduced and expanded forward proxy cluster infrastructure for banking and insurance
Acted as deputy head of network management division
Developed network and configuration management for network components
Led pilot project Allianz AMIS field service network: installed and tested encrypted, automated configuration management for 9000 access routers
Developed router configuration management solution for security-critical DMZ servers
Implemented performance monitoring tools for secure VPN solutions

Jul 2000 - Jan 2003

2 years 7 months

Deputy Project Lead / Team Lead Network Management

DREGIS

Served as deputy project lead for integration management of network management for Dresdner Bank/DREGIS
Led the network management team for Dresdner Bank Group's IP network
Managed international fault and performance management for service centers in Singapore, London and New York
Conducted configuration management for routers, switches and hubs
Established system administration for network management servers
Implemented distributed fault management with HP OpenView for DMZ environments
Integrated ATM fault management (NORTEL NMS) into Tivoli/Netcool umbrella management

Jan 1997 - Jul 2000

3 years 7 months

2nd Level Support Engineer

IT Department of Dresdner Bank

Provided 2nd level support for local IP networks at Frankfurt campus and branches
Delivered 2nd level support for national and international IP networks (routers and switches)
Configured Cisco network components
Provided 2nd level support for firewalls
Implemented Ethernet LAN analyzers and RMON probes

Aug 1995 - Dec 1996

1 year 5 months