Michael Pschibilla
Organizational analysis and development of a roadmap for the implementation of governance structures
Experience
Feb 2024 - May 2024
4 months Dortmund, Germany
Organizational analysis and development of a roadmap for the implementation of governance structures
Pschibilla Consulting
- #eMobility #BusinessExcellence #ChangeManagement #Governance #KVP - Initial situation: A self-administered insolvency and an M&A process have been completed. Employees complain about missing processes and responsibilities. Operational metrics do not exist.
Sep 2023 - Present
1 year 11 months Dortmund, Germany
Development of an automated dashboard in PowerBI, as well as documentation and improvement of operational processes
Pschibilla Consulting
- #Energy #SAP #PowerBI #KPIs #Processes - Initial situation: The company employs >500 external FTEs in IT. The associated ordering and billing processes are centralized in one team and in large parts manual with system breaks.
Apr 2023 - Mar 2024
1 year Dortmund, Germany
Operational requirements management and setup of reporting/metrics structures in ServiceNow
Pschibilla Consulting
- #Energy #RequirementsManagement #ServiceNow #PowerBI #KPIs - Initial situation: The new “requirements management” team is to handle >120 requirements in parallel and moderate the department-wide prioritization process. ServiceNow was selected as system support.
Oct 2022 - Present
2 years 10 months Dortmund, Germany
Interim Manager & Process Consultant
Pschibilla Consulting
- Development of organizations (Business Excellence, E2E process management, Lean Management, Agile Collaboration) - Optimization and automation of E2E business processes - Salesforce | CPQ, Sales & Service Cloud, SAP interface - Focus areas: e-mobility | Operations | Order Entry, Fulfillment, Billing, Service
Mar 2022 - Sep 2022
7 months Dortmund, Germany
Consolidation of two ERP and two CRM systems as part of a post-merger integration
Pschibilla Consulting
- #eMobility #SAP #MicrosoftDynamics #Salesforce #PostMergerIntegration - Initial situation: After a completed M&A, the company now has two parallel system landscapes and thus double effort.
Oct 2021 - Feb 2022
5 months Dortmund, Germany
Ensuring operational readiness regarding all supplier/service provider relationships during an M&A process
Pschibilla Consulting
- #eMobility #MergersAndAcquisitions #Procurement #SupplyChain #Taskforce - Initial situation: Purchasing contracts are held in central corporate purchasing. For a successful closing, they must have been transferred to the subsidiary without changes.
Jun 2021 - Nov 2021
6 months Dortmund, Germany
Improvement of service quality and response time in 1st and 2nd level support, as well as acute taskforce management
Pschibilla Consulting
- #eMobility #CustomerSatisfaction #Service #Salesforce #ITIL - Initial situation: Customer satisfaction with service processes is very low. There is no unified internal understanding of service. Responsibility for service is divided between technical and commercial topics.
Nov 2020 - Apr 2021
6 months Dortmund, Germany
Optimization of payment and claim handling “Charging@Road (Direct Payment)”, as well as acute taskforce management
Pschibilla Consulting
- #eMobility #CustomerSatisfaction #B2C #AppPayment #Service - Initial situation: As a digital product (app payment) grows in success, inquiries and complaints as well as the associated service costs increase.
Sep 2020 - Aug 2021
1 year Dortmund, Germany
Group-wide implementation of Business Excellence
Pschibilla Consulting
- #eMobility #BusinessExcellence #ChangeManagement #Governance #KVP - Initial situation: The company has grown quickly. Many employees and executives come from other industries. Priorities are often changed. Staff are overloaded and customer satisfaction suffers severely.
Aug 2020 - May 2021
10 months Dortmund, Germany
Digitization and automation of the management of field service technicians
Pschibilla Consulting
- #eMobility #Salesforce #Processautomization #CustomerSatisfaction #Service - Initial situation: Field service technicians are externally contracted. Each order requires multiple manual steps via email/PDF. No reliable internal information on the status of assigned orders is available.
