Michael P.
Organizational Analysis and Roadmap Development for Implementing Governance Structures
Experience
Feb 2024 - May 2024
4 monthsDortmund, Germany
Organizational Analysis and Roadmap Development for Implementing Governance Structures
Pschibilla Consulting
- #eMobility #BusinessExcellence #ChangeManagement #Governance #KVP
- Starting point: A self-administered insolvency and an M&A process are completed. Employees complain about missing processes and responsibilities. No operational metrics exist.
Sep 2023 - Present
2 years 1 monthDortmund, Germany
Building an Automated Dashboard in PowerBI, Documenting and Improving Operational Processes
Pschibilla Consulting
- #Energy #SAP #PowerBI #KPIs #Processes
- Starting point: The company employs over 500 external FTEs in IT. The related ordering and billing processes are centralized in one team and mostly manual with system breaks.
Apr 2023 - Mar 2024
1 yearDortmund, Germany
Operational Requirements Management and Building Reporting/KPI Structures in ServiceNow
Pschibilla Consulting
- #Energy #RequirementsManagement #ServiceNow #PowerBI #KPIs
- Starting point: The new “Requirements Management” team must handle over 120 requirements and moderate the department-wide prioritization process. ServiceNow was chosen as the supporting system.
Oct 2022 - Present
3 yearsDortmund, Germany
Interim Manager & Process Consultant
Pschibilla Consulting
- Developing organizations (Business Excellence, E2E process management, Lean Management, Agile Collaboration)
- Optimizing and automating E2E business processes
- Salesforce | CPQ, Sales & Service Cloud, SAP interface
- Focus areas: eMobility | Operations | Order Entry, Fulfillment, Billing, Service
Mar 2022 - Sep 2022
7 monthsDortmund, Germany
Consolidation of Two ERP and CRM Systems in a Post-Merger Integration
Pschibilla Consulting
- #eMobility #SAP #MicrosoftDynamics #Salesforce #PostMergerIntegration
- Starting point: After a completed M&A, the company now has two parallel system landscapes and double the work.
Oct 2021 - Feb 2022
5 monthsDortmund, Germany
Ensuring Operational Readiness for All Supplier/Vendor Relationships During an M&A Process
Pschibilla Consulting
- #eMobility #MergersAndAcquisitions #Procurement #SupplyChain #Taskforce
- Starting point: Purchase contracts are held by central corporate purchasing. For a successful closing, they must transfer unchanged to the subsidiary.
Jun 2021 - Nov 2021
6 monthsDortmund, Germany
Improving Service Quality and Response Times in 1st and 2nd Level Support, Acute Taskforce Management
Pschibilla Consulting
- #eMobility #CustomerSatisfaction #Service #Salesforce #ITIL
- Starting point: Customer satisfaction with service processes is very low. There’s no shared understanding of service internally. Service responsibility is split between technical and commercial areas.
Nov 2020 - Apr 2021
6 monthsDortmund, Germany
Optimizing Payment and Claim Handling “Charging@Road (Direct Payment)”, Acute Taskforce Management
Pschibilla Consulting
- #eMobility #CustomerSatisfaction #B2C #AppPayment #Service
- Starting point: As a digital product (app payment) succeeds, inquiries, complaints, and service costs rise.
Sep 2020 - Aug 2021
1 yearDortmund, Germany
Group-wide Implementation of Business Excellence
Pschibilla Consulting
- #eMobility #BusinessExcellence #ChangeManagement #Governance #KVP
- Starting point: The company grew fast. Many staff and leaders come from other industries. Priorities change often. Staff are overloaded and customer satisfaction suffers.
Aug 2020 - May 2021
10 monthsDortmund, Germany
Digitization and Automation of Field Service Technician Dispatch
Pschibilla Consulting
- #eMobility #Salesforce #ProcessAutomization #CustomerSatisfaction #Service
- Starting point: Field Service technicians are external. Each job needs several manual steps via email/PDF. No reliable internal status info is available.
