Ben G.
AI Intern
Experience
AI Intern
Fulltastic
- Designed a Flask-based AI support assistant integrating OpenAI and WHMCS to automate troubleshooting, ticket creation, and escalation.
- Implemented robust intent detection using zero-shot classification and semantic similarity with keyword fallbacks for reliability.
- Built a priority classifier (TF-IDF + Logistic Regression) with background retraining and persisted artifacts for adaptive triage.
- Engineered resilient WHMCS API client with content-type detection, graceful error handling, and mock fallbacks to ensure uptime.
- Developed RESTful APIs and a Jinja2 UI, and automated ticket enrichment from conversation context to improve agent efficiency.
- Established data capture (SQLite for tickets/feedback/QA) and feedback loop to enable continuous improvement.
AI-equipped security system project
The house is fully intelligently controlled. The doors are controlled by outdoor cameras to grant automatic access to pre-registered owners and frequent visitors. Thanks to IoT technology, complete control of lighting, showers, etc. is also possible.
Programming language: Python.
Music classification project using NLP
- Programming language: Python.
Autonomous robot
- FPGA-based system with integrated navigation sensors and implemented algorithms for path planning and obstacle avoidance.
- The robot can continuously control and manage the house, for example, by turning the lights on and off as needed and entertaining the pets.
- Programming language: VHDL.
Robot project for a pet companion with AI
- The robot monitors and cares for the pet while the owners are outside.
- It feeds the pet when it detects hunger.
- It also allows the owner to issue voice commands via their smartphone, which are heard through the robot's speakers.
- Chip: ESP32
- Programming language: Arduino.
Team Leader
TRANSCOM
- Leading and coaching the team to provide the best customer service experience.
Automation Intern
TUNISIE CABLES
- Conception and manufacturing of a mechanical system to automate the cable production process.
CNC Programmer Intern
MECATECH
- CNC programming for the manufacturing of medical and aeronautical mechanical components.
Summary
Innovative Robotics and AI Engineer with solid foundation in designing, developing, and deploying intelligent systems that connect hardware and software. Skilled in AI, machine learning, computer vision, control systems, robotic perception, developing autonomous robots and IoT systems, with hands-on experience in AI (CRM/ERP automation), autonomous robots and embedded platforms (FPGA, Arduino, ESP32). Adept at programming in Python, C++, and VHDL, with expertise in deep learning frameworks (TensorFlow, PyTorch, Hugging Face) and robotics frameworks (ROS). Strong leadership and communication skills gained through team management. Passionate about AI innovation, advancing automation and robotics that drive meaningful impact across industries.
Languages
Education
The National Higher Engineering School of Tunis
Master degree in Robotics and Artificial Intelligence · Robotics and Artificial Intelligence · Tunis, Tunisia
ISET Nabeul
Bachelor degree in Mechanical Design and Manufacturing · Mechanical Design and Manufacturing · Nabeul, Tunisia
GROMBALIA Secondary School
Scientific high school diploma · Grombalia, Tunisia
Certifications & licenses
Certified translation from Arabic
Similar Freelancers
Discover other experts with similar qualifications and experience
- English
- Deutsch
2025 © FRATCH.IO GmbH. All rights reserved.