Jul 2020 - Sep 2022
2 years 3 monthsHead of Operational Excellence
innogy eMobility solutions GmbH; Compleo Charging Technologies GmbH
- Establishment of an Operational Excellence culture - Disciplinary leadership (5 FTEs) - Implementation of E2E processes and process KPIs together with management - Initiation and management of improvement projects
Jun 2020 - Aug 2020
3 months Dortmund, Germany
Drafting the position paper “Simply Charging” on behalf of the Federal Ministry of Transport and Digital Infrastructure (BMVI)
Pschibilla Consulting
- #eMobility #PublicAffairs #Innovation #CrossCompany #Germany - Initial situation: The National Charging Infrastructure Office was commissioned to create a position paper on the future of e-mobility based on expert knowledge.
Jan 2020 - May 2020
5 months Dortmund, Germany
Optimization of the accounts receivables process for A-customers
Pschibilla Consulting
- #eMobility #AccountsReceivables #B2B #OrderToCash #Taskforce - Initial situation: The analysis of receivables structures (OPOS) showed that with customers having many ordering authorizations (corporates with plants/branches/departments), receivables accumulate and there are long payment delays.
Dec 2019 - Sep 2020
10 months Dortmund, Germany
Building a team in a nearshore center and outsourcing business processes in order-to-cash
Pschibilla Consulting
- #eMobility #Outsourcing #Transition #OrderToCash #KPIs - Initial situation: The parent company operates an Accounting Shared Service Center in Romania. Non-core processes (order entry, customer service, fulfillment) have not yet been processed there.
Jun 2019 - Nov 2019
6 months Dortmund, Germany
Development and market launch of the product “Charging@Home with reimbursement”, e-mobility (charging infrastructure)
Pschibilla Consulting
- #eMobility #BusinessDevelopment #OrderToCash #B2B2B2C #MarketLaunch - Initial situation: In cooperation with a sales partner, a product is to be marketed that enables users of private wallboxes to have employer-reimbursed charging costs incurred for business purposes.
May 2019 - Jun 2020
1 year 2 months Dortmund, Germany
Cross-system automation of the order-to-cash process for B2C and B2B (Order Entry / Fulfillment / Billing)
Pschibilla Consulting
- #eMobility #Salesforce #SAP #Processautomization #OrderToCash - Initial situation: The current implementation of SAP (ERP) and Salesforce (CRM) requires multiple manual entries. Processing time per order is several hours. Scaling is only possible with increasing personnel effort.
Mar 2019 - Jan 2020
11 months Dortmund, Germany
Realignment of logistics through outsourcing to a 3PL
Pschibilla Consulting
- #eMobility #Logistics #3PL #SupplierDecision #RFQ - Initial situation: The group's internal logistics is used so far. It has limited capacity. The possibility to scale and internationalize restricts the planned growth of the business unit.
Jan 2019 - Jul 2019
7 months Dortmund, Germany
Preparation and support of ISO 9001:2015 certification for the Operations/Order-to-Cash area
Pschibilla Consulting
- #eMobility #Qualitymanagement #ISO9001 #Processes #ChangeManagement - Initial situation: As an automotive Tier 1 supplier, the company is aiming for certification according to DIN ISO 9001.
Feb 2018 - Jun 2020
2 years 5 monthsHead of E2E Fulfillment eMobility
innogy SE
- Responsibility for the E2E process “order-to-cash”, as well as inbound & outbound logistics, inventory management - Disciplinary leadership (16 FTEs and further technical) - Operational responsibility: order processing, shipping, installation & digital services (approx. 3500 units/year), invoicing (approx. 36,000 invoices/year) - Processual further development: ensuring scaling (+250%/year) & internationalization at constant costs and significantly increased quality
Jan 2018 - Apr 2019
1 year 4 months Dortmund, Germany
System change/migration from SAP R3 to SAP S4/HANA including Salesforce as a front-end system
Pschibilla Consulting
- #eMobility #SAP #Salesforce #Migration #Rollout #OrderToCash - Initial situation: The parent company, an energy provider, plans an SAP version change. The subsidiary, however, is a technology company with completely different processes, products, and sales structures.
Nov 2017 - Jan 2018
3 months Dortmund, Germany
Redesign of the process landscape for the manufacturing area
Pschibilla Consulting
- #HVCA #EndToEnd #ARIS #ISO9001 #Manufacturing - Initial situation: The company aims for an orientation toward end-to-end processes. The manufacturing area wants to adjust its processes accordingly.
