Andreas Buchin - First and 2nd Level Support

Q: Where is Andreas based?

Andreas is based in Hamburg, Germany .

Q: What languages does Andreas speak?

Andreas speaks the following languages: German (Native), English (Elementary) .

Q: How many years of experience does Andreas have?

Andreas has at least 18 years of experience. During this time, Andreas has worked in at least 11 different roles and for 19 different companies . The average length of individual experience is 1 year and 10 months . Note that Andreas may not have shared all experience and actually has more experience.

Q: What is Andreas's latest experience?

Andreas's most recent position is First and 2nd Level Support at Louis .

Q: What companies has Andreas worked for in recent years?

In recent years, Andreas has worked for Louis , HMK Flintbek , Xfab Itzehoe , Audi Neckarsulm , and Quality-Group Nützen .

Q: Which industries is Andreas most experienced in?

Andreas is most experienced in industries like Information Technology (IT) , Professional Services , and Insurance . Andreas also has some experience in Banking and Finance , Manufacturing , and Chemical .

Q: Which business areas is Andreas most experienced in?

Andreas is most experienced in business areas like Information Technology (IT) and Customer Service .

Q: Which industries has Andreas worked in recently?

Andreas has recently worked in industries like Information Technology (IT) , Banking and Finance , and Chemical .

Q: Which business areas has Andreas worked in recently?

Andreas has recently worked in business areas like Information Technology (IT) and Customer Service .

Recommended expert

Hamburg, Germany

Experience

Oct 2025 - Oct 2025

1 month

First and 2nd Level Support

Louis

Support for branches nationwide via RDP

Aug 2025 - Sep 2025

2 months

Marine Communication

HMK Flintbek

Installing Windows 11 on PCs and notebooks
Setting up at the user's workstation

Jun 2025 - Jul 2025

2 months

IT Technician

Xfab Itzehoe

Assembly and disassembly of hardware
Deploying PCs with Windows 11

Apr 2025 - May 2025

2 months

IT Technician

Audi Neckarsulm

Patching copper and fiber optic cables
Installing SFP modules (single and multimode)
Troubleshooting and attenuation measurements with NetAlly
Documentation and signal tracing with Command
Installing switches in data cabinets and structured cabling with a cable manager
Configuring switch ports

Dec 2023 - Mar 2025

1 year 4 months

First/2nd Level Support

Quality-Group Nützen

Handling tickets with Jira
Setting up and managing PCs and notebooks with Active Directory and Intune
Configuring Android and iOS devices
Provisioning and troubleshooting Zebra TC25 and Zebra ZT411 label printers

Feb 2023 - Nov 2023

10 months

First/2nd Level Support

BSA Hannover

Setting up and tearing down workstations
Processing tickets
Reinstalling PCs and notebooks

Aug 2022 - Jan 2023

6 months

First/2nd Level Support

Sasol, Brunsbüttel

Setting up and tearing down workstations
Processing tickets
Reinstalling PCs and notebooks

Sep 2021 - Jun 2022

10 months

First/2nd Level Support

Hypothekenbank, Hannover

Setting up and tearing down workstations
Processing tickets
Reinstalling PCs and notebooks

Apr 2021 - Aug 2021

5 months

First Level Support

Sprinkenhof GmbH

Setting up and tearing down workstations
Processing tickets
Reinstalling PCs, notebooks and iPhones

Jan 2019 - Nov 2019

11 months

IT Technician

Allianz

Replacing PCs, monitors and printers
Replacing servers and backing up data
Troubleshooting and patching notebooks, printers and PCs

Sep 2018 - Dec 2018

4 months

Rollout Technician

HHLA

Replacement of hardware components
Upgrading proprietary software from Windows 7 to Windows 10
Restoration of Outlook accounts

Apr 2018 - Aug 2018

5 months

IT Technician

BSH

Replacement of PCs, monitors, and Skype phones
Maintenance of large printers (Konica Minolta)

Apr 2017 - Mar 2018

1 year

IT Technician

Allianz

Replacement of PCs, monitors, and printers
Server replacement and data backup
Troubleshooting and patching of notebooks, printers, and PCs
Restoration of email accounts and archives in Outlook