Jul 2020 - Sep 2022
2 years 3 monthsHead of Operational Excellence
innogy eMobility solutions GmbH; Compleo Charging Technologies GmbH
- Establishing an Operational Excellence culture
- Line management (5 direct reports)
- Implementing E2E processes and process KPIs with management
- Initiating and steering improvement projects
Jun 2020 - Aug 2020
3 monthsDortmund, Germany
Drafting the “Simple Charging” Position Paper for the Federal Ministry of Transport and Digital Infrastructure (BMVI)
Pschibilla Consulting
- #eMobility #PublicAffairs #Innovation #CrossCompany #Germany
- Starting point: The National Charging Infrastructure Agency was tasked with creating a position paper on the future of eMobility based on expert input.
Jan 2020 - May 2020
5 monthsDortmund, Germany
Optimizing the Accounts Receivable Process for A-List Clients
Pschibilla Consulting
- #eMobility #AccountsReceivables #B2B #OrderToCash #Taskforce
- Starting point: Analysis of receivables (OPOS) showed that clients with many ordering parties (groups with plants/branches/departments) accumulate receivables and have long payment delays.
Dec 2019 - Sep 2020
10 monthsDortmund, Germany
Building a Team in a Nearshore Center and Outsourcing Order-to-Cash Business Processes
Pschibilla Consulting
- #eMobility #Outsourcing #Transition #OrderToCash #KPIs
- Starting point: The parent company runs an Accounting Shared Service Center in Romania. Non-accounting processes (Order Entry, Customer Service, Fulfillment) weren’t handled there yet.
Jun 2019 - Nov 2019
6 monthsDortmund, Germany
Creating and Launching the Product “Charging@Home with Reimbursement” in eMobility (Charging Infrastructure)
Pschibilla Consulting
- #eMobility #BusinessDevelopment #OrderToCash #B2B2B2C #MarketLaunch
- Starting point: Working with a sales partner to market a product that lets private wallbox users get reimbursed for work-related charging costs by their employer.
May 2019 - Jun 2020
1 year 2 monthsDortmund, Germany
Cross-System Automation of the Order-to-Cash Process for B2C and B2B (Order Entry / Fulfillment / Billing)
Pschibilla Consulting
- #eMobility #Salesforce #SAP #ProcessAutomization #OrderToCash
- Starting point: The current SAP (ERP) and Salesforce (CRM) setup requires multiple manual entries. Processing each order takes hours. Scaling needs more staff.
Mar 2019 - Jan 2020
11 monthsDortmund, Germany
Reshaping Logistics Through Outsourcing to a 3PL
Pschibilla Consulting
- #eMobility #Logistics #3PL #SupplierDecision #RFQ
- Starting point: Internal group logistics has limited capacity. Scalability and internationalization limits planned growth of the business unit.
Jan 2019 - Jul 2019
7 monthsDortmund, Germany
Preparing and Supporting ISO 9001:2015 Certification for Operations/Order-to-Cash
Pschibilla Consulting
- #eMobility #QualityManagement #ISO9001 #Processes #ChangeManagement
- Starting point: As an automotive Tier 1 supplier, the company seeks ISO 9001 certification.
Feb 2018 - Jun 2020
2 years 5 monthsHead of E2E Fulfillment eMobility
innogy SE
- Responsible for the E2E “Order-to-Cash” process, inbound & outbound logistics, and inventory management
- Line management (16 direct reports plus more functional)
- Operational scope: order processing, shipping, installation & digital services (approx. 3,500 units/year), invoicing (approx. 36,000 invoices/year)
- Process development: ensure scaling (+250%/year) & internationalization at constant cost and higher quality
Jan 2018 - Apr 2019
1 year 4 monthsDortmund, Germany
System Migration from SAP R3 to SAP S4/HANA Including Salesforce as Pre-System
Pschibilla Consulting
- #eMobility #SAP #Salesforce #Migration #Rollout #OrderToCash
- Starting point: The parent energy provider plans an SAP version change. The subsidiary is a tech company with different processes, products, and sales structures.
