Andreas B.
First and Second Level Support
Experience
Oct 2025 - Present
3 monthsFirst and Second Level Support
Louis
- Branches nationwide via RDP.
Aug 2025 - Sep 2025
2 monthsMarine Communication
HMK Flintbek
- Imaging PCs and laptops with Windows 11
- Setup at the user's site
Jun 2025 - Jul 2025
2 monthsHardware and Windows 11 Deployment
Xfab Itzehoe
Apr 2025 - May 2025
2 months Lorem ipsum dolor sit amet
Audi-Neckarsulm
- Patching copper and fiber optic cables
- Installation of SFP modules (single and multimode)
- Troubleshooting, attenuation measurements, and documentation with NetAlly
- Documentation and signal tracing with Command
- Installing switches in data cabinets and structured cabling using cable managers
- Configuring switch ports
Dec 2023 - Mar 2025
1 year 4 monthsFirst and Second Level Support
Quality-Group Nützen
- Handling tickets with Jira
- Reimaging PCs and laptops
- Managing Active Directory and Intune
- Setting up Android and iOS devices
- Imaging and troubleshooting Zebra TC25 devices and Zebra ZT411 label printers
Feb 2023 - Nov 2023
10 monthsFirst and Second Level Support
BSA Hannover
- Setting up and dismantling workstations
- Handling support tickets
- Reinstalling PCs and laptops
Aug 2022 - Jan 2023
6 monthsFirst and Second Level Support
Sasol, Brunsbüttel
- Setting up and dismantling workstations
- Handling support tickets
- Reinstalling PCs and laptops
Sep 2021 - Jun 2022
10 monthsFirst and Second Level Support
Hypothekenbank, Hannover
- Setting up and dismantling workstations
- Handling support tickets
- Reinstalling PCs and laptops
Apr 2021 - Aug 2021
5 monthsFirst Level Support
Sprinkenhof GmbH
- Setting up and dismantling workstations
- Handling support tickets
- Reinstalling PCs, laptops and iPhones
Jan 2019 - Nov 2019
11 monthsIT Technician
Allianz
- Replacing PCs, monitors and printers
- Server replacement and data backup
- Troubleshooting (notebooks, printers, PC patching)
Sep 2018 - Dec 2018
4 monthsRollout Technician
HHLA
- Replacement of hardware components
- Updating in-house software from Windows 7 to Windows 10
- Recovery of Outlook accounts
Apr 2018 - Aug 2018
5 months Lorem ipsum dolor sit amet
BSH
- Replacing PCs, monitors and Skype phones
- Maintenance of large printers (Konica-Minolta)
Apr 2017 - Mar 2018
1 yearIT Technician
Allianz
- Replacing PCs, monitors and printers
- Server replacement and data backup
- Troubleshooting (notebooks, printers, PC patching)
- Recovery of email accounts and archives in Outlook
Dec 2016 - Mar 2017
4 monthsRollout Technician
Hanse Merkur / TKK
- Setting up and taking down home office workstations
- Setting up PCs, monitors, switches and FritzBoxes
- IPv4 configuration, patching and static IP addresses
- Setting up Wi-Fi and repeaters
Sep 2015 - Nov 2016
1 year 3 monthsRollout Technician
Commerzbank
- Replacing PCs and monitors
Jul 2014 - Aug 2015
1 year 2 monthsIT Technician
Ricoh
- Replacement of PCs, monitors, and printers at various companies
Nov 2013 - Jun 2014
8 monthsIT Service Specialist (Qualification)
GFN AG, Hamburg
- IPv4 configuration and switch administration
- Patching and setting up static IP addresses
- Wi-Fi configuration
Mar 2012 - Nov 2013
1 year 9 monthsIT Consultant
Freelance
Nov 2008 - Feb 2012
3 years 4 monthsSupport Consultant
Teleperformance, Hamburg
May 2004 - May 2006
2 years 1 monthHardware and Network Administration Consultant
GbR, Greifswald
Jun 1999 - Dec 1999
7 monthsCustomer Advisor
GbR, Greifswald
Languages
German
NativeEnglish
ElementaryEducation
Oct 2001 - Aug 2003
Bildungszentrum in Greifswald (BiG)
IHK certificate · Training as a system electronics technician · Greifswald, Germany
Sep 1984 - Feb 1986
Großhandel Obst und Gemüse Kombinat
Certificate · Skilled worker for goods movement · Greifswald, Germany
Sep 1974 - Jul 1984
Polytechnische Oberschule
Secondary school diploma · Greifswald, Germany
Certifications & licenses
IT Service Specialist Qualification
GFN AG, Hamburg
Driver's license: Class 2 and 3
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