Dec 2016 - Mar 2017

4 months

Rollout Technician

Hanse Merkur / TKK

Setup and teardown of home office workstations (PCs, monitors, switches, Fritzbox routers)
Configuration of IPv4 and static IP addresses
Configuration of Wi-Fi and repeaters
Patching of networks

Sep 2015 - Nov 2016

1 year 3 months

Rollout Technician

Commerzbank

Replacement of PCs and monitors

Jul 2014 - Aug 2015

1 year 2 months

IT Technician

Ricoh

Replacing PCs, monitors, and printers at various companies in southern Germany

Nov 2013 - Jun 2014

8 months

IT Service Specialist (Qualification)

GFN AG

Setting up IPv4 and static IP addresses
Patching networks
Configuring WLAN

Mar 2012 - Nov 2013

1 year 9 months

IT Consultant

Freelance work

Nov 2008 - Feb 2012

3 years 4 months

Support Consultant

Teleperformance

May 2004 - May 2006

2 years 1 month

Hardware and Network Administration Consultant

GbR, Greifswald

Jun 1999 - Dec 1999

7 months

Customer Advisor

GbR, Greifswald

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (8 years), Professional Services (3.5 years), Banking and Finance (2 years), Insurance (2 years), Manufacturing (0.5 years), and Chemical (0.5 years).

Information Technology

Professional Services

Banking and Finance

Insurance

Manufacturing

Chemical

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (14 years) and Customer Service (5 years).

Information Technology

Customer Service

Skills

Operating Systems

Win7
Win 10 And 11

Hardware

Pc, Notebook, Printers And Large Printers As Well As Peripherals
Zebra Zt231 Label Printer

Network

Patching With Copper And Fiber Cables In Data Distribution Frames And Data Centers
Installing Switches
Wi-fi, Access Points, Print Servers
Dhcp
Advanced Ip Scanner

Applications

Ms Office 365 And 2016
Teams
Garancy (Active Directory)
Baramundi (Remote Maintenance And Management, Software Distribution)
Servicenow (Ticket System)
Matrix42 (Asset Management And Ticket System)
Intune
Jira

Languages

German

Native

English

Elementary

Education

Oct 2001 - Aug 2003

Bildungszentrum in Greifswald (BiG)

Vocational training as a system electronics technician, IHK qualification · System Electronics Technician · Greifswald, Germany

Sep 1984 - Feb 1986

Großhandel Obst und Gemüse Kombinat

Skilled worker certificate in goods movement · Goods Movement · Greifswald, Germany

Sep 1974 - Jul 1984

Polytechnische Oberschule in Greifswald

Secondary school diploma · Greifswald, Germany

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Andreas based?

Andreas is based in Hamburg, Germany.

What languages does Andreas speak?

Andreas speaks the following languages: German (Native), English (Elementary).

How many years of experience does Andreas have?

Andreas has at least 18 years of experience. During this time, Andreas has worked in at least 11 different roles and for 19 different companies. The average length of individual experience is 1 year and 10 months. Note that Andreas may not have shared all experience and actually has more experience.

What roles would Andreas be best suited for?

Based on recent experience, Andreas would be well-suited for roles such as: First and 2nd Level Support, Marine Communication, IT Technician.

What is Andreas's latest experience?

Andreas's most recent position is First and 2nd Level Support at Louis.

What companies has Andreas worked for in recent years?

In recent years, Andreas has worked for Louis, HMK Flintbek, Xfab Itzehoe, Audi Neckarsulm, and Quality-Group Nützen.

Which industries is Andreas most experienced in?

Andreas is most experienced in industries like Information Technology (IT), Professional Services, and Insurance. Andreas also has some experience in Banking and Finance, Manufacturing, and Chemical.

Which business areas is Andreas most experienced in?

Andreas is most experienced in business areas like Information Technology (IT) and Customer Service.

Which industries has Andreas worked in recently?

Andreas has recently worked in industries like Information Technology (IT), Banking and Finance, and Chemical.

Which business areas has Andreas worked in recently?

Andreas has recently worked in business areas like Information Technology (IT) and Customer Service.

What is Andreas's education?

Andreas attended Bildungszentrum in Greifswald (BiG) for System Electronics Technician.

What is the availability of Andreas?

Andreas is immediately available for suitable projects.

What is the rate of Andreas?

Andreas's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.