Recommended expert
Ben Gouider
AI Intern
Experience
Feb 2025 - Jul 2025
6 monthsAI Intern
Fulltastic
- Designed a Flask-based AI support assistant integrating OpenAI and WHMCS to automate troubleshooting, ticket creation, and escalation.
- Implemented robust intent detection using zero-shot classification and semantic similarity with keyword fallbacks for reliability.
- Built a priority classifier (TF-IDF + Logistic Regression) with background retraining and persisted artifacts for adaptive triage.
- Engineered resilient WHMCS API client with content-type detection, graceful error handling, and mock fallbacks to ensure uptime.
- Developed RESTful APIs and a Jinja2 UI, and automated ticket enrichment from conversation context to improve agent efficiency.
- Established data capture using SQLite for tickets, feedback, and QA and implemented a feedback loop to enable continuous improvement.
Nov 2024 - Jan 2025
3 monthsAI-Equipped Security System Project
- Designed an AI-equipped security system for full intelligent home control.
- Automated door access control using outdoor cameras to grant automatic access to pre-registered owners and frequent visitors.
- Implemented IoT-based control of lighting, showers, and other home systems.
- Programming language: Python.
Sep 2024 - Oct 2024
2 monthsMusic Classification Project Using NLP
- Developed a music classification project using natural language processing techniques.
- Programming language: Python.
Mar 2024 - May 2024
3 monthsAutonomous Robot
- Developed FPGA-based system with integrated navigation sensors and algorithms for path planning and obstacle avoidance.
- Enabled the robot to continuously control and manage the house, such as turning lights on and off as needed and entertaining pets.
- Programming language: VHDL.
Oct 2023 - Dec 2023
3 monthsRobot Project for a Pet Companion with AI
- The robot monitors and cares for the pet while the owners are outside.
- It feeds the pet when it detects hunger.
- It allows the owner to issue voice commands via their smartphone, which are heard through the robot's speakers.
- Chip: ESP32.
- Programming language: Arduino.
Apr 2022 - Feb 2024
1 year 11 monthsTeam Leader
TRANSCOM
- Led and coached the team to provide the best customer service experience.
Summary
Innovative Robotics and AI Engineer with solid foundation in designing, developing, and deploying intelligent systems that connect hardware and software. Skilled in AI, machine learning, computer vision, control systems, robotic perception, developing autonomous robots and IoT systems, with hands-on experience in AI (CRM/ERP automation), autonomous robots and embedded platforms (FPGA, Arduino, ESP32). Adept at programming in Python, C++, and VHDL, with expertise in deep learning frameworks (TensorFlow, PyTorch, Hugging Face) and robotics frameworks (ROS). Strong leadership and communication skills gained through team management. Passionate about AI innovation, advancing automation and robotics that drive meaningful impact across industries.
Skills
- Programming Languages: Python, C++, Sql, Vhdl
- Frameworks: Tensorflow, Pytorch
- Software: Solidworks, Topsolid, Matlab, Autocad, Catia, Ros, Arduino, Ide, Mbd
- Electronic Boards: Arduino, Fpga, Dsp, Esp32
Languages
Arabic
NativeFrench
NativeGerman
AdvancedEnglish
AdvancedEducation
Sep 2023 - Jul 2025
The National Higher Engineering School of Tunis
Master degree in Robotics and Artificial Intelligence · Robotics and Artificial Intelligence · Tunis, Tunisia
Sep 2018 - Jul 2021
ISET Nabeul
Bachelor degree in Mechanical Design and Manufacturing · Mechanical Design and Manufacturing · Nabeul, Tunisia
Sep 2014 - Jul 2018
Grombalia Secondary School
Scientific high school diploma · Grombalia, Tunisia
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