Michael Pschibilla
Interim Manager & Process Consultant
Experience
Interim Manager & Process Consultant
Pschibilla Consulting
- Development of organizations (Business Excellence, E2E process management, Lean Management, Agile Collaboration)
- Optimization and automation of E2E business processes
- Salesforce | CPQ, Sales & Service Cloud, SAP interface
- Focus topics: e-mobility | Operations | Order Entry, Fulfillment, Billing, Service
Head of Operational Excellence
innogy eMobility solutions GmbH; Compleo Charging Technologies GmbH
- Establishing an Operational Excellence culture
- Disciplinary leadership (5 employees)
- Implementing E2E processes and process KPIs together with management
- Initiating and managing improvement projects
Head of E2E Fulfillment eMobility
innogy SE
- Disciplinary leadership (16 employees and additional functional leadership)
- Operational responsibility: order processing for shipping, installation & digital services (approx. 3500 units/year), invoicing (approx. 36,000 invoices/year)
- Process development: ensuring scalability (+250% per year) & internationalization with stable costs and significantly improved quality
Interim Head of E2E Fulfillment eMobility
innogy SE
- Responsibility for the E2E 'Order-to-Cash' process, as well as inbound & outbound logistics and inventory management
Senior Consultant
P3 automotive GmbH
Consultant
P3 automotive GmbH
Self-employed Trainer
BDSU TrainerAkademie
Summary
I have an eye for waste and love making sure things run smoothly. I look at the interaction of processes, systems, control mechanisms (KPIs), and so on.
If you want a term for it, 'systemic approach' probably describes it best.
A pragmatic approach is important to me, one that starts with the customer or the goal - instead of theoretical concepts on paper, we see results continuously by moving toward the goal in small steps.
Because of my recent roles, my focus areas are operations and e-mobility - but my way of working is independent of this.
A German hardware store chain once used the slogan 'Make it your project,' and that's exactly how I approach things!
Skills
- Salesforce (Cpq, Sales & Service Cloud), Product Owner
- Servicenow (It Service Management), Product Owner
- Sap S/4hana, Key User
- Eepk/aris, Very Good Knowledge
- Bpmn 2.0, Good Knowledge
Languages
Education
TU Dresden
Master of Science · Business Informatics · Dresden, Germany
University of Regensburg
Bachelor of Science · Business Informatics · Regensburg, Germany
Certifications & licenses
Business Coach
German Association for Coaching and Training (dvct e.V.)
Self-Development Profile (I-E Profile)
Center for Self-Development & Transformation – Dr. Thomas Binder
Nutrition Advisor (A-License)
German Trainer Academy – Dr. Jens Freese
Visual Facilitator
bikablo® - Martin Haussmann
Certified ScrumMaster®
Scrum Alliance - Sohrab Salimi
Six Sigma Green Belt
P3 Group - Prof. Dr. Thomas Prefi
Business Trainer
BDSU Trainer Academy - Claudia Schmitz
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