Andreas Buchin - First and 2nd Level Support

Recommended expert

Hamburg, Germany

Experience

Oct 2025 - Oct 2025

1 month

First and 2nd Level Support

Louis

Support for branches nationwide via RDP

Aug 2025 - Sep 2025

2 months

Marine Communication

HMK Flintbek

Installing Windows 11 on PCs and notebooks
Setting up at the user's workstation

Jun 2025 - Jul 2025

2 months

IT Technician

Xfab Itzehoe

Assembly and disassembly of hardware
Deploying PCs with Windows 11

Apr 2025 - May 2025

2 months

IT Technician

Audi Neckarsulm

Patching copper and fiber optic cables
Installing SFP modules (single and multimode)
Troubleshooting and attenuation measurements with NetAlly
Documentation and signal tracing with Command
Installing switches in data cabinets and structured cabling with a cable manager
Configuring switch ports

Dec 2023 - Mar 2025

1 year 4 months

First/2nd Level Support

Quality-Group Nützen

Handling tickets with Jira
Setting up and managing PCs and notebooks with Active Directory and Intune
Configuring Android and iOS devices
Provisioning and troubleshooting Zebra TC25 and Zebra ZT411 label printers

Feb 2023 - Nov 2023

10 months

First/2nd Level Support

BSA Hannover

Setting up and tearing down workstations
Processing tickets
Reinstalling PCs and notebooks

Aug 2022 - Jan 2023

6 months

First/2nd Level Support

Sasol, Brunsbüttel

Setting up and tearing down workstations
Processing tickets
Reinstalling PCs and notebooks

Sep 2021 - Jun 2022

10 months

First/2nd Level Support

Hypothekenbank, Hannover

Setting up and tearing down workstations
Processing tickets
Reinstalling PCs and notebooks

Apr 2021 - Aug 2021

5 months

First Level Support

Sprinkenhof GmbH

Setting up and tearing down workstations
Processing tickets
Reinstalling PCs, notebooks and iPhones

Jan 2019 - Nov 2019

11 months

IT Technician

Allianz

Replacing PCs, monitors and printers
Replacing servers and backing up data
Troubleshooting and patching notebooks, printers and PCs

Sep 2018 - Dec 2018

4 months

Rollout Technician

HHLA

Replacement of hardware components
Upgrading proprietary software from Windows 7 to Windows 10
Restoration of Outlook accounts

Apr 2018 - Aug 2018

5 months

IT Technician

BSH

Replacement of PCs, monitors, and Skype phones
Maintenance of large printers (Konica Minolta)

Apr 2017 - Mar 2018

1 year

IT Technician

Allianz

Replacement of PCs, monitors, and printers
Server replacement and data backup
Troubleshooting and patching of notebooks, printers, and PCs
Restoration of email accounts and archives in Outlook

Dec 2016 - Mar 2017

4 months

Rollout Technician

Hanse Merkur / TKK

Setup and teardown of home office workstations (PCs, monitors, switches, Fritzbox routers)
Configuration of IPv4 and static IP addresses
Configuration of Wi-Fi and repeaters
Patching of networks

Sep 2015 - Nov 2016

1 year 3 months

Rollout Technician

Commerzbank

Replacement of PCs and monitors

Jul 2014 - Aug 2015

1 year 2 months

IT Technician

Ricoh

Replacing PCs, monitors, and printers at various companies in southern Germany

Nov 2013 - Jun 2014

8 months

IT Service Specialist (Qualification)

GFN AG

Setting up IPv4 and static IP addresses
Patching networks
Configuring WLAN

Mar 2012 - Nov 2013

1 year 9 months

IT Consultant

Freelance work

Nov 2008 - Feb 2012

3 years 4 months

Support Consultant

Teleperformance

May 2004 - May 2006

2 years 1 month

Hardware and Network Administration Consultant

GbR, Greifswald

Jun 1999 - Dec 1999

7 months

Customer Advisor

GbR, Greifswald

Skills

Operating Systems

Win7
Win 10 And 11

Hardware

Pc, Notebook, Printers And Large Printers As Well As Peripherals
Zebra Zt231 Label Printer

Network

Patching With Copper And Fiber Cables In Data Distribution Frames And Data Centers
Installing Switches
Wi-fi, Access Points, Print Servers
Dhcp
Advanced Ip Scanner

Applications