May 2017 - Oct 2017
6 months Dortmund, Germany
Reorganization of the Sustaining Engineering department
Pschibilla Consulting
- #HVCA #Development #Reorganization #ResourceAllocation #KPIs - Initial situation: Both the scope of responsibility and the headcount of the department were expanded. The department’s structure is still based on a smaller scale. Communication/decision paths are perceived as inefficient.
Apr 2017 - Jul 2018
1 year 4 monthsSenior Consultant
P3 automotive GmbH
Feb 2017 - Dec 2017
11 months Dortmund, Germany
Establishment of a Portfolio Management Office for controlling and resource allocation of group-wide projects
Pschibilla Consulting
- #BioTech #OperationalExcellence #PMO #OrganizationalStructures #Training - Initial situation: The corporate group has grown heavily inorganically. This has sparked a number of internal projects that frequently tap the same resources. There is no prioritization of cross-cutting topics.
Aug 2016 - Jan 2017
6 months Dortmund, Germany
Implementation of methods and tools in quality to get closer to the “voice of the customer”
Pschibilla Consulting
- #HVCA #Quality #CustomerSatisfaction #VoiceOfTheCustomer #B2C - Initial situation: Established quality metrics such as “month in service” show very good values. Soft factors to increase customer satisfaction are only collected sporadically.
Feb 2016 - Sep 2016
8 months Dortmund, Germany
Execution of change management in the context of a global reorganization (>20,000 affected)
Pschibilla Consulting
- #AgTech #Reorganisation #ChangeManagement #Global #Training - Initial situation: The company has divided its global activities into four world regions. This structure is being adjusted. Therefore, resistance and temporary performance losses are expected.
Apr 2015 - Dec 2015
9 months Dortmund, Germany
Implementation of Operational Excellence in project procurement
Pschibilla Consulting
- #HVCA #Procurement #OperationalExcellence #Standards #Ressources - Initial situation: The “project procurement” department was newly created. There are no defined goals, KPIs, and processes yet to achieve the intended efficiency at inception.
Oct 2014 - Mar 2017
2 years 6 monthsConsultant
P3 automotive GmbH
Oct 2014 - Mar 2015
6 months Dortmund, Germany
Management of a Six Sigma program to reduce warranty and goodwill costs
Pschibilla Consulting
- #HVCA #Quality #SixSigma #CostReduction #ProgrammManagement - Initial situation: An existing Six Sigma program aims to reduce the company's warranty and goodwill costs. The two pillars of the program are training so-called belts and carrying out projects.
Aug 2012 - Present
13 yearsSelf-employed Trainer
BDSU TrainerAkademie
Summary
I have an eye for waste and love making sure things simply run “smoothly”. In doing so, I consider the interplay of processes, systems, control mechanisms (KPIs) and so on. If you’re looking for a term, “systemic approach” probably fits best. A pragmatic approach is important to me, where we think from the customer or the goal—instead of theoretical concepts on paper, we continuously see results by approaching the goal in small steps. A German hardware store chain once advertised with the slogan “Make it your project,” and that’s exactly how I proceed!
Languages
German
Native
English
Advanced
Education
Oct 2012 - Sep 2014
TU Dresden
M.Sc. · Business Informatics · Dresden, Germany
Oct 2008 - Sep 2012
Universität Regensburg
B.Sc. · Business Informatics · Regensburg, Germany
Certifications & licenses
Business Coach
Deutscher Verband für Coaching und Training (dvct e.V.)
Self-Development Profile (I-E Profile)
Zentrum für Ich-Entwicklung + Transformation – Dr. Thomas Binder
Nutrition Consultant (A-License)
Deutsche Trainer Akademie – Dr. Jens Freese
Visual Facilitator
bikablo® - Martin Haussmann
Certified ScrumMaster®
Scrum Alliance - Sohrab Salimi
Six Sigma Green Belt
P3 Group - Prof. Dr. Thomas Prefi
Business Trainer
BDSU TrainerAkademie - Claudia Schmitz
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