Recommended expert

Michael Pschibilla

Interim Manager & Process Consultant

Michael Pschibilla
Dortmund, Germany

Experience

Oct 2022 - Present
3 years 4 months
Dortmund, Germany

Interim Manager & Process Consultant

Pschibilla Consulting

  • Development of organizations (Business Excellence, E2E process management, Lean Management, Agile Collaboration)
  • Optimization and automation of E2E business processes
  • Salesforce | CPQ, Sales & Service Cloud, SAP interface
  • Focus topics: e-mobility | Operations | Order Entry, Fulfillment, Billing, Service
Jul 2020 - Sep 2022
2 years 3 months
Germany

Head of Operational Excellence

innogy eMobility solutions GmbH; Compleo Charging Technologies GmbH

  • Establishing an Operational Excellence culture
  • Disciplinary leadership (5 employees)
  • Implementing E2E processes and process KPIs together with management
  • Initiating and managing improvement projects
Aug 2018 - Jun 2020
1 year 11 months
Germany

Head of E2E Fulfillment eMobility

innogy SE

  • Disciplinary leadership (16 employees and additional functional leadership)
  • Operational responsibility: order processing for shipping, installation & digital services (approx. 3500 units/year), invoicing (approx. 36,000 invoices/year)
  • Process development: ensuring scalability (+250% per year) & internationalization with stable costs and significantly improved quality
Feb 2018 - Jul 2018
6 months
Germany

Interim Head of E2E Fulfillment eMobility

innogy SE

  • Responsibility for the E2E 'Order-to-Cash' process, as well as inbound & outbound logistics and inventory management
Apr 2017 - Jul 2018
1 year 4 months

Senior Consultant

P3 automotive GmbH

Oct 2014 - Mar 2017
2 years 6 months

Consultant

P3 automotive GmbH

Aug 2012 - Present
13 years 6 months

Self-employed Trainer

BDSU TrainerAkademie

Summary

I have an eye for waste and love making sure things run smoothly. I look at the interaction of processes, systems, control mechanisms (KPIs), and so on.

If you want a term for it, 'systemic approach' probably describes it best.

A pragmatic approach is important to me, one that starts with the customer or the goal - instead of theoretical concepts on paper, we see results continuously by moving toward the goal in small steps.

Because of my recent roles, my focus areas are operations and e-mobility - but my way of working is independent of this.

A German hardware store chain once used the slogan 'Make it your project,' and that's exactly how I approach things!

Skills

  • Salesforce (Cpq, Sales & Service Cloud), Product Owner
  • Servicenow (It Service Management), Product Owner
  • Sap S/4hana, Key User
  • Eepk/aris, Very Good Knowledge
  • Bpmn 2.0, Good Knowledge

Languages

German
Native
English
Advanced

Education

Oct 2012 - Sep 2014

TU Dresden

Master of Science · Business Informatics · Dresden, Germany

Oct 2008 - Sep 2012

University of Regensburg

Bachelor of Science · Business Informatics · Regensburg, Germany

Certifications & licenses

Business Coach

German Association for Coaching and Training (dvct e.V.)

Self-Development Profile (I-E Profile)

Center for Self-Development & Transformation – Dr. Thomas Binder

Nutrition Advisor (A-License)

German Trainer Academy – Dr. Jens Freese

Visual Facilitator

bikablo® - Martin Haussmann

Certified ScrumMaster®

Scrum Alliance - Sohrab Salimi

Six Sigma Green Belt

P3 Group - Prof. Dr. Thomas Prefi

Business Trainer

BDSU Trainer Academy - Claudia Schmitz

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