Nov 2017 - Jan 2018
3 monthsDortmund, Germany
Redesigning the Process Landscape for Manufacturing
Pschibilla Consulting
- #HVCA #EndToEnd #ARIS #ISO9001 #Manufacturing
- Starting point: The company aims for end-to-end processes. The Manufacturing area wants to align its processes accordingly.
May 2017 - Oct 2017
6 monthsDortmund, Germany
Reorganizing the Sustaining Engineering Department
Pschibilla Consulting
- #HVCA #Development #Reorganization #ResourceAllocation #KPIs
- Starting point: The department’s scope and staff grew. The structure still matches the smaller size. Communication and decision paths feel inefficient.
Apr 2017 - Jul 2018
1 year 4 monthsSenior Consultant
P3 automotive GmbH
Feb 2017 - Dec 2017
11 monthsDortmund, Germany
Establishing a Portfolio Management Office for Group-wide Project Control and Resource Allocation
Pschibilla Consulting
- #BioTech #OperationalExcellence #PMO #OrganizationalStructures #Training
- Starting point: The group grew mostly by acquisition, launching many internal projects that compete for the same resources. There’s no priority setting for cross-cutting topics.
Aug 2016 - Jan 2017
6 monthsDortmund, Germany
Introducing Quality Methods and Tools to Get Closer to the “Voice of the Customer”
Pschibilla Consulting
- #HVCA #Quality #CustomerSatisfaction #VoiceOfTheCustomer #B2C
- Starting point: Standard quality metrics like “Month in Service” show good results. Soft factors for boosting customer satisfaction are only collected sporadically.
Feb 2016 - Sep 2016
8 monthsDortmund, Germany
Executing Change Management in a Global Reorganization (>20,000 Affected)
Pschibilla Consulting
- #AgTech #Reorganization #ChangeManagement #Global #Training
- Starting point: The company split global activities into four regions. This structure is being adjusted, so resistance and temporary performance dips are expected.
Apr 2015 - Dec 2015
9 monthsDortmund, Germany
Implementing Operational Excellence in Project Procurement
Pschibilla Consulting
- #HVCA #Procurement #OperationalExcellence #Standards #Resources
- Starting point: The new “Project Procurement” department has no defined goals, KPIs, or processes to reach the intended efficiency.
Oct 2014 - Mar 2017
2 years 6 monthsConsultant
P3 automotive GmbH
Oct 2014 - Mar 2015
6 monthsDortmund, Germany
Managing a Six Sigma Program to Reduce Warranty and Concession Costs
Pschibilla Consulting
- #HVCA #Quality #SixSigma #CostReduction #ProgramManagement
- Starting point: A Six Sigma program aims to lower warranty and concession costs. Its two pillars are belt training and project execution.
Aug 2012 - Present
13 years 2 monthsIndependent Trainer
BDSU TrainerAkademie
Summary
I spot waste and love making sure everything runs smoothly. I look at how processes, systems, control mechanisms (KPIs), and more work together. If you need a term for that, “systemic approach” fits best. I value a pragmatic method that starts with the customer or goal—rather than theory on paper, we see results step by step as we move toward the goal. A German hardware store chain once used the slogan “Make it your project,” and that’s exactly how I work!
Languages
German
NativeEnglish
AdvancedEducation
Oct 2012 - Sep 2014
TU Dresden
M.Sc. · Business Information Systems · Dresden, Germany
Oct 2008 - Sep 2012
University of Regensburg
B.Sc. · Business Information Systems · Regensburg, Germany
Certifications & licenses
Business Coach
German Association for Coaching and Training (dvct e.V.)
Self-Development Profile (I-E Profile)
Center for Self-Development + Transformation – Dr. Thomas Binder
Nutrition Consultant (A License)
German Trainer Academy – Dr. Jens Freese
Visual Facilitator
bikablo® - Martin Haussmann
Certified ScrumMaster®
Scrum Alliance - Sohrab Salimi
Six Sigma Green Belt
P3 Group - Prof. Dr. Thomas Prefi
Business Trainer
BDSU TrainerAkademie - Claudia Schmitz
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